Unable to link spotify and facebook

[cs1313]

Plan - Premium

Country - UK

Device - Macbook Pro 13 inch, 2017

Operating System - MacOS Mojave 10.14.16

My Question or Issue

I've tried multiple ways to connect my Spotify and Facebook over the last few weeks but have been unsuccessful. When I click on 'Find friends', after logging into my facebook account, I get this error message "sorry we couldn't load friends to follow". Also my name appears as a bunch of characters! I see on my facebook that Spotify is an approved app with view and edit access. 

Any help would be appreciated 🙂

[OneByBoo · Accepted solution]

Hi there @cs1313

thanks for posting !

Please follow these steps :

- Visit your account overview page at Spotify.com

- Scroll down on the left menu and select "Privacy".

- Then tap the "Process My Facebook Data" tab

Note: if it's already on, untap and click it back on.

This may take 24-48hrs to update.

Let me know if you have any further questions 🙂

[cs1313]

Thanks so much @OneByBoo!! This instantly solved the problem that I've been trying to resolve for weeks! 😄

[OneByBoo]

Hi @cs1313,

Very glad to hear it all works now 🙂

The community is a great source of information and instant help.

Next time, don't wait for week, visit us and we'll be more than glad to assist.

Have a great day 🙂