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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29416 Views

56 replies

9 likes

  • 29416 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17167 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153327 Views

12 replies

25 likes

  • 153327 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137526 Views

47 replies

20 likes

  • 137526 Views
  • 47 replies
  • 20 likes

Superuser Contribution If I play ONE podcast, Spotify automatically adds every episode to my queue.

USA, Mac/PC/Android If I click on ANY podcast in the Mac application, Spotify automatically ads every single podcast to my queue, then sets it to autplay. I don't want this. Example. If I click on "Sword and Scale" ep 135, Spotify will add episodes 1...

Casual Listener

USA, Mac/PC/Android   If I click on ANY podcast in the Mac application, Spotify automatically ads every single podcast to my queue, then sets it to autplay. I don't want this.   Example...

sfelipemartins

Visitor

7535 Views

6 replies

7 likes

  • 7535 Views
  • 6 replies
  • 7 likes

Solved!! spotify not working just a black screen

PlanPremium: canada Device(Macbook Pro late 2010 or something)Operating System(OSX) My Question or Issuespotify is not orking i just get a black screen. tried to do a clean install but the files i need are not on my computer (ive looked in libary > c...

Casual Listener

Plan Premium: canada   Device (Macbook Pro late 2010 or something) Operating System (OSX)   My Question or Issue spotify is not orking i just get a black screen. tried to do a clea...

Bittencourt

Spotify Star

4006 Views

3 replies

0 likes

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  • 3 replies
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Solved!!Superuser Contribution Spotify charged twice in March

I just discovered that Spotify charged me twice in March...Once on 1st and then on 28th when I usually get charged.How could I get my money back from this extra payment or what should I do?

Visitor

I just discovered that Spotify charged me twice in March... Once on 1st and then on 28th when I usually get charged. How could I get my money back from this extra payment or what should I do?

user-removed

Not applicable

1091 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Installing the Spotify PWA on MacOS

Greetings, Has anybody managed to install the Spotify PWA from Chrome on MacOS ? No matter what I do, the web player wants me to download the native installer. This blog post seems to imply (at the very end of the post) that it's only available for C...

Music Fan

Greetings,   Has anybody managed to install the Spotify PWA from Chrome on MacOS ? No matter what I do, the web player wants me to download the native installer. This blog post seems to imply ...

Katerina

Spotify Legend

8577 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! play button greyed out

Plan: FreeCountry: NetherlandsDeviceMacbook Pro late 2013 Operating SystemtemmacOS 10.14 My Question or IssueIm trying to play Neurotron - Japan (EP) but the play button ('afspelen') is greyed out. Actually, everything is greyed out. How can i play t...

Casual Listener

Plan: Free Country: Netherlands Device Macbook Pro late 2013   Operating Systemtem macOS 10.14   My Question or Issue Im trying to play Neurotron - Japan (EP) but the...

klonic

Casual Listener

3273 Views

4 replies

0 likes

  • 3273 Views
  • 4 replies
  • 0 likes

Solved!! Spotify changing playlists by itself

Everytime I choose a playlist (now it's happening with the Daily Mix) it plays one or two songs and – even before ending the last song – Spotify suddenly changes the music to some random-pop-whatever song. It's happening even if the app is on pause. ...

Newbie

Everytime I choose a playlist (now it's happening with the Daily Mix) it plays one or two songs and – even before ending the last song – Spotify suddenly changes the music to some random-pop-whatever...

lgum

Casual Listener

983 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Spotify won't connect to wifi

PremiumAustralia DeviceMacbook Air ProblemI have spotify downloaded the app onto my macbook air however today it wont connect to wifi when the wifi is on and working fine for everything else, HELP!!! comes up with error code:4

Casual Listener

Premium Australia   Device Macbook Air    Problem I have spotify downloaded the app onto my macbook air however today it wont connect to wifi when the wifi is on and working fin...

fredfred9000

Newbie

9135 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Unavailable songs not greyed-out in my playlist

Premium plan, Canada, Macbook Pro 15" Mid 2014, macOS 10.12.6 I created a playlist using the desktop app, selecting songs that are available (not greyed-out). However, several songs are not playable. When I view the playlist via a web browser, they a...

Regular

Premium plan, Canada, Macbook Pro 15" Mid 2014, macOS 10.12.6   I created a playlist using the desktop app, selecting songs that are available (not greyed-out). However, several song...

Bittencourt

Spotify Star

1981 Views

8 replies

0 likes

macOS X
Unavailable songs
  • 1981 Views
  • 8 replies
  • 0 likes

Solved!! [bug][macOs][Playlists] Lost addition date on songs added prior to the 1st of February 2019

Device(Macbook Pro)Operating System(macOs) IssueIt looks like the database has pruned on the 1st of February 2019 the song added date information on all the songs on all the playlists created by my account. This is very annoying as now I'm not able t...

Casual Listener

Device (Macbook Pro) Operating System (macOs)   Issue It looks like the database has pruned on the 1st of February 2019 the song added date information on all the songs on all the pla...

junglejunkie

Casual Listener

2271 Views

4 replies

0 likes

bug
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  • 4 replies
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Solved!!Superuser Contribution Can't connect to device

I've a soundbar made by LG in the living room,It got an internal chromecast. While using my Galaxy Note9 connected to the Wifi I can switch my spotify device from the phone to the soundbar and to my mac's desktop app. However with my Mac's desktop ap...

Regular

I've a soundbar made by LG in the living room, It got an internal chromecast.   While using my Galaxy Note9 connected to the Wifi I can switch my spotify device from the phone to the soundbar...

s08e80m8

Casual Listener

21177 Views

10 replies

0 likes

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  • 10 replies
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Solved!!Superuser Contribution How to display all songs on Artist's Page

Plan : PremiumCountry : Japan Device : Macbook and iPhone My Question or Issue : Are there any methods to display all songs on Artist's page? There are "Popular" and "Album & EP" sections but I can't find the way to display all songs at once.Thank yo...

Casual Listener

Plan : Premium Country : Japan   Device : Macbook and iPhone   My Question or Issue :   Are there any methods to display all songs on Artist's page? There are "Popular" and...

chappie165

Casual Listener

1135 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Desktop App (Mac) loads but no music is available

PlanPremiumCountryUSA DeviceMacbook Pro 2018)Operating System10.13.6 High Sierra My Question or IssueI use spotify at work and prefer to use the desktop app over the web client. I did not have the ability to use the mac app until I realized I could a...

Casual Listener

Plan Premium Country USA   Device Macbook Pro 2018) Operating System 10.13.6 High Sierra   My Question or Issue I use spotify at work and prefer to use the desktop app over the w...

Scevey

Casual Listener

1178 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Search bar gone!

Suddenly today, the small search window in the upper left of the Spotify window has disappeared! The only way to search is to scroll up to the top of the left sidebar, and click Search which takes you to the main Search window. Can't search from anyp...

Music Fan

Suddenly today, the small search window in the upper left of the Spotify window has disappeared!  The only way to search is to scroll up to the top of the left sidebar, and click Search which ta...

kvlorant

Newbie

12322 Views

14 replies

8 likes

  • 12322 Views
  • 14 replies
  • 8 likes

Solved!! All songs stop playing after a few seconds in MacOs

I've been using spotify for Windows and Android for a while and everything worked almost perfectly, but recently i got a new Mac computer and one of the first things i did was to download spotify app, and since day one its one problem after the other...

Casual Listener

I've been using spotify for Windows and Android for a while and everything worked almost perfectly, but recently i got a new Mac computer and one of the first things i did was to download spotify app...

gjhellmund

Casual Listener

2997 Views

2 replies

0 likes

Mac
macbook
macOS
Venezuela
VPN
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Solved!! Playlists won't load and songs won't play

PlanPremiumCountryNetherlandsDeviceMacBook Pro 15 inch 2013Operating SystemMacOs Mojave Since a few days some songs I have added to certain playlists on my phone wouldn't show up in my playlists on my MacBook. Today I wanted to fix this so I reinstal...

Visitor

Plan Premium Country Netherlands Device MacBook Pro 15 inch 2013 Operating System MacOs Mojave   Since a few days some songs I have added to certain playlists on my phone wouldn't show ...

21chadar

Casual Listener

4774 Views

5 replies

1 likes

  • 4774 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify always plays the same playlist at the same time everyday

PlanPremiumCountryAusDeviceMacbook Pro 2018Operating SystemOS 10.14.3 My Question or IssueEveryday at 9:20am, if my laptop is on it starts playing a specific playlist, I would love to be able to stop it from doing this. I did once have the app wakefy...

Casual Listener

  Plan Premium Country Aus Device Macbook Pro 2018 Operating System OS 10.14.3   My Question or Issue Everyday at 9:20am, if my laptop is on it starts playing a specific playlist...

Yordan

Moderator

4243 Views

10 replies

1 likes

  • 4243 Views
  • 10 replies
  • 1 likes

Solved!! I add a song to my Playlist but it does not show up in it , when i add it again it says already in

PlanFreeIndia DeviceMacBook Air 2017Operating SystemMacOS Mojave 10.14.2I have been trying to add songs to my Playlist, I've set show Unavailable songs to turned On, But still, I can't see certain songs being added. Also if I try to play those songs ...

Regular

  Plan Free India    Device MacBook Air 2017 Operating System MacOS Mojave 10.14.2 I have been trying to add songs to my Playlist, I've set show Unavailable songs to turned On...

Nishant26

Regular

1194 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Browse=>Discover Tab not being updated

Premium United States Mac Mojave latest version 3/9/19 When I click on the Browse tab on my Mac desktop and then the Discover tab, every week I would see brand new albums and artists that are based on my listening history. About a month ago, this sto...

Regular

Premium United States Mac Mojave latest version 3/9/19   When I click on the Browse tab on my Mac desktop and then the Discover tab, every week I would see brand new albums and artists that ar...

Mantisentil

Community Legend

633 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Sharing playlist to Spotify user directly no longer possible?

I haven't tried this for probably a couple of years but I used to be able to go into one of my playlists, click share and there was an option to send directly to another Spotify user, and it would go to their Spotify inbox. The only options I see now...

Casual Listener

I haven't tried this for probably a couple of years but I used to be able to go into one of my playlists, click share and there was an option to send directly to another Spotify user, and it would go...

Brunelicia

Community Legend

581 Views

3 replies

0 likes

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  • 3 replies
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library, playlists or maps on spotify

Hi, When I put all my music on spotify I sorted it in a few different playlists.But now I see it's also possible to put the music into a 'library' of in 'maps'. What is the difference between maps, library and playlist? And what do you think is the b...

Regular

Hi,   When I put all my music on spotify I sorted it in a few different playlists. But now I see it's also possible to put the music into a 'library' of in 'maps'.   What is the differ...

jakobnilssson

Music Fan

1255 Views

1 replies

0 likes

Other
  • 1255 Views
  • 1 replies
  • 0 likes