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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29665 Views

56 replies

9 likes

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  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17367 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153649 Views

12 replies

25 likes

  • 153649 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137731 Views

47 replies

20 likes

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  • 47 replies
  • 20 likes

Solved!! What happened to the "Local Files" option under Your Library?

PlanPremiumCountryUnited StatesDeviceMacbook Pro Mid 2012Operating System10.14.4 My Question or IssueHow do I access my list of local files? The only options that show are Made For YouRecently PlayedSongsAlbumsArtistsStationsVideosPodcasts

Casual Listener

Plan Premium Country United States Device Macbook Pro Mid 2012 Operating System 10.14.4   My Question or Issue How do I access my list of local files? The only options that show are &...

ElainaD

Composer

828 Views

1 replies

0 likes

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Solved!!Superuser Contribution Podcast page says there was a problem on desktop client, no problem on web client

I'm a premium member in the US This is a problem occuring on the OSX desktop client on an iMac running Sierra. When I click on Podcast from the navigation I am presented with a layer that reads:"There was a problem displaying this page!This page eith...

Newbie

I'm a premium member in the US   This is a problem occuring on the OSX desktop client on an iMac running Sierra.   When I click on Podcast from the navigation I am presented with a laye...

ikilledtupac

Casual Listener

5733 Views

19 replies

30 likes

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  • 19 replies
  • 30 likes

Spotify Connect Sets Volume to Max

Whenever I use Spotify on my mac it will automatically set my iPhone volume to max cuz it is connected to the app on MacVery very annoying and my ears got blasted a few times because of this any fixes?

Casual Listener

Whenever I use Spotify on my mac it will automatically set my iPhone volume to max cuz it is connected to the app on Mac Very very annoying and my ears got blasted a few times because of this&nbsp...

auxority

Casual Listener

11836 Views

21 replies

25 likes

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  • 21 replies
  • 25 likes

Solved!!Superuser Contribution Specific podcast not filtering out "played" episodes

PlanPremiumCountryUSADeviceMacbook Pro 15inch 2018Operating SystemMojave This is specifically happening on my account for the podcast "Hello from the Magic Tavern." I have listened to episodes 1-41 so far to completion. However, when I filter the vie...

Casual Listener

Plan Premium Country USA Device Macbook Pro 15inch 2018 Operating System Mojave   This is specifically happening on my account for the podcast "Hello from the Magic Tavern." I have list...

Katerina

Spotify Legend

3822 Views

4 replies

0 likes

bug
podcast
Unplayed
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[iOS][Connect] MacBook 10.9.5 - Spotify only available in Web Player

I can only use Spotify on the MacBook via "Web Player (Chrome)". Clicking on the Spotify in the menu bar simpy elicits yet another download and all I get is a black Spotify page that does nothing, altho it's shown in finder as another drive (like a b...

Newbie

I can only use Spotify on the MacBook via "Web Player (Chrome)".  Clicking on the Spotify in the menu bar simpy elicits yet another download and all I get is a black Spotify page that does nothi...

Loxer

Community Legend

7741 Views

1 replies

0 likes

Connect
iOS
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  • 1 replies
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Solved!! The album art is gone again in 2019?

Family PremiumUSA DeviceMacbook Pro 2017Operating SystemmacOS 10.14 Mojave The album art that usually shows up in the lower lefthand corner above the song title, artist, and etc. information has disappeared. I saw threads for this issue in 2018 but i...

Newbie

Family Premium USA   Device Macbook Pro 2017 Operating System macOS 10.14 Mojave   The album art that usually shows up in the lower lefthand corner above the song title, artist, and...

Loxer

Community Legend

4824 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! error code 101 on Macbook, and I have tried everything nothing works please help

Plan - FreeCountry - Au Device - macbook pro late 2016 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue at first I had an issue of error code 4 and tried to fix it by loo...

Casual Listener

Plan - Free Country - Au   Device - macbook pro late 2016  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  (iOS 10, Android Oreo, Windows 10,etc.)...

Loxer

Community Legend

5293 Views

3 replies

0 likes

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Solved!! Secret playlists are still public..."Make Secret" doesn't work

PlanFreeCountryUSADeviceMacBook Pro, Early 2015Operating SystemMac OS X 10.13.6 When I have a playlist open and click on the three dots icon next to the play button, and I select "Make Secret", then I check my profile in a web browser (https://open.s...

Casual Listener

Plan Free Country USA Device MacBook Pro, Early 2015 Operating System Mac OS X 10.13.6   When I have a playlist open and click on the three dots icon next to the play button, and I sele...

Bittencourt

Spotify Star

4252 Views

6 replies

0 likes

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Solved!!Superuser Contribution The search function doesn't work

Macbook Pro iOS 10.14.4. For some days now I cannot use the search function on Spotify. It is there, and I can write in it, but nothing happens after that. It's as if the search function can't access the library at all. It's all black. I can play mus...

Casual Listener

Macbook Pro iOS 10.14.4.   For some days now I cannot use the search function on Spotify. It is there, and I can write in it, but nothing happens after that. It's as if the search function can...

OscarDC

Moderator

15315 Views

4 replies

0 likes

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Solved!! No album cover art is loading

PlanPremiumCountryGermany DeviceiMac (late 2006)Operating SystemMacOS 10.7 My Question or IssueI installed the desktop app and no album cover art is loading in the "album art corner" or on other lists like "albums". When I open a certain album or go ...

Regular

Plan Premium Country Germany   Device iMac (late 2006) Operating System MacOS 10.7   My Question or Issue I installed the desktop app and no album cover art is loading in the "al...

pankratz

Regular

2539 Views

8 replies

0 likes

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  • 8 replies
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Solved!!Superuser Contribution Local files to "spotify" songs

Hello. I'm new on Spotify. I have some questions.I have always had my music on my Mac as local files and listened them on iTunes. And also I have always had an ipod to listen my music. Now I want to move to Spotify because I have a new phone that can...

Newbie

Hello. I'm new on Spotify. I have some questions. I have always had my music on my Mac as local files and listened them on iTunes. And also I have always had an ipod to listen my music. Now I want t...

Guido

Spotify Legend

3076 Views

5 replies

2 likes

  • 3076 Views
  • 5 replies
  • 2 likes

Is is possible for AppleScript to get the currently playing song from the Spotify app?

I would love to make applescript that can fetch the current song from the Mac Spotify app and run a google search in my browser for "[song name] lyrics". Is it actually possible to access the currently playing song via an Applescript command? I know ...

Music Fan

I would love to make applescript that can fetch the current song from the Mac Spotify app and run a google search in my browser for "[song name] lyrics". Is it actually possible to access the current...

aviwad2

Regular

10231 Views

6 replies

0 likes

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Solved!!Superuser Contribution Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

Casual Listener

  Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution.   Hi!  ...

bfteach

Regular

47474 Views

19 replies

1 likes

music stops
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  • 19 replies
  • 1 likes

Killed: 9 error message on macOS 10.13.6

DeviceiMac Mid-2011Operating SystemmacOS High Sierra (10.13.6) My Question or IssueHi, I'm having difficulties installing Spotify on my Mac. I've downloaded the installer, but it won't open when I double-click on it. I've launched the installer throu...

Newbie

Device iMac Mid-2011 Operating System macOS High Sierra (10.13.6)   My Question or Issue Hi, I'm having difficulties installing Spotify on my Mac. I've downloaded the installer, but it won...

Loxer

Community Legend

4710 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing 5 or 6 seconds into any song

Spotify stops playing 5 or 6 seconds into any song. I cannot even resume the song manually. I have tried reinstalling spotify using this link: https://support.spotify.com/sg-en/article/reinstallation-of-spotify/But the problem still remains. Plan: Pr...

Newbie

Spotify stops playing 5 or 6 seconds into any song. I cannot even resume the song manually.   I have tried reinstalling spotify using this link: https://support.spotify.com/sg-en/article/reins...

William241

Roadie

13411 Views

11 replies

8 likes

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  • 11 replies
  • 8 likes

Solved!! Can't view my saved songs (Mac)

I need some help!!I've been having trouble with the Mac desktop version of Spotify for a while now, I can't seem to view my saved songs. I know I have saved songs as I can view them on the web and mobile version of Spotify. Whenever I try to view my ...

Newbie

I need some help!! I've been having trouble with the Mac desktop version of Spotify for a while now, I can't seem to view my saved songs. I know I have saved songs as I can view them on the web and ...

Loxer

Community Legend

1153 Views

1 replies

0 likes

Mac
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Solved!! Keyboard shortcut to quickly switch to a playlist

I wonder if there's a faster way to get to the playlist I want to listen to. I'm talking about playlists I am following already. It seems like I have these options:1) Scroll through the list until I find it2) Use global search, and click on the first...

Regular

I wonder if there's a faster way to get to the playlist I want to listen to. I'm talking about playlists I am following already. It seems like I have these options: 1) Scroll through the list until ...

Loxer

Community Legend

1684 Views

1 replies

1 likes

  • 1684 Views
  • 1 replies
  • 1 likes

Solved!! Playlist cover not loading only for certain playlists

Icons for two of my playlists suddenly stopped loading after i restarted the app today. Instead, the default music cover is showing. On web player icons are loading properly for both playlists, and I am not sure what exactly caused this. I have tried...

Newbie

Icons for two of my playlists suddenly stopped loading after i restarted the app today. Instead, the default music cover is showing. On web player icons are loading properly for both playlists, and...

Nico

Community Legend

946 Views

1 replies

0 likes

  • 946 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Length of Each song a Playlist

Plan: PremiumCountry: USA Device:Macbook Pro 2019)Operating System (iOS 10) My Question or Issue: After upgrading last week to the latest version, the lenght of each songs on the Plalist column is missing. It only shows the following columns: TitleAr...

Newbie

Plan: Premium Country: USA   Device: Macbook Pro 2019) Operating System (iOS 10)   My Question or Issue:   After upgrading last week to the latest version, the lengh...

Guddy

Regular

13921 Views

7 replies

1 likes

  • 13921 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Discover Weekly: 2016-09-26

PlanPremiumCountryUSADeviceMacbook Air 2018Operating SystemMacOS Mojave My Question or IssueI've been slowly getting back into Spotify for the last month or two after not using it for a few years, but one thing that hasn't changed is my Discover Week...

Music Fan

Plan Premium Country USA Device Macbook Air 2018 Operating System MacOS Mojave   My Question or Issue I've been slowly getting back into Spotify for the last month or two after not usi...

Palidino

Music Fan

985 Views

2 replies

0 likes

  • 985 Views
  • 2 replies
  • 0 likes