Crashes on Launch - macOS Catalina 10.15

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Crashes on Launch - macOS Catalina 10.15

rafe_c-r
Casual Listener

Plan

Premium

Country

UK

Device

Macbook Air 2015

Operating System

MacOS Catalina 10.15

Date

20th October 2019

 

My Question or Issue

Spotify has been crashing on launch for about a week now. It started about when I updated my laptop to MacOS Catalina 10.15 and now it just crashes every time I try to open it. I have got Spotify 3 (the newest version I think?) and have tried redownloading it but it hasn't worked. Any ideas?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: Crashes on Launch - macOS Catalina 10.15

Rock Star 16
Rock Star 16

Hey @Ghost17@rafe_c-r@georgeggg & @Code_Quad,

Could you add your +VOTE and details in this Ongoing Issue thread?

 

Thanks :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Solution!

Re: Crashes on Launch - macOS Catalina 10.15

helingrad
Casual Listener

Guys! I found my solution, If the spoti solution doesn't work try this.

Reinstall spoti, then turn of the mac's virtual keyboard. When i use the virtual keyboard, spoti doesn't work. After i exit from the keyboard app, spoti workin' fine... (lol)

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14 Replies

Re: Crashes on Launch - macOS Catalina 10.15

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Crashes on Launch - macOS Catalina 10.15

Code_Quad
Casual Listener

Same here. Spotify crashes when launched or after the first click.

 

Premium subscription

Canada

MacOS Catalina Version 10.15

IMac 5K 27 inch late 2015

Newest version of Spotify for Mac

October 8, 2019

 

I have restarted, turn my Mac on and off. Uninstalled and reinstalled Spotify from downloading from your website. Create a new volume on my SSD and fresh installed macOS Catalina and installed spotify again but have the same problems. As a sidenote same thing happens with google chrome.

Re: Crashes on Launch - macOS Catalina 10.15

georgeggg
Newbie

I am having the same issue.

iMac mid 2014

Catalina 10.15

Re: Crashes on Launch - macOS Catalina 10.15

Ghost17
Visitor

I´ve got the same issues. Can´t install spotify since the 20th of october. The browser downloads the "Installer" but it fails eveytime. 

I tried all the guided steps several times, but nothing helps. 

 

MacBook Pro (15-inch, 2017) 

MacOS Catalina 10.15

Spotify Premium 

Germany 

 

Solution!

Re: Crashes on Launch - macOS Catalina 10.15

Rock Star 16
Rock Star 16

Hey @Ghost17@rafe_c-r@georgeggg & @Code_Quad,

Could you add your +VOTE and details in this Ongoing Issue thread?

 

Thanks :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Crashes on Launch - macOS Catalina 10.15

Brrrogers
Newbie
Same for me, Catalina tho!!!! URGH

Re: Crashes on Launch - macOS Catalina 10.15

rafe_c-r
Casual Listener

Yep, have restarted the device a few times and it hasn't worked. Cleaned the caches and redownloaded Spotify (Spotify-4 is the newest I think?).

I am using a MacBook Air Early 2015 11 inch and the most recent update, MacOS Catalina Version 10.15.

I have seen that other thread and upvoted so hopefully this will be sorted soon.

 

Re: Crashes on Launch - macOS Catalina 10.15

deodorant
Casual Listener

Same problem on high Sierra 10.13.6 with the latest security update 2019-006. My iMac mid 2010 can't have Mojave or Catalina but the problem is new since version 1.1.18.611.g9cc9bdc9 of Spotify. We can't revert back with an older version.

After a clean reinstall with appcleaner, it appears when i sign in witch my premium credentials once reinstalled.

 

Re: Crashes on Launch - macOS Catalina 10.15

helingrad
Casual Listener

Hi!

 

I did the restart, reinstall too, and i worked for 3-4 days but now the crash here again. I do not want to restart the mac every time when it crashing... 

 

This is my info:

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

MacOS Catalina 10.15.1

And i using a newest version of spoti.

 

Please solve this problem!

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