Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
528 Views
1 replies
0 likes

528 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3137 Views
1 replies
0 likes

3137 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
2252 Views
1 replies
3 likes

2252 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
37001 Views
19 replies
1 likes
music stops

37001 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
163771 Views
0 replies
34 likes
Mac

163771 Views
0 replies
34 likes

Solved!!Superuser Contribution Spotify not responding

PlanPremiumCountrySlovakiaDeviceMacBook Air 13Operating SystemmacOS Monterey 12.0.1My Question or IssueHello, I have a problem with my spotify on MacBook Air 13 (macOS Monterey 12.0.1 version). When I try to open it, it is just black and it does not ...

Ed1ke
Casual Listener
Plan Premium Country Slovakia Device MacBook Air 13 Operating System macOS Monterey 12.0.1 My Question or Issue Hello, I have a problem with my spotify on MacBook Air 13 (macOS Monterey 12.0...
2021-11-07 2:59:01 PM
2021-11-17 2:44:52 PM
Ed1ke
Casual Listener
4787 Views
7 replies
0 likes

4787 Views
7 replies
0 likes

Solved!! Local files: Spotify on Catalina

After updating my Mac to Catalina, Spotify have requested access to my downloads folder. Any ideas why?

marek
Visitor
After updating my Mac to Catalina, Spotify have requested access to my downloads folder. Any ideas why?
2019-10-13 7:19:59 PM
2021-11-16 9:02:22 PM
kmh504
Casual Listener
12293 Views
2 replies
1 likes

12293 Views
2 replies
1 likes

Superuser Contribution UI conflict on Desktop Mac

PlanPremiumCountryIndiaOperating SystemmacOS Monterey (12.0.1) My Question or IssueLook at the macOS window buttonsand also, I can't double click anywhere on the top section to let it fit inside the screen as you would do with any other window's titl...

vrindar
Music Fan
Plan Premium Country India Operating System macOS Monterey (12.0.1) My Question or Issue Look at the macOS window buttons and also, I can't double click anywhere on the top se...
2021-10-31 9:13:57 AM
2021-11-16 5:27:38 PM
vrindar
Music Fan
967 Views
15 replies
0 likes

967 Views
15 replies
0 likes

Solved!!Superuser Contribution The "I don't like [artist]" feature for Spotify generated playlists stopped working a while ago

PlanPremiumCountryNew ZealandDevice15" MacBook Pro late 2018Operating SystemBig SurMy Question or IssueAs stated in subject. This feature has not worked for weeks now on playlists like Release Radar. The artists (CHVRCHES, Quantic, Prince - still gre...

pixelace
Casual Listener
Plan Premium Country New Zealand Device 15" MacBook Pro late 2018 Operating System Big Sur My Question or Issue As stated in subject. This feature has not worked for weeks now on playlists l...
2021-11-04 11:14:16 PM
2021-11-12 12:34:11 AM
CarlosE
Moderator
401 Views
3 replies
0 likes

401 Views
3 replies
0 likes

Superuser Contribution ANOTHER: Error code: access point: 34. Cannot login to Spotify, MacOSX, iPad, iPhone - NOTHING

Is this Spotify website and app some kind of twisted joke? I can;t even post a thread using Safari? I had to switch to FireFox? Anywho. I never experienced such a PAIN with any apps. What world do we live in if we have to now disable our firewalls to...

ionelchila
Newbie
Is this Spotify website and app some kind of twisted joke? I can;t even post a thread using Safari? I had to switch to FireFox? Anywho. I never experienced such a PAIN with...
2021-11-11 7:58:26 PM
2021-11-12 8:17:56 PM
MafeG
Spotify Legend
1109 Views
1 replies
0 likes

1109 Views
1 replies
0 likes

Solved!!Superuser Contribution Option to make playlists public/private from desktop disappeared

PREMIUMU.S.A. MacBook AirmacOS Catalina The option to make my playlists public or private from the drop-down menu on my desktop has completely disappeared. It's not even grayed out or unavailable...it just simply isn't there. It's still available fro...

Lian206
Casual Listener
PREMIUM U.S.A. MacBook Air macOS Catalina The option to make my playlists public or private from the drop-down menu on my desktop has completely disappeared. It's not even g...
2021-06-29 5:35:36 PM
2021-11-11 5:03:16 PM
MafeG
Spotify Legend
6228 Views
10 replies
1 likes

6228 Views
10 replies
1 likes

Superuser Contribution Error code: accesspoint:34 Macbook Air

Hello!I have trouble logging into my Spotify Premium account on my desktop app. It constantly gives Error code accesspoint 34.I uninstalled it and reinstalled the app. Still, it gives the same problem whenever I try to log in with my password. Althou...

aybusra
Casual Listener
Hello! I have trouble logging into my Spotify Premium account on my desktop app. It constantly gives Error code accesspoint 34. I uninstalled it and reinstalled the app. Still, it gives the same pr...
2021-04-09 2:45:26 PM
2021-11-11 9:14:50 AM
Jeremy
Spotify Legend
2187 Views
6 replies
5 likes
accesspoint34
Desktop
error code
iOS
macbook
macbookair
macOS

2187 Views
6 replies
5 likes

Superuser Contribution "Liked Songs" on Desktop App shows only 15 of my 498 Liked Songs

PlanPremiumCountryGermanyDeviceMacBook Pro, 13-inch, Mid 2014Operating SystemmacOS Catalina (10.15.7) Since recently, the desktop app shows only the most recent 15 of my 498 Liked songs under "Liked Songs". On my mobile app (Android) all 498 Liked so...

paveldp
Newbie
Plan Premium Country Germany Device MacBook Pro, 13-inch, Mid 2014 Operating System macOS Catalina (10.15.7) Since recently, the desktop app shows only the most recent 15 of my 498 Li...
2021-10-27 3:57:18 PM
2021-11-11 9:08:15 AM
Jeremy
Spotify Legend
445 Views
5 replies
1 likes

445 Views
5 replies
1 likes

Scrobbling to Last.fm from behind a proxy

I've noticed scrobbling stopped working for me from behind a proxy. When I play a song in the Mac desktop client and open the Web player https://open.spotify.com/ the web player doesn't indicate I'm playing from "another device" as it usually does. I...

jakot
Gig Goer
I've noticed scrobbling stopped working for me from behind a proxy. When I play a song in the Mac desktop client and open the Web player https://open.spotify.com/ the web player doesn't ind...
2019-07-26 11:34:35 AM
2021-11-10 3:08:39 PM
yurigava
Casual Listener
1591 Views
9 replies
6 likes

1591 Views
9 replies
6 likes

Superuser Contribution Error code: access point: 34. Cannot login to Spotify on MacBook.

Seemingly for no reason, Spotify on my MacBook Air was not connecting to the internet. I thought this was because I moved house, as I changed wifi sources. So, I logged out. Now that I try to log back in, there is a message saying a firewall might be...

alicecarltonn
Casual Listener
Seemingly for no reason, Spotify on my MacBook Air was not connecting to the internet. I thought this was because I moved house, as I changed wifi sources. So, I logged out. Now that I try to log bac...
2020-05-14 4:03:38 AM
2021-11-10 2:39:45 PM
Alex
Spotify Legend
24375 Views
4 replies
15 likes
access point 34
firewall
Login
Mac
Mac Demarco
proxy server

24375 Views
4 replies
15 likes

Superuser Contribution Posting Playlists to Facebook Error: "Something Went Wrong"

I curate a daily playlist series, and have a few times now run into an error where the "Copy Link" function produces a functional link, but no preview thumbnail. This is an issue for me for branding—help please?

TrackByTrack_TxT
Roadie
I curate a daily playlist series, and have a few times now run into an error where the "Copy Link" function produces a functional link, but no preview thumbnail. This is an issue for me for branding—...
2021-10-22 7:23:04 PM
2021-11-08 6:50:03 PM
Eni
Moderator
869 Views
5 replies
0 likes

869 Views
5 replies
0 likes

Solved!! Why is the app querying DNS for xpui?

I have a Family Premium plan in the USA. I'm running the Spotify app version 1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P running v2.0.9-hotfix.2 with dnsmasq v2.85. The gateway u...

bsut
Casual Listener
I have a Family Premium plan in the USA. I'm running the Spotify app version 1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P...
2021-07-19 11:47:18 PM
2021-11-07 7:21:51 AM
bsut
Casual Listener
11014 Views
6 replies
0 likes

11014 Views
6 replies
0 likes

Superuser Contribution Sorting songs in playlist

PlanPremiumCountryBelgium DeviceMacbook Air 2018Operating SystemmacOS Monterey My Question or IssueThis will seem so stupid but I really can't find out how to sort my playlists and it's driving me crazy. Every "how to" article has a different design ...

mvl2000
Newbie
Plan Premium Country Belgium Device Macbook Air 2018 Operating System macOS Monterey My Question or Issue This will seem so stupid but I really can't find out how to sort my ...
2021-11-04 7:17:05 PM
2021-11-05 8:25:30 PM
MafeG
Spotify Legend
270 Views
1 replies
0 likes

270 Views
1 replies
0 likes

Solved!!Superuser Contribution No internet connection detected at lower bandwidths

PlanPremiumCountryAustralia DeviceMacbook Pro mid 2015 Operating SystemMac OS 10.13.6 My Question or IssueSince the latest Spotify update, Spotify seems to be saying "no internet connection detected" for internet speeds lower than 10 Mbps. I have an ...

roboanto
Regular
Plan Premium Country Australia Device Macbook Pro mid 2015 Operating System Mac OS 10.13.6 My Question or Issue Since the latest Spotify update, Spotify seems to be s...
2021-01-22 6:12:10 AM
2021-11-05 4:36:13 AM
roboanto
Regular
1850 Views
10 replies
0 likes

1850 Views
10 replies
0 likes

Mac OS Mojave - Siri stops AirPlay playback and steals audio stream

Plan: PremiumCountry: US Device: iPhone XS and iMac 4KOperating System: iOS 12.1.2 and Mac OS 10.14.2 I came accross an odd bug. Here is what happens. Playing Spotify on iPhone over AirPlay to an Apple TV. The Spotify application is open on the Mac c...

cjina2
Casual Listener
Plan: Premium Country: US Device: iPhone XS and iMac 4K Operating System: iOS 12.1.2 and Mac OS 10.14.2 I came accross an odd bug. Here is what happens. Playing Spotify o...
2019-01-11 5:37:58 PM
2021-11-04 12:04:00 AM
arcadelt
Casual Listener
846 Views
3 replies
1 likes

846 Views
3 replies
1 likes

Superuser Contribution Can not find public profile in Desktop app

Plan: PremiumCountry: Czech Republic Device: Macbook Pro M1 2020Operating System: Mac OS Big Sur My Question or Issue: I can not find some profiles or playlists that are visible via web player.Example: https://open.spotify.com/user/aue5qvavvyvnunuudo...

landsman
Casual Listener
Plan: Premium Country: Czech Republic Device: Macbook Pro M1 2020 Operating System: Mac OS Big Sur My Question or Issue: I can not find some profiles or playlists that ar...
2021-11-01 9:01:08 AM
2021-11-03 6:56:08 PM
Eni
Moderator
407 Views
4 replies
0 likes

407 Views
4 replies
0 likes

Superuser Contribution Album covers disappear after 30 seconds

PlanPremiumCountrySeweden DeviceMac mini (late 2014)Operating System(iOS 11,6 Big Sur) My Question or IssueSo the thing is, when I log on to Spotify all my album covers are showing. But after ca 30 seconds, some of them are disappear. It's always the...

fiskragu
Casual Listener
Plan Premium Country Seweden Device Mac mini (late 2014) Operating System (iOS 11,6 Big Sur) My Question or Issue So the thing is, when I log on to Spotify all my album cover...
2021-10-28 4:39:42 PM
2021-11-02 1:37:38 PM
Alex
Spotify Legend
865 Views
5 replies
0 likes
album covers disappear

865 Views
5 replies
0 likes

Superuser Contribution Cannot add album to a new playlist on Desktop app

As per the title. 11.5.1 Big Sur user. Using desktop app. Trying to add an album to a new playlist and it just won't work. Seems like it's a glitch and have found a workaround by scrolling down the list of playlists and back up again. This seems to f...

britishteapower
Regular
As per the title. 11.5.1 Big Sur user. Using desktop app. Trying to add an album to a new playlist and it just won't work. Seems like it's a glitch and have fo...
2021-11-01 2:29:40 PM
2021-11-01 12:56:40 AM
MafeG
Spotify Legend
324 Views
1 replies
1 likes

324 Views
1 replies
1 likes

Superuser Contribution [Web Player] Music skipping automatically, only some songs will play

I use the Spotify web player exclusively on my Mac, and found that two days ago it's just outright skipping songs, sometimes after not playing them at all, sometimes after playing 1-3 seconds of the song, however rarely one song will play just fine. ...

CntrolCoreAngel
Visitor
I use the Spotify web player exclusively on my Mac, and found that two days ago it's just outright skipping songs, sometimes after not playing them at all, sometimes after playing 1-3 seconds of the ...
2021-06-24 10:42:37 PM
2021-10-29 6:33:17 AM
orborb01
Music Fan
2208 Views
17 replies
2 likes
Bugged songs
Mac Catalina
Skipping songs
Web Player

2208 Views
17 replies
2 likes

Superuser Contribution Spotify has a memory leak [Mac Desktop]

Brief description of the issueSpotify memory usage does not stop increasing until my MacBook runs out of memory/swap (I experienced up to 79 GB (!!!)) Steps to reproduce the issue:Start Spotify and just stream musicWait (do not know how long exactly,...

clubatronic
Casual Listener
Brief description of the issue Spotify memory usage does not stop increasing until my MacBook runs out of memory/swap (I experienced up to 79 GB (!!!)) Steps to reproduce the issue: Start...
2020-01-16 2:49:08 PM
2021-10-27 12:19:02 PM
Ver
Spotify Legend
2145 Views
6 replies
9 likes

2145 Views
6 replies
9 likes

Spotify Community

Desktop (Mac)

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