Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Mac
Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...
Newbie
29918 Views
57 replies
9 likes
PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...
Visitor
17628 Views
3 replies
0 likes
How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.
Visitor
154108 Views
12 replies
25 likes
The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.
Moderator
138168 Views
47 replies
20 likes
PlanPremiumCountryThe Netherlands Devicemacbook pro 2013Operating SystemmacOS Mojave 10.14.6 My Question or Issue I'm not sure if this is a bug or new "feature" but it's seriously annoying, I have my playlist on sluffle mode (since forever), and now ...
Plan Premium Country The Netherlands Device macbook pro 2013 Operating System macOS Mojave 10.14.6 My Question or Issue I'm not sure if this is a bug or new "feature"...
Regular
790 Views
2 replies
0 likes
Spotify Version: 1.1.10.540.gfcf0430f When I go into a playlist and play any song, I then want to left click on the album in the bottom left corner to go to the songs position in the playlist. However, when the playlist is sorted from Newest -> Oldes...
Spotify Version: 1.1.10.540.gfcf0430f When I go into a playlist and play any song, I then want to left click on the album in the bottom left corner to go to the songs position in the playlis...
Community Legend
2580 Views
1 replies
0 likes
PlanPremiumCountryUS DeviceMacBook Pro, iPhoneOperating SystemEl Capitan, 12.4 My Question or IssueWhen I go to work while listening in my car via Spotify I get into the office and when I fire up my desktop Spotify, the same queue (along with repeat ...
Plan Premium Country US Device MacBook Pro, iPhone Operating System El Capitan, 12.4 My Question or Issue When I go to work while listening in my car via Spotify I get into t...
Regular
2091 Views
2 replies
1 likes
Premium account, Sweden DeviceDesktop Mac, iPhone and Spotify Connect (Lightning DS to an Aries) Since 1–2 months I have an album that repeatedly adds it self to my queue. It doesn't matter if I remove it, once the queue is empty it comes back. If I ...
Premium account, Sweden Device Desktop Mac, iPhone and Spotify Connect (Lightning DS to an Aries) Since 1–2 months I have an album that repeatedly adds it self to my queue. It...
Casual Listener
3285 Views
4 replies
0 likes
MacOS I can't mark podcasts as unplayed. I know this has been implemented on the mobile app, but the desktop app needs this also. It would also be helpful to have batch editing on the mobile and desktop. Sometimes I like to relisten to whole librarie...
MacOS I can't mark podcasts as unplayed. I know this has been implemented on the mobile app, but the desktop app needs this also. It would also be helpful to have batch editing on the ...
Moderator
14112 Views
3 replies
4 likes
PlanPremiemCountryUSADeviceiMac (Retina 5K, 27-inch, 2019)Operating SystemmacOS Mojave 10.14.6 My Question or IssueSpotify will not close properly. It gets stuck every time I try to quit and always requires a force quit. Here is a video of the issue.
Plan Premiem Country USA Device iMac (Retina 5K, 27-inch, 2019) Operating System macOS Mojave 10.14.6 My Question or Issue Spotify will not close properly. It gets stuck every time I...
Moderator
5369 Views
17 replies
2 likes
Is it possible to download the list of song names, artist, album and playlist order in the event i want to purchase ths songs? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...
Is it possible to download the list of song names, artist, album and playlist order in the event i want to purchase ths songs? Plan Free/Premium Country Device (iPhone 8,...
Regular
2280 Views
1 replies
0 likes
Plan: PremiumCountry: USA Devices: MB Pro, Iphone XR My Question or IssueMy spotify clients keep halting playback, playing on a device called "STORE_STOREID-CPU" - see the attached screenshot. What is this device and how do I remove it from my accoun...
Plan: Premium Country: USA Devices: MB Pro, Iphone XR My Question or Issue My spotify clients keep halting playback, playing on a device called "STORE_STOREID-CPU" - see the ...
Composer
924 Views
1 replies
0 likes
when i save and download an album, every song on it automatically downloads to be available offline. is it possible to save and download an album but stop the songs that aren't saved from being downloaded too? i want to still have the album in my lib...
when i save and download an album, every song on it automatically downloads to be available offline. is it possible to save and download an album but stop the songs that aren't saved from being downl...
Not applicable
3311 Views
2 replies
0 likes
Plan: FreeCountry: USADevice: Macbook Pro 2018Operating System: MacOS 10.14.5 The save icon is not centered on the actual button and is right aligned. Twice I have accidentally clicked just to the right of the icon and actually clicked remove. The ex...
Plan: Free Country: USA Device: Macbook Pro 2018 Operating System: MacOS 10.14.5 The save icon is not centered on the actual button and is right aligned. Twice I have accid...
Not applicable
1441 Views
2 replies
0 likes
Plan: Premium (Family)USA Device: Macbook Air 13-inch 2019Operating System: macOS Mojave I have been using Spotify for two years and this issue has never happened to me. I downloaded the Spotify App onto my new Macbook Air. All of my songs were there...
Plan: Premium (Family) USA Device: Macbook Air 13-inch 2019 Operating System: macOS Mojave I have been using Spotify for two years and this issue has never happened...
Casual Listener
1530 Views
1 replies
0 likes
For the past week or so my Spotify desktop app had been having an issue where songs would freeze a few seconds in so I decided to do a clean install per the instructions provided by Spotify (deleting cache, deleting the application, deleting the Spot...
For the past week or so my Spotify desktop app had been having an issue where songs would freeze a few seconds in so I decided to do a clean install per the instructions provided by Spotify (deleting...
Newbie
13970 Views
6 replies
4 likes
PlanPremiumCountryUSADeviceMacBook Pro 2019Operating SystemmacOS Catalina My Question or IssueWhen I goto install the Spotify app on a beta version of macOS Catalina I get an alert that says the application can not be installed becuase Apple can not ...
Plan Premium Country USA Device MacBook Pro 2019 Operating System macOS Catalina My Question or Issue When I goto install the Spotify app on a beta version of macOS Catalina ...
Visitor
20840 Views
6 replies
0 likes
PlanPremiumCountrySweden DeviceiMacOperating SystemOS XMy Question or IssueIf I sort a playlist on time (ie. latest on top and not the order when added which is default) and play something in the list. If I now press the litte preview icon in bottom ...
Plan Premium Country Sweden Device iMac Operating System OS X My Question or Issue If I sort a playlist on time (ie. latest on top and not the order when added which is default) and ...
Community Legend
1221 Views
2 replies
0 likes
Plan: FreeCountry: India Device(Macbook Air Early 2015)Operating System(macOS mojave) My Issue: Desktop app is unable to find this album https://open.spotify.com/album/27TKwEelJrpmDzs9RYh0ZM i
Plan: Free Country: India Device (Macbook Air Early 2015) Operating System (macOS mojave) My Issue: Desktop app is unable to find this album https://open.spotif...
Casual Listener
745 Views
2 replies
0 likes
Hello, I'm on a 2017 MacBook Pro listening on my spotify desktop app. Settings are set to very high quality sound, but the sound quality is awful compared to listening from my phone. It is noticeably worse -- whether I'm listening through AirPods or ...
Hello, I'm on a 2017 MacBook Pro listening on my spotify desktop app. Settings are set to very high quality sound, but the sound quality is awful compared to listening from my phone. It is noticeably...
Visitor
28718 Views
9 replies
4 likes
My iPhone says that Spotify is using more than 16 GB of memory. But how can that be when I have verified that there are no songs downloaded? I deleted some of the "Recently Played' in case these were holding onto memory, and then I checked the memory...
My iPhone says that Spotify is using more than 16 GB of memory. But how can that be when I have verified that there are no songs downloaded? I deleted some of the "Recently Played' in case these were...
Community Legend
3925 Views
1 replies
0 likes
Hi Streaming-People, up until a few weeks ago I was able to "download" albums to my library in my Desktop App. Now it does not work any more. Why ?
Hi Streaming-People, up until a few weeks ago I was able to "download" albums to my library in my Desktop App. Now it does not work any more. Why ?
Spotify Star
959 Views
2 replies
0 likes
PlanFreeCountry India Device - Iphone 5s / Macbook air Operating System Latest on both My Question or IssueI was listening to Spotify on the cellphone and opened the app on the mac. It shows me what's playing on the phone. But I'm worried about if it...
Plan Free Country India Device - Iphone 5s / Macbook air Operating System Latest on both My Question or Issue I was listening to Spotify on the cellphone and ope...
Community Legend
954 Views
1 replies
0 likes
Plan: PremiumCountry: USADevice: Macbook Air 2018/19Operating SystemmacOS Mojave 10.14.5My Question or Issue: Over the past day, I have been streaming music back and forth over Bluetooth from either my Macbook Air or my IPhone XR to my Beats Studio3,...
Plan: Premium Country: USA Device: Macbook Air 2018/19 Operating System macOS Mojave 10.14.5 My Question or Issue: Over the past day, I have been streaming music back and forth over...
Visitor
18506 Views
5 replies
0 likes
