Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29715 Views

56 replies

9 likes

  • 29715 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17420 Views

3 replies

0 likes

  • 17420 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153731 Views

12 replies

25 likes

  • 153731 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137819 Views

47 replies

20 likes

  • 137819 Views
  • 47 replies
  • 20 likes

Solved!!Superuser Contribution UI Button with bug

PlanPremiumCountryBrazilDevice(Macbook Pro late 2016)Operating System(macOS Mojave v10.14.5) Hi everyone I found a problem in the UI Button.For reproduce the same error is necessary open "about Spotify" menu, on this window has a close button, this s...

Casual Listener

Plan Premium Country Brazil Device (Macbook Pro late 2016) Operating System (macOS Mojave v10.14.5)   Hi everyone I found a problem in the UI Button. For reproduce the same error is ne...

Peter

Spotify Legend

1163 Views

2 replies

0 likes

bug
button
UI
  • 1163 Views
  • 2 replies
  • 0 likes

Superuser Contribution Britney Spears album disappeared

PlanPremiumCountryCanadaDeviceMacbook Pro late 2016)Operating Systemos mojave My Question or IssueHi there, I noticed this past week that the Britney Spears album "Britney" (2001) has been removed from her main spotify page. When I search for it, I c...

Casual Listener

  Plan Premium Country Canada Device Macbook Pro late 2016) Operating System os mojave   My Question or Issue Hi there, I noticed this past week that the Britney Spears album "Br...

AlexLay

Casual Listener

4637 Views

7 replies

2 likes

  • 4637 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Problems to play some albums or playlist

PlanFreeCountryGermanyDeviceMacbook Pro late 2016Operating SystemiOS 10.14.5 My Question or IssueGood morning,I just realized that I have problems to play most of the albums or playlists in spotify. I can find them and open the details but when I cli...

Casual Listener

Plan Free Country Germany Device Macbook Pro late 2016 Operating System iOS 10.14.5   My Question or Issue Good morning, I just realized that I have problems to play most of the album...

Guido

Spotify Legend

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App on Mac won't load music

Spotify FreeCountry: Italy Device: MacBook Pro 2017/18OS: Mojave 10.14 My Question:I haven't been using Spotify for at least a year on my MacBook. Yesterday I uninstalled and re-installed it, and now I have a big issue: I cannot load any kind of musi...

Casual Listener

Spotify Free Country: Italy   Device: MacBook Pro 2017/18 OS: Mojave 10.14   My Question: I haven't been using Spotify for at least a year on my MacBook. Yesterday I uninstalled and ...

monaka33

Casual Listener

3116 Views

4 replies

1 likes

  • 3116 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify is really big

Macbook Pro OSX El Capitan Spotify interface is just huuge, too much.Haven't tried redownloading yet, but has anyone else had this problem?

Casual Listener

Macbook Pro OSX El Capitan   Spotify interface is just huuge, too much. Haven't tried redownloading yet, but has anyone else had this problem?

kayl-

Casual Listener

2024 Views

3 replies

0 likes

  • 2024 Views
  • 3 replies
  • 0 likes

Solved!! Songs gone after reinstallation

PlanFreeCountrySwedenDevice(Macbook Air, 2016)Operating System(MacOS Mojave 10.14.) My Question or Issue I reinstalled Spotify because some of the songs won't play. But after the reinstallation, all of my songs from all playlists are gone. And no it'...

Casual Listener

Plan Free Country Sweden Device (Macbook Air, 2016) Operating System (MacOS Mojave 10.14.)   My Question or Issue   I reinstalled Spotify because some of the songs won't play. Bu...

Bethany_Dawn

Community Legend

1063 Views

5 replies

0 likes

  • 1063 Views
  • 5 replies
  • 0 likes

Solved!! No favourite songs and i can't even play music

Spotify FreeItalyiMac Late 2015 macOS 10.13.4 Hi, i wanted to listen to a newly released song so i searched for it, pressed play but... nothing happened. In the bottom i had the progress bar empty, an empty album icon and no infos. So i uninstalled S...

Casual Listener

Spotify Free Italy iMac Late 2015  macOS 10.13.4   Hi, i wanted to listen to a newly released song so i searched for it, pressed play but... nothing happened. In the bottom i had the p...

Bethany_Dawn

Community Legend

1186 Views

6 replies

0 likes

  • 1186 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Playlists are empty

PremiumFree/PremiumMalaysia Device(MacBook Pro 2012)Operating System(MacOS Mojave Version 10.14.2) My Friends' Spotify Playlists are empty ever since I downloaded the new update, they have not deleted the playlist since it still appears on my phone.I...

Newbie

Premium Free/Premium Malaysia   Device (MacBook Pro 2012) Operating System (MacOS Mojave Version 10.14.2)   My Friends' Spotify Playlists are empty ever since I downloaded the new ...

Peter

Spotify Legend

1120 Views

2 replies

1 likes

  • 1120 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Many of the songs on Spotify are blank and have no content for me. How do I fix this?

PremiumUnited States Macbook Air Mac OS Mojave 10.14.5 Many of the songs on Spotify are blank and have no content for me. How do I fix this?

Casual Listener

Premium United States   Macbook Air  Mac OS Mojave 10.14.5   Many of the songs on Spotify are blank and have no content for me. How do I fix this?  

zbononcini

Casual Listener

2536 Views

5 replies

1 likes

  • 2536 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Desktop (Mac) displaying different track to one playing

Premium PlanCountry UKMacBook Pro Mid 2014Operating System iOS 10.14.3 My Question or Issue Since last Spotify Update my main playlist (which is also often offline) - is on shuffle but the song displaying on the desktop app is not the same as the one...

Casual Listener

    Premium Plan Country UK MacBook Pro Mid 2014 Operating System iOS 10.14.3   My Question or Issue   Since last Spotify Update my main playlist (which is also often off...

malcolmduffin

Casual Listener

1106 Views

2 replies

0 likes

  • 1106 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution YOUR DAILY DRIVE

PlanPremiumCountryUSAOperating SystemAndroid & MacOS My Question or Issue Your Daily Drive is an amazing playlist, and now its gone! It has not been opening up for weeks! At first it would close out now it just won't open! PLEASE HELP!

Casual Listener

Plan Premium Country USA Operating System Android & MacOS   My Question or Issue   Your Daily Drive is an amazing playlist, and now its gone! It has not been opening up for wee...

Peter

Spotify Legend

8588 Views

4 replies

0 likes

features
  • 8588 Views
  • 4 replies
  • 0 likes

Solved!! Don't have all the songs in a playlist

Hi,I have a MacBook, and since April my playlists don't get updated, but I can see that on my phone they do get updated.What can I do?

Casual Listener

Hi, I have a MacBook, and since April my playlists don't get updated, but I can see that on my phone they do get updated. What can I do?   

Bethany_Dawn

Community Legend

910 Views

3 replies

0 likes

  • 910 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Replace local files with spotify versions

I have a heap of local files on my mac that I want to put into a spotify playlist. I think most of them would be in the spotify catalogue but some may not be. I know that sometimes spotify will use a spotify catalogue track instead of the local file ...

Newbie

I have a heap of local files on my mac that I want to put into a spotify playlist. I think most of them would be in the spotify catalogue but some may not be. I know that sometimes spotify will use a...

Tirelli

Newbie

6709 Views

10 replies

0 likes

  • 6709 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Playlist description not updating

Premium Family Plan - USADevice - Macbook Pro 2018Operating System - macOS Mojave v. 10.14.4 My Question or IssueI can't get already created playlist descriptions to update. Everytime I try to save an update to the playlist it reverts back to the ori...

Casual Listener

Premium Family Plan - USA Device - Macbook Pro 2018 Operating System - macOS Mojave v. 10.14.4   My Question or Issue I can't get already created playlist descriptions to update. ...

delysid23

Music Fan

23535 Views

25 replies

23 likes

  • 23535 Views
  • 25 replies
  • 23 likes

Solved!! Latest release stops all playback after 2 seconds.

I was having a different issue unreleated to this which said reinstalling would fix it. I am now unable to play any song longer than 2 seconds. Whatever is the issue its in your latest build / update. My previous issue is that whenever spotify reache...

Regular

I was having a different issue unreleated to this which said reinstalling would fix it. I am now unable to play any song longer than 2 seconds. Whatever is the issue its in your latest build / update...

aefasdfasdflol

Casual Listener

2418 Views

8 replies

0 likes

  • 2418 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution How long are the artist images cached?

I have a small visual issue with the Mac application. As a Spotify artist, I changed my avatar image almost a week ago, and it is correctly updated on all platforms I checked (iPhone, iPad, web player) except the Desktop Mac which still displays the ...

Composer

I have a small visual issue with the Mac application. As a Spotify artist, I changed my avatar image almost a week ago, and it is correctly updated on all platforms I checked (iPhone, iPad, web playe...

Katerina

Spotify Legend

2012 Views

2 replies

0 likes

  • 2012 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify desktop app starts at login even though disabled

USDeviceiMac, Mojave When I start up my computer and log in, Spotify automatically launches.I have "Open Spotify automatically after you log into the computer" set to "No", yet it is still doing it. I read a solution on the Windows forum that I shoul...

Music Fan

US Device iMac, Mojave   When I start up my computer and log in, Spotify automatically launches. I have "Open Spotify automatically after you log into the computer" set to "No", yet it is...

Vasil

Moderator

5397 Views

10 replies

2 likes

  • 5397 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Denon AV X1300W no sound with Spotify Connect - SOLUTION

I would like to share a solution to having no sound despite having a connection through Spotify Connect and despite showing that the app is actually playing the track - but with no sound as said. So far not a single forum entry showed me any work aro...

Newbie

I would like to share a solution to having no sound despite having a connection through Spotify Connect and despite showing that the app is actually playing the track - but with no sound as said. So ...

idigitalmedium

Regular

5324 Views

5 replies

4 likes

  • 5324 Views
  • 5 replies
  • 4 likes

Spotify no reproduce canciones en MAC. SOLUCIONADO

Desde hace un tiempo Spotify no me reproduce canciones que no haya escuchado con anterioridad es decir, tan solo puedo escuchar canciones que ya haya reproducido pero, si inicio una nueva búsqueda de canción no se reproduce, todo se queda en blanco, ...

Newbie

Desde hace un tiempo Spotify no me reproduce canciones que no haya escuchado con anterioridad es decir, tan solo puedo escuchar canciones que ya haya reproducido pero, si inicio una nueva búsqueda de...

5017 Views

0 replies

0 likes

  • 5017 Views
  • 0 replies
  • 0 likes

Superuser Contribution Tracks are playing, but there is no sound

PlanFree DeviceMacbook Pro 2018Operating SystemmacOS Mojave 10.14.4 Spotify Version1.1.5.153.gf614956d My Question or IssueThe app seems to be working completely fine except the fact that there is no sound whatsoever. I've tried rebooting the mac and...

Newbie

Plan Free   Device Macbook Pro 2018 Operating System macOS Mojave 10.14.4   Spotify Version 1.1.5.153.gf614956d   My Question or Issue The app seems to be working completel...

LunaLu

Visitor

66701 Views

32 replies

11 likes

  • 66701 Views
  • 32 replies
  • 11 likes