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Desktop (Mac)

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1550 Views
  • 1 replies
  • 0 likes
  • 1550 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3902 Views
  • 1 replies
  • 0 likes
  • 3902 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3152 Views
  • 1 replies
  • 3 likes
  • 3152 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38330 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38330 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164842 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164842 Views
  • 0 replies
  • 35 likes

Superuser Contribution My MAC desktop app doesn't work

PlanfreeItaly DeviceMacOperating SystemmacOS Mojave 10.14 My Question or IssueMy desktop app doesn't work, i can listen music on the spotify browse, but when i open the app i can see only black with the last listening (wich i can listen also in the a...

  • Newbie
  •   Plan free Italy   Device Mac Operating System macOS Mojave 10.14   My Question or Issue My desktop app doesn't work, i can listen music on the spotify browse, but when i o...
  • Mario
  • Spotify Legend
  • 6374 Views
  • 26 replies
  • 5 likes
  • 6374 Views
  • 26 replies
  • 5 likes

Superuser Contribution Local files will not appear on iPhone

PlanPremiumCountryUK DeviceiPhone 6s // Macbook Pro mid 2014Operating SystemiOS 15.1 // Big Sur 11.6.1 My Question or Issue I've had this issue with local files downloaded from my mac not turning up on my iPhone. I've done everything suggested on all...

  • Newbie
  •   Plan Premium Country UK   Device iPhone 6s // Macbook Pro mid 2014 Operating System iOS 15.1 // Big Sur 11.6.1   My Question or Issue   I've had this issue with loc...
  • CarlosE
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Since when is there a limit for artist albums?

Spotify for macOS (Intel)1.1.73.517.gbef50fdbPlanPremiumOperating SystemmacOS 10.13 High Sierra I want to view all albums from Wolfgang Amadeus Mozart, but with the latest Spotify client on macOS I can't scroll past "Die Zauberflöte" from 2015. It wa...

  • Casual Listener
  • Spotify for macOS (Intel) 1.1.73.517.gbef50fdb Plan Premium Operating System macOS 10.13 High Sierra   I want to view all albums from Wolfgang Amadeus Mozart, but with the latest Spotify ...
  • CarlosE
  • Moderator
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

Superuser Contribution No longer possible to directly drag a song into a playlist.

Plan: Premium FamilyCountry: Netherlands Device: Macbook Pro Operating System: macOS Catalina My Question or IssueI can no longer directly drag a song into a playlist on my desktop. Previously it was possible to drag a song you are listening into a p...

  • Casual Listener
  • Plan: Premium Family Country: Netherlands   Device: Macbook Pro  Operating System: macOS Catalina   My Question or Issue I can no longer directly drag a song into a playlist on ...
  • YouriMuziek
  • Casual Listener
  • 620 Views
  • 2 replies
  • 0 likes
  • 620 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2021 Wrapped Not Visible

My Question or Issue: According to the documentation and FAQs, my 2021 Wrapped Summary should be visible on my home page. However, all I have is my 2021 Top Songs. Where is the summary?!?

  • Regular
  • My Question or Issue:   According to the documentation and FAQs, my 2021 Wrapped Summary should be visible on my home page. However, all I have is my 2021 Top Songs. Where is the summary?!? &...
  • MafeG
  • Spotify Legend
  • 919 Views
  • 5 replies
  • 3 likes
  • 919 Views
  • 5 replies
  • 3 likes

Superuser Contribution Back button doesn't work on web player

not sure if this is Mac specific but there doesn't appear to be a section for the web player MacOS Big Sur using Chrome browser. If I click on an album to play it, I can't use the back button to go back to previousIts the same whether I have the web ...

  • Roadie
  • not sure if this is Mac specific but there doesn't appear to be a section for the web player   MacOS Big Sur using Chrome browser.   If I click on an album to play it, I can't use the b...
  • Elena
  • Moderator
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution The playlist popover is cut off

My last 3 playlist in order are Quiet, Muévase! and Tarde piola. So... when I want to add a song to "Muévase!" playlist from the sidebar, I can't see it because comes after "Quiet" playlist. But if I go directly to the song and try to add it from the...

  • Casual Listener
  • My last 3 playlist in order are Quiet, Muévase! and Tarde piola. So... when I want to add a song to "Muévase!" playlist from the sidebar, I can't see it because comes after  "Quiet" playlist. Bu...
  • Eni
  • Moderator
  • 698 Views
  • 7 replies
  • 0 likes
  • 698 Views
  • 7 replies
  • 0 likes

Superuser Contribution MacOS Monterey bluetooth speaker issue

PlanPremiumCountryRomaniaDeviceMacbook Pro 2020Operating SystemMacOS Monterey My Question or IssueI recently updated to macOS Monterey and after connecting through bluetooth to my wireless speaker, Spotify functions through the mac’s speakers instead...

  • Casual Listener
  • Plan Premium Country Romania Device Macbook Pro 2020 Operating System MacOS Monterey   My Question or Issue I recently updated to macOS Monterey and after connecting through bluetooth ...
  • MattSuda
  • Spotify Star
  • 2387 Views
  • 6 replies
  • 0 likes
  • 2387 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Ads playing in the middle of a song

Plan - FreeCountry - England Device - iMac(Late 2015) running macOS Catalina(10.15.7) My Question or Issue When using Spotify, occasionally an advert starts in the middle of a song, and when it finishes, skips to the next song.

  • Casual Listener
  • Plan - Free Country - England   Device - iMac(Late 2015) running macOS Catalina(10.15.7)   My Question or Issue   When using Spotify, occasionally an advert starts in the m...
  • MafeG
  • Spotify Legend
  • 3506 Views
  • 5 replies
  • 0 likes
  • 3506 Views
  • 5 replies
  • 0 likes

Superuser Contribution mac version downloading problems

PlanpremiumCountryusa DeviceMac mini (2018)Operating System10.15.7 (19H1519) catalina My Question or Issue i noticed when i change the download location while a bunch of folders are created in the new location when i download the songs/playlists the ...

  • Regular
  • Plan premium Country usa   Device Mac mini (2018) Operating System 10.15.7 (19H1519) catalina   My Question or Issue   i noticed when i change the download location while a...
  • ejonesss
  • Regular
  • 959 Views
  • 6 replies
  • 0 likes
  • 959 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local files are not shown

PlanPremiumCountryRussiaDeviceMacbook Pro 13" late 2016Operating SystemmacOS Mojave 10.14.6Spotify app version1.1.63.568.gda8cb5ac-aMy Question or IssueI just installed Spotify app on my laptop. I enabled showing local files in settings, and added a ...

  • Visitor
  • Plan Premium Country Russia Device Macbook Pro 13" late 2016 Operating System macOS Mojave 10.14.6 Spotify app version 1.1.63.568.gda8cb5ac-a My Question or Issue I just installed Spo...
  • Jeremy
  • Spotify Legend
  • 1165 Views
  • 5 replies
  • 0 likes
  • 1165 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify for Mac: Search stops working ~10 mins into session

PremiumUSMacBook Pro 2019Big Sur 11.6.1 Spotify works ok when I first launch it - I can use the search bar to find artists / playlists / podcasts etc. About 10 mins in, search stops working entirely. Every search is met with a 'couldn't find that' (s...

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  • Casual Listener
  • Premium US MacBook Pro 2019 Big Sur 11.6.1   Spotify works ok when I first launch it - I can use the search bar to find artists / playlists / podcasts etc. About 10 mins in, search stops wo...
  • Ver
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't respect 'Click in the scroll bar to:' from Mac System Preferences

PlanPremiumCountryUKDeviceMacbook Pro 2021Operating SystemmacOS 12.0.1 My Question or IssueIn System Preference > General on macOS there is a setting that determines whether a scroll bar should jump to the next page or jump to the spot that's clicked...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro 2021 Operating System macOS 12.0.1   My Question or Issue In System Preference > General on macOS there is a setting that determines wheth...
  • MafeG
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 1 likes
  • 340 Views
  • 1 replies
  • 1 likes

Superuser Contribution Loading playlist and 'songs' section won't load. (Sierra)

PlanPremiumDeviceMacbook Pro Early 2011 (Sierra) My Question or IssueThis anoying problem occurs for almost 2 months now. When I open the app it takes always 15/20 minutes to load the list. Owner of an older iMac where I don't see any of those proble...

Screen Shot 2019-01-10 at 12.04.43 PM.png Screen Shot 2019-01-10 at 12.45.59 PM.png
  • Casual Listener
  • Plan Premium Device Macbook Pro Early 2011 (Sierra)   My Question or Issue This  anoying problem occurs for almost 2 months now. When I open the app it takes always 15/20 minutes to l...
  • CarlosE
  • Moderator
  • 2236 Views
  • 3 replies
  • 1 likes
  • loading
    Loading problems
  • 2236 Views
  • 3 replies
  • 1 likes

Solved!! Version 1.1.73 desktop update doesn't sync now playing status with Spotify servers

Just got desktop update version 1.1.73.507.g1c287113 on my Mac and it doesn't sync playback with Spotify servers. I can play back music in the desktop app and iOS app at the same time. When I check now playing API it doesn't show the now playing song...

  • Spotify Star
  • Spotify Star
  • Just got desktop update version 1.1.73.507.g1c287113 on my Mac and it doesn't sync playback with Spotify servers. I can play back music in the desktop app and iOS app at the same time. When I check n...
  • linuslundahl
  • Casual Listener
  • 800 Views
  • 4 replies
  • 0 likes
  • 800 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify is eating the whole processor capacity 100%

PlanPremium DeviceMacbook pro Retina 2019 Operating SystemMonterey 12.0.1 Spotify is eating the whole processor capacity. I made a clean install and disable hardware acceleration but problem persist. My Mac has 0 issues, just the Spotify app going cr...

  • Casual Listener
  • Plan Premium   Device Macbook pro Retina 2019  Operating System Monterey 12.0.1   Spotify is eating the whole processor capacity.  I made a clean install and disable hard...
  • Eni
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution sound is not playing from spotify

whenever i try to use spotify on my computer, it doesn't play the sound. this only happens when i'm using spotify, not with anything else.

  • Newbie
  • whenever i try to use spotify on my computer, it doesn't play the sound. this only happens when i'm using spotify, not with anything else.
  • CarlosE
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect doesn't work in 1.1.73.507.g1c287113

Plan: DuoPremiumGermany DeviceMacbook Pro with MacOS Catalina 10.15.7 (19H2) When upgrading to 1.1.73.507.g1c287113 Spotify connect feature stop working. The connections appear as "Connecting" to the Speaker (In this case, a Libratone speaker) and ne...

  • Music Fan
  • Plan: Duo Premium Germany   Device Macbook Pro with MacOS Catalina 10.15.7 (19H2)   When upgrading to 1.1.73.507.g1c287113 Spotify connect feature stop working. The connect...
  • MattSuda
  • Spotify Star
  • 808 Views
  • 7 replies
  • 2 likes
  • 808 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Spotify not responding

PlanPremiumCountrySlovakiaDeviceMacBook Air 13Operating SystemmacOS Monterey 12.0.1My Question or IssueHello, I have a problem with my spotify on MacBook Air 13 (macOS Monterey 12.0.1 version). When I try to open it, it is just black and it does not ...

  • Casual Listener
  • Plan Premium Country Slovakia Device MacBook Air 13 Operating System macOS Monterey 12.0.1 My Question or Issue Hello, I have a problem with my spotify on MacBook Air 13 (macOS Monterey 12.0...
  • Ed1ke
  • Casual Listener
  • 4926 Views
  • 7 replies
  • 0 likes
  • 4926 Views
  • 7 replies
  • 0 likes