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Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • dtulman14
  • Casual Listener
  • 26751 Views
  • 15 replies
  • 1 likes
  • Error
    music stops
  • 26751 Views
  • 15 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Community Manager
  • Community Manager
  • 158197 Views
  • 0 replies
  • 34 likes
  • Mac
  • 158197 Views
  • 0 replies
  • 34 likes

Superuser Contribution cannot remove song from playlist

PlanPremium Device(Macbook Pro late 2018)Operating System(Catalina) My Question or IssueI used to be able to right click a song image and remove it from the playlist. i cannot do it anymore.Plus, if I double click the image it simply show me a random...

  • Casual Listener
  • Plan Premium   Device (Macbook Pro late 2018) Operating System (Catalina)   My Question or Issue I used to be able to right click a song image and remove it from the playlist. i ca...
  • Mario
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do podcasts not update without exiting and reentering the app?

I have used Spotify on Mac for quite a few years and it has always baffled me how a company this large and experienced allows such a poor user experience for podcast listeners. The podcasts lists on all podcasts do not update if you have clicked into...

  • Casual Listener
  • I have used Spotify on Mac for quite a few years and it has always baffled me how a company this large and experienced allows such a poor user experience for podcast listeners. The podcasts lists on ...
  • marzulo
  • Visitor
  • 9252 Views
  • 12 replies
  • 10 likes
  • Mac
    podcast
    podcast release
    podcast update
  • 9252 Views
  • 12 replies
  • 10 likes

Solved!!Superuser Contribution Can't load facebook friends activity in desktop app

PlanPremium DeviceMac DesktopOperating SystemHigh Sierra 10.13.6 (17G13035) My Question or IssueI have enabled the "process my facebook data" option in my account and the permissions for Spotify in Facebook are also active but I keep receiving the me...

  • Casual Listener
  • Plan Premium   Device Mac Desktop Operating System High Sierra 10.13.6 (17G13035)   My Question or Issue I have enabled the "process my facebook data" option in my account and...
  • aldin9788
  • Casual Listener
  • 486 Views
  • 6 replies
  • 0 likes
  • 486 Views
  • 6 replies
  • 0 likes

UI/UX bug: Clear search button (X) opens the recent search page

PlanPremium DeviceMacbook Pro mid 2015 Operating Systemmacos catalina My Question or IssuePressing the clear search button (X) opens up the recent searches page (same way as pressing the search bar normally would). Clearing the search bar should do j...

  • Casual Listener
  • Plan Premium   Device Macbook Pro mid 2015   Operating System macos catalina   My Question or Issue Pressing the clear search button (X) opens up the recent searches page (sa...
  • joe_____
  • Casual Listener
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Spotify prevents IMac screen saver from working - any ideas

I have identified that a file within Spotify prevents screen saver and sleep from working on Mac IOS 10.15.5. Troubleshooted with apple and the file "spotify helper" prevents this. I have spent time trouble shhooting and its definitely the case. Spot...

  • Casual Listener
  • I have identified that a file within Spotify prevents screen saver and sleep from working on Mac IOS 10.15.5. Troubleshooted with apple and the file "spotify helper" prevents this. I have spent time ...
  • MrGC
  • Music Fan
  • 697 Views
  • 3 replies
  • 0 likes
  • 697 Views
  • 3 replies
  • 0 likes

Pop Up Tab Ad for Nexxus

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhile listening on my Mac book, I get multiple tabs that pop up repetatively for ads for Nexx...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue While l...
  • MrGC
  • Music Fan
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

I can’t edit my playlists pictures or descriptions on Mac or chromebook :( I want to change them

PlanPremium family Country U.S. Device(iPhone X, mac, chromebook)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can’t I change playlist info and details on iPhone (mobile), mac, or chromebook? I used to be able to but...

  • Visitor
  • Plan Premium family  Country U.S.   Device (iPhone X, mac, chromebook) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can’t I change...
  • cliffordcambuel
  • Visitor
  • 1144 Views
  • 8 replies
  • 1 likes
  • 1144 Views
  • 8 replies
  • 1 likes

Solved!! Language on desktop is spanish. On my IPhone it's English.

I need help with this. The Spotify menu on my Mac is somehow in Spanish. When on my phone it's English, and I have no idea why it's suddenly spanish when I'm on my Mac - and I can't seem to change it. I find it extremely annoying that there is no eas...

  • Casual Listener
  • I need help with this.   The Spotify menu on my Mac is somehow in Spanish. When on my phone it's English, and I have no idea why it's suddenly spanish when I'm on my Mac - and I can't seem to ...
  • Emilia_8
  • Spotify Star
  • 339 Views
  • 5 replies
  • 0 likes
  • 339 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot add songs to collaborative playlist that I AM following

PlanPremiumCountryUKDeviceMacbook Pro late 2018 & Web (Google Chrome)Operating SystemmacOS 10.15.5 My Question or IssueMy friend has a collaborative playlist that I have liked & followed but I am not given the option to add a song to that playlist. I...

  • Visitor
  • Plan Premium Country UK Device Macbook Pro late 2018 & Web (Google Chrome) Operating System macOS 10.15.5   My Question or Issue My friend has a collaborative playlist that I have ...
  • Dian
  • Moderator
  • 19035 Views
  • 30 replies
  • 2 likes
  • 19035 Views
  • 30 replies
  • 2 likes

[Mac] Clicking on album art highlights wrong song in sorted playlists

Plan: PremiumCountry: USA Device(Macbook Pro 2015)Operating System(MacOS 10.14.6 Mojave) My Question or IssueOngoing issue I see every single day while I am paying for a premium subscription. Clicking on the album artwork will navigate to the wrong s...

  • Not applicable
  • Plan: Premium Country: USA   Device (Macbook Pro 2015) Operating System (MacOS 10.14.6 Mojave)   My Question or Issue Ongoing issue I see every single day while I am paying for a...
  • AeroZ
  • Composer
  • 350 Views
  • 1 replies
  • 0 likes
  • album
    artwork
    bug
    regression
    song
    wrong
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to edit playlist cover

PlanPremiumCountryIndia Device(MacBook Pro 2020) My Question or IssueI am unable to edit playlists + covers. When I got to a playlist, there's the green play button, the download button, and three dots, which allow me to 'start radio', 'delete playli...

  • Visitor
  • Plan Premium Country India   Device (MacBook Pro 2020)   My Question or Issue I am unable to edit playlists + covers. When I got to a playlist, there's the green play button, the d...
  • Mario
  • Moderator
  • 468 Views
  • 2 replies
  • 0 likes
  • edit
    Playlist
  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution Nothing is loading (images, songs, profiles)

On both premium and free plans, my Spotify on Mac will not load any images, (albums, songs, profile pictures, etc). Playlist I know have songs on them will tell me that they're empty. I can search up artists and songs but nothing will load. I cannot ...

  • Visitor
  • On both premium and free plans, my Spotify on Mac will not load any images, (albums, songs, profile pictures, etc). Playlist I know have songs on them will tell me that they're empty. I can search up...
  • Peter
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Customer Service Even Exist?

PlanPremiumCountryUSADeviceiPhone XOperating SystemMac OS My Question or IssueI paid up for Premium last month. Complete disappointment. Zero functionality for Apple users, and I am not even sure us "new" users are even given a functional interface. ...

  • Music Fan
  • Plan Premium Country USA Device iPhone X Operating System Mac OS   My Question or Issue I paid up for Premium last month.  Complete disappointment.  Zero functionality for Ap...
  • Elena
  • Moderator
  • 283 Views
  • 1 replies
  • 3 likes
  • 283 Views
  • 1 replies
  • 3 likes

Unable to customize anything on Desktop application (Free account)

PlanFreeCountryU.S.DeviceMac DesktopOperating SystemmacOS Mojave ver. 10.14.6 My Question or IssueI am unable to customize any of the settings on my account in the desktop application. Currently I cannot change my profile picture or add descriptions ...

  • Newbie
  • Plan Free Country U.S. Device Mac Desktop Operating System macOS Mojave ver. 10.14.6   My Question or Issue I am unable to customize any of the settings on my account in the desktop ap...
  • phishpot
  • Casual Listener
  • 313 Views
  • 2 replies
  • 2 likes
  • 313 Views
  • 2 replies
  • 2 likes

Superuser Contribution PAY ATTENTION SPOTIFY

Spotify, you are like so close to being loveable, and then you fall short. Why can't you just invest in making yourselves the best streaming service. PLEASE. I pay you every month. It's the very least you could do. Just a few longtime issues that you...

  • Regular
  • Spotify, you are like so close to being loveable, and then you fall short. Why can't you just invest in making yourselves the best streaming service. PLEASE. I pay you every month. It's the very leas...
  • matweller
  • Casual Listener
  • 574 Views
  • 3 replies
  • 4 likes
  • 574 Views
  • 3 replies
  • 4 likes

Superuser Contribution Light Mode for desktop / mobile app

Hi, I've been a premium user for almost a decade now and have a Mac and iPhone, but this topic goes beyond platforms in general. I was wondering if there are any plans to have a Light Mode for the app. The extreme contrast difference between the blac...

  • Casual Listener
  • Hi,   I've been a premium user for almost a decade now and have a Mac and iPhone, but this topic goes beyond platforms in general.   I was wondering if there are any plans to have a Lig...
  • MetalPHoenix
  • Casual Listener
  • 39121 Views
  • 13 replies
  • 158 likes
  • light mode
    Themes
  • 39121 Views
  • 13 replies
  • 158 likes

Superuser Contribution Cant change playlist cover macOS catalina desktop app

I have a macbook air and im using the desktop application for Spotify but when I try to change my playlist cover I wont let me. I've tried to hover over the picture and the pen doesn't appear and I've also clicked on the three dots and edit isn't the...

  • Visitor
  • I have a macbook air and im using the desktop application for Spotify but when I try to change my playlist cover I wont let me. I've tried to hover over the picture and the pen doesn't appear and I'v...
  • Mario
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t change playlist covers or names

PlanPremiumCountryFinland DeviceMacbook air 2020 I am not able to change the names or the covers of playlist. Normally when clicking on the cover you get the edit view, but it doesn’t appear anymore.

  • Visitor
  • Plan Premium Country Finland   Device Macbook air 2020   I am not able to change the names or the covers of playlist. Normally when clicking on the cover you get the edit view, but ...
  • Mario
  • Moderator
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution Media Keys on TouchBar are not working with Spoftify

PlanPremiumCountryUS DeviceMacBook Pro 16'Operating SystemmacOS Catalina 10.15.5 My Question or IssueThe global Media Keys are not responding to Spotify, even if Spotify is running and playing.One thing I did when I first got the MacBook was to disab...

  • Casual Listener
  • Plan Premium Country US   Device MacBook Pro 16' Operating System macOS Catalina 10.15.5    My Question or Issue The global Media Keys are not responding to Spotify, even if...
  • Jeremy
  • Moderator
  • 1443 Views
  • 4 replies
  • 1 likes
  • 1443 Views
  • 4 replies
  • 1 likes