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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

pit8302

Newbie

30460 Views

57 replies

9 likes

  • 30460 Views
  • 57 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

18224 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

155244 Views

12 replies

25 likes

  • 155244 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

138639 Views

47 replies

20 likes

  • 138639 Views
  • 47 replies
  • 20 likes

Solved!! Sharing playlist to Spotify user directly no longer possible?

I haven't tried this for probably a couple of years but I used to be able to go into one of my playlists, click share and there was an option to send directly to another Spotify user, and it would go to their Spotify inbox. The only options I see now...

Casual Listener

I haven't tried this for probably a couple of years but I used to be able to go into one of my playlists, click share and there was an option to send directly to another Spotify user, and it would go...

Brunelicia

Community Legend

584 Views

3 replies

0 likes

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library, playlists or maps on spotify

Hi, When I put all my music on spotify I sorted it in a few different playlists.But now I see it's also possible to put the music into a 'library' of in 'maps'. What is the difference between maps, library and playlist? And what do you think is the b...

Regular

Hi,   When I put all my music on spotify I sorted it in a few different playlists. But now I see it's also possible to put the music into a 'library' of in 'maps'.   What is the differ...

jakobnilssson

Music Fan

1262 Views

1 replies

0 likes

Other
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  • 1 replies
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Solved!! Discover does not update anymore

PlanPremiumCountryFranceDeviceMacBookPro11,5Operating SystemmacOS Mojave My Question or IssueSince a few weeks, the discover board does not update anymore in spite of a recurrent usage of Spotify. All the discover page is stuck in time. For example, ...

Newbie

Plan Premium Country France Device MacBookPro11,5 Operating System macOS Mojave  My Question or Issue Since a few weeks, the discover board does not update anymore in spite of a recurre...

Mantisentil

Community Legend

792 Views

1 replies

1 likes

  • 792 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Wrapped Statistics No Longer Available

Hey there, I am trying to find my STATISTICS for the 2018 wrapped that were present when they initially came out. I can find the playlists by going to the wrapped url but the statistics aren't present. Is there a place I can still find this? URLS I'v...

Casual Listener

Hey there,   I am trying to find my STATISTICS for the 2018 wrapped that were present when they initially came out. I can find the playlists by going to the wrapped url but the statistics aren...

ravengh

Casual Listener

5614 Views

2 replies

1 likes

  • 5614 Views
  • 2 replies
  • 1 likes

Solved!! Username Numbers

PlanPremium My Question or IssueMy username is displayed in numbers as I de-activated my facebook account. I recently re-activated my facebook account but the username is still being displayed as numbers. Any idea how to revert it back to my name?

Casual Listener

  Plan Premium   My Question or Issue My username is displayed in numbers as I de-activated my facebook account. I recently re-activated my facebook account but the username is st...

1145702749

Casual Listener

651 Views

2 replies

0 likes

  • 651 Views
  • 2 replies
  • 0 likes

Solved!! Daily Mixes, Friend Feed, Radio not working on desktop (mac)

None of these three things work, they're still visable but clicking them just brings me to an error page. I've tried clearing my cache and restarting my computer multiple times but neither works!

Newbie

None of these three things work, they're still visable but clicking them just brings me to an error page. I've tried clearing my cache and restarting my computer multiple times but neither works!&nbs...

Loxer

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!! date added on spotify showing up as "in a year"

I'm using the free version of spotify on the mac and the date added section of my playlists shows up as "in a year." I've tried reinstalling spotify but it still shows up. What can I do to fix this?

Casual Listener

I'm using the free version of spotify on the mac and the date added section of my playlists shows up as "in a year." I've tried reinstalling spotify but it still shows up.    What can I d...

KBWesch

Visitor

3160 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! playlist not in sync

PlanPremiumCountry: Netherlands DeviceIphone 7Operating System: iOS 12.1.4 My Question or IssueSo I put my playlist in 'recently added' but it isn't in sync with the same playlist on my mac

Newbie

  Plan Premium Country: Netherlands   Device Iphone 7 Operating System: iOS 12.1.4     My Question or Issue So I put my playlist in 'recently added' but it isn't in syn...

Bittencourt

Spotify Star

518 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't find a bunch of music

Hey guys, today I created a Spotify Free account with the intention to upgrade to Premium very soon, but before that, I wanted to move all of my music from Apple Music, so I started looking up each individual album. Over HALF the songs (about 30-ish)...

Visitor

    Hey guys, today I created a Spotify Free account with the intention to upgrade to Premium very soon, but before that, I wanted to move all of my music from Apple Music, so I started l...

Peter

Spotify Legend

867 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Spotify on OS X 10.6.8

I have an old MacBook 1,1 that I want to use only to stream music from Spotify.The latest OS X he can run is 10.6.8, the actual Spotify release wants OS X 10.10, the web player is not available in the latest Opera (25.0.1614.71) and Firefox (48.0.2),...

Casual Listener

I have an old MacBook 1,1 that I want to use only to stream music from Spotify. The latest OS X he can run is 10.6.8, the actual Spotify release wants OS X 10.10, the web player is not available in ...

DerJustus

Casual Listener

12334 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! Spotify and spotify web wont play music.

PlanPremiumCountry BucharestDeviceOnePlus 6TOperating SystemWindows 10/ android My Question or IssueSo a couple of days ago my spotify app on windows just stopped playing music. I tried to find a solution (reinstalling spotify, deleting some files, i...

Newbie

Plan Premium Country  Bucharest Device OnePlus 6T Operating System Windows 10/ android   My Question or Issue So a couple of days ago my spotify app on windows just stopped playin...

Mantisentil

Community Legend

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Solved!! After subscribing to premium, Spotify on my Mac(desktop) became unusable

PlanPremiumCountryCanadaDeviceMacbook pro 15 inch (late 2016) and Iphone SEOperating SystemMac Os Mojave 10.14.3 My Question or Issue Hi, I got a problem on Spotify desktop on my mac and it doesn't apply on my iphone. I just upgraded to premium for t...

Casual Listener

Plan Premium Country Canada Device Macbook pro 15 inch (late 2016) and Iphone SE Operating System Mac Os Mojave 10.14.3   My Question or Issue  Hi, I got a problem on Spotify desk...

Mantisentil

Community Legend

991 Views

3 replies

0 likes

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  • 3 replies
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Solved!!Superuser Contribution There are no songs to play in the queue

I just added songs to Spotify's queue. There were some older additions from the beginning of the week also. I restarted Spotify and now it says "There are no songs to play in the queue". Where did the songs go?! I was about to listen to them. Plan: P...

Gig Goer

I just added songs to Spotify's queue. There were some older additions from the beginning of the week also. I restarted Spotify and now it says "There are no songs to play in the queue". Where did th...

Peter

Spotify Legend

1562 Views

2 replies

0 likes

Mac
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  • 2 replies
  • 0 likes

Solved!! I can't upload a cover image for my playlists

My Question or IssueI have a MacBook Pro without a touch bar and Spotify won't let me upload images that are under 300 x 300. I have found heaps of photos above that measurement, but it still doesn't work. I've had Spotify for 3 years now, and on 3 d...

Newbie

  My Question or Issue I have a MacBook Pro without a touch bar and Spotify won't let me upload images that are under 300 x 300. I have found heaps of photos above that measurement, but it sti...

merlijnv2000

Composer

5454 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! songs won't play, all saved playlists are empty

so since about a week now, specific songs wont play in my desktop app on my mac. songs play on my ipod and ipad but on my mac, when i click on a song nothing happens. this used to happen to random songs, not all. however from yesterday, no song plays...

Regular

so since about a week now, specific songs wont play in my desktop app on my mac. songs play on my ipod and ipad but on my mac, when i click on a song nothing happens. this used to happen to random so...

rodion_n

Newbie

5496 Views

14 replies

2 likes

  • 5496 Views
  • 14 replies
  • 2 likes

Solved!! Songs only playing on Chrome (not on macbook) and playlist only showing on Chrome (not macbook)

HelloStarting from the album 'Guero' by Beck second song .. None of the songs are playable on 'My computer' when I select that as output device;On 'Web Player' it does play. So on Web player I can play the songs and I can add them to a playlist, but ...

Regular

Hello Starting from the album 'Guero' by Beck second song .. None of the songs are playable on 'My computer' when I select that as output device; On 'Web Player' it does play.  S...

Bittencourt

Spotify Star

1143 Views

3 replies

0 likes

  • 1143 Views
  • 3 replies
  • 0 likes

Solved!! Genre and mood artwork not showing

The Artwork on my computer is not showing up for genres/moods/playlists. It is not enjoyable to use this service without the graphics. Premium UK Device Mac Pro My Question or Issue

Newbie

  The Artwork on my computer is not showing up for genres/moods/playlists. It is not enjoyable to use this service without the graphics.  Premium  UK   Device Mac Pro &n...

Bittencourt

Spotify Star

1277 Views

1 replies

0 likes

  • 1277 Views
  • 1 replies
  • 0 likes

Solved!! [Desktop] Not sending data to Discord or scrobbling to Last.fm unless Browser Client is also open

PlanFreeCountry CanadaDeviceiMac Retina 4K - 21.5" - 2017Operating SystemMac 10.14.1 My Question or IssueSpotify Desktop app isn't sending any data to auxiliary app connections unless open.spotify.com is also open, but the problem with that is that i...

Regular

Plan Free Country  Canada Device iMac Retina 4K - 21.5" - 2017 Operating System Mac 10.14.1   My Question or Issue Spotify Desktop app isn't sending any data to auxiliary app...

felkadii

Casual Listener

4320 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Solved!!Superuser Contribution dowloading spotify onto a new mac

Help. We just got a new mac and wanted to download spotify and all we get is a zip file. We cant open that can anyone help us please

Casual Listener

  Help. We just got a new mac and wanted to download spotify and all we get is a zip file. We cant open that can anyone help us please  

Peter

Spotify Legend

2649 Views

4 replies

0 likes

  • 2649 Views
  • 4 replies
  • 0 likes

Solved!! Songs not Playing

When I play some songs on Spotify, it shows that it is playing in the songs menu. However, as you can see in the picture, on the bottom bar the album icon is empty, and the title and artist is not present, and no sound plays. Can anyone tell me what ...

Casual Listener

  When I play some songs on Spotify, it shows that it is playing in the songs menu. However, as you can see in the picture, on the bottom bar the album icon is empty, and the title and artist i...

Bittencourt

Spotify Star

36576 Views

11 replies

0 likes

Mac Desktop App
songs not playable
Songs not playing
  • 36576 Views
  • 11 replies
  • 0 likes