The music changes without me pressing a button

[Diane0]

Plan

Premium

Country

France

Device

Macbook Air 2015

Operating System

IOS 10.15.3

My Question or Issue

Hello,
I have a problem with the spotify app on mac. I reinstall the application several times and try on another computer, but I still have the same problem. The application puts the sound at 0 all alone then change of music without me pressing any button (btw the music changes when it's not over). It is therefore impossible for me to listen to my music.
Thank you in advance for your help.

[Ivan · Accepted solution]

Hey there @Diane0, 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE. 

If that doesn’t do the trick, just let us know and we’ll provide you with further help. 
 

Hope this helps. Keep us posted. 

[Diane0]

Thank you so much for your help. The problem is solved !

[Ivan]

Hey there @Diane0, 

Thanks for keeping us in the loop.
 

We’re happy to hear this is fixed for you.

Now you can enjoy your music with Spotify. 

Thank you and take care!