Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

GabeDude

Casual Listener

44619 Views

65 replies

12 likes

  • 44619 Views
  • 65 replies
  • 12 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

Fdowns

Visitor

34853 Views

5 replies

0 likes

  • 34853 Views
  • 5 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

186705 Views

12 replies

25 likes

  • 186705 Views
  • 12 replies
  • 25 likes

Solved!!Superuser Contribution Cover for a release

Hi, I'm Riccardo, I'm a graphic designer and I'm working with artists who will shortly publish a song on Spotify with my cover. This cover has a real cow heart in the snow. I would like to know if this representation reflects the image guidelines of ...

Casual Listener

Hi, I'm Riccardo, I'm a graphic designer and I'm working with artists who will shortly publish a song on Spotify with my cover. This cover has a real cow heart in the snow. I would like to know if th...

Mario

Spotify Legend

2627 Views

3 replies

0 likes

cover
Guide
Guidelines
image
  • 2627 Views
  • 3 replies
  • 0 likes

Solved!! Can not download Mac app

Plan: PremiumCountry: SpainDevice: MacBook High Sierra When I try to download Spotify client for Mac from the official page https://www.spotify.com/int/download/mac/ I get 404 error:

Newbie

Plan: Premium Country: Spain Device: MacBook High Sierra   When I try to download Spotify client for Mac from the official page https://www.spotify.com/int/download/mac/ I get 404 ...

Emilia_8

Community Legend

1155 Views

1 replies

0 likes

  • 1155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Inconsistent label on the French Mac Desktop App

Hi team, i am a French user of your services.On the Mac Desktop App (1.1.21.1654.g282a2807), once on my profile page, the French labels used for the "Following" and "Followers" sections are misleading and not aligned to the ones (that are correct to ...

Visitor

Hi team, i am a French user of your services. On the Mac Desktop App (1.1.21.1654.g282a2807), once on my profile page, the French labels used for the "Following" and "Followers" sections are mislead...

Peter

Spotify Legend

982 Views

3 replies

0 likes

  • 982 Views
  • 3 replies
  • 0 likes

Solved!! Highlight playing track in playlist not working properly.

Plan: PremiumCountry: UKDevice: MacOS I've only just noticed the the jump-to-now-playing where you click the song title and it looks like it's supposed to jump to and highlight that track in the playlist, except that it jumps to the wrong track most ...

Regular

Plan: Premium Country: UK Device: MacOS   I've only just noticed the the jump-to-now-playing where you click the song title and it looks like it's supposed to jump to and highlight that...

gyabire

Casual Listener

4857 Views

2 replies

2 likes

  • 4857 Views
  • 2 replies
  • 2 likes

It's NOT possible to change the location where your music is stored. [Mac OS X]

PlanPremiumCountryNorwayDeviceMacbook Air Early 2014Operating SystemmacOS MOJAVE 10.14.6 My Question or IssueI have changed the Setting for "Offline Storage Location" in the Spotify settings to my external sd Card.When I stream songs or download anyt...

Regular

Plan Premium Country Norway Device Macbook Air Early 2014 Operating System macOS MOJAVE 10.14.6   My Question or Issue I have changed the Setting for "Offline Storage Location" in...

Jacob

Community Legend

3662 Views

11 replies

0 likes

  • 3662 Views
  • 11 replies
  • 0 likes

Solved!! [Desktop] Can't change my profile picture

PlanPremiumCountry USA DeviceMacbook Pro 2019Operating System(iOS 10.14.3 My Question or IssueI recently removed my current profile in order to change it. Now when I add a new photo after clicking the change button, it's not there. It shows up but on...

Visitor

Plan Premium Country USA   Device Macbook Pro 2019 Operating System (iOS 10.14.3   My Question or Issue I recently removed my current profile in order to change it. Now when I add...

onzy123

Newbie

2109 Views

4 replies

7 likes

  • 2109 Views
  • 4 replies
  • 7 likes

Solved!! Ads playing on podcast even on premium

Premium planCountry: New Zealand DeviceMacbook Pro late 2016Operating SystemMac OS Mojave My Question or IssueI've been listening to the Magnus Archives podcast and I'm getting this problem where it'll play ads before the episode even though I have p...

Newbie

Premium plan Country: New Zealand   Device Macbook Pro late 2016 Operating System Mac OS Mojave   My Question or Issue I've been listening to the Magnus Archives podcast and I'm ge...

clockwatching13

Casual Listener

3429 Views

1 replies

0 likes

  • 3429 Views
  • 1 replies
  • 0 likes

Solved!! Media Keys not working (F7,F8,F9)

Plan: Premium StudentCountry: USA Device: Macbook ProOperating System: High SierraMy Question or Issue: I used to be able to use the media keys (F7 for previous, F8 for play/pause, and F9 for next) to control spotify on my macbook pro. These no longe...

Casual Listener

Plan: Premium Student Country: USA   Device: Macbook Pro Operating System: High Sierra My Question or Issue:   I used to be able to use the media keys (F7 for previous, F8 for play/p...

piercoucou

Visitor

14532 Views

4 replies

1 likes

  • 14532 Views
  • 4 replies
  • 1 likes

Desktop Spotify crashes every time on macOS 10.14.6

Plan PremiumBulgaria DeviceMacBook Pro (15-inch, 2018)Operating SystemMojave 10.14.6 My Question or IssueEverytime I try to start Spotify it just crashes (does not start). Tried adding in privacy settings accessibility, no luck.Tried uninstalling the...

Regular

Plan Premium Bulgaria   Device MacBook Pro (15-inch, 2018) Operating System Mojave 10.14.6   My Question or Issue Everytime I try to start Spotify it just crashes (does not st...

jdavchev

Regular

5206 Views

9 replies

3 likes

  • 5206 Views
  • 9 replies
  • 3 likes

Solved!! Can't post my playlist in playlist exchange forum

Hi there, I have this technical issue, I tried to make a post in the Playlist Exchange community but the system keeps on rejecting my post, saying that I must enter a valid Spotify URI, and that's what I'm doing but I can't fix the problem.Already tr...

Regular

Hi there, I have this technical issue, I tried to make a post in the Playlist Exchange community but the system keeps on rejecting my post, saying that I must enter a valid Spotify URI, and that's wh...

Emilia_8

Community Legend

2221 Views

5 replies

0 likes

  • 2221 Views
  • 5 replies
  • 0 likes

Solved!! Local Files on Mac Catalina

GerätMacBook ProBetriebssystemCatalina Hi!I can't play local mp3 Files on my Desktop APP. I added my local Folder, but Music is shown like this (1 second): The Files are free,- no protection.....Any ideas?Kind regards from GermanyBernd

Casual Listener

Gerät MacBook Pro Betriebssystem Catalina   Hi! I can't play local mp3 Files on my Desktop APP. I added my local Folder, but Music is shown like this (1 second):     &nb...

pastinake

Casual Listener

2032 Views

2 replies

0 likes

  • 2032 Views
  • 2 replies
  • 0 likes

Solved!! Can't find cache folder

Plan: Premium (Canada) Device: iMac (OS Mojave) My spotify app is extremely slow. I have looked through previous posts dealing with the same issue, and have found a guide for fixing this problem (linked below). However, the spotify cache folder that ...

Casual Listener

Plan: Premium (Canada)   Device: iMac (OS Mojave)   My spotify app is extremely slow. I have looked through previous posts dealing with the same issue, and have found a guide for f...

Emilia_8

Community Legend

5967 Views

3 replies

0 likes

Cache
Mac
  • 5967 Views
  • 3 replies
  • 0 likes

Solved!! i can't change the song arrangement in my playlist

PlanPremiumCountryTurkeyDeviceMacbook Air My Question or IssueNormally you can change the arrangement of songs in a playlist by dragging one but it doesn't work in just one of my playlists, in other playlists I don't have a problem with it and can ch...

Music Fan

Plan Premium Country Turkey Device Macbook Air   My Question or Issue Normally you can change the arrangement of songs in a playlist by dragging one but it doesn't work in just one of my...

selencetinkaya_

Music Fan

1874 Views

2 replies

0 likes

  • 1874 Views
  • 2 replies
  • 0 likes

Solved!! Mojave text issues on non-Retina

Hi all, Have just upgraded to Mojave, and I use an external monitor alongside my Retina MacBook Pro (early 2015). However, the fonts look terrible on Spotify when using my non-Retina display. There's been plenty of chat online about Apple disabling s...

Casual Listener

Hi all,   Have just upgraded to Mojave, and I use an external monitor alongside my Retina MacBook Pro (early 2015). However, the fonts look terrible on Spotify when using my non-Retina display...

oscarolar

Newbie

6834 Views

10 replies

5 likes

macOS Mojave
  • 6834 Views
  • 10 replies
  • 5 likes

Solved!! Spotify completely not working

PlanPremiumCountryUKDeviceMacbook Air Early 2015Operating SystemMacOS Mojave My Question or IssueSpotify just doesn't work at all. After opening the app, none of my friends appear. I click on my playlist and none of my songs are present. I try to pla...

Casual Listener

Plan Premium Country UK Device Macbook Air Early 2015 Operating System MacOS Mojave   My Question or Issue Spotify just doesn't work at all. After opening the app, none of my friends a...

sallsdagrate

Casual Listener

1678 Views

2 replies

1 likes

  • 1678 Views
  • 2 replies
  • 1 likes

Solved!! Unable to link spotify and facebook

Plan - PremiumCountry - UK Device - Macbook Pro 13 inch, 2017Operating System - MacOS Mojave 10.14.16 My Question or Issue I've tried multiple ways to connect my Spotify and Facebook over the last few weeks but have been unsuccessful. When I click on...

Casual Listener

Plan - Premium Country - UK   Device - Macbook Pro 13 inch, 2017 Operating System - MacOS Mojave 10.14.16   My Question or Issue   I've tried multiple ways to connect my S...

OneByBoo

Roadie

1807 Views

3 replies

0 likes

  • 1807 Views
  • 3 replies
  • 0 likes

Solved!! Queue won't queue

Trying to set up a queue from my playlists (which I do regularly), but nothing is loading int he queue. I am in Mohave 10.14.6 and Spotirfy just ran an update yesterday. Now this. Please fix before my morning session at 8:45 am EST.

Visitor

Trying to set up a queue from my playlists (which I do regularly), but nothing is loading int he queue. I am in Mohave 10.14.6 and Spotirfy just ran an update yesterday. Now this. Please fix before m...

OneByBoo

Roadie

2101 Views

1 replies

0 likes

  • 2101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mixes are regular playlists

I may be posting this on the Mac forum but this is happening on all of my devices including my MacBook Pro Retina. My other devices that I have Spotify Premium are my iPad Pro 2018, my iPhone 8 Plus and my iPhone 6S Plus. So today I was browsing my S...

Casual Listener

I may be posting this on the Mac forum but this is happening on all of my devices including my MacBook Pro Retina. My other devices that I have Spotify Premium are my iPad Pro 2018, my iPhone 8 Plus ...

Robbie1874

Casual Listener

8427 Views

10 replies

2 likes

  • 8427 Views
  • 10 replies
  • 2 likes

Solved!! Song title with a time in it adds a base date of 1899-12-31 in front of it.

My Issue:When a song title has a time in it, a base date of 1899-12-31 is added with the time displayed in 24-hour format. Please see the attached screenshot of Elliot Smith's song "2:45 AM" as an example. The title displays properly in the album tra...

Casual Listener

My Issue: When a song title has a time in it, a base date of 1899-12-31 is added with the time displayed in 24-hour format. Please see the attached screenshot of Elliot Smith's song "2:45 AM" as an ...

AndrewRobs01

Composer

2893 Views

4 replies

0 likes

  • 2893 Views
  • 4 replies
  • 0 likes