Why won't sound come through my Mac speakers when I play music from app?

[New user]

I have the desktop app added to my new Macbook Air. It was working fine and randomly the sound stopped coming through the speakers, but the track is playing. It plays through the speakers fine if I get on the web browser, but the app remains silent.

[Eni]

Hey there, 

Thanks for reaching out about this and welcome to the Community. 

Could you let us know if this started happening after a specific event such as an update either of Spotify or the OS of your PC?

On another note, it's well worth running a clean reinstall of the app on your PC to get rid of any cached files that might be causing trouble. 

We'll be on the lookout for your reply.