Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29765 Views

56 replies

9 likes

  • 29765 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17496 Views

3 replies

0 likes

  • 17496 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153837 Views

12 replies

25 likes

  • 153837 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137869 Views

47 replies

20 likes

  • 137869 Views
  • 47 replies
  • 20 likes

Superuser Contribution How do I STOP being Alpha/Beta tester of the Spotify desktop app on a Mac it's a nightmare?!

Hi, I have been using Spotify almost daily since 2013. I have multiple Spotify accounts--some free and some paid. I program a ton of playlists. For the past 2 months it's been a total nightmare to add/delete songs, move songs around, and search for s...

Regular

Hi, I have been using Spotify almost daily since 2013. I have multiple Spotify accounts--some free and some paid. I program a ton of playlists. For the past 2 months it's been a total nightmare to ad...

OscarDC

Moderator

3376 Views

3 replies

3 likes

Alpha test
Beta test
macOS desktop
  • 3376 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Spotify closes as soon as I start it

Spotify desktop started not working for several months now. Everytime I try and open it, it will close as soon as possible, I'm not even seeing the popup appear. I've deleted everything related to spotify in the library/caches folder.Restart and Shut...

Regular

Spotify desktop started not working for several months now.   Everytime I try and open it, it will close as soon as possible, I'm not even seeing the popup appear.   I've deleted everyt...

CarlosE

Spotify Legend

1761 Views

12 replies

0 likes

  • 1761 Views
  • 12 replies
  • 0 likes

Superuser Contribution spotify won't play certain songs

Hi guys I've had spotify for years and recently its developed a weird problem that has been getting worse. Sometimes it just won't play certain songs. I have a stable internet connection and the songs aren't greyed out. If I click play though, nothin...

Music Fan

Hi guys   I've had spotify for years and recently its developed a weird problem that has been getting worse. Sometimes it just won't play certain songs. I have a stable internet connection and...

Eni

Moderator

6746 Views

30 replies

1 likes

  • 6746 Views
  • 30 replies
  • 1 likes

Solved!!Superuser Contribution Automatically pause music when receiving incoming call

Hi,I run the desktop app and I'm wondering if there's a way for Spotify to automatically pause music when I receive an incoming call? I run all my Teams, Zoom and cellular calls through my Mac and this would be great to enable if it's possible. When ...

Newbie

Hi, I run the desktop app and I'm wondering if there's a way for Spotify to automatically pause music when I receive an incoming call?   I run all my Teams, Zoom and cellular calls through my...

Ver

Spotify Legend

14974 Views

3 replies

9 likes

  • 14974 Views
  • 3 replies
  • 9 likes

Superuser Contribution Media Keys will randomly stop working with Spotify on Big Sur

PlanPremiumCountryUKDeviceiMac Late 2014Operating SystemMacOS 11.1 Big Sur Noticed that since running Big Sur that the media keys on the keyboard (F7, F8, F9 - Back, Play/Pause, Next) seem to sometimes stop controlling Spotify, never had this exact i...

Casual Listener

Plan Premium Country UK Device iMac Late 2014 Operating System MacOS 11.1 Big Sur   Noticed that since running Big Sur that the media keys on the keyboard (F7, F8, F9 - Back, Play/Pause...

WadEmber

Casual Listener

7183 Views

8 replies

5 likes

  • 7183 Views
  • 8 replies
  • 5 likes

Superuser Contribution Deleting Local Files

Hi, I am a premium user with 13,000+ local files. These are stored on a drive connected to my Mac (Catalina macOS 10.15.7). I presume from several posts that there is a limit of 10,000 files, and that that is the reason that new files I add do not pl...

Casual Listener

Hi,   I am a premium user with 13,000+ local files.  These are stored on a drive connected to my Mac (Catalina macOS 10.15.7).   I presume from several posts that there is a limit ...

Ver

Spotify Legend

4348 Views

3 replies

0 likes

local files
sync local files
  • 4348 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify won't install - Catalina 10.15.7

MacBook Pro 2017Catalina 10.15.7 USA I was having an issue opening up Spotify, it was just a black screen and nothing was happening, so I used instructions found on the Spotify website to clean the app and all files pertaining to the app off my lapto...

Visitor

MacBook Pro 2017 Catalina 10.15.7  USA   I was having an issue opening up Spotify, it was just a black screen and nothing was happening, so I used instructions found on the Spotify...

Jeremy

Spotify Legend

5098 Views

1 replies

0 likes

  • 5098 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't solve "Error code: Accesspoint: 31"

PlanPremiumCountryBrazilDeviceMacbook Pro 2017Operating SystemmacOS Big Sur My Question or IssueSpotify was working beautifully yesterday. Basically, I didn't do anything to cause any issue, not even shutting down the laptop. But I woke up today and ...

Casual Listener

Plan Premium Country Brazil Device Macbook Pro 2017 Operating System macOS Big Sur   My Question or Issue Spotify was working beautifully yesterday. Basically, I didn't do anything to ...

Elena

Moderator

6747 Views

4 replies

0 likes

  • 6747 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Music stops playing on Mac desktop app

PlanPremium CountryJapan DeviceMacbook Pro late 2019 and Mac mini M1 2020 Operating SystemCatalina and Big Sur My Question or Issue I'm using the Mac app and am running into the problem of music stopping when I press the play button. The problem I im...

Casual Listener

Plan Premium   Country Japan   Device Macbook Pro late 2019 and Mac mini M1 2020   Operating System Catalina and Big Sur   My Question or Issue   I'm using the ...

Jeremy

Spotify Legend

9310 Views

3 replies

0 likes

  • 9310 Views
  • 3 replies
  • 0 likes

Solved!! Clicking on album cover image of the song currently playing takes me to a wrong song on a playlist

When playing music from a playlist clickin on album image in left corner does not take me to the right song on a playlist. Instead it takes me to a wrong song. This happens when the sorting column is activated, but does not happen when the sorting co...

Newbie

When playing music from a playlist clickin on album image in left corner does not take me to the right song on a playlist. Instead it takes me to a wrong song. This happens when the sorting column is...

AdamDamon

Spotify Star

929 Views

1 replies

0 likes

  • 929 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution unable to change cover picture for playlist

PlanPremium DeviceMacbook Pro 2012 My Question or IssueYesterday and today I haven't been able to change the cover picture for any of my playlists, it says "Failed to save playlist changes. Please try again" I have tried on several playlists, there's...

Visitor

Plan Premium   Device Macbook Pro 2012     My Question or Issue Yesterday and today I haven't been able to change the cover picture for any of my playlists, it says "Failed to ...

Eni

Moderator

5179 Views

1 replies

0 likes

  • 5179 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution LIKED SONG GONE

PlanPremiumCountryUSA DeviceMacbook Pro 2012 Operating SystemMojave My Question or IssueI really keep coming back to my liked song to play a song. But now all gone after new update im installed, checkout the file given.

Newbie

Plan Premium Country USA   Device Macbook Pro 2012  Operating System Mojave   My Question or Issue I really keep coming back to my liked song to play a song. But now all gon...

Mihail

Spotify Legend

1217 Views

1 replies

1 likes

bug
New Update
  • 1217 Views
  • 1 replies
  • 1 likes

Superuser Contribution Gap suddenly appear between songs.

So, on two different devices of mine (a mac and a windows 10 computer) I had an incident where suddenly two songs were separated with a gap where they previously weren't. This gap persisted when I shut of Spotify and restarted it. Other songs that di...

Roadie

So, on two different devices of mine (a mac and a windows 10 computer) I had an incident where suddenly two songs were separated with a gap where they previously weren't. This gap persisted when I sh...

Jeremy

Spotify Legend

5066 Views

14 replies

0 likes

  • 5066 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Can't reinstall spotify app on Catalina

PlanPremiumCountry : Israel DeviceMacbook Pro 13-inch Catalina 10.15.6 I deleted the Spotify app from my computer about two months ago because it wasn't working well and kept crashing. I haven't been able to reinstall it ever since then. I've tried m...

Regular

Plan Premium Country : Israel   Device Macbook Pro 13-inch Catalina 10.15.6   I deleted the Spotify app from my computer about two months ago because it wasn't working well and kep...

Ver

Spotify Legend

1063 Views

5 replies

0 likes

  • 1063 Views
  • 5 replies
  • 0 likes

Solved!! Can't share Playlist

PlanPremiumCountryBelgiumDevice(Macbook Pro late 2016)Operating System(MacOSCatalina) My Question or IssueI can't share my playlist or song on facebook, instagram, twitter.I also can not copy the url-link

Casual Listener

Plan Premium Country Belgium Device (Macbook Pro late 2016) Operating System (MacOSCatalina)   My Question or Issue I can't share my playlist or song on facebook, instagram, twitter. ...

DJDANNYB

Casual Listener

852 Views

4 replies

0 likes

  • 852 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify app changed to (old)

Plan PremiumCountry UK Device(iMac 27"late 2014)Operating System(MacOs 11.0.1) My Question or Issuehi, I'm just after updating my Spotify app, and my app has changed name to Spotify (old) why is this? thanks in advance

Newbie

Plan Premium Country UK   Device (iMac 27"late 2014) Operating System (MacOs 11.0.1)   My Question or Issue hi,  I'm just after updating my Spotify app,  and my app ...

Lili-One

Casual Listener

11242 Views

5 replies

0 likes

  • 11242 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Scroll position not saved anywhere when going back

PlanPremiumCountryUSADeviceMacbook Pro 2018Operating SystemmacOS 11 My Question or IssueWith the new Spotify experience, there are some really rough edges (but overall it's a great change!). One of these is scrolling - I often scroll through my list ...

Regular

Plan Premium Country USA Device Macbook Pro 2018 Operating System macOS 11   My Question or Issue With the new Spotify experience, there are some really rough edges (but overall it's a...

Dian

Spotify Legend

2930 Views

6 replies

6 likes

macOS
Scroll
  • 2930 Views
  • 6 replies
  • 6 likes

Solved!!Superuser Contribution Music randomly pausing on all my device, Mac, Iphone

Music keeps pausing every few second. Can't even finish a song. The problem is happening on all my device, Mac, iPhone 8s, Apple watch SE PlanPremium Device(iPhone 8s, Macbook Pro, Apple Watch SE)Operating System(iOS 14.1)

Casual Listener

Music keeps pausing every few second. Can't even finish a song. The problem is happening on all my device, Mac, iPhone 8s, Apple watch SE   Plan Premium     Device (iPhone 8s, M...

Peter

Spotify Legend

3029 Views

5 replies

2 likes

  • 3029 Views
  • 5 replies
  • 2 likes

Superuser Contribution playlist sorting does not remember - when you click away spotify forgets sorting

Plan - PremiumFree/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Mac OS Catalina10.15.6 My Question or Issue Spotify does not remember custom sorting on playlists. W...

Casual Listener

Plan - Premium Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Mac OS Catalina10.1...

breemckinney

Newbie

1623 Views

9 replies

6 likes

  • 1623 Views
  • 9 replies
  • 6 likes