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Desktop (Mac)

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution Lyrics not showing on Mac

PlanPremiumCountryTurkeyDeviceMacbook Pro 2021Operating SystemmacOS Big Sur 11.1 My Question or Issue Until recently I was using the lyrics feature without any problem both on my mobile device and desktop app. However, for the last 3-4 days the micro...

  • Casual Listener
  • Plan Premium Country Turkey Device Macbook Pro 2021 Operating System macOS Big Sur 11.1   My Question or Issue   Until recently I was using the lyrics feature without any problem...
  • William241
  • Roadie
  • 16839 Views
  • 8 replies
  • 2 likes
  • 16839 Views
  • 8 replies
  • 2 likes

Superuser Contribution Spotify Randomly Pausing and Skipping

Plan: PremiumCountry: United KingdomDevice: Macbook ProOperating System: macOS Monterey Version 12.4 The app version of Spotify on my Macbook Pro has suddenly started randomly pausing and skipping songs. I've tried a clean deletion/reinstall but the ...

  • Newbie
  • Plan: Premium Country: United Kingdom Device: Macbook Pro Operating System: macOS Monterey Version 12.4   The app version of Spotify on my Macbook Pro has suddenly started randomly pau...
  • William241
  • Roadie
  • 1151 Views
  • 2 replies
  • 0 likes
  • 1151 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't download music to listen offline on Spotify in Mac desktop app

Hi, so in reply to your question, i just wanna say that it is not so muchabout not being able to download app to mac, but to download music to mac.So I subscribed Premium in order to download my playlists and musicaccording to the advertisement. So h...

  • Casual Listener
  • Hi, so in reply to your question, i just wanna say that it is not so much about not being able to download app to mac, but to download music to mac. So I subscribed Premium in order to download my ...
  • William241
  • Roadie
  • 429 Views
  • 2 replies
  • 0 likes
  • usic
  • 429 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't remove device?

I'm on premium plan. I had an echo dot that wouldn't connect no matter what, but I've since fixed the problem by removing and readding the echo to my alexa account. Anyway, it's still shows up in Spotify - greyed out, without th three dots that give ...

  • Casual Listener
  • I'm on premium plan. I had an echo dot that wouldn't connect no matter what, but I've since fixed the problem by removing and readding the echo to my alexa account. Anyway, it's still shows up in Spo...
  • Lyubka
  • Moderator
  • 5827 Views
  • 11 replies
  • 3 likes
  • 5827 Views
  • 11 replies
  • 3 likes

Superuser Contribution Add to queue function breaks the search bar shortcut

PlanPremiumCountryHungaryDeviceMac Mini (2018)Operating SystemMacOS 12.6 (Monterey)Current Agent VersionSpotify for macOS (Intel)1.1.95.893.g6cf4d40cMy Question or IssueIf i start spotify, the search bar shortcut (Command+F) working on all playlist. ...

  • Newbie
  • Plan Premium Country Hungary Device Mac Mini (2018) Operating System MacOS 12.6 (Monterey) Current Agent Version Spotify for macOS (Intel) 1.1.95.893.g6cf4d40c My Question or Issue If...
  • Lyubka
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution This content is not available: Mac

Hello. I have several playlists that I listen to. Recently one of the playlists.... the songs are greyed out and I get "This content is not available". I reinstalled Spotify on my Mac... no changeI logged in and logged back on... no changeI tried usi...

  • Casual Listener
  • Hello. I have several playlists that I listen to. Recently one of the playlists.... the songs are greyed out and I get "This content is not available".  I reinstalled Spotify on my Mac... no c...
  • Jimmywick1
  • Regular
  • 550 Views
  • 5 replies
  • 0 likes
  • 550 Views
  • 5 replies
  • 0 likes

Superuser Contribution Collaborative Feature Not Working

PlanPremiumCountryUKDeviceMacbook Pro 2020Operating SystemmacOS Big Sur 11.2.3 I recently created a playlist and made it collaborative on the desktop app. I then sent the playlist link to my friend who I intend to build the playlist with, they liked/...

  • Newbie
  • Plan Premium Country UK Device Macbook Pro 2020 Operating System macOS Big Sur 11.2.3   I recently created a playlist and made it collaborative on the desktop app. I then sent the playl...
  • Jimmywick1
  • Regular
  • 752 Views
  • 4 replies
  • 0 likes
  • 752 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't rearrange tracks in a playlist, Spotify crashes

PremiumUnited States Macbook ProMacOS Big Sur My Question or Issue:I recently noticed that when I try to rearrange songs in my playlists on the desktop that the app crashes. I will try to drag a song, but the second I try to drag it away from it's or...

  • Newbie
  • Premium United States   Macbook Pro MacOS Big Sur   My Question or Issue: I recently noticed that when I try to rearrange songs in my playlists on the desktop that the app crashes. I...
  • Jimmywick1
  • Regular
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Queue gets deleted when adding songs while advertisement is playing

When I add a song to the queue while advertising is playing the queue gets deleted, and only the song I just added is left. It's like I just replace the queue with the new song.This has happened several times now. But since I've already wasted hours ...

  • Regular
  • When I add a song to the queue while advertising is playing the queue gets deleted, and only the song I just added is left. It's like I just replace the queue with the new song. This has happened se...
  • Jimmywick1
  • Regular
  • 3112 Views
  • 8 replies
  • 9 likes
  • 3112 Views
  • 8 replies
  • 9 likes

Superuser Contribution New Local Files not showing up on Mac

Plan: PremiumCountry: USADevice: MacBook ProOperating System: macOS Monterey Version 12.5 My Question or Issue: I have some local files that are visible in Spotify but I am not able to update the list. New songs do not show up. I have tried creating ...

  • Casual Listener
  • Plan: Premium Country: USA Device: MacBook Pro Operating System: macOS Monterey Version 12.5   My Question or Issue:   I have some local files that are visible in Spot...
  • Jimmywick1
  • Regular
  • 541 Views
  • 2 replies
  • 0 likes
  • local files
    Local files not downloading
  • 541 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast episodes out of order

PlanPremiumCountryUSADeviceiMac and macbook pro 13"Operating SystemMacOS Big Sur*Yes, I did the clean reinstall.My Question or IssueSince the update when clicking into a podcast show the episode list usually starts in a completely random place. Neith...

  • Casual Listener
  • Plan Premium Country USA Device iMac and macbook pro 13" Operating System MacOS Big Sur *Yes, I did the clean reinstall. My Question or Issue Since the update when clicking into a podca...
  • Eni
  • Moderator
  • 1591 Views
  • 13 replies
  • 3 likes
  • 1591 Views
  • 13 replies
  • 3 likes

Superuser Contribution Family login Problem

Family PlanPremiumUnited States of America My Question or Issue:I am on my family's premium plan. When I go to login on my computer it will only log into the hosts account. And when I try to log into my individual account it just says that it isn't i...

  • Visitor
  • Family Plan Premium United States of America       My Question or Issue: I am on my family's premium plan. When I go to login on my computer it will only log into the hosts acco...
  • AlejaR
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution something went wrong - CAN'T RELOAD DESKTOP APP

PlanPremiumPortugal DeviceMacBook Air Operating SystemmacOS 11.0 My Question or IssueMy mac desktop app doesn't "reload page" when I click on it. I have already tried to delete and reinstall the app on my desktop, but the same thing happens.

  • Casual Listener
  • Plan Premium Portugal   Device MacBook Air  Operating SystemmacOS 11.0   My Question or Issue My mac desktop app doesn't "reload page" when I click on it. I have already tried...
  • bchamberlain376
  • Casual Listener
  • 2420 Views
  • 4 replies
  • 0 likes
  • 2420 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Loud sound between songs on Macbook using bluetooth

Family PlanPremiumUSA I’m having a problem using Bluetooth from a Macbook Pro (macOS 11.7) to a Sony receiver, there is a loud scratchy sound between songs or when I start a song. The problem does not occur with the same receiver when I use my androi...

  • Casual Listener
  • Family Plan Premium USA   I’m having a problem using Bluetooth from a Macbook Pro (macOS 11.7) to a Sony receiver, there is a loud scratchy sound between songs or when I start a song.  ...
  • jclark301
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution OSX 12.5.1 can't install Spotify

Plan: PremiumChile Mac Studio 2022, M1 MaxOSX 12.5..1 Hi! I upgraded to 12.5.1, and Spotify was uninstalled in the process. When I try to reinstall it, the installer won't get passed the "Installing Spotify" stage

  • Newbie
  • Plan: Premium Chile   Mac Studio 2022, M1 Max OSX 12.5..1     Hi! I upgraded to 12.5.1, and Spotify was uninstalled in the process. When I try to reinstall it, the installe...
  • William241
  • Roadie
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can't my friends see my listening activity?

Plan: Premium StudentCountry: USADevice: Mac/iPhone None of my friends can see my listening activity, even though the toggle to share my listening activity is ON. I have tried restarting both the desktop app as well as the mobile app, and logging out...

  • Newbie
  • Plan: Premium Student Country: USA Device: Mac/iPhone   None of my friends can see my listening activity, even though the toggle to share my listening activity is ON. I have tried restarting...
  • Alex
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Music Friday album browse

Paid plan - desktop app on Mac in USLatest update I loved the ability to browse ALL the new albums/singles released on a Friday. The iPhone app still seems to have this within the New Music Friday section but it looks like you've removed this from th...

  • Visitor
  • Paid plan - desktop app on Mac in US Latest update   I loved the ability to browse ALL the new albums/singles released on a Friday. The iPhone app still seems to have this within the New Musi...
  • Eni
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Mac won't download add local files to Spotify from source file

I have mp3 files downloaded to my Mac that I would like on my Spotify. I have added local files in the past but now when I try to add them it won't sync. I have the source file turned on and it is the correct file that I want. Other songs in the file...

  • Visitor
  • I have mp3 files downloaded to my Mac that I would like on my Spotify. I have added local files in the past but now when I try to add them it won't sync. I have the source file turned on and it is th...
  • Vasil
  • Moderator
  • 947 Views
  • 5 replies
  • 1 likes
  • 947 Views
  • 5 replies
  • 1 likes

Superuser Contribution My local files won’t play

I uploaded a few audio files as part of my local files and every time I go play one I get a message saying “Spotify can’t play this right now. If you have the file on your computer you can import it” my files are all on my iCloud Drive so I don’t kno...

  • Newbie
  • I uploaded a few audio files as part of my local files and every time I go play one I get a message saying “Spotify can’t play this right now. If you have the file on your computer you can import it”...
  • Jimmywick1
  • Regular
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes