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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

pit8302

Newbie

29918 Views

57 replies

9 likes

  • 29918 Views
  • 57 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17628 Views

3 replies

0 likes

  • 17628 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

154108 Views

12 replies

25 likes

  • 154108 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

138168 Views

47 replies

20 likes

  • 138168 Views
  • 47 replies
  • 20 likes

Solved!! YamahaRX-V479 A/V Amp not showing as Connect device

PlanPremiumCountryUK DeviceMacbook Pro late 2012)Operating System10:13:6 High Sierra My Question or IssueTwo days ago the option to select my Yamaha RX-V479 amp disappeared from the Spotify app on my Macbook Pro and all the other Mac, iPhones and my ...

Casual Listener

Plan Premium Country UK   Device Macbook Pro late 2012) Operating System 10:13:6 High Sierra   My Question or Issue Two days ago the option to select my Yamaha RX-V479 amp disapp...

Wulbert

Casual Listener

1291 Views

1 replies

0 likes

  • 1291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution MAC DESKTOP UPDATE

On my mac, it's not allowing me to reorder my songs properly (I try to drag one song to the top but it just stops scrolling), dragging a song to the bottom is fine

Casual Listener

On my mac, it's not allowing me to reorder my songs properly (I try to drag one song to the top but it just stops scrolling), dragging a song to the bottom is fine

Elena

Moderator

667 Views

2 replies

0 likes

  • 667 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Obscure/unpopular tracks do not play

Recently I start hitting issues with playing obscure/unpopular artists/tracks. Here is an example:spotify:artist:3AUmmVu7wsx1EvUr1vlsk9 I hit Play and on most of tracks progress stays at 0:00 and nothing plays. For the artist above second track from ...

Music Fan

Recently I start hitting issues with playing obscure/unpopular artists/tracks.   Here is an example: spotify:artist:3AUmmVu7wsx1EvUr1vlsk9   I hit Play and on most of tracks progress s...

yuryzholobov

Music Fan

652 Views

2 replies

0 likes

  • 652 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Quelle est la playlist en cours

IMac 2011Spotify version : 1.1.31.703.g256add22 La lecture d'une playlist est en cours mais je ne sais pas laquelle Dommage, elle me plaît bien et semble très nettement inspirée de mes artistes et types de musique préférés.Je parcours toute mes playl...

Casual Listener

IMac 2011 Spotify version : 1.1.31.703.g256add22   La lecture d'une playlist est en cours mais je ne sais pas laquelle 😞 Dommage, elle me plaît bien et semble très nettement inspirée de mes...

Lyubka

Moderator

3069 Views

5 replies

0 likes

  • 3069 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify suddenly lags computer, won't load, and is barely functional. [Mac]

PlanPremiumCountryCaliforniaDeviceMac DesktopOperating SystemMacOS Sierra Spotify suddenly lags computer, won’t load, and is barely functional.One day I opened spotify and suddenly it just lagged my whole computer, I could still move my mouse but non...

Visitor

Plan Premium Country California Device Mac Desktop Operating System MacOS Sierra   Spotify suddenly lags computer, won’t load, and is barely functional. One day I opened spotify and su...

Ver

Spotify Legend

1078 Views

1 replies

0 likes

  • 1078 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mac] Spotify does not show content, does not play any tracks as if it was offline

With two different Macs I have the same issue with the latest versions of Spotify.Spotify lets me log in, shows me the home page but no content is loaded, my playlist are empty and if I try to play a song doesn't load anything.All is working if I ins...

Casual Listener

With two different Macs I have the same issue with the latest versions of Spotify. Spotify lets me log in, shows  me the home page but no content is loaded, my playlist are empty and if I try t...

Elena

Moderator

3648 Views

3 replies

0 likes

connection
Mac
  • 3648 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Covers of songs are not showing up

hi i have a problem with thumbnails, covers of songs. when i play song there is no pic next to name of artist and song name. idk how i turn this option off but idk how to turn it on again. please help me

Casual Listener

hi i have a problem with thumbnails, covers of songs. when i play song there is no pic next to name of artist and song name. idk how i turn this option off but idk how to turn it on again. please hel...

Ivan

Spotify Legend

826 Views

2 replies

0 likes

  • 826 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How can I configure my headphones to seek forward instead of playing next song?

PlanPremiumDeviceiPhone X + MacOSSamsung level over & Cardo Packtalk My Question or IssueI used to be able to seek forward or back 15 seconds when playing a podcast, but now I can only play next or start from beginning. When playing music it would pl...

Casual Listener

Plan Premium Device iPhone X + MacOS Samsung level over & Cardo Packtalk   My Question or Issue I used to be able to seek forward or back 15 seconds when playing a podcast, but now I ...

vojdan

Casual Listener

5537 Views

4 replies

0 likes

headphones
Jump
Next
podcast
seek
skip
  • 5537 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Audio in app is defaulting to Internal Speakers

I've recently got a new iMac and I hooked my bluetooth speakers up to it. My bluetooth speakers are my default audio device on my mac - and you can't set specific audio for a specific app annoyingly. When I first started using the Spotify app it all ...

Regular

I've recently got a new iMac and I hooked my bluetooth speakers up to it. My bluetooth speakers are my default audio device on my mac - and you can't set specific audio for a specific app annoyingly....

Jeremy

Spotify Legend

3408 Views

13 replies

0 likes

  • 3408 Views
  • 13 replies
  • 0 likes

Solved!! macOS application automatic start NOT desired

PlanFreeCountryUKDeviceMacBookProOperating SystemmacOS 10.15.7 My Question or IssueI do not want the Spotify app to start automatically, when I log in or restart my computer. The application is not on the listSystem Preferences → Users & Groups → Log...

Casual Listener

Plan Free Country UK Device MacBookPro Operating System macOS 10.15.7   My Question or Issue I do not want the Spotify app to start automatically, when I log in or restart my computer....

Mõmi

Casual Listener

857 Views

2 replies

0 likes

  • 857 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Dislike button missing from Spotify

PlanPremium CountryRomania DeviceMacBook Pro (13-inch, 2020) Operating SystemmacOS Catalina (v 10.15.7) My Question or IssueDislike button is missing in every playlist in Spotify desktop app, same if I use Spotify player directly in browser.Is this t...

Visitor

  Plan Premium   Country Romania   Device MacBook Pro (13-inch, 2020)   Operating System macOS Catalina (v 10.15.7)   My Question or Issue Dislike button is mis...

Alex

Spotify Legend

9990 Views

7 replies

8 likes

  • 9990 Views
  • 7 replies
  • 8 likes

Solved!! Sidebar expands on hover on any playlist, causing the screen to jump

PlanPremiumCountryGermany DeviceMacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)Operating SystemmacOS Catalina 10.15.3 (19D76) My Question or IssueEvery time I hover on a playlist on the left, it causes the left sidebar to jump in order to cover ...

Newbie

Plan Premium Country Germany   Device MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) Operating System macOS Catalina 10.15.3 (19D76)   My Question or Issue Every time I hov...

Loxer

Community Legend

812 Views

1 replies

0 likes

bug
  • 812 Views
  • 1 replies
  • 0 likes

Solved!! Unblock an artist

PlanPremiumCountryUK DeviceMacbook Pro late 2018Operating SystemMacOSX Mojave I blocked an artist (which, for some reason, is only possible via mobile). I'm now on my desktop and don't have my phone to hand, but I'm unable to unblock artists from des...

Regular

Plan Premium Country UK   Device Macbook Pro late 2018 Operating System MacOSX Mojave   I blocked an artist (which, for some reason, is only possible via mobile). I'm now on my de...

Billy-J

Spotify Star

3311 Views

3 replies

1 likes

  • 3311 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Organising title in a playlist with desktop app

How can I organise titles within a playlist using spotify app on a mac book pro?They remains impossible to move.thks

Regular

How can I organise titles within a playlist using spotify app on a mac book pro? They remains impossible to move. thks

Elena

Moderator

2028 Views

16 replies

0 likes

  • 2028 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Spotify and Sonos

Plan - PremiumCountry - AustraliaDevice - MacOS High Sierra - 10.13.6 I have created a playlist in Spotify, when I open Sonos and look at the playlist, all of the local files included in the playlist are greyed out. (see image) Steps taken: Reset rou...

Newbie

Plan - Premium Country - Australia Device - MacOS High Sierra - 10.13.6   I have created a playlist in Spotify, when I open Sonos and look at the playlist, all of the local files includ...

Mihail

Spotify Legend

1422 Views

1 replies

1 likes

  • 1422 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Podcasts are is missing at all

Hi, folks, I have an issue I could not listen to podcasts using the desktop app at all. I tried to reinstall the desktop app, but the issue remained.The same is for mobile and Web. Although I opened https://open.spotify.com/genre/podcasts-web in inco...

Casual Listener

Hi, folks, I have an issue I could not listen to podcasts using the desktop app at all. I tried to reinstall the desktop app, but the issue remained. The same is for mobile and Web. Although I ope...

Alex

Spotify Legend

967 Views

3 replies

0 likes

Podcasts
  • 967 Views
  • 3 replies
  • 0 likes

Solved!! Unable to install on mac

Family premium planCountry: Australia DeviceMacbook Pro 2019 Operating SystemVersion 10.15.7 My Question or Issue:Spotify works just fine on my iPhone but it stopped working on my mac for some reason. It would tell me that I was offline even though I...

Casual Listener

Family premium plan Country: Australia    Device Macbook Pro 2019   Operating System Version 10.15.7   My Question or Issue: Spotify works just fine on my iPhone but it ...

Billy-J

Spotify Star

1715 Views

3 replies

0 likes

  • 1715 Views
  • 3 replies
  • 0 likes

Solved!! Songs disappearing from playlists, mac

PlanPremiumCountrySwedenDeviceMacbook Pro late 2015Operating SystemmacOS Catalina, 10.15.6 My Question or IssueHi,Is there a way to configure or remove certain keyboard shortcuts?I would like to specifically remove the ''Backspace-shortcut'' that del...

Newbie

Plan Premium Country Sweden Device Macbook Pro late 2015 Operating System macOS Catalina, 10.15.6    My Question or Issue Hi, Is there a way to configure or remove certain k...

Billy-J

Spotify Star

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Corner album cover and full-screen minimization

I have two major complaints regarding the desktop version of Spotify. For reference, I have a Macbook and I keep Spotify open in full-screen and I four-finger swipe between my apps in full-screen:1) It used to be that you could see the album cover of...

Visitor

I have two major complaints regarding the desktop version of Spotify. For reference, I have a Macbook and I keep Spotify open in full-screen and I four-finger swipe between my apps in full-screen: 1...

Novy

Moderator

1560 Views

3 replies

3 likes

Desktop
Playlists
  • 1560 Views
  • 3 replies
  • 3 likes

Superuser Contribution MINI PLAYER FOR IOS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat happened to the mini player. It's not showing up on my desktop app and its not showing u...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue What ha...

MattSuda

Spotify Star

5330 Views

4 replies

1 likes

  • 5330 Views
  • 4 replies
  • 1 likes