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Desktop (Mac)

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Forum Posts

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

ghiesz

Casual Listener

27540 Views

54 replies

9 likes

  • 27540 Views
  • 54 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

13854 Views

3 replies

0 likes

  • 13854 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

148994 Views

12 replies

25 likes

  • 148994 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

135121 Views

47 replies

20 likes

  • 135121 Views
  • 47 replies
  • 20 likes

Solved!!Superuser Contribution No internet connection detected at lower bandwidths

PlanPremiumCountryAustralia DeviceMacbook Pro mid 2015 Operating SystemMac OS 10.13.6 My Question or IssueSince the latest Spotify update, Spotify seems to be saying "no internet connection detected" for internet speeds lower than 10 Mbps. I have an ...

Regular

Plan Premium Country Australia   Device Macbook Pro mid 2015   Operating System Mac OS 10.13.6   My Question or Issue Since the latest Spotify update, Spotify seems to be s...

roboanto

Regular

2846 Views

10 replies

0 likes

  • 2846 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect slow to connect to my receiver

PlanPremiumCountryUSA DeviceMacbook Air 2020, Onkyo TX8260 stereo receiver Operating SystemMac OS Catalina 10.15.7 My Question or Issue I have been using Spotify Connect to stream to my Onkyo receiver from my Mac for two years, originally from an old...

Music Fan

Plan Premium Country USA   Device Macbook Air 2020, Onkyo TX8260 stereo receiver   Operating System Mac OS Catalina 10.15.7   My Question or Issue   I have been using...

Ver

Spotify Legend

2358 Views

4 replies

0 likes

  • 2358 Views
  • 4 replies
  • 0 likes

Solved!! Desktop Mac App Crashing on login

PlanPremiumCountryUSDeviceMacbook Pro (16-inch, 2019)Operating SystemCatalina 10.15.7 My Question or IssueThe Spotify app started crashing on startup out of the blue. I followed the instructions to uninstall it fully following these instructions:http...

Casual Listener

Plan Premium Country US Device Macbook Pro (16-inch, 2019) Operating System Catalina 10.15.7   My Question or Issue The Spotify app started crashing on startup out of the blue.  ...

Loxer

Community Legend

2075 Views

5 replies

0 likes

  • 2075 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Buttons overlapping on Spotify for macOS (intel)

PlanPremiumCountryGeorgiaDeviceMacBook Air (Retina, 13-inch, 2020)Operating SystemmacOS Big Sur, Version 11.6Spotify Version:Spotify for macOS (Intel)1.1.**bleep**.612.gb7409abc My Question or IssueThe exit/minimise/fullscreen buttons are overlapping...

Casual Listener

Plan Premium Country Georgia Device MacBook Air (Retina, 13-inch, 2020) Operating System macOS Big Sur, Version 11.6 Spotify Version: Spotify for macOS (Intel) 1.1.**bleep**.612.gb7409abc ...

Alex

Spotify Legend

956 Views

3 replies

0 likes

  • 956 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback is louder on left side for bluetooth Sony headphones

Hello - I'm a premium user located in the USA. Device: Macbook Pro - Catalina - ver 10.15.5 (19F101)Spotify version: 1.1.37.690.g8f3b16fc I noticed this issue with my Sony bluetooth WH-1000XM3's, but isolated it to a Spotify specific issue. This does...

Newbie

Hello - I'm a premium user located in the USA.   Device: Macbook Pro  - Catalina - ver 10.15.5 (19F101) Spotify version: 1.1.37.690.g8f3b16fc   I noticed this issue with my S...

Mihail

Spotify Legend

3725 Views

2 replies

1 likes

Audio Balance
balance
bluetooth
headphones
Mac Desktop
Mac Desktop App
  • 3725 Views
  • 2 replies
  • 1 likes

Superuser Contribution What is the optimal output settings for Audio MIDI Setup on Mac OS X?

The default setting seems to be 44,100 Hz, but my Mac Book Pro allows to me change it to 48,000 Hz. Should I do that? When I plug in my external DAC, I have many more choices, going up to 192,000 Hz. Should I always use the highest rate available for...

Visitor

The default setting seems to be 44,100 Hz, but my Mac Book Pro allows to me change it to 48,000 Hz. Should I do that?   When I plug in my external DAC, I have many more choices, going up to 19...

Xenia

Moderator

2795 Views

2 replies

1 likes

192k
44.1k
48k
audio midi setup
bit rate
  • 2795 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Desktop] Desktop Mac App Playback Issue (skipping, popping, echoing, etc.)

Having playback issues on desktop. Popping, delay, skipping type of sound (see video). It happens when I'm on another virtual desktop in macOS. When I switch back to the virtual desktop I keep the Spotify app open on (#4), the issue stops. It then st...

Roadie

  Having playback issues on desktop. Popping, delay, skipping type of sound (see video). It happens when I'm on another virtual desktop in macOS. When I switch back to the virtual desktop I kee...

disc_count

Roadie

913 Views

2 replies

0 likes

Desktop
  • 913 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Preferences: Show desktop notifications when a song changes

In the Mac App Preferences>Display there is an option "Show desktop notifications when a song changes"Anyone know what this does? I hoped it would provide MacOS-style notifications, but I can't see it doing anything.Thanks!

Regular

In the Mac App Preferences>Display there is an option "Show desktop notifications when a song changes" Anyone know what this does? I hoped it would provide MacOS-style notifications, but I can't ...

reephamblues

Casual Listener

41366 Views

15 replies

15 likes

  • 41366 Views
  • 15 replies
  • 15 likes

Solved!!Superuser Contribution Spotify URI - "option"/"alt" works but "control" does not allow clicking

PlanPremiumCountryUnited StatesDeviceMacbook AirOperating SystemmacOS Big SurSpotify VersionSpotify for macOS (Intel)1.1.68.632.g2b11de83 My Question or Issue While it is possible to hold the "option" aka "alt" modifier key while hovering over the "S...

Casual Listener

Plan Premium Country United States Device Macbook Air Operating System macOS Big Sur Spotify Version Spotify for macOS (Intel) 1.1.68.632.g2b11de83   My Question or Issue   Wh...

Eni

Moderator

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

Solved!! WHEN will a timeline for Spotify and M1 support be ANNOUNCED

Thanks preemptively for your suggestion we vote. We have voted. Here are 2700 votes:https://community.spotify.com/t5/Live-Ideas/Desktop-Developer-Add-support-for-Apple-Silicon-ARM64-on-Mac/idi-p/5069922 And here are 350 more votes:https://community.s...

Casual Listener

Thanks preemptively for your suggestion we vote.   We have voted. Here are 2700 votes: https://community.spotify.com/t5/Live-Ideas/Desktop-Developer-Add-support-for-Apple-Silicon-ARM64-on-Mac...

MattSuda

Spotify Star

980 Views

2 replies

7 likes

  • 980 Views
  • 2 replies
  • 7 likes

Solved!!Superuser Contribution UPDATE TO M1 SERIOUSLY

I think I will change to Apple Music, it's unacceptable that we still don't have an Apple Silicon version, the current version running on rosetta is buggy, keep crashing and drain my battery. I'm very disappointed about the lack of seriousness of the...

Visitor

I think I will change to Apple Music, it's unacceptable that we still don't have an Apple Silicon version, the current version running on rosetta is buggy, keep crashing and drain my battery. I'm ver...

MattSuda

Spotify Star

4406 Views

4 replies

5 likes

  • 4406 Views
  • 4 replies
  • 5 likes

Solved!!Superuser Contribution Apple Silicon and Spotify

PlanPremiumCountry DeviceMacbook Air M1 2020Operating SystemmacOS Big Sur My Question or IssueHi! I'm just asking when are you going to release an Universal or a M1 optimized version of the Spotify desktop app, because Rosetta 2 is going soon to be r...

Casual Listener

  Plan Premium Country   Device Macbook Air M1 2020 Operating System macOS Big Sur   My Question or Issue Hi! I'm just asking when are you going to release an Universal or a...

MattSuda

Spotify Star

123449 Views

156 replies

39 likes

  • 123449 Views
  • 156 replies
  • 39 likes

Solved!!Superuser Contribution Adjust video speed? (1.5x, 2x, etc)

Spotify for Mac (Catalina)Premium planUSAMacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)MacOS Catalina Today, I'm checking out Joe Rogan's podcast in the Spotify program and was wondering if there was an option to adjust the speed of the video?...

Casual Listener

Spotify for Mac (Catalina) Premium plan USA MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) MacOS Catalina   Today, I'm checking out Joe Rogan's podcast in the Spotify program a...

draggedbyrogan

Regular

90279 Views

13 replies

15 likes

joe rogan
podcast
Speed
video
  • 90279 Views
  • 13 replies
  • 15 likes

Solved!!Superuser Contribution Hide Recently Played Artists

PlanPremiumCountryUSDeviceMac I didn't want my recently played artists to show anymore and i have no idea how to hide it because every way required a the hide recently played artists button that isnt showing up for some reason. Is it not an option an...

Casual Listener

Plan Premium Country US Device Mac      I didn't want my recently played artists to show anymore and i have no idea how to hide it because every way required a the hide recentl...

MattSuda

Spotify Star

1223 Views

2 replies

0 likes

  • 1223 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Stream or download ...

Plan PremiumCountry Québec, Canada Device iMac (2013)Operating System OS 10.15.7 My Question or Issue Hello ... If I downloaded playlists from Spotify, will Spotify ALWAYS use the downloaded version of a title to play it either from the playlist or f...

Music Fan

Plan Premium Country Québec, Canada   Device iMac (2013) Operating System OS 10.15.7   My Question or Issue   Hello ...  If I downloaded playlists from Spoti...

Eni

Moderator

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't login - error code Accesspoint:32

Hi, I can't seem to be able to login to my account in the Spotify app on my Mac (works everywhere else, even in the browser of the Mac etc...). I've restarted the computer, I've done a clean re-install of the Spotify app. The firewall is disabled and...

Casual Listener

Hi, I can't seem to be able to login to my account in the Spotify app on my Mac (works everywhere else, even in the browser of the Mac etc...). I've restarted the computer, I've done a clean re-insta...

Elena

Moderator

19828 Views

3 replies

0 likes

  • 19828 Views
  • 3 replies
  • 0 likes

Solved!! Bad sound quality of a single track

PlanPremiumCountrySweden DeviceMacbook Pro late 2012Operating SystemOSX 10.15.7 Catalina My Question or IssueListening to MONO NO AWARE's album 人生、山おり谷おり (jinsei, yamaori taneori) and their famous single song マンマミーヤ! (Manmamiiya!) has horrendous qual...

Casual Listener

  Plan Premium Country Sweden   Device Macbook Pro late 2012 Operating System OSX 10.15.7 Catalina   My Question or Issue Listening to MONO NO AWARE's album 人生、山おり谷おり (jins...

AdamDamon

Spotify Star

964 Views

1 replies

0 likes

MONO NO AWARE
P-VINE
  • 964 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Clicking cover brings you to the wrong album

My Question or IssueDespite an earlier thread on this topic having been marked as FIXED, clicking on the cover art still sends me to the wrong album. This has started happening only recently as a bug. In this case I'm showing, clicking the cover for ...

Music Fan

My Question or Issue Despite an earlier thread on this topic having been marked as FIXED, clicking on the cover art still sends me to the wrong album. This has started happening only recently as a b...

silversidedown

Music Fan

2556 Views

12 replies

0 likes

bug
  • 2556 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution URI no longer a share option

PlanPremiumCountryUSDeviceAll My Question or IssueI use a third party auto playlist generator that adds new songs to existing playlists in my library. In order for this third party service to add songs to existing playlists, it needs the Spotify URI....

Music Fan

Plan Premium Country US Device All   My Question or Issue I use a third party auto playlist generator that adds new songs to existing playlists in my library. In order for this third par...

Xenia

Moderator

34310 Views

9 replies

7 likes

  • 34310 Views
  • 9 replies
  • 7 likes

Superuser Contribution CPU Usage even when Spotify is closed

Occasionally my macbook get's incredibly hot and the fans speed up despite me not doing anything particularly intensive. Today, after shutting down every application that was running it kept getting hotter and louder so I looked into what was causing...

Casual Listener

Occasionally my macbook get's incredibly hot and the fans speed up despite me not doing anything particularly intensive. Today, after shutting down every application that was running it kept getting ...

alacritas0

Newbie

6852 Views

5 replies

6 likes

  • 6852 Views
  • 5 replies
  • 6 likes