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Desktop (Mac)

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

Superuser Contribution Spotify Installer won't download onto my MacBook Pro

PlanPremium StudentCountryUnited StatesDeviceMacbook Pro 2021Operating SystemmacOS Monterey My Question or IssueI keep attempting to download the Spotify Installer file to my Mac and the file remains stagnant at zero bytes. This is the first time I'm...

  • Newbie
  • Plan Premium Student Country United States Device Macbook Pro 2021 Operating System macOS Monterey   My Question or Issue I keep attempting to download the Spotify Installer file to my...
  • Jimmywick1
  • Regular
  • 670 Views
  • 2 replies
  • 0 likes
  • 670 Views
  • 2 replies
  • 0 likes

Spotify says I am Offline when I am not

PlanFreeCountryAustraliaDeviceiMacOperating SystemCatalina Beta My Question or IssueI have a working internet connection, but Spotify says I am offline.

  • Casual Listener
  • Plan Free Country Australia Device iMac Operating System Catalina Beta   My Question or Issue I have a working internet connection, but Spotify says I am offline.
  • Jimmywick1
  • Regular
  • 1029 Views
  • 5 replies
  • 0 likes
  • 1029 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wrong artist listed for artist Blaze. Top 1 is an Indian artist also named Blaze.

Search for Blaze and you should get the New Jersey house group with deep house anthems. But, in toplist, instead there's an Indian artist at nr 1 with the song "Loosu Pennae"

  • Visitor
  • Search for Blaze and you should get the New Jersey house group with deep house anthems. But, in toplist, instead there's an Indian artist at nr 1 with the song "Loosu Pennae"
  • AlejaR
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Folders

PremiumLatvia Device(MacBook air 2020)Operating System(iOS 12.5.1, ) Hello, I am able to make folders and add playlists to them, however, I don't even have the option to rename them.I did the clean reinstalling but it did not help.Is it not available...

  • Casual Listener
  • Premium Latvia   Device (MacBook air 2020) Operating System (iOS 12.5.1, )   Hello,  I am able to make folders and add playlists to them, however, I don't even have the option...
  • OscarDC
  • Moderator
  • 478 Views
  • 5 replies
  • 0 likes
  • 478 Views
  • 5 replies
  • 0 likes

How do I share a song through WhatsApp when using my computer, not my cellphone

Sharing a song through WhatsApp is an option on the Andriod Spotify platform, but not when using Spotify on my Mac desktop computer... so, is there a way I can add WhatsApp on the Mac desktop platform?

  • Regular
  • Sharing a song through WhatsApp is an option on the Andriod Spotify platform, but not when using Spotify on my Mac desktop computer... so, is there a way I can add WhatsApp on the Mac desktop platfor...
  • javierbcabj
  • Visitor
  • 4871 Views
  • 4 replies
  • 1 likes
  • 4871 Views
  • 4 replies
  • 1 likes

Superuser Contribution Sptify instalado en IMac, pantalla en negro

He reinstalado Spotify varias veces, pero pantalla sigue en negro, pero puedo reproducir musica con el menu Reproduccion de Spotify de borde superior.Pero pantalla no muestra ninguna informacion.

  • Visitor
  • He reinstalado Spotify varias veces, pero pantalla sigue en negro, pero puedo reproducir musica con el menu Reproduccion de Spotify de borde superior. Pero pantalla no muestra ninguna informacion.
  • Lyubka
  • Moderator
  • 1506 Views
  • 9 replies
  • 1 likes
  • 1506 Views
  • 9 replies
  • 1 likes

Superuser Contribution local files won't play!

i've done clean reinstalls and moved my music (mp3 format) to different folders. only two songs will show up in "local files" and none of the rest will, and nothing is wrong with them. what gives?

  • Visitor
  • i've done clean reinstalls and moved my music (mp3 format) to different folders. only two songs will show up in "local files" and none of the rest will, and nothing is wrong with them. what gives?
  • William241
  • Roadie
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files not showing songs ( Mac desktop or iphone app)

Plan: PremiumDevice: Macbook Pro M1 2020Operating System: Big Sur 11.6 Issue: I looked up all the answers from previous people having the same issue as me but it's still unresolved. I went to enable my local files and add the source from the folder w...

  • Newbie
  •   Plan: Premium Device: Macbook Pro M1 2020 Operating System: Big Sur 11.6    Issue: I looked up all the answers from previous people having the same issue as me bu...
  • William241
  • Roadie
  • 4782 Views
  • 12 replies
  • 0 likes
  • 4782 Views
  • 12 replies
  • 0 likes

Superuser Contribution [Desktop][Mac] Menu Bar Controls Not Working!

Plan: PremiumCountry: IndiaDevice: Macbook Air M1 2020; MacOS Monterey 12.3 This issue involves the non operation of the buttons on the Currently Playing Menu Bar popout. The play/pause, next/previous song buttons only work sometimes. When I pause th...

  • Regular
  • Plan: Premium Country: India Device: Macbook Air M1 2020; MacOS Monterey 12.3   This issue involves the non operation of the buttons on the Currently Playing Menu Bar popout. The play/pause,...
  • William241
  • Roadie
  • 757 Views
  • 2 replies
  • 0 likes
  • 757 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won’t play MP3 files

PlanPremiumCountry UK DeviceMac My Question or IssueSpotify won’t play local MP3 files. I’ve removed and reinstalled Spotify. I’ve made all the Local Files changes to ensure Spotify can play from their file location. Error message reads ‘Spotify cann...

  • Casual Listener
  • Plan Premium Country UK   Device Mac     My Question or Issue Spotify won’t play local MP3 files. I’ve removed and reinstalled Spotify. I’ve made all the Local Files chang...
  • William241
  • Roadie
  • 6513 Views
  • 6 replies
  • 1 likes
  • 6513 Views
  • 6 replies
  • 1 likes

Superuser Contribution Select All (Command + A) does not work to copy multiple songs on playlist

Premium PlanSpotify 1.1.32.618.gda5638a6MacOS High Sierra 10.13.6 My Question or IssueI would like to combine playlists. I have read I can use the "Command + a" function to select all the songs in one playlist, copy them, and then paste them all into...

  • Music Fan
  • Premium Plan Spotify 1.1.32.618.gda5638a6 MacOS High Sierra 10.13.6   My Question or Issue I would like to combine playlists. I have read I can use the "Command + a" function to select all ...
  • j9fth
  • Casual Listener
  • 6003 Views
  • 32 replies
  • 7 likes
  • 6003 Views
  • 32 replies
  • 7 likes

Superuser Contribution Navigate backward and forward shortcut no longer working since latest update

PlanFree/PremiumCountry DeviceMacBook Pro (14-inch, 2021)Operating SystemmacOS 12.6 My Question or IssueSince the latest update with the redesign, the ⌘+[ and ⌘+] shortcuts are no longer working to go to the previous or next page. Currently it's only...

  • Newbie
  • Plan Free/Premium Country   Device MacBook Pro (14-inch, 2021) Operating System macOS 12.6   My Question or Issue Since the latest update with the redesign, the ⌘+[ and ⌘+] s...
  • Lyubka
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution [MacOS] No internet connection detected. (Error code: access point:31)

I am trying to log ing, but I get the following error message (I am using Mac):> No internet connection detected. (Error code: access point:31)I tried to re-install the app, but it didn't work.

  • Casual Listener
  • I am trying to log ing, but I get the following error message (I am using Mac): > No internet connection detected. (Error code: access point:31) I tried to re-install the app, but it didn't ...
  • William241
  • Roadie
  • 2693 Views
  • 3 replies
  • 0 likes
  • 2693 Views
  • 3 replies
  • 0 likes

[Desktop][Playlists] How to Create a Playlist of Albums

I've been wanting to do this for several years now and just figured out a way, thanks to folders! FYI - you have to do this on your desktop or laptop you cannot do it on the app.1. Right click on any playlist you have. On a Mac hold the "control" key...

  • Casual Listener
  • I've been wanting to do this for several years now and just figured out a way, thanks to folders! FYI - you have to do this on your desktop or laptop you cannot do it on the app. 1. Right click on a...
  • William241
  • Roadie
  • 4778 Views
  • 2 replies
  • 5 likes
  • Desktop
    Playlists
  • 4778 Views
  • 2 replies
  • 5 likes

Superuser Contribution Disable web player

PlanPremium Operating SystemmacOS 10.15.4 My Question or IssueThe new web player now works in Safari. When I click a Spotify link, it now opens in the web player instead of in the old open.spotify.com. The old open.spotify.com allowed me to open the ...

  • Casual Listener
  • Plan Premium   Operating System macOS 10.15.4   My Question or Issue The new web player now works in Safari. When I click a Spotify link, it now opens in the web player instead of in...
  • Vasil
  • Moderator
  • 9158 Views
  • 5 replies
  • 4 likes
  • 9158 Views
  • 5 replies
  • 4 likes

Superuser Contribution I see no video on the JRE podcasts on my Spotify program on Apple Macbook Pro M2

Title says it all. Not account related, works on web version. Plan: PremiumCountry: Sweden Device: Apple Macbook Pro M2 My Question or Issue: I see no video on the JRE podcasts on my Spotify program

  • Casual Listener
  • Title says it all. Not account related, works on web version.   Plan: Premium Country: Sweden   Device: Apple Macbook Pro M2   My Question or Issue: I see no vide...
  • Dian
  • Spotify Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect Issue

Plan PremiumDeviceGalaxy A32 and LaptopOperating SystemWindows 11 My Question or IssueI've been having issues with Spotify connect recently. If play music from the app on my phone, it doesn't show up on the desktop app that I'm playing something, and...

  • Casual Listener
  • Plan  Premium Device Galaxy A32 and Laptop Operating System Windows 11    My Question or Issue I've been having issues with Spotify connect recently. If play music from the app...
  • char52
  • Casual Listener
  • 355 Views
  • 3 replies
  • 2 likes
  • 355 Views
  • 3 replies
  • 2 likes

Superuser Contribution This content is not available

My Question or IssueHello! I'm trying to play music from old playlists I have from several years back. All the songs on the playlists are grayed out. Whenever I try to play them I get a blue message saying "This content is not available." Please help...

  • Newbie
  • My Question or Issue Hello! I'm trying to play music from old playlists I have from several years back. All the songs on the playlists are grayed out. Whenever I try to play them I get a blue messag...
  • Jimmywick1
  • Regular
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics not working

Lyrics don't seem to be working on Spotify web? I think it started a few weeks ago, it works fine on the desktop and mobile app - can't seem to find how to troubleshoot the issue. Also tried it on 2 different browsers (chrome & firefox) - strange.

  • Visitor
  • Lyrics don't seem to be working on Spotify web? I think it started a few weeks ago, it works fine on the desktop and mobile app - can't seem to find how to troubleshoot the issue. Also tried it on 2 ...
  • Jimmywick1
  • Regular
  • 521 Views
  • 5 replies
  • 2 likes
  • 521 Views
  • 5 replies
  • 2 likes

Superuser Contribution Why isn't Spotify working on my Mac?

I had downloaded the app from internet to my Mac and a few months ago there was a big bug and since then no matter how many times I delete and download it it is always written that an error occurred and to refresh but it never change.

  • Visitor
  • I had downloaded the app from internet to my Mac and a few months ago there was a big bug and since then no matter how many times I delete and download it it is always written that an error occurred ...
  • Jimmywick1
  • Regular
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes