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Desktop (Mac)

Discuss Spotify for Mac

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29419 Views

56 replies

9 likes

  • 29419 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17190 Views

3 replies

0 likes

  • 17190 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153345 Views

12 replies

25 likes

  • 153345 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137531 Views

47 replies

20 likes

  • 137531 Views
  • 47 replies
  • 20 likes

Superuser Contribution Crackling/Clipping Noise on Macbook

Crackling/popping/clipping/stuttering issue that I've seen in different forums. Can't find a fix for the mac. Just started noticing it today. Please help! Macbook running macOS Catalina v10.15.6 Retina, 12 inch, 2017.

Visitor

Crackling/popping/clipping/stuttering issue that I've seen in different forums. Can't find a fix for the mac. Just started noticing it today.    Please help!   Macbook running macO...

orsosordo

Visitor

46372 Views

118 replies

22 likes

  • 46372 Views
  • 118 replies
  • 22 likes

Solved!!Superuser Contribution Daily Mixes Won't Load

PlanPremium DeviceMacOS Catalina 10.15.5 My Question or IssueTrying to access my daily mix and they're just stuck on the loading screen.This has been happening for the last few days. Can anyone please help?

Casual Listener

  Plan Premium   Device MacOS Catalina 10.15.5   My Question or Issue Trying to access my daily mix and they're just stuck on the loading screen. This has been happening for t...

Mario

Spotify Legend

2022 Views

3 replies

0 likes

daily-mix
  • 2022 Views
  • 3 replies
  • 0 likes

Solved!! Do I need Premium to use Local files on my devices?

There are songs that are not on Spotify due to agreement with the label. I want to add them to my Spotify but I’d like to know if there’s a way to do it without premium.PlanFreeCountryUSADeviceMacBook Air 2019Operating SystemMacOS My Question or Issu...

Regular

There are songs that are not on Spotify due to agreement with the label. I want to add them to my Spotify but I’d like to know if there’s a way to do it without premium. Plan Free Country USA De...

Billy-J

Spotify Star

3374 Views

1 replies

0 likes

  • 3374 Views
  • 1 replies
  • 0 likes

Solved!! Is the Touch Bar scrubbing bar actually...supposed to scrub?

Hi! Just got my Mac and Spotify was the very first thing I set up—as I was playing around with the Touch Bar in the app, I realized the scrubbing bar indicated exactly where I was in the music in real-time—however, I can't control my music with it. I...

Casual Listener

Hi! Just got my Mac and Spotify was the very first thing I set up—as I was playing around with the Touch Bar in the app, I realized the scrubbing bar indicated exactly where I was in the music in rea...

Billy-J

Spotify Star

5551 Views

5 replies

0 likes

  • 5551 Views
  • 5 replies
  • 0 likes

Solved!! Shuffle from a selected song to random song that is not in my playlist

PlanPremiumCountryIndonesiaDevice(iPhone 6, iPad 9.7, Macbook Pro 2018)Operating System(iOS 10) My Question or IssueCan a spotify user select one particular song, and the song after that would be a random song but similar to that one particular song ...

Casual Listener

Plan Premium Country Indonesia Device (iPhone 6, iPad 9.7, Macbook Pro 2018) Operating System (iOS 10)   My Question or Issue Can a spotify user select one particular song, and the son...

tioseptiono

Casual Listener

638 Views

2 replies

0 likes

  • 638 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Connection error: ap_network_disabled on macOS Catalina

Plan PremiumCountry Germany Device iMacOperating System macOS Catalina My Question or IssueSpotify crashes immediatly on startup, output of command./Spotify --show-console: 18:07:33.091 I [network_controller.cpp:77 ] Connectivity policy is initially ...

Visitor

Plan Premium Country Germany   Device iMac Operating System macOS Catalina   My Question or Issue Spotify crashes immediatly on startup, output of command ./Spotify --show-console...

Ivan

Spotify Legend

1171 Views

1 replies

0 likes

bug
  • 1171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Firewall Blocking Spotify Error Code auth:16

PlanFree/PremiumCountryUnited StatesDeviceMacBook Pro, Mid 2012Operating SystemmacOS Mojave My Question or IssueAs I've seen many people posting about here, I too seem to have fallen to the "firewall may be blocking Spotify" problem that many others ...

Regular

Plan Free/Premium Country United States Device MacBook Pro, Mid 2012 Operating System macOS Mojave   My Question or Issue As I've seen many people posting about here, I too seem to hav...

marycottonn

Newbie

87103 Views

52 replies

0 likes

  • 87103 Views
  • 52 replies
  • 0 likes

Solved!!Superuser Contribution Playing sounds on chrome breaks mac client

PremiumUSAMacbook Pro late 2018macOS Catalina 10.15.4 Hi!For months now, whenever a sound plays from my chrome (doesn't matter which site), Spotify will break. What I mean by this is that when I click play again on spotify, the bar will continue to m...

Casual Listener

Premium USA Macbook Pro late 2018 macOS Catalina 10.15.4   Hi! For months now, whenever a sound plays from my chrome (doesn't matter which site), Spotify will break. What I mean by this is...

Elena

Moderator

1126 Views

1 replies

0 likes

Mac
  • 1126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A firewall may be blocking Spotify (Again!)

PlanPremiumCountrySingaporeDeviceiMacOperating SystemOSX Catalina My Question or Issue I know this issue has been discussed in several other threads, but I have not found a solution using any of the previous recommendations. I recently did a clean fa...

Casual Listener

Plan Premium Country Singapore Device iMac Operating System OSX Catalina   My Question or Issue   I know this issue has been discussed in several other threads, but I have not fo...

mandybmusic

Casual Listener

23037 Views

11 replies

0 likes

  • 23037 Views
  • 11 replies
  • 0 likes

Solved!! "New Music Friday"--get original order

I accidentally clicked on the Artist header in the New Music Friday playlist and now I have it alphabetical by artist instead of the original order (with the biggest stars on top). Can switch to the other headers--track title (alphabetical), length--...

Casual Listener

I accidentally clicked on the Artist header in the New Music Friday playlist and now I have it alphabetical by artist instead of the original order (with the biggest stars on top). Can switch to the ...

Gamul1

Regular

1119 Views

2 replies

0 likes

  • 1119 Views
  • 2 replies
  • 0 likes

Solved!! I can't delete my spotify playlists

I want to start fresh with my playlist, and my first step was to delete all the playlists i didnt need. I went to delete a playlist and clicked the delete button on the macbook app but it didnt work. Anyone have some answers?

Newbie

I want to start fresh with my playlist, and my first step was to delete all the playlists i didnt need. I went to delete a playlist and clicked the delete button on the macbook app but it didnt work....

Billy-J

Spotify Star

771 Views

1 replies

0 likes

  • 771 Views
  • 1 replies
  • 0 likes

Solved!! [macos] spotify crashes on launch. macOs catalina

PlanPremiumCountryItalyDevicemacbook pro 13" 2017Operating SystemmacOs 10.15.5 My Question or IssueSince today app crashes on start.So far I tried: - reboot: no effect- uninstall and reinstall: no effect- clean cache: no effect- clean cache and reins...

Casual Listener

Plan Premium Country Italy Device macbook pro 13" 2017 Operating System macOs 10.15.5   My Question or Issue Since today app crashes on start. So far I tried:   - reboot: no ef...

matteolspace-3

Casual Listener

7120 Views

1 replies

1 likes

Crash
macOS
start up
Startup Bug
  • 7120 Views
  • 1 replies
  • 1 likes

Superuser Contribution Installation on Catalina 10.15.6

PlanFreeCountryFinlandDeviceiMac 18,1Operating SystemMac OS 10.15.6 My Question or IssueWhen in installing Spotify on Mac 10.15.6 the installer just quits without installation confirmation or opening the program. Is this normal?

Newbie

Plan Free Country Finland Device iMac 18,1 Operating System Mac OS 10.15.6   My Question or Issue When in installing Spotify on Mac 10.15.6 the installer just quits without installatio...

danisilver

Casual Listener

1554 Views

5 replies

0 likes

  • 1554 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution SPOTIFY NOT WORKING AFTER UPDATING TO macOS Catalina 10.15.6

PlanPremiumCountryIndonesiaDevice(MacBook Air 2017)Operating System(macOS Catalina 10.15.6) My Question or IssueI just finished installing Mac OS Catalina, and each time I try to open Spotify, the icon jumps like normal as if it’s about to open, and ...

Regular

Plan Premium Country Indonesia Device (MacBook Air 2017) Operating System (macOS Catalina 10.15.6)   My Question or Issue I just finished installing Mac OS Catalina, and each time I tr...

dcarrete

Casual Listener

43279 Views

22 replies

1 likes

  • 43279 Views
  • 22 replies
  • 1 likes

Solved!! Spotify browser and desktop: "Something went wrong"

PlanPremium DuoCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemMacOs Mojave 10.14.6 Getting "Something went wrong. Try reloading the page" when trying to listen to the spotify using browser (Chrome Version 84.0....

Casual Listener

Plan Premium Duo Country Ukraine Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System MacOs Mojave 10.14.6   Getting "Something went wrong. Try reloading the page...

AnNo6624

Newbie

14381 Views

4 replies

0 likes

  • 14381 Views
  • 4 replies
  • 0 likes

Solved!! MacBook Air Spotify crashing

PlanStudent PaidCountryUSADeviceMacBook AirOperating SystemMojave 10.14 My Question or IssueI recently downloaded a few albums and use them on Spotify through local files. The day after I did that, I tried opening Spotify on my laptop and whenever I ...

Casual Listener

Plan Student Paid Country USA Device MacBook Air Operating System Mojave 10.14   My Question or Issue I recently downloaded a few albums and use them on Spotify through local file...

MattSuda

Spotify Star

1407 Views

2 replies

0 likes

Crash
Mac
  • 1407 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution playlists are empty on spotify desktop

PlanPremiumCountryUS DeviceMacbook Pro 2018Operating SystemMacOS Catalina 10.15.5 My Question or IssueI just downloaded spotify on my mac and when i opened it, none of my friends' activity showed up and all the playlists in my library were empty, eve...

Casual Listener

Plan Premium Country US   Device Macbook Pro 2018 Operating System MacOS Catalina 10.15.5   My Question or Issue I just downloaded spotify on my mac and when i opened it, none of...

han_b-nan

Casual Listener

2013 Views

3 replies

0 likes

empty playlist
Empty playlists
macbook
MacBook Desktop
macbook pro
  • 2013 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback is louder on left side for bluetooth Sony headphones

Hello - I'm a premium user located in the USA. Device: Macbook Pro - Catalina - ver 10.15.5 (19F101)Spotify version: 1.1.37.690.g8f3b16fc I noticed this issue with my Sony bluetooth WH-1000XM3's, but isolated it to a Spotify specific issue. This does...

Newbie

Hello - I'm a premium user located in the USA.   Device: Macbook Pro  - Catalina - ver 10.15.5 (19F101) Spotify version: 1.1.37.690.g8f3b16fc   I noticed this issue with my S...

Mihail

Spotify Legend

3805 Views

2 replies

1 likes

Audio Balance
balance
bluetooth
headphones
Mac Desktop
Mac Desktop App
  • 3805 Views
  • 2 replies
  • 1 likes

Solved!! I can't see Friend Activity on Desktop App

PlanPremiumCountryRussia DeviceMacBook'12 2017Operating SystemmacOS Mojave. Version 10.14 My Question or IssueI can't even see the little window for Friend Activity on my Mac Desktop app as if this function isn't available for me. Yet my friends from...

Casual Listener

Plan Premium Country Russia   Device MacBook'12 2017 Operating System macOS Mojave. Version 10.14   My Question or Issue I can't even see the little window for Friend Activity on...

theAscarGoesTo

Casual Listener

6742 Views

1 replies

0 likes

  • 6742 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mac] app crashes instantly

CountryUnited States DeviceMacbook Air 2020Operating SystemMacOS Catalina 10.15.5 My Question or IssueThe moment I try to launch spotify, it shows up on dock and then goes away. The app doesn't even open for a second. I tried deleting cache, deleting...

Visitor

Country United States   Device Macbook Air 2020 Operating System MacOS Catalina 10.15.5   My Question or Issue The moment I try to launch spotify, it shows up on dock and then goes...

Ronalddrojas

Newbie

3879 Views

4 replies

0 likes

  • 3879 Views
  • 4 replies
  • 0 likes