MacOS app doesn't work offline after update


MacOS app doesn't work offline after update


Plan: Premium

Country: Czech republic


Device: Macbook Pro Mid-2017

Operating System: MacOS Catalina 10.15.4


After the latest update, I cannot use the MacOS app in offline mode. Most of my downloaded playlists are not available and all I get is the error in the picture.


When I try to add a song to another playlist, the app freezes because it cannot load any of my playlists (no error shown though) and I have to shut it down.


When I go offline after being connected to the internet, it says to reload the page (even when I am in the desktop app) and the button doesn't work.


I know that nowadays people don't go offline very often but it is one of your key features and I bet people still use it a lot.


I will be more than happy when the humanity will finally get to the stage, where updates actually fix and upgrade things rather than break them. You are the #1 music app, don't screw up please.


Thank you!

Screenshot 2020-05-19 at 15.04.00.png
1 Reply

Re: MacOS app doesn't work offline after update


Hey there @Johnny_Unar!


Thanks for reaching out about this.


We'll be happy to help you sort this out. You can start off by performing a clean reinstall of the app with the steps here. This will ensure that old data will not be causing any trouble.


It's also a good idea to give your device a quick restart before you open the newly installed app.


In case you still experience the issue, could you let us know if it happens om your computer or on a different device as well?


We'll be on the lookout for your reply!

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