MacOS app doesn't work offline after update

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MacOS app doesn't work offline after update

Visitor

Plan: Premium

Country: Czech republic

 

Device: Macbook Pro Mid-2017

Operating System: MacOS Catalina 10.15.4

 

After the latest update, I cannot use the MacOS app in offline mode. Most of my downloaded playlists are not available and all I get is the error in the picture.

 

When I try to add a song to another playlist, the app freezes because it cannot load any of my playlists (no error shown though) and I have to shut it down.

 

When I go offline after being connected to the internet, it says to reload the page (even when I am in the desktop app) and the button doesn't work.

 

I know that nowadays people don't go offline very often but it is one of your key features and I bet people still use it a lot.

 

I will be more than happy when the humanity will finally get to the stage, where updates actually fix and upgrade things rather than break them. You are the #1 music app, don't screw up please.

 

Thank you!

Screenshot 2020-05-19 at 15.04.00.png
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Re: MacOS app doesn't work offline after update

Moderator
Moderator

Hey there @Johnny_Unar!

 

Thanks for reaching out about this.

 

We'll be happy to help you sort this out. You can start off by performing a clean reinstall of the app with the steps here. This will ensure that old data will not be causing any trouble.

 

It's also a good idea to give your device a quick restart before you open the newly installed app.

 

In case you still experience the issue, could you let us know if it happens om your computer or on a different device as well?

 

We'll be on the lookout for your reply!

ElenaModerator
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