something went wrong - CAN'T RELOAD DESKTOP APP

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something went wrong - CAN'T RELOAD DESKTOP APP

marianadvieira
Casual Listener

Plan

Premium

Portugal

 

Device

MacBook Air 

Operating SystemmacOS 11.0

 

My Question or Issue

My mac desktop app doesn't "reload page" when I click on it. I have already tried to delete and reinstall the app on my desktop, but the same thing happens.

Captura de ecrã 2021-04-25, às 11.02.08.png
3 Replies

marianadvieira
Casual Listener
*operating system: macOS Big Sur 11.2.3

Alex
Moderator
Moderator

Hi there @marianadvieira,

 

Thanks for reaching out about this in the Community!

 

Can you try clearing any entries containing Spotify from the Host files on your system? You can follow the instructions here to do so. After that, run a clean reinstall of the app, following this Guide exactly.

 

Let us know if that helped.

 

Cheers.

AlexModerator
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cgg15b
Newbie

I was able to solve my problem by turning "Offline Mode" off on the desktop app on my M1 Mac Air and then the app was able to reload and load correctly. 

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