Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

pit8302

Newbie

29966 Views

57 replies

9 likes

  • 29966 Views
  • 57 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17670 Views

3 replies

0 likes

  • 17670 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

154187 Views

12 replies

25 likes

  • 154187 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

138218 Views

47 replies

20 likes

  • 138218 Views
  • 47 replies
  • 20 likes

Superuser Contribution Search etc not working

Hello, I’m running the Desktop app on my MacBook pro which is running MacOS Mojave 10.14.6. I have a paid premium account. Everything was working fine until a few days ago when the app seemed to update. I am unable to search. I can type in the search...

Regular

Hello,   I’m running the Desktop app on my MacBook pro which is running MacOS Mojave 10.14.6. I have a paid premium account. Everything was working fine until a few days ago when the app seeme...

alejandrozarate

Newbie

3840 Views

18 replies

1 likes

  • 3840 Views
  • 18 replies
  • 1 likes

Solved!!Superuser Contribution Spotify jumps to top of playlist when I enable VoiceOver on macos

Plan: PremiumCountry: UKDevice: macos big sur My Question or IssueIf I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top of the list. (I don't think Spotify even needs to have focus for this...

Regular

Plan: Premium Country: UK Device: macos big sur   My Question or Issue If I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top...

Alex

Spotify Legend

2158 Views

14 replies

0 likes

  • 2158 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Preferences: Show desktop notifications when a song changes

In the Mac App Preferences>Display there is an option "Show desktop notifications when a song changes"Anyone know what this does? I hoped it would provide MacOS-style notifications, but I can't see it doing anything.Thanks!

Regular

In the Mac App Preferences>Display there is an option "Show desktop notifications when a song changes" Anyone know what this does? I hoped it would provide MacOS-style notifications, but I can't ...

reephamblues

Casual Listener

41911 Views

15 replies

15 likes

  • 41911 Views
  • 15 replies
  • 15 likes

Solved!! Missing Album Column in Desktop App for Mac

My Question or Issue:The album column has completely disappeared on my desktop app for Mac. Has this feature been discontinued and/or is there a way to bring the column back? Details if needed: Spotify Plan: FreeCountry: CanadaDevice: MacBook Pro Ret...

Visitor

My Question or Issue: The album column has completely disappeared on my desktop app for Mac. Has this feature been discontinued and/or is there a way to bring the column back?   Details if ne...

Loxer

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution URI no longer a share option

PlanPremiumCountryUSDeviceAll My Question or IssueI use a third party auto playlist generator that adds new songs to existing playlists in my library. In order for this third party service to add songs to existing playlists, it needs the Spotify URI....

Music Fan

Plan Premium Country US Device All   My Question or Issue I use a third party auto playlist generator that adds new songs to existing playlists in my library. In order for this third par...

Xenia

Moderator

34613 Views

9 replies

7 likes

  • 34613 Views
  • 9 replies
  • 7 likes

Superuser Contribution List of tracks under Album

HelloI recognize new ui on my MacBook app, it's nice, beautiful, but causes a desire to check what the competition offers (after years paying the premium) because I recognize that discography is now completely useless. For me, the album title and ico...

Newbie

Hello I recognize new ui on my MacBook app, it's nice, beautiful, but causes a desire to check what the competition offers (after years paying the premium) because I recognize that discography is no...

djvladMIR

Casual Listener

4024 Views

10 replies

2 likes

discography
tracks
UI
  • 4024 Views
  • 10 replies
  • 2 likes

Superuser Contribution Wrong shortcut to playing song

PlanPremium DeviceMacbook Pro (16-inc, 2019)Operating SystemmacOS Big Sur 11.2.3 My Issue:If the currently playing playlist is sorted by any way (like date added)And you click on the playing album thumbnail, will go to a random song

Visitor

Plan Premium   Device Macbook Pro (16-inc, 2019) Operating System macOS Big Sur 11.2.3   My Issue: If the currently playing playlist is sorted by any way (like date added) And you...

Soggy-Ox

Regular

1537 Views

5 replies

3 likes

  • 1537 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Can't filter Playlists when adding a song.

Hi there! So my Spotify for Desktop app (Mac) just updated to the new version (1.1.55.498.gf9a83c60-a), and i'm having a problem when adding songs to one of my playlists. I use to be able to right-click on a song that was playing, go to "Add to Playl...

Regular

Hi there!   So my Spotify for Desktop app (Mac) just updated to the new version (1.1.55.498.gf9a83c60-a), and i'm having a problem when adding songs to one of my playlists. I use to be able to...

lilruggedboy

Regular

4135 Views

16 replies

6 likes

  • 4135 Views
  • 16 replies
  • 6 likes

Solved!!Superuser Contribution CANT SORT BY RECENTLY ADDED WITH NEW UI

I've always sorted by recently added so the newer songs will be at the top of the playlist but with the new ui it seems to have reset, any help I can get?PlanPremiumCountryColombia DeviceMacbook pro m1 chipOperating SystemBig SurMy Question or Issue

Casual Listener

I've always sorted by recently added so the newer songs will be at the top of the playlist but with the new ui it seems to have reset, any help I can get? Plan Premium Country Colombia   D...

Notan808

Casual Listener

32322 Views

19 replies

4 likes

Help
  • 32322 Views
  • 19 replies
  • 4 likes

Superuser Contribution Simplified Chinese language option

Plan - PremiumCountry - China Device - MacBook Air M1Operating System - MacOS 11.2.2 My Question or IssueHi there, I'm happy to know that iOS app supports Simplified Chinese. When will it be available for MacOS Spotify? Thanks

Regular

Plan  - Premium Country - China   Device - MacBook Air M1 Operating System - MacOS 11.2.2   My Question or Issue Hi there,   I'm happy to know that iOS app supports ...

MattSuda

Spotify Star

4938 Views

2 replies

1 likes

  • 4938 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Local files don’t work

Hi! Spotify had updated UI on desktop so I found a new bug. After enabling local files in settings the row called “Files on device” in the left sidebar doesn’t appear. I tried reinstalling app but that didn’t help. Thanks for response!

Regular

Hi! Spotify had updated UI on desktop so I found a new bug. After enabling local files in settings the row called “Files on device” in the left sidebar doesn’t appear. I tried reinstalling app but th...

MattSuda

Spotify Star

1288 Views

8 replies

1 likes

  • 1288 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution [MacOS] Spotify crashes after changing the device

PlanPremium DuoCountryBelarus Device(MacBook Pro, M1)Operating System(MacOS Big Sur, v. 11.2.3) My Question or IssueSpotify crashes after changing the connected device.1. Open Spotify.2. Click on the 'Device Available' icon and select any device. (In...

Casual Listener

Plan Premium Duo Country Belarus   Device (MacBook Pro, M1) Operating System (MacOS Big Sur, v. 11.2.3)   My Question or Issue Spotify crashes after changing the connected device...

rwc1

Newbie

2016 Views

8 replies

1 likes

crach
macOS
  • 2016 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution MacOS Desktop App Not Allowing Albums to be Added

PlanPremiumCountryUSDeviceMacbook Pro late 2016Operating SystemMacOS Big Sur My Question or IssueMac Desktop app no longer lets me save albums or songs to my library. When I try to add an album the icon flashes but then it doesn't get added to the li...

Casual Listener

Plan Premium Country US Device Macbook Pro late 2016 Operating System MacOS Big Sur   My Question or Issue Mac Desktop app no longer lets me save albums or songs to my library. When I ...

Novy

Moderator

745 Views

4 replies

0 likes

  • 745 Views
  • 4 replies
  • 0 likes

Solved!! How will I know when someone stops sharing their listening activity

How will I know when someone stops sharing their listening activity? Will their activity just stop at the last song they listened to before they stopped sharing, or will their activity just completely disappear from the side bar?

Casual Listener

How will I know when someone stops sharing their listening activity? Will their activity just stop at the last song they listened to before they stopped sharing, or will their activity just completel...

hello882

Casual Listener

4471 Views

2 replies

0 likes

  • 4471 Views
  • 2 replies
  • 0 likes

Solved!! Application layout is weird

PlanPremiumCountryFranceDeviceMacbook Pro 13" mid-2014Operating SystemmacOS Catalina 10.15.3 Hey, so it's been a few days now that the layout of the spotify desktop app has changed on my computer and I have no idea why, but it's super unhandy. Here's...

Casual Listener

  Plan Premium Country France Device Macbook Pro 13" mid-2014 Operating System macOS Catalina 10.15.3   Hey, so it's been a few days now that the layout of the spotify desktop app...

valentinsoveaux

Casual Listener

1257 Views

1 replies

0 likes

  • 1257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Select All does not select all

Premium plan, on MacBook Pro I am trying to create a playlist which includes all my liked songs. However, there seems to be no working way to select all tracks in "Liked Songs". - Edit/Select All, or Command-A, seem to only select a limited number of...

Gig Goer

Premium plan, on MacBook Pro   I am trying to create a playlist which includes all my liked songs. However, there seems to be no working way to select all tracks in "Liked Songs". - Edit/Sel...

Robert_4

Newbie

3670 Views

19 replies

0 likes

  • 3670 Views
  • 19 replies
  • 0 likes

Solved!!Superuser Contribution Apple Silicon and Spotify

PlanPremiumCountry DeviceMacbook Air M1 2020Operating SystemmacOS Big Sur My Question or IssueHi! I'm just asking when are you going to release an Universal or a M1 optimized version of the Spotify desktop app, because Rosetta 2 is going soon to be r...

Casual Listener

  Plan Premium Country   Device Macbook Air M1 2020 Operating System macOS Big Sur   My Question or Issue Hi! I'm just asking when are you going to release an Universal or a...

MattSuda

Spotify Star

124771 Views

156 replies

39 likes

  • 124771 Views
  • 156 replies
  • 39 likes

Solved!!Superuser Contribution Nonsense error message when disconnecting Bluetooth

PlanPremiumCountryPolandDeviceMacbook Air 2017Operating SystemmacOS Big Sur 11.2.3 (20D91) When I disconnect a Bluetooth device, even when Spotify is stopped (doesn't play any song) it displays an error message saying "Spotify cannot play this song. ...

Roadie

Plan Premium Country Poland Device Macbook Air 2017 Operating System macOS Big Sur 11.2.3 (20D91)   When I disconnect a Bluetooth device, even when Spotify is stopped (doesn't play...

CarlosE

Spotify Legend

1050 Views

3 replies

0 likes

bluetooth
  • 1050 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Song keeps skipping on Mac Spotify Desktop App

PlanPremiumCountryU.S.A.DeviceMacBook Pro early 2020Operating SystemmacOS Big Sur My Question or IssueWhenever I try to skip a song it will occasionally try to bounce to other songs in that playlist, like randomly. I am not sure if I am skipping too ...

Casual Listener

  Plan Premium Country U.S.A. Device MacBook Pro early 2020 Operating System macOS Big Sur   My Question or Issue Whenever I try to skip a song it will occasionally try to bounce...

Eni

Moderator

2411 Views

3 replies

0 likes

  • 2411 Views
  • 3 replies
  • 0 likes

Superuser Contribution NaN:NaN being shown in place of 00:00 duration value around playback progress bar for inactive songs

PlanPremiumCountry: Japan Device: Macbook Pro (15-inch, 2017)Operating System: MacOS Mojave (10.14.6 (18G103))Spotify desktop version: 1.1.54.592.gc0b20638Issue:On opening the desktop Mac client, the duration values beside the playback progress bar s...

Newbie

Plan Premium Country: Japan   Device: Macbook Pro (15-inch, 2017) Operating System: MacOS Mojave (10.14.6 (18G103)) Spotify desktop version: 1.1.54.592.gc0b20638 Issue: On op...

Amberkitty42

Newbie

6626 Views

20 replies

1 likes

Mac
nan
  • 6626 Views
  • 20 replies
  • 1 likes