Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2544 Views
  • 1 replies
  • 0 likes
  • 2544 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5029 Views
  • 1 replies
  • 0 likes
  • 5029 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3634 Views
  • 1 replies
  • 3 likes
  • 3634 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39559 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39559 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165446 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165446 Views
  • 0 replies
  • 35 likes

Superuser Contribution unable to log in

PlanPremiumCountryUnited Kingdom (England)DeviceMacBook Air (~2018)Operating SystemMacOS 12.6.2 My Question or IssueWhen I log in with username and password the screen freezes. When I try to log in with apple, it comes up with the error code that the...

  • Casual Listener
  • Plan Premium Country United Kingdom (England) Device MacBook Air (~2018) Operating System MacOS 12.6.2   My Question or Issue When I log in with username and password the screen freeze...
  • Joan
  • Moderator
  • 930 Views
  • 5 replies
  • 0 likes
  • 930 Views
  • 5 replies
  • 0 likes

Superuser Contribution Visual bug when player is smaller in size (vertically)

Plan: PremiumCountry: US Device: Macbook Pro late 2019 (16in)Operating System: MacOS 13 (Ventura) My Question or IssueWhen I have the desktop player shrunk a bit, I notice that some overflow issues occur on the top of the window. See screenshot for r...

  • Casual Listener
  • Plan: Premium Country: US   Device: Macbook Pro late 2019 (16in) Operating System: MacOS 13 (Ventura)   My Question or Issue When I have the desktop player shrunk a bit, I notic...
  • Alex
  • Spotify Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

spotify won't install

I cannot get spotify to install on my mac. i've been trying for two days. It continues to get an error and just goes back to downloading after I unzip and click the thing to start downloading/installing after getting it off the website.

  • Visitor
  • I cannot get spotify to install on my mac. i've been trying for two days. It continues to get an error and just goes back to downloading after I unzip and click the thing to start downloading/install...
  • kaworu_bloodpaw
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grouping my playlists

I've got many playlists, and would love the option to organise these playlists by custom groups. e.g. a group for all my Afrobeats playlists, or one for just Instrumentals. This would make the experience of scrolling down the left column (on desktop)...

  • Visitor
  • I've got many playlists, and would love the option to organise these playlists by custom groups. e.g. a group for all my Afrobeats playlists, or one for just Instrumentals.   This would make t...
  • Eni
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Desktop. MacOS. Spotify didn't load

Plan: PremiumCountry: Ukraine Device: Macbook Pro late 2017Operating System: MacOS Ventura 13.0.1 After launching the app, it didn't load showing the error. See attachment.

  • Regular
  • Plan: Premium Country: Ukraine   Device: Macbook Pro late 2017 Operating System: MacOS Ventura 13.0.1   After launching the app, it didn't load showing the error. See attach...
  • AlejaR
  • Moderator
  • 1306 Views
  • 9 replies
  • 0 likes
  • 1306 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Radio: "More Songs load as you listen" not working

PremiumUnited States macOS 12.0.1 Spotify for macOS (Intel)1.1.74.631.g0b24d9ad Steps to reproduce: Right-click a playlist"Go to playlist radio" (Shows 5 songs and "More songs load as you listen")Play a few songs or hit "next" a few timesExpected beh...

  • Regular
  • Premium United States   macOS 12.0.1   Spotify for macOS (Intel) 1.1.74.631.g0b24d9ad   Steps to reproduce:  Right-click a playlist "Go to playlist radio"  (Shows ...
  • AlejaR
  • Moderator
  • 4790 Views
  • 27 replies
  • 1 likes
  • 4790 Views
  • 27 replies
  • 1 likes

Music that’s not mine starts playing without me playing it

PlanPremiumCountryNorwayDevice(iPhone 6, Macbook Pro mid 2015)Operating System(iOS 12+, macOS Mojave 10.14.1) My Question or IssueIt started a month ago or so. Music randomly starts playing. A song that I’ve never listened to. I press pause, but afte...

  • Newbie
  • Plan Premium Country Norway Device (iPhone 6, Macbook Pro mid 2015) Operating System (iOS 12+, macOS Mojave 10.14.1)   My Question or Issue It started a month ago or so. Music r...
  • KthProg
  • Visitor
  • 2287 Views
  • 3 replies
  • 0 likes
  • 2287 Views
  • 3 replies
  • 0 likes

Superuser Contribution Big issues to delete songs from liked song list

I can't delete some songs from liked song list. I have this problem for a long time.I maybe identify that troubled songs are often old add to liked songs. (I don't have issues to add/delete new songs from liked list,). But for a lot of, when I try to...

  • Regular
  • I can't delete some songs from liked song list. I have this problem for a long time. I maybe identify that troubled songs are often old add to liked songs. (I don't have issues to add/delete new...
  • fzz1000
  • Regular
  • 463 Views
  • 4 replies
  • 0 likes
  • 463 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to stop spotify from starting every time i turn my mac on.

Okay, so I have gone to advanced preferences and switched it to No , but still it comes on when i start my computer and when i go look the switch is back to yes. Driving me nuts.

  • Casual Listener
  • Okay, so I have gone to advanced preferences and switched it to No , but still it comes on when i start my computer and when i go look the switch is back to yes. Driving me nuts.
  • Eni
  • Moderator
  • 1182 Views
  • 4 replies
  • 0 likes
  • 1182 Views
  • 4 replies
  • 0 likes

MacOs Catalina - Play button only works on Apple Music

Spotify Premium DeviceMacBook Pro (15-inch, 2017) Operating SystemMacOs Catalina 10.15 (19A583) After upgrading to Catalina, the Play button on the Mac Keyboard no longer controls Spotify. With Spotify open, no other music player, if I hit the Play/P...

  • Casual Listener
  • Spotify Premium    Device MacBook Pro (15-inch, 2017)   Operating System MacOs Catalina 10.15 (19A583)   After upgrading to Catalina, the Play button on the Mac Keybo...
  • tlav
  • Gig Goer
  • 8722 Views
  • 6 replies
  • 4 likes
  • 8722 Views
  • 6 replies
  • 4 likes

[Desktop] Mac app top of screen cut off

Is anyone else having issues with a bug where the top of the app is cut off, which means I can't click any of the UI there? It's happened multiple times for me now. I can't scroll up any further and it doesn't change when switching between full scree...

  • Casual Listener
  • Is anyone else having issues with a bug where the top of the app is cut off, which means I can't click any of the UI there? It's happened multiple times for me now.   I can't scroll up any fur...
  • danimunf
  • Visitor
  • 3808 Views
  • 8 replies
  • 10 likes
  • Desktop
  • 3808 Views
  • 8 replies
  • 10 likes

Bluetooth speaker for Spotify and headphones for everything else

Hi folks, I want to play my music the way I did with both Apple Music and Qobuz: I use my bluethooth speaker to play my music and I use my headphones to play every other sound my system makes. I want ambient music in the room and computer sounds in m...

  • Visitor
  • Hi folks,   I want to play my music the way I did with both Apple Music and Qobuz: I use my bluethooth speaker to play my music and I use my headphones to play every other sound my system make...
  • ToolboxT
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error with the timestamps for when a track was added to playlist

PlanPremiumCountrySwedenDeviceMacBook Air (M1, 2020)Operating SystemmacOS Monterey version 12.2.1 My Question or IssueThere is a bug with the timestamps informing when a track was added to a playlist. When it reaches 30 minutes it switches to 1 hour ...

  • Music Fan
  • Plan Premium Country Sweden Device MacBook Air (M1, 2020) Operating System macOS Monterey version 12.2.1   My Question or Issue There is a bug with the timestamps informing when a trac...
  • Jimmywick1
  • Regular
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Superuser Contribution Constantly 100% CPU usage

Plan PremiumCountry Germany DeviceMacbook Pro 2015Operating SystemmacOS Catalina My Question or IssueHi, Spotify is constantly using up 100% CPU. I've followed the instructions in the other threads, almost all options are turned off (hardware accelle...

  • Newbie
  • Plan Premium Country Germany   Device Macbook Pro 2015 Operating System macOS Catalina   My Question or Issue Hi, Spotify is constantly using up 100% CPU. I've followed the instruc...
  • Alex
  • Spotify Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving tracks in a playlist is making a copy of the track instead of new or

I am trying to move a track in a playlist, but instead the app is adding a copy of the track. I am using the app on MacBook.

  • Visitor
  • I am trying to move a track in a playlist, but instead the app is adding a copy of the track. I am using the app on MacBook.
  • Copperwasher
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Listening multiple playlists causes all identical songs to play consecutive

I have a Playlist folder where I keep all of my "Your Top Songs 20xx" playlists curated by Spotify. With "shuffle" active,I double click this playlist folder so that it shuffles across all Playlists in the folder. The "shuffled" songs put all identic...

  • Casual Listener
  • I have a Playlist folder where I keep all of my "Your Top Songs 20xx" playlists curated by Spotify. With "shuffle" active,I double click this playlist folder so that it shuffles across all Playlists...
  • kaworu_bloodpaw
  • Roadie
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Solved!! Chrome macos does not detect "next/previous song" commands

The built-in next, previous keys do not work anymore on the web player on Chrome, play/pause does. They are also greyed out in the little control window, which means they're not detected at all by chrome.  Free PlanItalyVersion 108.0.5359.124 (Offici...

Screenshot 2022-12-30 at 15.35.16.png
  • Casual Listener
  • The built-in next, previous keys do not work anymore on the web player on Chrome, play/pause does.  They are also greyed out in the little control window, which means they're not detected at al...
  • fulcus1
  • Casual Listener
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio stops 2 seconds in on Macbook Pro, only when connected to external monitors

PremiumAustralia MacBook Pro 14-inch, 2021macOS VenturaApple Studio Display set up I have just downloaded Spotify to my new MacBook Pro 14-inch. Songs will play audio for 2 seconds, then the audio cuts out but I can see the song is still playing. Thi...

  • Newbie
  • Premium Australia   MacBook Pro 14-inch, 2021 macOS Ventura Apple Studio Display set up   I have just downloaded Spotify to my new MacBook Pro 14-inch. Songs will play audio for 2 se...
  • MihailY
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starting a new Spotify song breaks Sidecar connection

PlanPremiumCountryUSDeviceMacBook Pro M2 2022, IPad Pro 11-inch M2Operating SystemVentura 13.1, iPadOS 16.1.1 My Question or IssueWhile using my iPad as an external display, the screen freezes whenever a new song starts. This only occurs when Spotify...

  • Newbie
  • Plan Premium Country US Device MacBook Pro M2 2022, IPad Pro 11-inch M2 Operating System Ventura 13.1, iPadOS 16.1.1   My Question or Issue While using my iPad as an external display, ...
  • MihailY
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • Desktop (Mac)
    frozen
    Sidecar
  • 345 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to device

I've a soundbar made by LG in the living room,It got an internal chromecast. While using my Galaxy Note9 connected to the Wifi I can switch my spotify device from the phone to the soundbar and to my mac's desktop app. However with my Mac's desktop ap...

  • Regular
  • I've a soundbar made by LG in the living room, It got an internal chromecast.   While using my Galaxy Note9 connected to the Wifi I can switch my spotify device from the phone to the soundbar...
  • s08e80m8
  • Casual Listener
  • 17258 Views
  • 10 replies
  • 0 likes
  • 17258 Views
  • 10 replies
  • 0 likes