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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

ghiesz

Casual Listener

27529 Views

54 replies

9 likes

  • 27529 Views
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  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

13831 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

148916 Views

12 replies

25 likes

  • 148916 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

135099 Views

47 replies

20 likes

  • 135099 Views
  • 47 replies
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Superuser Contribution Playback on Macbook slowed down when I play the audio through an interface

When I connect my Macbook M1 Max to my interface (so I can listen on good speakers), the playback immediately slows down (thus lowering the pitch of the song as well). As soon as I unplug it, it returns to normal speed. Why is this happening? It did ...

Casual Listener

When I connect my Macbook M1 Max to my interface (so I can listen on good speakers), the playback immediately slows down (thus lowering the pitch of the song as well). As soon as I unplug it, it retu...

OscarDC

Moderator

2183 Views

3 replies

0 likes

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progress bar acts weird

I've started a song in a playlist and moved the progress bar about halfway the song. Then when I play a different song from that playlist, that song starts playing at 0:00, but... the progress bar either moves to the right of the previous song's posi...

Music Fan

I've started a song in a playlist and moved the progress bar about halfway the song. Then when I play a different song from that playlist, that song starts playing at 0:00, but... the progress bar ei...

Nethervoid

Casual Listener

2359 Views

3 replies

4 likes

  • 2359 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Spotify *only* plays through Macbook speakers?

No matter what my computer's output settings are, the Spotify app will *always* play through my laptop's speakers. All other apps are able to be played through headphones, a bluetooth speaker, my Scarlett 18i8, etc. but no matter my output settings, ...

Casual Listener

No matter what my computer's output settings are, the Spotify app will *always* play through my laptop's speakers. All other apps are able to be played through headphones, a bluetooth speaker, my Sca...

OscarDC

Moderator

6160 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! Suggestion for Spotify Desktop (Release Date)

PlanPremiumUSA DeviceMacBook Pro 2020 Just had a suggestion if there are any developers that read these. Love Spotify's interface as a whole, but I think it would be great to include a song/album's release date (not just year) on the Desktop version,...

Casual Listener

Plan Premium USA   Device MacBook Pro 2020   Just had a suggestion if there are any developers that read these. Love Spotify's interface as a whole, but I think it would be great t...

music25_

Casual Listener

1573 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Unable to play Playlist Folders

PlanPremiumCountrySweden DeviceMacbook Pro 2021Operating SystemMac OS 12.4 My Question or IssueWhen I try to play all playlists in a folder I get a popup "Spotify can't play this right now. If you have the file on your computer you can import it."Pla...

Casual Listener

Plan Premium Country Sweden   Device Macbook Pro 2021 Operating System Mac OS 12.4   My Question or Issue When I try to play all playlists in a folder I get a popup "Spotify can'...

Yordan

Moderator

1309 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cache from downloads on my external drive, now what?

I installed Spotify on my new iMac. Worked fine. Today, I went to my external hard drive (where I keep all my documents) and, it was oddly full of folders that had two digit names. s8, f7, aN, etc. My files were there and, fine. Just all these moslty...

Regular

I installed Spotify on my new iMac. Worked fine.   Today, I went to my external hard drive (where I keep all my documents) and, it was oddly full of folders that had two digit names. s8, f7,...

Hollowest_

Casual Listener

28444 Views

12 replies

2 likes

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  • 12 replies
  • 2 likes

Superuser Contribution Spotify Helper uses a lot of data after just being started

PlanPremiumCountryHong Kong DeviceMacBook AirOperating SystemmacOS Monterey 12.3.1 My Question or IssueI have Spotify on auto-start when I boot my laptop and today I'm on a metered WiFi connection (the router is using 4G). Because it's a bit slow and...

Newbie

Plan Premium Country Hong Kong   Device MacBook Air Operating System macOS Monterey 12.3.1   My Question or Issue I have Spotify on auto-start when I boot my laptop and today I'm...

Alex

Spotify Legend

999 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Date added not showing on playlist and column is empty

PlanFreeCountryUnited StatesDeviceMacbook Pro 2019Operating SystemmacOS My Question or IssueWhen looking at the dates added for my playlist, it wasn't there anymore after updating Spotify and instead of a dates added column it said Release date but i...

Newbie

Plan Free Country United States Device Macbook Pro 2019 Operating System macOS   My Question or Issue When looking at the dates added for my playlist, it wasn't there anymore after upd...

FenneW

Visitor

4188 Views

2 replies

0 likes

  • 4188 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Search "See All" sometimes shows grey boxes instead of results

PlanPremiumCountryUSADeviceMac Mini Late 2014Operating SystemmacOS 12.4 (21F79)Spotify VersionSpotify for macOS (Intel)1.1.85.895.g2a71e1b8 My Question or IssueSearching works, but clicking on "See All" sometimes shows grey boxes instead of results (...

Gig Goer

Plan Premium Country USA Device Mac Mini Late 2014 Operating System macOS 12.4 (21F79) Spotify Version Spotify for macOS (Intel) 1.1.85.895.g2a71e1b8   My Question or Issue Searchin...

AndresM

Moderator

663 Views

3 replies

0 likes

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Solved!!Superuser Contribution Gigantic interface issue

Hi! Several weeks ago my interface has completely changed for no reason and it has become unmanageable and unusable. I tried to reinstall but nothing worked, the search for the interface switch from the visually impaired mode to normal was also unsuc...

Casual Listener

Hi! Several weeks ago my interface has completely changed for no reason and it has become unmanageable and unusable. I tried to reinstall but nothing worked, the search for the interface sw...

Alex

Spotify Legend

1003 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution Spotify (old) won't update?

On my MacBook, the Spotify app says "Spotify(old)". I have tried looking for updates and redownloading the app, but it still does not work? Does anybody know how to fix this? Thank you so much!

Newbie

On my MacBook, the Spotify app says "Spotify(old)". I have tried looking for updates and redownloading the app, but it still does not work? Does anybody know how to fix this? Thank you so much!

AndresM

Moderator

31032 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Superuser Contribution [Desktop] Spacebar to play/pause not working after switching back to Spotify app from hidden

I'm on MacOS Mojave 10.14.6 and Spotify version 1.1.84.716.gc5f8b819 for Intel. I always hide my apps (using Command-H) to switch and manage my windows. When I hide the Spotify app, then switch back to it so it becomes the active application, then pr...

Visitor

I'm on MacOS Mojave 10.14.6 and Spotify version 1.1.84.716.gc5f8b819 for Intel. I always hide my apps (using Command-H) to switch and manage my windows. When I hide the Spotify app, then switch ...

Jeremy

Spotify Legend

1417 Views

1 replies

2 likes

Desktop
  • 1417 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution when playing a playlist, Spotify chooses random songs not from the selected playlist

Today when playing any playlist on my mac client, spotify does not stay on the playlist I select, and randomly selects other songs from my all liked songs. PlanPremium Countryaccount belongs to Portugal but at the moment I'm in Germany Device(Macbook...

Regular

Today when playing any playlist on my mac client, spotify does not stay on the playlist I select, and randomly selects other songs from my all liked songs.   Plan Premium   Country ac...

Jeremy

Spotify Legend

1448 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution making multiple playlists private

PlanPremiumCountry Device2018 macbook proOperating System My Question or IssueI'd like to make all my playlists private (I have upward of 200). Can I do this in one action? Or does it require going through each individually and privatizing each indiv...

Regular

    Plan Premium Country   Device 2018 macbook pro Operating System     My Question or Issue I'd like to make all my playlists private (I have upward of 200). Can...

AndresM

Moderator

1284 Views

2 replies

0 likes

  • 1284 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable To Custom Order Playlists On macOS Desktop

PlanPremiumCountryUSADeviceMacBook Pro 16Operating SystemmacOS 12.3 I'm using Spotify for macOS / 1.1.83.956 and am trying to custom order my playlists. Per the instructions, I should be able to drag a playlist to a new location. When I do that, noth...

Casual Listener

Plan Premium Country USA Device MacBook Pro 16 Operating System macOS 12.3   I'm using Spotify for macOS / 1.1.83.956 and am trying to custom order my playlists.  Per the instructi...

LeonD60

Casual Listener

625 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution spotify songs skip down when i try to play anything

Whenever i try to play any song, it skips down 5-6 songs and then the songs don't have any sound, tats the best i can explain for now because i don't know what's going on

Casual Listener

Whenever i try to play any song, it skips down 5-6 songs and then the songs don't have any sound, tats the best i can explain for now because i don't know what's going on

Yordan

Moderator

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Solved!! 3282 segmentation fault /Applications/Spotify.app/Contents/MacOS/Spotify

macOS 12.3.1, M1 MacBook AirThe app crashes with that error after launch. There are also many "exception EXC_GUARD invalid in EXC_CRASH" warnings.

Casual Listener

macOS 12.3.1, M1 MacBook Air The app crashes with that error after launch. There are also many "exception EXC_GUARD invalid in EXC_CRASH" warnings.

luczoxz

Casual Listener

745 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Crossfade not working or am I doing it wrong?

I just installed the latest preview on my Mac, and have enabled the crossfade option in the preferences, but new tracks just start playing straight away with no crossfading occurring.Is this not working, or am I confused as how the crossfade should w...

Roadie

I just installed the latest preview on my Mac, and have enabled the crossfade option in the preferences, but new tracks just start playing straight away with no crossfading occurring. Is this not wo...

Burglar363

Newbie

119862 Views

27 replies

0 likes

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  • 0 likes

spotify music with itunes visualizer (mac)

Hello. I was wondering, is it possible to visualize my spotify music with the build-in visualizer from itunes for free on my mac? I know spotify has a build-in visualizer but it's not that amazing... also i've tried doing it with Soundflowerbed en Ni...

Newbie

Hello. I was wondering, is it possible to visualize my spotify music with the build-in visualizer from itunes for free on my mac? I know spotify has a build-in visualizer but it's not that amazing....

HeyPhil

Newbie

24302 Views

5 replies

7 likes

Mac
  • 24302 Views
  • 5 replies
  • 7 likes

Solved!!Superuser Contribution Spotify on Mac randomly plays Spotify's Feelin' Good playlist without me wanting to

PlanPremiumDeviceMacbook Pro 2017Operating SystemMac My Question or IssueSpotify on Mac randomly plays Spotify's Feelin' Good playlist without me wanting to. First it turns up the volume of the laptop itself really high and after a few seconds the pl...

Regular

Plan Premium Device Macbook Pro 2017 Operating System Mac   My Question or Issue Spotify on Mac randomly plays Spotify's Feelin' Good playlist without me wanting to. First it turns up th...

3mma3mma

Visitor

3684 Views

18 replies

3 likes

  • 3684 Views
  • 18 replies
  • 3 likes