Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2025 Views
  • 1 replies
  • 0 likes
  • 2025 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4418 Views
  • 1 replies
  • 0 likes
  • 4418 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3379 Views
  • 1 replies
  • 3 likes
  • 3379 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38831 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38831 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165101 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165101 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution Spotify won't load on my mac

PlanPremiumCountrySpainDeviceMacBook Pro, Chip: Apple M1 ProOperating SystemMacOS Ventura Version 13.0.1 (22A400) Spotify won't load!!!It just stopped working.I tried updating my mac, uninstalling and reinstalling Spotify, Restarting my laptop, going...

  • Casual Listener
  • Plan Premium Country Spain Device MacBook Pro, Chip: Apple M1 Pro Operating System MacOS Ventura  Version 13.0.1 (22A400)   Spotify won't load!!! It just stopped working. I ...
  • Lyubka
  • Moderator
  • 23065 Views
  • 3 replies
  • 0 likes
  • 23065 Views
  • 3 replies
  • 0 likes

Discover Weekly not varying suggestions based on listening habits or interests

PlanPremiumCountryUSA DeviceWin10, OSX, AndroidOperating SystemWin10, OSX, Android My Question or Issue Day to day, I listen most often to music which contains lyrics, yet for over a year now, my Discover Weekly suggestions refuse to suggest nothing ...

  • Casual Listener
  • Plan Premium Country USA    Device Win10, OSX, Android Operating System Win10, OSX, Android   My Question or Issue  Day to day, I listen most often to music which conta...
  • 1155961135
  • Newbie
  • 759 Views
  • 2 replies
  • 1 likes
  • 759 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify closes immediately, only when connected to internet.

PlanPremiumCountryAustraliaDeviceMacbook Air 2020Operating SystemMacOS 10.15.7 My Question or IssueSpotify closes immediately whenever I try to open it if I am connected to the internet. It briefly shows a blank screen with a notice on the top of the...

  • Visitor
  • Plan Premium Country Australia Device Macbook Air 2020 Operating System MacOS 10.15.7     My Question or Issue Spotify closes immediately whenever I try to open it if I am connec...
  • Alex
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast videos are not working when 'Hardware acceleration' is turned on for Spotify

Podcast videos are not working when 'Hardware acceleration' is turned on for Spotify.When turning off hardware acceleration, which restarts Spotify, it works again.

  • Newbie
  • Podcast videos are not working when 'Hardware acceleration' is turned on for Spotify. When turning off hardware acceleration, which restarts Spotify, it works again.
  • MihailY
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Zoom state on Mac Client

The zoom state in the Mac Client causes content to get lost. Much of the UI goes off the page when zooming in, and whenzooming back out, the content re-centers in the wrong way, often hiding UI like the search by scrolled out of the view window. The ...

  • Visitor
  • The zoom state in the Mac Client causes content to get lost.  Much of the UI goes off the page when zooming in, and when zooming back out, the content re-centers in the wrong way, often hiding...
  • Eni
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix caching issue

PlanPremiumCountryHungary DeviceMacbook Pro 16-inch, 2019Operating SystemMacOS Ventura 13.0.1 My Question or IssueIt's probably happening on other always-changing playlist as well, but it's easy to observe on Daily Mix panes. When I start playing the...

  • Regular
  • Plan Premium Country Hungary   Device Macbook Pro 16-inch, 2019 Operating System MacOS Ventura 13.0.1   My Question or Issue It's probably happening on other always-changing play...
  • Vasil
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app doesn't work after MacBook update Ventura 13.0

PlanPremiumCountrySwedenDeviceMacbook Pro 2021Operating SystemVentura 13.0 My Question or Issue: After I updated my Macbook Pro 2021 to Ventura 13.0 the Spotify app doesn't work anymore. When I start the app it is just gray and after awhile is says t...

  • Newbie
  • Plan Premium Country Sweden Device Macbook Pro 2021 Operating System Ventura 13.0   My Question or Issue: After I updated my Macbook Pro 2021 to Ventura 13.0 the Spotify app doesn'...
  • macivi
  • Visitor
  • 4722 Views
  • 2 replies
  • 0 likes
  • 4722 Views
  • 2 replies
  • 0 likes

Superuser Contribution Search not working for Artists, Albums etc

When searching for an artist or an album I get the message 'Oooops, something went wrong loading the artist / album' PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

  • Visitor
  • When searching for an artist or an album I get the message 'Oooops, something went wrong loading the artist / album'     Plan Free/Premium Country   Device (iPhone 8, Samsung G...
  • Dian
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant Like songs - The green heart disappears shortly after adding

What is wrong with my Spotify. Anyone else had the same problem? I can't like more songs. Currently some 6300 songs that I have liked, and for a couple of weeks now, I have not been able to like more songs on my Spotify on MacBook Pro macOS Catalina,...

  • Newbie
  • What is wrong with my Spotify. Anyone else had the same problem? I can't like more songs. Currently some 6300 songs that I have liked, and for a couple of weeks now, I have not been able to like more...
  • OscarDC
  • Moderator
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution video not playing

I only have audio and no video in web or application.

  • Visitor
  • I only have audio and no video in web or application.
  • MihailY
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect to a device pop-up multiple times a day

Premium Plan, UK, Macbook pro MacOsX 13.0.1, have a Sonos + Amazon Echo at home. Every single day I get this annoying pop-up, at least 3-4 times a day. I've tried connecting to devices and disconnecting, but it still prefers to assume I don't know to...

atyfMTXJ.png
  • Casual Listener
  • Premium Plan, UK, Macbook pro MacOsX 13.0.1, have a Sonos + Amazon Echo at home.   Every single day I get this annoying pop-up, at least 3-4 times a day. I've tried connecting to devices and d...
  • MihailY
  • Moderator
  • 401 Views
  • 3 replies
  • 0 likes
  • broken
    bug
    UX
  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution Some Thing Went Wrong

PlanPremium Operating SystemWindows My Question or IssueHi guysI just installed it and came out with such a page, I have seen many replies, close the network, reopen and many. How to solve it?

  • Visitor
  •   Plan Premium   Operating System Windows    My Question or Issue Hi guys I just installed it and came out with such a page, I have seen many replies, close the network, ...
  • Eni
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing on app and browser

When I am trying to listen to Spotify on my computer ( OS Ventura 13.0)....--The App will MAYBE play one song, but sometimes it doesn't play at all. The progress bar of the song is moving but there's no sound--I don't have sound issues with any other...

  • Visitor
  • When I am trying to listen to Spotify on my computer ( OS Ventura 13.0).... --The App will MAYBE play one song, but sometimes it doesn't play at all. The progress bar of the song is moving but there...
  • OscarDC
  • Moderator
  • 317 Views
  • 1 replies
  • 1 likes
  • 317 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Bug - Web Player - Cinema Mode on smaller window does not occupy entire window

DeviceWeb Player (Tested on Safari and Chrome)Operating SystemMac Intel My Question or IssueDidn't find any place for web browser threads so I'll post it here. For Cinema mode, after reaching a minimum threshold, the "player controls" get left out, l...

  • Casual Listener
  • Device Web Player (Tested on Safari and Chrome) Operating System Mac Intel   My Question or Issue Didn't find any place for web browser threads so I'll post it here.   For Cinema mo...
  • Raisen
  • Casual Listener
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback speed not available from Mac Desktop when playing to Amazon Echo.

Family Plan (main account), USA2021 Macbook Pro, OS 12.5.1 I've been listening to podcasts on my macbook pro at 1.2x speed. I just decided to try listening on my Echo. As soon as I switch to listening from my Echo the speed options are gone and it re...

Screen Shot 2022-11-02 at 2.28.15 PM.png Screen Shot 2022-11-02 at 2.28.30 PM.png
  • Music Fan
  • Family Plan (main account), USA 2021 Macbook Pro, OS 12.5.1   I've been listening to podcasts on my macbook pro at 1.2x speed. I just decided to try listening on my Echo. As soon as I sw...
  • Kiril
  • Moderator
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Firewall Blocking Spotify Error Code auth:16

PlanFree/PremiumCountryUnited StatesDeviceMacBook Pro, Mid 2012Operating SystemmacOS Mojave My Question or IssueAs I've seen many people posting about here, I too seem to have fallen to the "firewall may be blocking Spotify" problem that many others ...

  • Regular
  • Plan Free/Premium Country United States Device MacBook Pro, Mid 2012 Operating System macOS Mojave   My Question or Issue As I've seen many people posting about here, I too seem to hav...
  • bthrane
  • Casual Listener
  • 79523 Views
  • 51 replies
  • 0 likes
  • 79523 Views
  • 51 replies
  • 0 likes

Solved!! Error Code auth:16 on Mac after logging out. Clean reinstall does nothing

Plan: PremiumUSA DeviceMacbook Pro 2022MacOS Monterrey 12.4 Traveled out of town to attend friends wedding. Signed out and signed in as friend's account since she had playlists set up for the reception. Testing at hotel went great. Downloaded a bunch...

  • Casual Listener
  • Plan: Premium USA   Device Macbook Pro 2022 MacOS Monterrey 12.4   Traveled out of town to attend friends wedding. Signed out and signed in as friend's account since she had pla...
  • JBayudz
  • Composer
  • 527 Views
  • 3 replies
  • 0 likes
  • 527 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify podcast playback issues with silences and pauses

PlanPremiumArgentinaDeviceMacBook Air M1Operating SystemiOS Ventura If happens to me while listening to podcasts on Spotify for Mac (not on iPhone), that when there's a silence such as between words and sentences the audio cuts off and it resume at t...

  • Casual Listener
  • Plan Premium Argentina Device MacBook Air M1 Operating System iOS Ventura   If happens to me while listening to podcasts on Spotify for Mac (not on iPhone), that when there's a silence s...
  • Vasil
  • Moderator
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Search] Asterisk "*" Search in Playlist Crashes Application

There is a bug in Spotify for macOS (Intel) where searching just the "*" symbol in a playlist crashes the page and you have to refresh in the application. Not an urgent bug, but still something that could be fixed in the search engine. An interesting...

  • Newbie
  • There is a bug in Spotify for macOS (Intel) where searching just the "*" symbol in a playlist crashes the page and you have to refresh in the application.   Not an urgent bug, but still someth...
  • Novy
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • Desktop
    Search
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution autoplays even when autoplay is turned off

Plan: PremiumUSA DevicemacOperating Systemmonterey 12.0.1 i have the autoplay option toggled to off and never had a problem but i updated to spotify 1.1.72.439.gc253025e today and now it's autoplaying after the album ends. i've tried quitting spotify...

  • Regular
  • Plan: Premium USA   Device mac Operating System monterey 12.0.1   i have the autoplay option toggled to off and never had a problem but i updated to spotify 1.1.72.43...
  • robertd1987
  • Visitor
  • 1750 Views
  • 13 replies
  • 1 likes
  • 1750 Views
  • 13 replies
  • 1 likes