Spotify does not open

[Cantiilloo]

Plan

Premium

Country

Spain

Device

Macbook Pro late 2016

Operating System

MacOs Ventura

My Question or Issue

It's impossible to sign in on the app or the web app. Always I try to do it, appears an error message that says: "Something it's going wrong. Try to reload the page".

It does not matter how many times I do it, it never works.

I have reinstalled the app so many times, delete the cache... 

[OscarDC · Accepted solution]

Hey @Cantiilloo,

Thank you for reaching out to the Community and welcome.

This type of case is usually related to some specific cache stored on the "host files" of your device. First, we'd recommend clearing any entries which contain Spotify from the host files on your computer by following the instructions in this post.

If the issue persists, would you mind checking with a different network connection to see if it makes any difference? In case you don't have another one available, you can use a mobile data hotspot.

We'll be on the lookout.

[Cantiilloo · Accepted solution]

Thank you! That was the problem, but for edit the hosts file in macOs is a bit different.

1.- You must open the terminal and write the next command:

               sudo nano /etc/hosts

2.- Then you can edit the lines that appears in the link you've post.

Thank you another time! 

[OscarDC]

Hey @Cantiilloo,

Thank you for keeping in contact.

We're glad to know that everything is working fine now. We also appreciate the clarification about the correct process for editing those host files. Hopefully, this tip will help other users that came to this thread too.

In case you need anything else, remember that we're just a post away.

Cheers!