Cannot Configure Mac Desktop Mac/Black Window

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Cannot Configure Mac Desktop Mac/Black Window

MusicMaven
Music Fan

Today I started up Spotify for the first time in a few weeks.  At first it was missing parts and now it is a black window with no content.  Selecting preferences does not bring up anything.  I tried reinstalling (no change) and a search of the community has not turned up anything helpful.  At least I now know that the app UI has been changed but right now I am stuck. . .

 

I tried to determine compatibility since I am running OS 10.14.6 Mojave but I cannot locate the info on the Spotify website.   I'm a Premium member.

 

 

 

 

 

 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

MusicMaven
Music Fan
Deleting the Spotify preference file (@hvarday's suggestion) fixed the problem. Thank you.
Sorry for the delay replying. . . I'm going to check my notification settings because I did not receive an email from the forum.

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4 Replies

lobert
Visitor

I have the same problem. App appears to need an update Big Sur 11.4

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for reaching out here in the Community. 

 

Would you mind letting us know if you notice any difference after following @hvarday's suggestion here?

 

If this doesn't do the trick, we'd recommend checking these steps to launch the app in Mac safe mode.

 

Let us know how it goes. 

NovyModerator
 
Help others find this answer and click "Accept as Solution".
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"Music touches us emotionally, where words alone can't." -Henry Thoreau
Solution!

MusicMaven
Music Fan
Deleting the Spotify preference file (@hvarday's suggestion) fixed the problem. Thank you.
Sorry for the delay replying. . . I'm going to check my notification settings because I did not receive an email from the forum.

View solution in original post

Novy
Moderator
Moderator

Hi @MusicMaven

 

Thanks for keeping us in the loop. 

 

We're glad to hear that this has worked for you. 

 

The Community will be here if anything else comes up.

 

Take care 🙂

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau
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