Cannot Configure Mac Desktop Mac/Black Window

[MusicMaven]

Today I started up Spotify for the first time in a few weeks.  At first it was missing parts and now it is a black window with no content.  Selecting preferences does not bring up anything.  I tried reinstalling (no change) and a search of the community has not turned up anything helpful.  At least I now know that the app UI has been changed but right now I am stuck. . .

I tried to determine compatibility since I am running OS 10.14.6 Mojave but I cannot locate the info on the Spotify website.   I'm a Premium member.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[lobert]

I have the same problem. App appears to need an update Big Sur 11.4

[Novy]

Hey folks, 

Thanks for reaching out here in the Community. 

Would you mind letting us know if you notice any difference after following @hvarday's suggestion here?

If this doesn't do the trick, we'd recommend checking these steps to launch the app in Mac safe mode.

Let us know how it goes. 

[MusicMaven · Accepted solution]

Deleting the Spotify preference file (@hvarday's suggestion) fixed the problem. Thank you.
Sorry for the delay replying. . . I'm going to check my notification settings because I did not receive an email from the forum.

[Novy]

Hi @MusicMaven, 

Thanks for keeping us in the loop. 

We're glad to hear that this has worked for you. 

The Community will be here if anything else comes up.

Take care 🙂

[#6]

simply, it can't even load the error message