Hey there,
Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!
This issue could vary depending on the device you have. We understand you've already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?
If so and the issue persists, would you mind including more details about the issue in your next response? Also, it would be great if you could include as well the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.
We'll be on the lookout.
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