Dell laptop. 32 gigs of ram, i7 processor, 1TB SSHD with only 176 GB used
My Question or Issue
I'm trying to use the windows PC app to stream while at work and it will not display album artwork while I'm on the network in my employer's office. Once I connect to the hotspot on my phone, I can see album artwork. The issue is consistent across the web player and desktop app. In fact, I cannot load the web player when connected to my employer's network, but it loads right away on my phone's hotspot. Audio has no problem, but it's annoying that I can't see album artwork, as it's sometimes a little quicker and easier to navigate my library. This is strange, I would think if my employer's network provisions inhibit any part of spotify's service, it wouldn't work at all.
Are there any technical details that someone can disseminate to me so I can have a conversation with our networking guys in the office? This is really annoying and I don't think it should be this difficult to get album artwork. Our networking guy isn't the most proficient, so spell it out for us if you could.