Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150075 Views
0 replies
26 likes
Plan FreeCountry Canada Device PC running Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ok I am running Windows 10 (64 bit) and when I have Spotify...
Plan Free Country Canada Device PC running Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) ...
Spotify Legend
5350 Views
11 replies
12 likes
I recently installed Windows 10 1607 64-bit and wanted to install Spotify on it but once it installed, I cannot open the program. There is nothing in the task manager and have reinstalled it twice and restarted my PC. I have installed .NET framework,...
I recently installed Windows 10 1607 64-bit and wanted to install Spotify on it but once it installed, I cannot open the program. There is nothing in the task manager and have reinstalled it twice an...
Spotify Legend
556 Views
1 replies
0 likes
Hello,I have a Windows 10 headless machine with speakers. I can cast my music to it from my android using the Windows Spotify App. But I would like to use it as receiver NOT linked to any spotify account, as if it were a Chromecast, Android TV, etc. ...
Hello, I have a Windows 10 headless machine with speakers. I can cast my music to it from my android using the Windows Spotify App. But I would like to use it as receiver NOT linked to any spotify a...
1060 Views
0 replies
2 likes
PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueHello, after the automatic update my spotify cant connect to the internet. I always have to downgrade my program to use it. for example: "spotify-1-0-85-259" works fine. ...
Plan Premium Country Germany Device PC Operating System Windows 10 My Question or Issue Hello, after the automatic update my spotify cant connect to the internet. I always have to do...
Regular
934 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceDell ComputerOperating SystemWindows 10 My Question or IssueHello,All of a sudden this morning, the App switched to Offline Mode and stopped playing. I closed the App and opened it back up and was unable to log back in to th...
Plan Premium Country US Device Dell Computer Operating System Windows 10 My Question or Issue Hello, All of a sudden this morning, the App switched to Offline Mode and stopped playi...
Roadie
1038 Views
1 replies
0 likes
PlanPremium w/ familyOperating SystemWindows 10 My Question or IssueHello there,since yesterday (September 2nd 2019) I cannot access the web player on my work PC.I'm using Windows 10 with Chrome Version 76.0.3809.132 (Official Build) (64-bit).When I ...
Plan Premium w/ family Operating System Windows 10 My Question or Issue Hello there, since yesterday (September 2nd 2019) I cannot access the web player on my work PC. I'm using ...
Spotify Star
910 Views
3 replies
1 likes
PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 10, 1903My Question or IssueTurning "Autoplay" under settings does nothing. On=Autoplays, Off=Autoplays. Tried to reboort, reinstall. Feature or Bug?
Plan Premium Country Sweden Device Desktop Operating System Windows 10, 1903 My Question or Issue Turning "Autoplay" under settings does nothing. On=Autoplays, Off=Autoplays....
Spotify Star
417 Views
1 replies
0 likes
PlanPremiumCountryAustraliaOperating SystemWindows 10 My Question or IssueWhen I logged in to Spotify on Internet Explorer it automatically redirects me to Popfiltr and I am unable to log into my normal Spotify. Is there any way for me to log out of ...
Plan Premium Country Australia Operating System Windows 10 My Question or Issue When I logged in to Spotify on Internet Explorer it automatically redirects me to Popfiltr and I...
Spotify Star
919 Views
1 replies
0 likes
ProblemMy Problem is, i start Spotify and click on a Song, its insantly over, i click on a Playlist and it skips the songs till the playlist is over. What can i do?PlanPremiumCountryGermanyDevicePcOperating SystemWindows 8.1 Pro
Problem My Problem is, i start Spotify and click on a Song, its insantly over, i click on a Playlist and it skips the songs till the playlist is over. What can i do? Plan Premium Country Germany...
Community Legend
440 Views
1 replies
0 likes
I would like to add music or sounds to my slide show? What is the best process if it is possible? When I am trying to find the downloads on my desktop, I cannot find them? Does the Spotify app allow this? My email: *snip*
I would like to add music or sounds to my slide show? What is the best process if it is possible? When I am trying to find the downloads on my desktop, I cannot find them? Does the Spotify app al...
1063 Views
0 replies
0 likes
FreeMexicoDesktop and Android (Motorola)Windows 10I know that many have asked this but I can't find a solution.My phone connects automatically every time I open Spotify on my computer. I have already removed this device (my phone) from my computer bu...
Free Mexico Desktop and Android (Motorola) Windows 10 I know that many have asked this but I can't find a solution. My phone connects automatically every time I open Spotify on my computer. I ha...
Spotify Legend
467 Views
2 replies
1 likes
When I press the skip hotkeys (F10 and F12) they seem to skip the whole playlist. Anyway to fix this?
When I press the skip hotkeys (F10 and F12) they seem to skip the whole playlist. Anyway to fix this?
Spotify Legend
450 Views
1 replies
0 likes
If you're going to fill my home/browse page with DRAKE and playlists featuring DRAKE - at least give me permission to "remove" or "dislike". Especially since I've listened to about 4minutes worth of his music and never added or saved anything to my l...
If you're going to fill my home/browse page with DRAKE and playlists featuring DRAKE - at least give me permission to "remove" or "dislike". Especially since I've listened to about 4minut...
Music Fan
1176 Views
3 replies
6 likes
PlanPremiumCountryUSA DeviceDesktop Operating SystemWindows 10 My Question or IssueIt used to be that you could shift-click or ctrl-click to select multiple tunes for deletion or moving between playlists. That no longer works. How do you select multi...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue It used to be that you could shift-click or ctrl-click to select mult...
Regular
3081 Views
3 replies
0 likes
PlanPremiumCountry United States of AmericaDeviceLaptopOperating SystemWindows 10 My Issue Since the latest update to Spotify, the application will crash at random times while playing podcasts, shutting itself down unexpectedly. This occurs after the...
Plan Premium Country United States of America Device Laptop Operating System Windows 10 My Issue Since the latest update to Spotify, the application will crash at random ...
Visitor
3610 Views
17 replies
12 likes
PlanPremiumCountryUSADeviceHP laptopOperating SystemWindows 10 6 bi hi guys, this just started happening the other day and I have no idea why. the songs play in reverse. so if I have it sorted by song title and play the song "in da club", the next so...
Plan Premium Country USA Device HP laptop Operating System Windows 10 6 bi hi guys, this just started happening the other day and I have no idea why. the songs play in ...
Gig Goer
7153 Views
12 replies
0 likes
First, it is hard as **bleep** to even GET to this point of posting an issue. Second, this seems to be an on-going issue based on the YEARS of form posts about this. All of my playlists have stopped updating on my phone, computer, etc. I have done al...
First, it is hard as **bleep** to even GET to this point of posting an issue. Second, this seems to be an on-going issue based on the YEARS of form posts about this. A...
Spotify Legend
883 Views
3 replies
3 likes
No Images show on my work PC. I've chatted with support, with zero solutions. This has been going on for a year. The computer is very fast and has excellent internet connection. Images show on my phone and home devices.PlanPremiumCountryUSADeviceWind...
No Images show on my work PC. I've chatted with support, with zero solutions. This has been going on for a year. The computer is very fast and has excellent internet connection.&nbs...
Community Legend
748 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueThe dislike button in the playlist radio doesn't work at all. I click it and nothing happens. The like button and the menu buttons work just fine. I tried a fresh install and...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue The dislike button in the playlist radio doesn't work at all. I click it and nothing happe...
Spotify Legend
950 Views
2 replies
2 likes
I just got a problem with the filter in my playlists after the latest update, when I now search up an artist I have on spotify, it does find the songs on that artist, but when I play one song and expect it to change to another song by the same artist...
I just got a problem with the filter in my playlists after the latest update, when I now search up an artist I have on spotify, it does find the songs on that artist, but when I play one so...
Spotify Legend
4764 Views
13 replies
20 likes
