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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1752 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146468 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131482 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11026 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Unhappy with how radio/playlist radio has changed.

Allright, I have been holding this back for a while now, but now I'm really wondering what you are doing. First you removed the ability to delete a playlist radio. Then you removed playlist radio or custom radio channels from radio tab. Now playlist ...

Music Fan

Allright, I have been holding this back for a while now, but now I'm really wondering what you are doing.   First you removed the ability to delete a playlist radio. Then you removed playlist ...

dado111

Newbie

2986 Views

8 replies

12 likes

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  • 12 likes

Songs don't appear as liked on the artists page

PlanFreeCountryRomania Operating SystemWindows 10 My Question or IssueRecently switched from premium to free and noticed that some of the songs that I liked don't appear as liked on the artists page, and for some, not even the album appears on the ar...

Newbie

Plan Free Country Romania   Operating System Windows 10   My Question or Issue Recently switched from premium to free and noticed that some of the songs that I liked don't appear a...

365 Views

0 replies

1 likes

  • 365 Views
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  • 1 likes

Liked records

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueYou now get a love heart next to tracks to indicate that a track is liked, however this doesnt seem to be consistent. As you can see from the screen shot. the track Grace, ive...

Roadie

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue You now get a love heart next to tracks to indicate that a track is liked, however this doesnt seem...

Loxer

Community Legend

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
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Can't change playlist image

I have several playlists but for one I cannot change the old image I uploaded once. If I pick a new image, it loads and shows the new image. When I then click away from that playlist and back, then the old image is shown again. Restarted the client, ...

Music Fan

I have several playlists but for one I cannot change the old image I uploaded once. If I pick a new image, it loads and shows the new image. When I then click away from that playlist and back, then t...

Loxer

Community Legend

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify skips all songs immediately after I connected my Scarlett 2i2

PlanPremiumCountryNorwayDeviceDesktopOperating SystemWindows 10, latest version My Question or IssueI've tried everything. YouTube and stuff works perfectly.Reinstalling SpotifyClearing Spotify cacheUpdating JavaRestarting my computerUpdate drivers (...

Regular

Plan Premium Country Norway Device Desktop Operating System Windows 10, latest version   My Question or Issue I've tried everything. YouTube and stuff works perfectly. Reinstalling S...

HagenVonMerak

Casual Listener

4048 Views

7 replies

0 likes

all
Desktop
immediately
skips
songs
Windows 10
  • 4048 Views
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Just a quick question pls help

PlanFree/PremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my liked songs playlist has my entire library on my computer 10,000+ songs i guess my (s...

Casual Listener

Plan Free/Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

OneByBoo

Roadie

965 Views

3 replies

0 likes

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  • 3 replies
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can't Spotify be better

I have Premium and a Macbook Pro with the latest OS. Number one, my Spotify app on this computer never works. When I open it, nothing loads. It's impossible to use. I've tried all the fixes on this site, and it doesn't work. So then I try to use it o...

Regular

I have Premium and a Macbook Pro with the latest OS.  Number one, my Spotify app on this computer never works.  When I open it, nothing loads.  It's impossible to use.  I've tried...

booradleytron

Regular

525 Views

1 replies

1 likes

  • 525 Views
  • 1 replies
  • 1 likes

Spotify app closes

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI have many different audio outputs set up on my pc. When I choose to use any output other than my headphones, Spotify closes when I press play. If I set my output to headphones it p...

Casual Listener

Plan Premium Country USA Operating System Windows 10   My Question or Issue I have many different audio outputs set up on my pc. When I choose to use any output other than my headphones,...

SehirMerkezi

Casual Listener

936 Views

4 replies

1 likes

  • 936 Views
  • 4 replies
  • 1 likes

I can't do anything

I can't play music or see friend activity. the only music i can play is what is currently saved on my pc. On top of that I can't see artist i've followed, all my playlists are empty, and saved songs and albums are gone. It started when i downloaded a...

Casual Listener

I can't play music or see friend activity. the only music i can play is what is currently saved on my pc. On top of that I can't see artist i've followed, all my playlists are empty, and saved songs ...

Bfilms

Casual Listener

966 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Desktop App Only Plays for 6 Seconds

PlanPremiumCountryUSDeviceLaptopOperating SystemWindows 10 My Question or IssueMy desktop app will only play a song for about 6-8 seconds and then just freeze for no reason and no matter if I skip the whole song or skip 10 seconds the song just will ...

Visitor

Plan Premium Country US Device Laptop Operating System Windows 10   My Question or Issue My desktop app will only play a song for about 6-8 seconds and then just freeze for no reason a...

Loxer

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
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Can Spotify add suggestions from my local files

Can Spotify give me suggestions for other artists based upon artists in my local files? In other words can Spotify see the music I already have and make playlist or suggestions based upon that?

Regular

Can Spotify give me suggestions for other artists based upon artists in my local files? In other words can Spotify see the music I already have and make playlist or suggestions based upon that? &nbs...

Snn5

Regular

1398 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Black Screen for Desktop App

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 2016 Server My Question or IssueEvery time I download spotify and then open it all i get is a black screen!i've tried uninstalling and reinstalling, and restarting my computer. it also has ...

Visitor

  Plan Premium Country Canada Device Desktop Operating System Windows 2016 Server   My Question or Issue Every time I download spotify and then open it all i get is a black scree...

Deadstronaut

Casual Listener

9636 Views

2 replies

0 likes

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  • 2 replies
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Add local music instead of starting over with search

I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search for every track or artist to create playlists. If I a...

Regular

I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search fo...

OneByBoo

Roadie

1188 Views

1 replies

0 likes

local
Local files for Spotify Mobile
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Need help with downloading the Windows Application Spotify

Operating SystemWindows 10 My Question or IssueI want to get myself the Windows Application instead of the Microsoft Store Spotify.Whenever I uninstall the Microsoft Store Spotify and try to install the Windows Application it just get replaced with t...

Visitor

Operating System Windows 10   My Question or Issue I want to get myself the Windows Application instead of the Microsoft Store Spotify. Whenever I uninstall the Microsoft Store Spotify and ...

ListenToGlobal

Composer

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
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Is there any way at all to import iTunes playlists into Spotify?

I am bewlidered! When I had first tried Spotify premium 4-5 months ago, it had automatically copied all my playlists from iTunes. If my memory didn't fail me, the only thing I did after that was formatting my PC. However, I installed the same Windows...

Casual Listener

I am bewlidered! When I had first tried Spotify premium 4-5 months ago, it had automatically copied all my playlists from iTunes. If my memory didn't fail me, the only thing I did after that was form...

GregBrock

Visitor

6327 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Solved!! [Win10 desktop] UI Bug in menus

PlanPremiumCountryIsreal Operating Systemwin 10 desktop My Question or Issuethe UI says "copy Spotify URI" instead of URL

Casual Listener

Plan Premium Country Isreal     Operating System win 10 desktop   My Question or Issue the UI says "copy Spotify URI" instead of URL 🙂

Loxer

Community Legend

711 Views

1 replies

0 likes

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[Shuffling] Issues with shuffling on both Windows 10 and Android but NOT iOS

PlanFree/PremiumCountrySwedenDeviceWindows 10, Xiaomi Pocophone F1 and iPad 2Operating SystemWindows 10, Android 9 and iOS 9 My Question or IssueDoes anyone else experience the same problem as me? I listen to a lot of spotify, and I have since releas...

Music Fan

Plan Free/Premium Country Sweden Device Windows 10, Xiaomi Pocophone F1 and iPad 2 Operating System Windows 10, Android 9 and iOS 9   My Question or Issue Does anyone else experience t...

317 Views

0 replies

0 likes

  • 317 Views
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Facebook won't connect

PlanPremiumCountryNorway All Devices I recently started using an old Spotify account and upgraded to premium, because, long story short, I stopped sharing another user with someone else. I can't seem to connect this old user to Facebook. I've read th...

Casual Listener

Plan Premium Country Norway   All Devices   I recently started using an old Spotify account and upgraded to premium, because, long story short, I stopped sharing another user with so...

ListenToGlobal

Composer

627 Views

3 replies

0 likes

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  • 3 replies
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Spotify doesn't load or play anything

PlanPremiumCountryHungaryDevicePCOperating SystemWindows 10My Question or IssueMy spotify doesnt load any music or playlist, when i find a music to play, click on it and nothing happens. On my phone spotify is working.

Casual Listener

Plan Premium Country Hungary Device PC Operating System Windows 10 My Question or Issue My spotify doesnt load any music or playlist, when i find a music to play, click on it and nothing hap...

ListenToGlobal

Composer

703 Views

5 replies

0 likes

  • 703 Views
  • 5 replies
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THE SOUNDS OF SPOTIFY Playlists not loading

PlanPremiumCountryUSADevice(iPhone X, iPad, Windows)Operating System(iOS 10, Windows 10) My Question or IssueI am trying to browse THE SOUNDS OF SPOTIFY playlists....and the playlists don't load past The Sound of Austropop on every single device I tr...

Visitor

Plan Premium Country USA Device (iPhone X, iPad, Windows) Operating System (iOS 10, Windows 10)   My Question or Issue I am trying to browse THE SOUNDS OF SPOTIFY playlists....and the ...

Loxer

Community Legend

465 Views

1 replies

0 likes

loading issues
  • 465 Views
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  • 0 likes