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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1150 Views

0 replies

2 likes

  • 1150 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143646 Views

83 replies

27 likes

  • 143646 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128198 Views

294 replies

22 likes

  • 128198 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10814 Views

1 replies

6 likes

  • 10814 Views
  • 1 replies
  • 6 likes

App keeps playing the next song from a different playlist

PlanPremiumCountryUSADeviceiPhone X, PC (Windows)Operating SystemiOS 12 (up-to-date), Windows 10 (up-to-date) My Question or IssueAs I play songs from other playlists such as Discover Weekly, the next song immediately reverts to another heavily-used ...

Visitor

Plan Premium Country USA Device iPhone X, PC (Windows) Operating System iOS 12 (up-to-date), Windows 10 (up-to-date)   My Question or Issue As I play songs from other playlists such as...

580 Views

0 replies

0 likes

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Daily Mixes don't show up anymore

PlanPremium Operating SystemWindows 10 My Question or IssueI don't have any daily mixes anymore. I already only had 2 or 1, then it dropped to 1. I thought it was normal but now I have NONE. I listen to a wide range of music. Also missing on my phone...

Newbie

Plan Premium   Operating System Windows 10   My Question or Issue I don't have any daily mixes anymore. I already only had 2 or 1, then it dropped to 1. I thought it was normal but n...

A_Musicophile

Community Legend

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Playlist Cover Images | Image files not appearing

PlanPremiumCountryUnited StatesDeviceHP PavilionOperating SystemWindows 10 My Question or IssueI've been having an issue of late where I want to change the cover images for my playlists, however when I am prompted to do so the images I downloaded on ...

Casual Listener

Plan Premium Country United States Device HP Pavilion Operating System Windows 10   My Question or Issue I've been having an issue of late where I want to change the cover images for m...

ItzWyzard

Casual Listener

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Ad won't play and has to be closed to fix issues

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10My Question or IssueSpotify goes to play an ad but the ad just stops. It isn't a connection issue or me just pausing it. It actually says the ad is playing but it never actually does....

Casual Listener

Plan Free Country United States Device Desktop Operating System Windows 10 My Question or Issue Spotify goes to play an ad but the ad just stops. It isn't a connection issue or me just pausi...

MauriceMV

Spotify Star

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Offline Song Storage keeps resetting to default.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHey there, I just switched over from standalone Spotify to Spotify for Windows 10. I'm trying to change the offline song storage to the location where I had downloaded all my...

Visitor

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Hey there, I just switched over from standalone Spotify to Spotify for Windows 10. I'm trying to c...

Loxer

Community Legend

1492 Views

1 replies

1 likes

  • 1492 Views
  • 1 replies
  • 1 likes

Unhappy with how radio/playlist radio has changed.

Allright, I have been holding this back for a while now, but now I'm really wondering what you are doing. First you removed the ability to delete a playlist radio. Then you removed playlist radio or custom radio channels from radio tab. Now playlist ...

Music Fan

Allright, I have been holding this back for a while now, but now I'm really wondering what you are doing.   First you removed the ability to delete a playlist radio. Then you removed playlist ...

dado111

Newbie

2952 Views

8 replies

12 likes

  • 2952 Views
  • 8 replies
  • 12 likes

Songs don't appear as liked on the artists page

PlanFreeCountryRomania Operating SystemWindows 10 My Question or IssueRecently switched from premium to free and noticed that some of the songs that I liked don't appear as liked on the artists page, and for some, not even the album appears on the ar...

Newbie

Plan Free Country Romania   Operating System Windows 10   My Question or Issue Recently switched from premium to free and noticed that some of the songs that I liked don't appear a...

362 Views

0 replies

1 likes

  • 362 Views
  • 0 replies
  • 1 likes

Liked records

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueYou now get a love heart next to tracks to indicate that a track is liked, however this doesnt seem to be consistent. As you can see from the screen shot. the track Grace, ive...

Roadie

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue You now get a love heart next to tracks to indicate that a track is liked, however this doesnt seem...

Loxer

Community Legend

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

Can't change playlist image

I have several playlists but for one I cannot change the old image I uploaded once. If I pick a new image, it loads and shows the new image. When I then click away from that playlist and back, then the old image is shown again. Restarted the client, ...

Music Fan

I have several playlists but for one I cannot change the old image I uploaded once. If I pick a new image, it loads and shows the new image. When I then click away from that playlist and back, then t...

Loxer

Community Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify skips all songs immediately after I connected my Scarlett 2i2

PlanPremiumCountryNorwayDeviceDesktopOperating SystemWindows 10, latest version My Question or IssueI've tried everything. YouTube and stuff works perfectly.Reinstalling SpotifyClearing Spotify cacheUpdating JavaRestarting my computerUpdate drivers (...

Regular

Plan Premium Country Norway Device Desktop Operating System Windows 10, latest version   My Question or Issue I've tried everything. YouTube and stuff works perfectly. Reinstalling S...

HagenVonMerak

Casual Listener

3999 Views

7 replies

0 likes

all
Desktop
immediately
skips
songs
Windows 10
  • 3999 Views
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Just a quick question pls help

PlanFree/PremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my liked songs playlist has my entire library on my computer 10,000+ songs i guess my (s...

Casual Listener

Plan Free/Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

OneByBoo

Roadie

961 Views

3 replies

0 likes

  • 961 Views
  • 3 replies
  • 0 likes

can't Spotify be better

I have Premium and a Macbook Pro with the latest OS. Number one, my Spotify app on this computer never works. When I open it, nothing loads. It's impossible to use. I've tried all the fixes on this site, and it doesn't work. So then I try to use it o...

Regular

I have Premium and a Macbook Pro with the latest OS.  Number one, my Spotify app on this computer never works.  When I open it, nothing loads.  It's impossible to use.  I've tried...

booradleytron

Regular

512 Views

1 replies

1 likes

  • 512 Views
  • 1 replies
  • 1 likes

Spotify app closes

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI have many different audio outputs set up on my pc. When I choose to use any output other than my headphones, Spotify closes when I press play. If I set my output to headphones it p...

Casual Listener

Plan Premium Country USA Operating System Windows 10   My Question or Issue I have many different audio outputs set up on my pc. When I choose to use any output other than my headphones,...

SehirMerkezi

Casual Listener

885 Views

4 replies

1 likes

  • 885 Views
  • 4 replies
  • 1 likes

I can't do anything

I can't play music or see friend activity. the only music i can play is what is currently saved on my pc. On top of that I can't see artist i've followed, all my playlists are empty, and saved songs and albums are gone. It started when i downloaded a...

Casual Listener

I can't play music or see friend activity. the only music i can play is what is currently saved on my pc. On top of that I can't see artist i've followed, all my playlists are empty, and saved songs ...

Bfilms

Casual Listener

943 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Desktop App Only Plays for 6 Seconds

PlanPremiumCountryUSDeviceLaptopOperating SystemWindows 10 My Question or IssueMy desktop app will only play a song for about 6-8 seconds and then just freeze for no reason and no matter if I skip the whole song or skip 10 seconds the song just will ...

Visitor

Plan Premium Country US Device Laptop Operating System Windows 10   My Question or Issue My desktop app will only play a song for about 6-8 seconds and then just freeze for no reason a...

Loxer

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Can Spotify add suggestions from my local files

Can Spotify give me suggestions for other artists based upon artists in my local files? In other words can Spotify see the music I already have and make playlist or suggestions based upon that?

Regular

Can Spotify give me suggestions for other artists based upon artists in my local files? In other words can Spotify see the music I already have and make playlist or suggestions based upon that? &nbs...

Snn5

Regular

1392 Views

2 replies

1 likes

  • 1392 Views
  • 2 replies
  • 1 likes

Black Screen for Desktop App

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 2016 Server My Question or IssueEvery time I download spotify and then open it all i get is a black screen!i've tried uninstalling and reinstalling, and restarting my computer. it also has ...

Visitor

  Plan Premium Country Canada Device Desktop Operating System Windows 2016 Server   My Question or Issue Every time I download spotify and then open it all i get is a black scree...

Deadstronaut

Casual Listener

9613 Views

2 replies

0 likes

  • 9613 Views
  • 2 replies
  • 0 likes

Add local music instead of starting over with search

I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search for every track or artist to create playlists. If I a...

Regular

I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search fo...

OneByBoo

Roadie

1183 Views

1 replies

0 likes

local
Local files for Spotify Mobile
  • 1183 Views
  • 1 replies
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Need help with downloading the Windows Application Spotify

Operating SystemWindows 10 My Question or IssueI want to get myself the Windows Application instead of the Microsoft Store Spotify.Whenever I uninstall the Microsoft Store Spotify and try to install the Windows Application it just get replaced with t...

Visitor

Operating System Windows 10   My Question or Issue I want to get myself the Windows Application instead of the Microsoft Store Spotify. Whenever I uninstall the Microsoft Store Spotify and ...

ListenToGlobal

Composer

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Is there any way at all to import iTunes playlists into Spotify?

I am bewlidered! When I had first tried Spotify premium 4-5 months ago, it had automatically copied all my playlists from iTunes. If my memory didn't fail me, the only thing I did after that was formatting my PC. However, I installed the same Windows...

Casual Listener

I am bewlidered! When I had first tried Spotify premium 4-5 months ago, it had automatically copied all my playlists from iTunes. If my memory didn't fail me, the only thing I did after that was form...

GregBrock

Visitor

6300 Views

3 replies

2 likes

  • 6300 Views
  • 3 replies
  • 2 likes