Alexa Echo not in device list on Windows app

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Alexa Echo not in device list on Windows app

Visitor

Plan

Premium

Country

Brazil

Device

PC Intel i9

Operating System

Windows 10 Pro, Compilation 19041.508 / Version 2004

 

My Question or Issue

Alexa is working/playing with Spotify and replying to all commands by voice.

However, the spotify app in MS Win10Pro, version 1.1.42.622.gbd112320, it is not listing in device the Alexa Echo. It is listing others, such as Sonos, but not Alexa.

The strange thing is that Alexa is appearing in web/browser in Spotify.

 

Alexa with Spotify.jpg
Alexa in Web version.jpg
1 Reply
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Re: Alexa Echo not in device list on Windows app

Moderator
Moderator

Hey @luizvictor,

 

Thanks for reaching out to us and welcome to the Community 🙂

 

We'd suggest you disconnect the device through Spotify here. Then you can login into the Alexa App and connect with Spotify again.

 

If that doesn't do the trick, you can give these steps a go and run a clean reinstall. Sometimes the cache can lead to different issues. After that you can try again connecting Alexa to your account.

 

Keep us posted! We'll be right here if you have any questions.

VerModerator
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