Help Wizard

Step 1


Annoying pop ups on premium desktop and crashes on android

Annoying pop ups on premium desktop and crashes on android






Desktop Windows 10 & Android Mate 7 

My Question or Issue


Clicking anything inside the application takes me to a pop up window in the browser, the pop up window closes in a second and nothing happens in the app itself. therfore i cannot navigate in the software at all.
Attempted Solutions :
1. Re-installed spotify
2.Ran an anti virus scan.



Sometimes the app closes randomly when changing the music wether it is done automatically or manually.

Attempted Solutions:
Re-installing the app and clearing app cache.

2 Replies

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. If it doesn't work try to use this more advanced guide 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

did all of those, still have the annoying problem.... i cannot even navigate in the software, and still crashes every now and then on my phone.

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