Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Casual Listener
9075 Views
94 replies
42 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Regular
758 Views
12 replies
1 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Moderator
1790 Views
33 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
Premium/UK/Windows 7/app build 1.0.86.337.ga8d5cef9 For years, I've been dragging an album from the play window to the left to create a Playlist - sometimes beneath a playlist folder, sometimes not. Until this past week the Playlist was auto-titled "...
Premium/UK/Windows 7/app build 1.0.86.337.ga8d5cef9 For years, I've been dragging an album from the play window to the left to create a Playlist - sometimes beneath a playlist folder, s...
Casual Listener
584 Views
2 replies
0 likes
PlanFreeCountry United StatesDevice(Desktop)Operating System(Windows 10) My Question or IssueFriend feed was working perfectly fine and now, once again, I can't see what my friends are listening to and the 'See What Your Friends Are Playing" prompt i...
Plan Free Country United States Device (Desktop) Operating System (Windows 10) My Question or Issue Friend feed was working perfectly fine and now, once again, I can't see what...
Community Legend
1333 Views
3 replies
2 likes
PlanPremium My QuestionHi,I'm wondering how does spotify decide what new music to suggest me (autoplay, daily mixes, dowcovery, etc), specifically - does it rely on what's in "My library" or "Playlists"? The reason I'm trying to figure this out is, t...
Plan Premium My Question Hi, I'm wondering how does spotify decide what new music to suggest me (autoplay, daily mixes, dowcovery, etc), specifically - does it rely on what's in "...
Community Legend
910 Views
3 replies
0 likes
PlanPremiumCountry IrelandDeviceLaptop, Surface hubOperating SystemMicrosoft Edge My Question or IssueI have been using web player for months via Microsoft Edge but as of today I cant access, i go to the sign in page and put my email and password but...
Plan Premium Country Ireland Device Laptop, Surface hub Operating System Microsoft Edge My Question or Issue I have been using web player for months via Microsoft Edge but as o...
Casual Listener
2820 Views
5 replies
1 likes
PlanPremiumCountry swedenOperating SystemWindows 10 My Question or Issue I use the label search function pretty often. It doesn't work any more, did it get removed?Example: Label:"labelname"
Plan Premium Country sweden Operating System Windows 10 My Question or Issue I use the label search function pretty often. It doesn't work any more, did it get removed? Ex...
Gig Goer
3599 Views
11 replies
0 likes
PlanPremiumCountrySouth AfricaDeviceHP Envy 15Operating System Windows 10 My Question or IssueHi Spotify community, I have recently obtained Spotify premium and started using it. Had a free account for a while and didn't use it much. However, I have ...
Plan Premium Country South Africa Device HP Envy 15 Operating System Windows 10 My Question or Issue Hi Spotify community, I have recently obtained Spotify premium and...
Casual Listener
938 Views
2 replies
0 likes
PlanPremiumCountry UKDeviceLenovo G580 Laptop, Numark PartyMix, Alesis M1Active 520USB studio monitorsOperating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe desktop app skips through all the tracks and won't play a ...
Plan Premium Country UK Device Lenovo G580 Laptop, Numark PartyMix, Alesis M1Active 520USB studio monitors Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) &nbs...
Regular
1135 Views
1 replies
0 likes
PlanPremiumCountry AustraliaDevicePC/Samsung Note8Operating SystemWindows10/Android My Question or Issue PlayerSearchI recently updated the cover image for my public playlist which seemed to go through fine. On both the windows 10 and android spotify...
Plan Premium Country Australia Device PC/Samsung Note8 Operating System Windows10/Android My Question or Issue Player Search I recently updated the cover image for my...
Roadie
739 Views
1 replies
0 likes
PlanFree/PremiumCountry USADeviceASUS GamerangerOperating SystemWindows 10 My Question or Issue In the playlists dropdown menu on the left side of the screen. I can see all my freinds/people I follow's playlists but I can't see any of my own. I am al...
Plan Free/Premium Country USA Device ASUS Gameranger Operating System Windows 10 My Question or Issue In the playlists dropdown menu on the left side of the screen. I can s...
Spotify Star
1285 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceWindows PCOperating SystemWindows 7 64 My Question or Issue I want to skip to a certain point in the song but the slider doesnt move with left mouse drag . Also clicking doesnt work. Same issue with the Volume. The vol...
Plan Premium Country Germany Device Windows PC Operating System Windows 7 64 My Question or Issue I want to skip to a certain point in the song but t...
Casual Listener
1126 Views
2 replies
0 likes
Hi, I'm experincing issues with the Spotify program on Windows 10, it constantly uses around 15-16% CPU usage (enough to make my fans spin up more than idle), regardless of whether the program is maximised, closed (which doesn't actually kill the tas...
Hi, I'm experincing issues with the Spotify program on Windows 10, it constantly uses around 15-16% CPU usage (enough to make my fans spin up more than idle), regardless of whether the program is max...
Newbie
14884 Views
9 replies
9 likes
PlanPremiumCountry The NetherlandsDeviceWindows 10 LaptopOperating SystemWindows 10 My Question or Issue I would like to be able to organize tracks, like I am used in Windows. So build my own tree. With Genres - Subgenres - Tracks... And I wanted thi...
Plan Premium Country The Netherlands Device Windows 10 Laptop Operating System Windows 10 My Question or Issue I would like to be able to organize tracks, like I am used ...
Regular
1713 Views
6 replies
0 likes
PlanFree/PremiumCountry AustraliaOperating SystemWindows 10My Question or IssueWhen I click find friends it doesn't display my friends list anymore like it used to, now it shows literally only 1 friend instead of the 50+ it would normally display. al...
Plan Free/Premium Country Australia Operating System Windows 10 My Question or Issue When I click find friends it doesn't display my friends list anymore like it used to, now it shows li...
Regular
1322 Views
2 replies
1 likes
When I search an artist and go to their main page there is nowhere to "follow" them the green button that used to say that just says "play." So do I need to click "save artist to library" in order to follow the artist because that is the only way I k...
When I search an artist and go to their main page there is nowhere to "follow" them the green button that used to say that just says "play." So do I need to click "save artist to library" in ...
Composer
1487 Views
4 replies
1 likes
PlanPremiumCountry BrazilDeviceSurface Pro4Operating SystemWindows 10 My Question or IssueI formatted my laptop and when I entered my account, the playlists were all correct, but my playlists that I had downloaded did not appear with the arrow inside...
Plan Premium Country Brazil Device Surface Pro4 Operating System Windows 10 My Question or Issue I formatted my laptop and when I entered my account, the playlists were all cor...
Roadie
1222 Views
4 replies
0 likes
PlanPremiumCountry SwedenDevicePCOperating SystemWindows 7 My Question or Issue Whenever I try to play local files on my computer I get the error message "Spotify can'tr play this right now. If you have the file on your computer you can import it"Obv...
Plan Premium Country Sweden Device PC Operating System Windows 7 My Question or Issue Whenever I try to play local files on my computer I get the error mess...
Roadie
1618 Views
9 replies
0 likes
If you use spotify normally your activity will show up in friends' feeds. If you start a private session does that past activity go away and you disappear from the feed?
If you use spotify normally your activity will show up in friends' feeds. If you start a private session does that past activity go away and you disappear from the feed?
Composer
2236 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceHP Notebook Operating SystemWindows 10 My Question or IssueFor some reason I cannot make music/playlists available for offline use on my desktop app. When I activate the download button nothing happens... I do have a go...
Plan Premium Country Germany Device HP Notebook Operating System Windows 10 My Question or Issue For some reason I cannot make music/playlists available for offline use on my d...
Spotify Star
782 Views
3 replies
0 likes
Hello. I have about 50 playlists. When I make them public on my Windows desktop, they go private on my iPhone App, and vice versa. What's up with that? I've tried logging in and out, uninstalling and reinstalling Spotify in both places, deleting and ...
Hello. I have about 50 playlists. When I make them public on my Windows desktop, they go private on my iPhone App, and vice versa. What's up with that? I've tr...
Casual Listener
607 Views
2 replies
0 likes
I am having 2 issues with Spotify, first I get a message saying "Home is not availabale while you are offline" and 2nd issue :there is a message in red (banner)across the top of my Spotify screen on my iphone saying : "Update your payment details ASA...
I am having 2 issues with Spotify, first I get a message saying "Home is not availabale while you are offline" and 2nd issue :there is a message in red (banner)across the top of my Spotify screen on ...
Community Legend
485 Views
1 replies
0 likes
