Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 81747 Views
  • 81 replies
  • 27 likes
  • 81747 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Lanciano007
  • Gig Goer
  • 94803 Views
  • 289 replies
  • 22 likes
  • 94803 Views
  • 289 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6735 Views
  • 1 replies
  • 6 likes
  • 6735 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147368 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147368 Views
  • 0 replies
  • 26 likes

Starts playing 30 sec into song

PlanPremiumCountry DeviceDesktop Windows My Question or IssueOne song starts playing 30 seconds in when being played in a playlist with shuffle. Only one song seems to have this problem

  • Newbie
  • Plan Premium Country   Device Desktop   Windows  My Question or Issue One song starts playing 30 seconds in when being played in a playlist with shuffle. Only one song seems t...
  • Luke
  • Spotify Star
  • 2644 Views
  • 1 replies
  • 0 likes
  • 2644 Views
  • 1 replies
  • 0 likes

Only one daily mix

PlanPremiumCountrySpainOperating System Windows 10My Question or IssueI only get a daily mix, before I had three. It is normal?

  • Newbie
  •   Plan Premium Country Spain Operating System  Windows 10 My Question or Issue I only get a daily mix, before I had three. It is normal?  
  • Luke
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Noticing the Improvements

I've been using the Windows Desktop version nearly every day for a few months, and I just wanted to say "Thank You" for all the improvements that I've noticed to performance, data-syncing, keyboard shortcuts, etc. All the small improvements are addin...

  • Roadie
  • I've been using the Windows Desktop version nearly every day for a few months, and I just wanted to say "Thank You" for all the improvements that I've noticed to performance, data-syncing, keyboard s...
  • Flanstario1
  • Composer
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop Daily Mix Issue "not available offline"

I've seen a couple posts similar, but none with a fix.....I can get daily mix on the ios app, but when I type it into the search bar on the desktop version and click daily mix it gives me the message, "your daily mix is not available offline. Please ...

  • Casual Listener
  • I've seen a couple posts similar, but none with a fix.....I can get daily mix on the ios app, but when I type it into the search bar on the desktop version and click daily mix it gives me the message...
  • Alfredo
  • Roadie
  • 671 Views
  • 3 replies
  • 0 likes
  • Playlists
  • 671 Views
  • 3 replies
  • 0 likes

PLAYLIST PICTURE

PlanPremiumCountry swedenDevice(PC)Operating System(windows 8.1) My Question or Issuehow can i download my own playlist pictures ? i really dont want to lose my picture and i would like to edit it

  • Newbie
  • Plan Premium Country  sweden Device (PC) Operating System (windows 8.1)   My Question or Issue how can i download my own playlist pictures ? i really dont want to lose my picture ...
  • Loxer
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Spotify not installing correctly

Device(ASUS UX430UAR Signature Edition)Operating System(Windows 10 Enterprise version 1803) My Question or IssueBefore, I was getting a black screen when I run Spotify. I uninstalled and reinstalled it. Now, when I go to run Spotify, installed from t...

spotify install error.JPG
  • Newbie
  •     Device (ASUS UX430UAR Signature Edition) Operating System (Windows 10 Enterprise version 1803)   My Question or Issue Before, I was getting a black screen when I run Spotif...
  • midnight_8
  • Gig Goer
  • 997 Views
  • 3 replies
  • 0 likes
  • 997 Views
  • 3 replies
  • 0 likes

Multiple accounts on one pc

PlanPremiumCountry United KingdomDevicePCOperating SystemWindows 10 My Question or Issue Hi, I currently share my pc with one other person, that has a spotify account. His account is already signed in to the app. Is there anyway to use my account wit...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device PC Operating System Windows 10   My Question or Issue  Hi, I currently share my pc with one other person, that has a spotify accou...
  • Incatrops
  • Casual Listener
  • 16923 Views
  • 3 replies
  • 17 likes
  • Account
  • 16923 Views
  • 3 replies
  • 17 likes

Changes in the web helper

The new Spotify Update for Windows made the web helper not helpful anymore. I used the web helper to control spotify. But for now all valid requests to the web helper are not working anymore. The web helper still runs on 127.0.0.1:4381 I know it was ...

  • Casual Listener
  •     The new Spotify Update for Windows made the web helper not helpful anymore. I used the web helper to control spotify. But for now all valid requests to the web helper are not working ...
  • Luke
  • Spotify Star
  • 912 Views
  • 3 replies
  • 3 likes
  • 912 Views
  • 3 replies
  • 3 likes

Spotify offline songs storage location can't be changed

Just as the title said, i have been trying to change my offline save location from an ssd to an hdd but i can't PlanPremium Devicewindows 10 laptop

  • Casual Listener
  • Just as the title said, i have been trying to change my offline save location from an ssd to an hdd but i can't   Plan Premium   Device windows 10 laptop
  • Loxer
  • Community Legend
  • 2606 Views
  • 3 replies
  • 2 likes
  • 2606 Views
  • 3 replies
  • 2 likes

Superuser Contribution re album covers changing

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am having trouble with some of the album covers in my playlists changing without my intervension. It mostly only happens when Spotify does an autom...

  • Casual Listener
  • Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am having trouble with some of the album covers in m...
  • SergioDavid
  • Roadie
  • 1231 Views
  • 1 replies
  • 0 likes
  • 1231 Views
  • 1 replies
  • 0 likes

Hide Podcasts thats not interesting?

CountrySweden DeviceSamsung Galaxy, Ios, Ipad, Windows, Mac.Operating SystemIOS 11 12, Android 4.0.1 8.0.1, Windows 10 Windows 7 My Question or Issue Why arent Featured Items like "Googles ad-choiches"? And be able to control them - more people would...

  • Casual Listener
  •   Country Sweden   Device Samsung Galaxy, Ios, Ipad, Windows, Mac. Operating System IOS 11 12, Android 4.0.1 8.0.1, Windows 10 Windows 7   My Question or Issue  Why aren...
  • Luke
  • Spotify Star
  • 572 Views
  • 1 replies
  • 1 likes
  • 572 Views
  • 1 replies
  • 1 likes

Distorted sound

PlanPremiumCountry NetherlandsDeviceAcer Aspire E15Operating System Microsoft Windows 8.1 My Question or IssueA week or so ago I noticed that a number of songs in my playlists have a distorted effect, whereas this has not been an issue before. It's a...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Acer Aspire E15 Operating System  Microsoft Windows 8.1   My Question or Issue A week or so ago I noticed that a number of songs in m...
  • Luke
  • Spotify Star
  • 3073 Views
  • 1 replies
  • 1 likes
  • 3073 Views
  • 1 replies
  • 1 likes

Broken when saying name of song

PlanPremiumCountry United StatesDeviceWindows 10 PC Operating SystemWindows 10 My Question or IssueHow do I get this to give me the name of the song instead of a box

4d1ef573778426b691dfa1318aaba4b3.png
  • Casual Listener
  • Plan Premium Country  United States Device Windows 10 PC  Operating System Windows 10   My Question or Issue How do I get this to give me the name of the song instead of a box
  • Loxer
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing to public.

PlanFreeCountry UkDeviceHome computer My Question or Issue Having opened a spotify account (STP Records), and uploaded some of my label releases, after 3 days people are telling me they cannot play any of the songs i have uploaded for those albums. N...

  • Casual Listener
  • Plan Free Country  Uk Device Home computer   My Question or Issue  Having opened a spotify account (STP Records), and uploaded some of my label releases, after 3 days people ar...
  • Alfredo
  • Roadie
  • 1523 Views
  • 4 replies
  • 0 likes
  • 1523 Views
  • 4 replies
  • 0 likes

Solved!! How can i delete local files from spotify

Hello, i have a question. How can i delete the local files from spotify. i already deactivated all locations on the properties and i changed all folder names. spotify still shows all songs but doesn´t play any of it. but how can i kick them out of my...

  • Newbie
  • Hello, i have a question. How can i delete the local files from spotify. i already deactivated all locations on the properties and i changed all folder names. spotify still shows all songs but doesn´...
  • senniee
  • Casual Listener
  • 196659 Views
  • 45 replies
  • 4 likes
  • Windows
  • 196659 Views
  • 45 replies
  • 4 likes

Solved!! Adding songs from my desktop to a playlist...

Hey there I was wondering if you can help me! I added some downloaded songs from my desktop computer to a playlist of mine on the Spotify app (saved as a "local file") , and I can't get these songs to play on my phone. I can see them in the playlist,...

  • Casual Listener
  •   Hey there I was wondering if you can help me!  I added some downloaded songs from my desktop computer to a playlist of mine on the Spotify app (saved as a "local file") , and I can'...
  • Loxer
  • Community Legend
  • 3613 Views
  • 3 replies
  • 0 likes
  • 3613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can Tx from Google Home, can't Tx to Google Home

If I am listening to a stream on my Google Home device and go to my computer, I can transfer from the home to my PC. For the next I can send it back to my Home device. If I start on my PC I can not transfer the stream to the Google Home as it does n...

  • Regular
  • If I am listening to a stream on my Google Home device and go to my computer, I can transfer from the home to my PC. For the next <some period of time> I can send it back to my Home device. &n...
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hourly Spotify App Update

PlanPremiumCountryTurkeyDevice Windows 10 My Question or Issue I keep having update for spotify app in every hour. Nothing changes but updates keeps coming. Also my friend is spotify user but he don't have this much update.

  • Newbie
  • Plan Premium Country Turkey Device  Windows 10  My Question or Issue  I keep having update for spotify app in every hour. Nothing changes but updates keeps coming. Also my frien...
  • SergioDavid
  • Roadie
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Scroll Bar Bouncing Around

PlanPremiumCountryUS Device(Alienware / Dell)Operating System(Windows 10) My Question or Issue If the scroll bar slider is moved to a certain place on the entire bar, then it will bounce around and act as if it doesn't want to move.

  • Newbie
  • Plan Premium Country US   Device (Alienware / Dell) Operating System (Windows 10)   My Question or Issue  If the scroll bar slider is moved to a certain place on the entire ...
  • SergioDavid
  • Roadie
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Solved!! Banner "Go to Browse" blocking my favorite songs

PC, Windows 10 Pro Build 1803 (Latest).I will add screenshot with banner. I can't close it, and it don't close after going to <> and back.This problem only apears in desktop app, but not in Andriod/Web. UPD: Yes, I already have a favorite songs. I ca...

Снимок.PNG
  • Casual Listener
  • PC, Windows 10 Pro Build 1803 (Latest). I will add screenshot with banner. I can't close it, and it don't close after going to <<Browse>> and back. This problem only apears in desktop...
  • SirRogro
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes