The spotify app does not open

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The spotify app does not open

LariF
Casual Listener

 

Plan

Premium

Country

 BRAZIL

Device

SAMSUNG COMPUTER

Operating System

 Windows 10

My Question or Issue

 Hi, I'm having trouble opening the spotify app. When I click to open an error message appears. I already tried to reinstall, but it did not work.

spotify.PNG
1 ACCEPTED SOLUTION

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Solution!

Re: The spotify app does not open

Rock Star 16
Rock Star 16

Hey @LariF

 

This looks like an application error. Probably something in its files is corrupt.

 

I recommend reinstalling Spotify cleanly by doing this:

1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify.

 

If that didn't work, could you tell me where you installed Spotify from (Windows Store or the Spotify's website)? Windows Store applications can be reset and uninstalled through Apps and Features.

 

Let me know how it goes :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Highlighted
Solution!

Re: The spotify app does not open

Rock Star 16
Rock Star 16

Hey @LariF

 

This looks like an application error. Probably something in its files is corrupt.

 

I recommend reinstalling Spotify cleanly by doing this:

1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify.

 

If that didn't work, could you tell me where you installed Spotify from (Windows Store or the Spotify's website)? Windows Store applications can be reset and uninstalled through Apps and Features.

 

Let me know how it goes :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: The spotify app does not open

LariF
Casual Listener

Hi, it worked. Thank you

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