Application Not Responding

Reply

Application Not Responding

AJ_Rusty
Newbie

Plan

Premium

Country

 USA

Device

Lenovo Lap Top

Operating System

Windows

 

My Question or Issue

 Every time that I close my laptop and it goes into sleep mode, when I open up my laptop Spotify will not play any music or allow me to navigate to any other page. It ends up putting me on the same random song that isn't apart of any of my playlists. If I close the application and attempt to reopen it, I am presented with a pop-up that says the Spotify application is not responding. The only way that I can get it to work is to reinstall the desktop app or restart my computer, neither of which is a sustainable option.

13 Replies

Re: Application Not Responding

emilycgordon
Regular

I am having the same exact problem!!! It is so frustrating and I have never experienced this problem prior to about a week or two ago. I've tried uninstalling and re-installing with no change. What I've been doing is this: after I exit Spotify, I of course get the "application not responding" pop-up, I then open the task manager and it shows that the app is still running (wth?!) so I force close the application and I am then able to re-open and use Spotify normally. But this application freeze happens every time I put my computer to sleep, which is very annoying as I work in an office and put my computer to sleep whenever I walk away from my desk.

Warning pop-up message:

 1.PNG

Task Manager (this is after I've exited Spotify... what the heck!!!)

2.PNG

I force close the one using the largest amount of memory, FYI.

 

I'm almost 100% positive that this problem started with the newest update to the desktop app.

Re: Application Not Responding

Kowari1995
Newbie

I have the same exact problem...

As I'm alaso using it at my work, it get very frustrating to always have to manually kill the process like 10+ times a day.

Spotify dev, please fix this...

Re: Application Not Responding

kibblator
Newbie

Also having this issue. Would be nice for one of the devs/support to look into this...

Re: Application Not Responding

studo33
Casual Listener

I searched 15 threads till I found this, and verified to be able to write here. Needless to say, I have the exact same problem - in work I get away from the computer like 20 times a day and lock it. It's starting to really pissing me off to open task manager every fricking time after waking up laptop, to kill Spotify process, to be able to play music?! This problem started just like that, I think in December, must be the latest update.  I tried reinstall, I tried deleting every spotify files in appdata, download latest updates/versions of everything in system, didn't help.

 

Can some dev at least acknowledge this problem here?

And don't even try to suggest using web/browser version.

THANK YOU

PS: Sorry for harsh tone here. I am very happy with Spotify, I am not planning to change the streaming service, but stuff like this are really playing on everyone's nerves, especially when this is going for several weeks now...

Re: Application Not Responding

emilycgordon
Regular

Really! What do we have to do to get Spotify’s attention when this is clearly a widespread issue? As you can see I originally posted this over a month ago and I’m still having to force close the application constantly -_-

Re: Application Not Responding

emilycgordon
Regular

GUYS! My app magically fixed itself out of nowhere today. Didn't even update the thing. 

 

I'd love to hear from the rest of you as to whether or not your Spotify is back to working normally again as well. 

Re: Application Not Responding

studo33
Casual Listener

Hi Emily, the rest,

I can confirm I didn't have any problem with it today, will see how it goes till the rest of the week. Although I think there was some update when I was opening the app yesterday or today.

If it will be working like a charm and I will not go to this thread again, thanks Spotify & devs!!! 🙂

Re: Application Not Responding

Koruephiroth
Casual Listener

Same problem. on Windows 10. 
I've been having this problem for like ages.
I've already tried clean install and the task manager thing a million times, and ive reached a point where it's becoming painfully annoying. I've actually for a while tried out to use the browser , but that's just not the same.
Please dev/support team can you have a SERIOUS look into this, it would be a huge salvation if every time I want to open the app I would not have to go into task manager and kill the open processes. 
Thank you so much! 

Re: Application Not Responding

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your posts here in the Community. We just came across this thread and we're happy to help.

 

In this case we suggest that your perform a clean reinstall of the app to make sure there's no old cache files causing this.

 

You can also try the following:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

Keep us posted 🙂

 

Cheers!

JeremyModerator
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