Artist about section - cant forward photos

[GasterG]

Plan

Premium

Country

/

Device

Desktop

Operating System

Windows 10

My Question or Issue

Recently I noticed whenever I try to forward photos in an artist about section, it goes back a photo. When I press the right-arrow (to go to the next photo), it goes back one instead.

[Jeremy]

Hey there @GasterG,

Thank you for your post here in the Community. We're happy to help.

Can you send us a screen recording? This will help us understand more directly what's going on from your end.

We'll keep an eye out for your reply.

Cheers!

[gpedder]

I have the exact same issue on windows 10, the arrows for the artist photos move the opposite direction they should, it means if you can't see the photos

[Ver]

Hey @gpedder,

Thanks for reaching out to us 🙂

Could you give these steps a go and run a clean reinstall? That way you can make sure the app is up-to-date and the cache is not causing any issues.

If that doesn't help, it's a good idea to try with another account on the same device. Are there any changes?
 

Keep us posted! If you have questions, you know where to find us.

[gpedder]

re-install doesn't help, it's still the same

[Ver]

Hey @gpedder,

Thanks for keeping us posted 🙂

Could you try installing the app in a Safe mode? It's also a good idea to try with another account on the same device.

If there are no changes, you can share with us the exact Spotify version that is running on your PC. We'll investigate this further.

Let us know how it goes. If you have questions, you know where to find us. 

[gpedder]

1.1.48.625.g1c87c7f7 (Microsoft Store version)

[Novy]

Hi @gpedder,

Thanks for keeping us in the loop.

Would you mind letting us know if you were able to replicate this with a different account? This will help us investigate further. 

If possible, could you try with a different internet connection to see if you notice anything new?

Keep us posted.

[gpedder]

I dont have another account, also i'm not sure how my internet connection has anything to do with this software

[Novy · Accepted solution]

Hey @gpedder, 

Thanks for getting back to us. 

Our team is aware of an Ongoing Issue that matches the behavior you describe and they're currently looking into it.

In this case, you can add your +VOTE and Subscribe to this thread. That way you can stay up-to-date with any relevant news about this.

In the meantime, we'd recommend forwarding the pictures using the arrows in your keyboard.

If anything else comes up, we'll be right here. 

Have a good one.