Audio crackling when playing local .m4a files

[clinikillz]

Operating System

Windows 10

My Question or Issue

I have a huge catalog of iTunes music that I play on Spotify. Lately whenever I play certain songs (mostly loud ones) I experience some audio crackling. It's extremely frustrating and I certainly don't want to go back to using clunkly ol' iTunes. Any fixes?

Thank you!

[Alex]

Hi there @clinikillz,

Thanks for reaching out about this in the Community!

We'd recommend running a clean reinstall of the app. This involves deleting the app cache, so you'd have to re-download any songs saved for offline listening. Have a look at this Spotify Answer for more info on how to do that.

It's also worth trying to delete the local files cache, following the steps in this guide.

Let us know how you get on with this.

[clinikillz]

Sorry for the belated response, Alex. I tried reinstalling the app to no success. Streamed songs work perfect, but my local .m4a still experience crackling. 

[Alex]

Hi there @clinikillz,

Thanks for the reply.

We've received several reports about this issue and are currently gathering more information.

Could you check out the Top Answer in this thread and see whether your app behaves the same way when you play files in the formats described by @co-sine.

Keep us posted.