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Black interface after login with facebook

Black interface after login with facebook

Plan

Premium

Country

Taiwan

Device

Desktop

Operating System

Windows 10

 

My Question or Issue

Hi, my Spotify shows a very strange way after login like this.

擷取.PNG

Any suggestments? please, this really bothers me.

 

Reply
3 Replies

Hey there @11171152804

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your PC. 

 

Check out this help page in order to find the steps for clean reinstall on the affected device. 

 

If it doesn’t do the trick, we’ll provide you with further help. 

 

We'll look out for your reply. 

Hi, I've done exactly the steps those links tell me to do, but still not show anything.
What am I supposed to do now?

Hey @11171152804

 

Thanks for getting back to us.
 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same.

 

If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

 

Hope this helps. Keep us posted. 

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