Can't receive email or cellphone notifications

[jc3113]

I use both the desktop and mobile(IOS) Spotify app,

and I've turned on all the notification settings in my account,

but when my favorite artist released an new album,

there wasn't any notifications to let me know.

How does this function work?

I thought it should be very easy to have a notification.

P.S.

My email address is fine, I can still receive mails from Spotify when I logged in from other devices. Just no notification of new albums.

[unclerk]

In the settings of your phone, is spotify enabled to send notifications? I didn't get any notifications from email nor through phone when an artist that i follow released something, i only get notifications from an artist that i don't follow and don't listen frequently, about that artists one playlist only that.

[jc3_113]

Yeah, the settings on my phone is also enabled.

And there is an option in my account says Spotify will tell me when my favorite artist have a new album.

Actually, I receive this mails until June 2021, then it just stopped.

I attached a photo here from my mail.

[unclerk]

Mine are open too, i didn't recieve any emails like that even artists that i follow released something. 

[jc3113]

I received nothing now, either.
But we should receive something, right?
Since the option shows very clear that the system will notice us under those circumstances,
but it does not.
I just wonder it's a bug or this function was already been cancelled (for what reason?) .

[unclerk]

probably bug, if it was cancelled it would be invisible right?

[jc3113]

Yes, I thought so, too.

It should work since they gave us this option.

But also it seems that I can't get the answer from official support here?

Is there any better place to put this question?

[OscarDC]

Hey folks,

Thank you for reaching out to the Community and for sharing this feedback.

After checking on this internally, there's no info about an update or change on the email notifications. However, to be up to date with the latest releases of your favorite artists we'd recommend keeping an eye on the What's new section of your mobile app. 

This feature has a "bell" icon and you'll find it at the top of your home screen. It shows up to 100 of the latest releases from artists you follow. In your mobile app:

1. Tap Home .

2. Tap .

3. Select Music.

Songs and albums can be in the list up to 60 days from their release date.

Hope this helps. If anything else comes up, don't hesitate to ask

[jc3113]

Thanks for the replying, it's helpful.

But since there is a What's New section on cellphone app,

shouldn't there be a same section on the desktop version, too?

Or maybe a playlist like the Release Radar.

I thought it's a basic function.

A lot of people love using their PC or Mac to listen to music, including me,

wish you could add this function to the desktop app.

[OscarDC]

Hey @jc3113,

Thank you for keeping in contact. 

We appreciate the time you take following the recommendations and sharing your feedback. A similar idea has already been suggested here - We'd recommend taking a look at its Status and floating answer for more info.

It's always a pleasure to help. If anything else comes up, the Community will be here for you.

[unclerk]

Well, in the end we cant get notifications? Only a button for mobile?

[jc3113]

Looks like all we can do is to vote in that link,

which started in 2014, updated in 2019,

and nothing happens since then.

Really disappointed.