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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134284 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134284 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50906 Views
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  • Windows
  • 50906 Views
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Superuser Contribution Spotify Windows 10 apps slow and songs crash

Plan PremiumCountryUnited KingdomDevice()Operating System(Windows 10,etc.) My Question or IssueThe Windows 10 app from Windows store is very slow and the songs sometimes crash and stop. I need to switch to browser in order to listen the same full alb...

  • Casual Listener
  • Plan Premium Country United Kingdom Device () Operating System (Windows 10,etc.)   My Question or Issue The Windows 10 app from Windows store is very slow and the songs sometimes crash ...
  • shykindofguy
  • Casual Listener
  • 758 Views
  • 5 replies
  • 0 likes
  • 758 Views
  • 5 replies
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Download quality to computer

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssuePremium now (i.e. Oct 2019) has no quality choice for downloads to a computer. The only choice is for streaming quality.Does this mean that:1. Quality of downloads for offline ...

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue Premium now (i.e. Oct 2019) has no quality choice for downloads to a computer. The only choice ...
  • Arihant15
  • Regular
  • 914 Views
  • 3 replies
  • 1 likes
  • 914 Views
  • 3 replies
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Solved!!Superuser Contribution how do i hide recently played artists on my profile?

PlanFreeDevicePCOperating SystemWindows 10 My Question or Issuei just want to hide recently played artists on my profile, that i don't listen to anymore. is that possible?

  • Casual Listener
  • Plan Free Device PC Operating System Windows 10   My Question or Issue i just want to hide recently played artists on my profile, that i don't listen to anymore. is that possible?
  • McSqueezy
  • Casual Listener
  • 17861 Views
  • 4 replies
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  • C
  • 17861 Views
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Superuser Contribution cannot login using windows app

PlanPremiumCountryBrazilDeviceWindows 10 appOperating SystemWindows 10 My Question or IssueI can login in web browser and iPhone app, but I cannot login in the windows 10 app, tried it in my work computer and in my personal computer, it says that my ...

  • Casual Listener
  • Plan Premium Country Brazil Device Windows 10 app Operating System Windows 10   My Question or Issue I can login in web browser and iPhone app, but I cannot login in the windows 10 app...
  • motoc4
  • Casual Listener
  • 551 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 551 Views
  • 6 replies
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Superuser Contribution "spotify cant play this right now, if you have the file on your computer you can import it"

PlanFreeCountryAustraliaDevicePCOperating SystemWindows 10 My Question or Issueevery single song on spotify comes up as "spotify cant play this right now" if i click shuffle on my playlist it just aggressivley skips through evey song unable to play a...

  • Visitor
  •   Plan Free Country Australia Device PC Operating System Windows 10   My Question or Issue every single song on spotify comes up as "spotify cant play this right now" if i click ...
  • Xenia
  • Moderator
  • 345 Views
  • 1 replies
  • 2 likes
  • 345 Views
  • 1 replies
  • 2 likes

Superuser Contribution "Can't play the current song" all the time

PlanPremiumCountryBrazilDeviceDesktop PCOperating SystemWindows 10 My Question or IssueRecently I've been getting lots of stuttering in songs and the error "Can't play the current song" keeps popping up. Already tried a clean reinstall.Internet is fi...

  • Music Fan
  • Plan Premium Country Brazil Device Desktop PC Operating System Windows 10   My Question or Issue Recently I've been getting lots of stuttering in songs and the error "Can't play the cu...
  • Xenia
  • Moderator
  • 884 Views
  • 3 replies
  • 1 likes
  • 884 Views
  • 3 replies
  • 1 likes

Solved!! My playlist is upside down

Some of my playlists have turned upside down, so the new songs are on top and the old ones are on the bottom. Is there a way to get the new ones at the bottom and the old ones on top?

  • Visitor
  • Some of my playlists have turned upside down, so the new songs are on top and the old ones are on the bottom. Is there a way to get the new ones at the bottom and the old ones on top?  
  • Emilia_8
  • Spotify Star
  • 939 Views
  • 2 replies
  • 0 likes
  • 939 Views
  • 2 replies
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Solved!! Friend feed is not updating

My friend feed is not updating. It worked at one point in time, but it's stopped updating a couple weeks ago. I've tried uninstalling the desktop program and reinstalling the Windows 10 Microsoft store version. This did not fix the issue. PlanPremium...

  • Regular
  • My friend feed is not updating. It worked at one point in time, but it's stopped updating a couple weeks ago. I've tried uninstalling the desktop program and reinstalling the Windows 10 Microsoft sto...
  • SoundShots
  • Composer
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
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Solved!!Superuser Contribution Downloading Issues

I was using spotify one day when suddenly it glitched out. I exited the app and then tried to re-enter it but it kept on denying me. So, I uninstalled and deleted it. After that, I tried to re-install it but it wouldn't work. Whenever I tried to re-i...

  • Casual Listener
  • I was using spotify one day when suddenly it glitched out. I exited the app and then tried to re-enter it but it kept on denying me. So, I uninstalled and deleted it. After that, I tried to re-instal...
  • blueshadow10110
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • Downloading issues
    Spotify won't download
  • 361 Views
  • 2 replies
  • 0 likes

Solved!! Spotify won't output through audio interface? Need answers by tommorow please!

I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it doesn't seem to want to play at all when my controller ...

  • Casual Listener
  • I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it does...
  • 07fcurry
  • Casual Listener
  • 4433 Views
  • 4 replies
  • 0 likes
  • Windows
  • 4433 Views
  • 4 replies
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Solved!!Superuser Contribution don't know how to restore from minimized

PlanFreeCountryswedenDevice-Operating System(Windows 10) My Question or Issuedon't know how to restore from minimized

  • Visitor
  • Plan Free Country sweden Device - Operating System (Windows 10)   My Question or Issue don't know how to restore from minimized
  • Ivan
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app causes browser to launch on annoying malware / virus websites

PlanPremiumCountryRussiaOperating System(Windows 7) My Question or IssueI have a serious problem: after installation Spotify app on my PC this app started to launch on annoying malware / virus websites and I can't do anything to stop this, please, he...

  • Newbie
  • Plan Premium Country Russia Operating System (Windows 7)   My Question or Issue I have a serious problem: after installation Spotify app on my PC this app started to launch on annoy...
  • Ivan
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Black Screen for Desktop App

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 2016 Server My Question or IssueEvery time I download spotify and then open it all i get is a black screen!i've tried uninstalling and reinstalling, and restarting my computer. it also has ...

spotify.PNG
  • Visitor
  •   Plan Premium Country Canada Device Desktop Operating System Windows 2016 Server   My Question or Issue Every time I download spotify and then open it all i get is a black scree...
  • Deadstronaut
  • Casual Listener
  • 8712 Views
  • 2 replies
  • 0 likes
  • 8712 Views
  • 2 replies
  • 0 likes

Can't play current song

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have premium family subscription, and i can't play any song on windows app, it always says...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • SoundShots
  • Composer
  • 213 Views
  • 1 replies
  • 0 likes
  • Windows
  • 213 Views
  • 1 replies
  • 0 likes

Show more button on Game Soundtrack albums dissapeared

PlanPremiumCountryMexico Operating SystemWindows 10 My Question or IssueEvery day when I listen to music, I go to the Gaming section and on the game soundtrack, I always click on show more, so I can see all the albums and play one I never listened to...

  • Visitor
  • Plan Premium Country Mexico   Operating System Windows 10   My Question or Issue Every day when I listen to music, I go to the Gaming section and on the game soundtrack, I always c...
  • kamehouseorbust
  • Visitor
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

Spotify doesn't show as a status on discord

PlanPremium My Question or IssueHello, when I listen to music in spotify windows app it doesn't show as a status on discord, but when I use web player it does.I have tried reinstalling both programs completely, reconnecting spotify to discord, enable...

  • Visitor
  •   Plan Premium   My Question or Issue Hello, when I listen to music in spotify windows app it doesn't show as a status on discord, but when I use web player it does. I have tried rein...
  • MartinStoichkov
  • Community Legend
  • 5348 Views
  • 1 replies
  • 0 likes
  • 5348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library scrollbar not interactive on smallest window height

The arrows work correctly, but the scrollbar itself has a minimum height that disallows any interaction with the library menu. Take a look at the image provided. Windows 10.

  • Casual Listener
  • The arrows work correctly, but the scrollbar itself has a minimum height that disallows any interaction with the library menu. Take a look at the image provided.   Windows 10.
  • Elena
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
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Superuser Contribution Spotify Constantly Skipping Songs

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI've seen a lot of posts about this issue, though none of the solutions seem to work for me. As the title states, whenever I try to listen to Spotify on my computer...

  • Visitor
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I've seen a lot of posts about this issue, though none of the solutions seem to work for...
  • Ivan
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skips through songs to end of playlist then displays error until I restart

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10, latest update I presume My Question or IssueAs subject - I've noticed this happen a lot recently and its incredibly frustrating It happens on 2 different occasions:First, if i hit play on m...

  • Casual Listener
  • Plan Premium Country UK Device Desktop Operating System Windows 10, latest update I presume   My Question or Issue As subject - I've noticed this happen a lot recently and its incredib...
  • garyjpaterson
  • Casual Listener
  • 260 Views
  • 3 replies
  • 1 likes
  • 260 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution spotify adds songs already in playlist

PlanPremiumCountryUnited KingdomDevice(PC)Operating System(Windows 10) My Question or IssueOn my playlist whenever I listen to it, it adds the songs that I'm listening to into the playlist again, not duplicating it just removing the orignal and addin...

  • Newbie
  • Plan Premium Country United Kingdom Device (PC) Operating System (Windows 10)   My Question or Issue On my playlist whenever I listen to it, it adds the songs that I'm listening to int...
  • Elena
  • Moderator
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

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