Can't reproduce albums only in windows desktop app

[maddn]

Plan

Premium

Country

Italy

Device

PC

Operating System

Windows 11

My Question or Issue

Hi, for some reason I can't reproduce albums or single songs, only playlists from my windows app that worked fine for years. Clicking on play nothing happened. Before that, the app started crashing every once in a while, especially shortly after playing the first song, then completely stoppe playing. I have tried everything, soft/hard resets, logging out/in, firewall whitelisting, removing Antivirus, nothing changed. My other devices apps worked very well. did not find similar cases surfing the web, can someone help?thx

[Vasil]

Hey @maddn,

Thank you for posting in the Community!
This issue looks a lot like the one reported here 🙂
If this is the case, you may subscribe to the thread to stay updated, as this is currently under investigation by our tech folks!

In case what you're facing is somewhat different, let us know & we'll take a further look.
Many thanks!

[maddn]

Hi Vasil,

I have tried everything that was in thread you mentioned but nothing worked out. The issue is still there. One thing that I have noticed is that, when trying following the suggestion to rename or delete the Spotify folder  in C:\Users\YOUR_USER_NAME\AppData\Local\Spotify there is no such folder, maybe this could be the cause or maybe this is not needed from newer versions.

[Jeremy]

Hi there @maddn,

Thank you for your reply and for trying all of the troubleshooting.

We can confirm that this has been reported to the right team that's currently investigating this. You can subscribe to the thread that was linked in the reply above so that you don't miss any updates about this.

Let us know if we can help you with anything else.

Take care 🙂