Can't save albums/new songs to my library

[mofumera]

Plan

Free

Country

United States

Device

Laptop, PC

Operating System

Windows 10

My Question or Issue

 For the past several days, I've been unable to save any new music to my Albums library. I can click on the button that favorites albums and songs, but it doesn't add them at all. I've uninstalled Spotify and reinstalled it three times, and the problem still occurs on both my PC and laptop. I've updated Windows as well as my drivers, and the problem still exists. Any help?

[CanadianCabinet]

Can you play a song that's not saved in your library? I'm having the same problem

[dinomight]

Hey, thanks for posting. Do you happen to have a large number of tracks currently saved to your library? It's possible you've run into the limit, which is 10,000 items total. I would recommend removing an album or two and then see if it's possible to save anything else after you've done that.

[mofumera]

I don't have more than 10,000 tracks. I've had more albums than I currently do when this problem started happening. I went out of my way to delete several albums, just to be sure, and there's been no improvement. I still can't save new music or re-add music I previously had.

[dinomight]

Okay, that's definitely odd behavior. One other thing is that sometimes if, for example, you save an individual track, it may not also appear in the albums section, and vice versa. So, could you please try saving an individual song to your library, and then check the songs section to see if it shows up?

Also, if it's still not working when you try that, it would be super helpful if you could grab a screenshot of each step and post those here as well. Thanks for your patience with this!

[mofumera]

Some individual songs in an album will save, others don't. They don't show up under Favorite Songs either.

If I restart Spotify, it unsaves itself, and sometimes other songs. I have to manually save songs one by one, and they disappear by themselves. Sometimes they just don't show up, other times they'll stay until I close Spotify, and then they'll be gone when I start it up again.

[dinomight]

Okay, thanks for trying that and sharing your screenshots. There are a couple other things I'd like you to try. I know you mentioned you've uninstalled and reinstalled the software multiple times, but can you please make sure you follow the steps below to do a complete clean reinstall? This will erase any remaining traces of Spotify that could be leading to this issue.

Steps for Clean Reinstall on Windows:

1. Uninstall the app
2. Make sure any folders with the names Spotify are removed under C:\Users\"PCusername"\AppData\Roaming\Spotify and C:\Users\"PCusername"\AppData\Local\Spotify
3. Install the app again here. Make sure to choose the one from Microsoft Store.

If that doesn't work, it's possible there is some sort of network issue, so the next steps would be to restart the router, make sure that Spotify or its components aren't being blocked by your firewall, and if all else fails I would try connecting your computer to a different network connection if possible to see if the problem still occurs.

After you've had a chance to try all of these steps, if the problem is still not resolved, could you please let me know the version of Spotify you are using? This can be found by clicking the three dot menu at the top left, then going to help, and about Spotify.

[Arturo_Barney]

Plan

Free

Country

Mexico

Device

Laptop

Operating System

Windows 7

Hello, I have a similiar issue about this thread.

Since 2 days, i can save new songs only from the album of an artist directly (see Screenshot #1). But when I want to search the name of those new tracks or the album in my Library (Artists, albums and tracks), it doesn't appear (see the other screenshots).

My Album Library arranged by title alphabetically

My Tracks Library arranged by artist alphabetically

[mofumera]

Alright, I tried doing a clean reinstall with the Microsoft Store version, and rebooted my router, and the problem is unfortunately still there. I'm not sure what to make of it now. Is there anything else I can try, or is this a bug? The version of Spotify I'm using now is 1.0.99.250.g936eab8d (Windows Store version).

[dinomight]

Thanks for trying all of those steps and for sharing the version of Spotify you have. There are a few more things you can try:

• Make sure Spotify is set as an exception in your firewall.
• See if the problem still occurs if you connect your device to a different Internet connection.
• Finally, if all else fails, try making another Spotify account just to test this issue out, and see if you experience the same issue if you log in using the new account.

[Bobins]

I'm having the same issue with a playlist i've just found, which I absolutly Love!!!... yet i cant save it... either by clicking the 'Heart' or through the menu '...'

I'm on a premium plan so the plan difference cant be the cause of this issue... it's very frustrating!

[Elena · Accepted solution]

Hey hey @Bobins!

Thanks for reaching out this sounds a bit odd and we'll do our best to help you out here.

Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens on all your devices and their models and OS version.

Screenshots of what you see when you try saving a song and of Your Library will be very helpful to our investigation as well.

Keep us in the loop here.

[Bobins]

I've tried all of your suggestions and then some... truth be told I'm sat here frankly flabbergasted.... I've searched for a solution through your knowledge base, to a problem I've only just discovered... which CanadianCabinet reported to you back at the end of January... yet it seems you put very little emphe...CanadianCabinet's reported issue.... well not until a "Premium membership" person reported the same ...

Besides that frustration... the original issue is still present.. personally I tend to queue up my music on my computer through a web-browser, not an installation.. and depending on the time of day either listen through my computer systems speakers/headphones or "cast" my chosen music through my UHD TV. The App on my TV is always the latest available.

The issue reported occured through the web-player

[Elena]

Thanks for getting back to us @Bobins! We'll be happy to shine some more light on the situation.

We appreciate all our users and the original post in this thread has been handled by one of the superuser volunteers who help us in our Rock Star program. We work closely with these users to help everyone on our forum.

When it comes to your issue it sounds a bit different that the one described in the OP since it's happening on the web player. 

Since you mention you've tried some of the beginning steps for troubleshooting we'd recommend following the steps here to check your hosts files.

We'll also be thankful if you could provide us some screenshots of what is happening exactly and we'll take a closer look.

Keep us posted!

[Bobins]

The link you've provided links to a page headed "Can't access the Web Player" which is Not the case here... neither is your rebuttal regarding the OP, otherwise the OP wouldn't have pointed to my original posting about the same issue as their issue... Truth be told, I just wish you would take all feedback (regardless of subscription level) seriously and resolve these issues...

I am glad you've resolved issues Ive reported in the past... but had you taken prior reports seriously I wouldn't have encountered the bugs and become frustrated by them in the first place... you really need to take a step back and look at how you manage issues within Spotify in my humble opinion.

[MaddoxB]

Yeah I have the same problem but with my phone. I tried every suggestion and none of them worked. 

[Eni]

Hey there @MaddoxB, 

Thanks for getting in touch about this and welcome to the Community. 

Could you send us a screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Also, could you let us know the exact make/model, operating system and Spotify version of your device?

Keep us posted.