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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134275 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134275 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50905 Views
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  • Windows
  • 50905 Views
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Possible to skip Windows online check

PlanPremiumCountry DeviceWindows 10 build 2004 My Question or IssueHi! I am using Spotify on Windows. I have the latest Windows version and it has a very annoying bug that reports offline, even if I'm online. It looks like Spotify is the only app tha...

  • Newbie
  • Plan Premium Country   Device Windows 10 build 2004   My Question or Issue Hi! I am using Spotify on Windows. I have the latest Windows version and it has a very annoying bug that r...
  • 103 Views
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  • 103 Views
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Superuser Contribution Spotify Connect doesnt work on the windows app

PlanFamily PremiumCountryTurkey DeviceMi Mix2S, Monster Tulpar T5 v19.1Operating SystemAndroid 10, Windows 10 My Question or IssueSpotify Connect doesnt work on the windows app but it works with the spotify web player and my tablet. I tried reinstall...

  • Casual Listener
  •   Plan Family Premium Country Turkey   Device Mi Mix2S, Monster Tulpar T5 v19.1 Operating System Android 10, Windows 10   My Question or Issue Spotify Connect doesnt work o...
  • Alex
  • Moderator
  • 309 Views
  • 3 replies
  • 1 likes
  • 309 Views
  • 3 replies
  • 1 likes

Superuser Contribution Multiple selection on Desktop

PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or Issue Hello, I just got my Facebook profil hacked and can't seem to be able to retreive it (and my email address too), my spotify account was linked to it so I had to recreate ...

  • Casual Listener
  •   Plan Premium Country France Device PC Operating System Windows 10   My Question or Issue   Hello,   I just got my Facebook profil hacked and can't seem to be able ...
  • Ivan
  • Spotify Legend
  • 465 Views
  • 6 replies
  • 4 likes
  • 465 Views
  • 6 replies
  • 4 likes

Superuser Contribution Spotify keeps skipping to the next song

PlanFreeCountryUAEDeviceHP laptopOperating Systemwindows 10 My Question or IssueI opened spotify on my laptop to listen to some songs and I went on to my playlist tried playing it and it starts skipping all the songs one by one after being one second...

  • Casual Listener
  •   Plan Free Country UAE Device HP laptop Operating System windows 10   My Question or Issue I opened spotify on my laptop to listen to some songs and I went on to my playlist tri...
  • Alex
  • Moderator
  • 320 Views
  • 3 replies
  • 1 likes
  • 320 Views
  • 3 replies
  • 1 likes

Superuser Contribution Feed de amigos com problemas, sumiu todos

desapareceu todas as pessoas que sigo ou me seguem do feed de amigos do desktop, a função ta ativada, já reinstalei e nada

  • Visitor
  • desapareceu todas as pessoas que sigo ou me seguem do feed de amigos do desktop, a função ta ativada, já reinstalei e nada 
  • Ver
  • Spotify Legend
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

The dreaded endless-skip-loop

PlanPremiumCountryRomaniaDevicePersonal DesktopOperating SystemWindows 10 My Question or IssueHello, For a while now I can't seem to use the desktop app anymore. If i hit "play", it just infinitely skips songs and never gives any output. Only happens...

  • Newbie
  • Plan Premium Country Romania Device Personal Desktop Operating System Windows 10   My Question or Issue Hello,   For a while now I can't seem to use the desktop app anymore. If ...
  • 201 Views
  • 0 replies
  • 1 likes
  • 201 Views
  • 0 replies
  • 1 likes

Superuser Contribution Unable to search for a song using Spotify webplayer

PlanPremiumCountry Malaysia Device LaptopOperating System Windows 10 My Question or IssueI cant seem to search a song or artist using webplayer. I have tried refreshing the page a several times, but the problem still exist. May i know how should i re...

  • Casual Listener
  • Plan Premium Country Malaysia   Device Laptop Operating System Windows 10   My Question or Issue I cant seem to search a song or artist using webplayer. I have tried refreshing...
  • Mario
  • Spotify Legend
  • 386 Views
  • 6 replies
  • 2 likes
  • WebPlayer
  • 386 Views
  • 6 replies
  • 2 likes

No songs showing up other than local files.

PlanFreeCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueI have performed 2 clean reinstalls and made sure I wasn't in offline mode, but I still can't see anything in my playlists, I can see them on mobile and on different computers,...

  • Visitor
  • Plan Free Country U.S. Device PC Operating System Windows 10   My Question or Issue I have performed 2 clean reinstalls and made sure I wasn't in offline mode, but I still can't see an...
  • 154 Views
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  • 154 Views
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  • 0 likes

Taskbar Rewind/Play/Pause/Fast Forward Is Gone

I used to be able to hover over the taskbar icon and quickly rewind/fast forward/pause/play, but this is seemingly gone. Has this been officially deprecated or is this an issue? I've done all the usual troubleshooting (cleared cache/reinstalled/etc.)

  • Music Fan
  • I used to be able to hover over the taskbar icon and quickly rewind/fast forward/pause/play, but this is seemingly gone. Has this been officially deprecated or is this an issue? I've done all the usu...
  • 328 Views
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  • 3 likes
  • 328 Views
  • 0 replies
  • 3 likes

How in the **bleep** is there STILL no dislike song button?!

PlanPremiumCountry DeviceWindows 10, Web playerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been very frustrated with your service. PAID service. I keep looking for song dislike button and its never there. Someti...

  • Visitor
  • Plan Premium Country   Device Windows 10, Web player Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have been very frustrated with your ser...
  • cypa
  • Music Fan
  • 217 Views
  • 1 replies
  • 3 likes
  • 217 Views
  • 1 replies
  • 3 likes

Superuser Contribution Playback/skipping error - 'Spotify can't play this right now'

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 Home - 10.0.18362 Build 18362Spotify Version1.1.35.458.g891674f3Audio OutputASUS Xonar DX audio My Question or IssuePlayback/skipping error - 'Spotify can't play this right now' I've been using S...

  • Regular
  • Plan Premium Country UK Device PC Operating System Windows 10 Home - 10.0.18362 Build 18362 Spotify Version 1.1.35.458.g891674f3 Audio Output ASUS Xonar DX audio   My Question or Is...
  • darryngordon
  • Visitor
  • 1202 Views
  • 7 replies
  • 1 likes
  • playback
    skipping
  • 1202 Views
  • 7 replies
  • 1 likes

Why Can't You Add A Playlist Sorting Feature to Desktop UI

PlanPremiumCountryUnited States DeviceAsus LaptopOperating SystemWindows 10 My Question or IssueHow come there isn't an easy method to sort my playlists alphabetically on Spotify Desktop? Sure I can click-and-drag my playlists around, but it's incred...

  • Newbie
  • Plan Premium Country United States   Device Asus Laptop Operating System Windows 10   My Question or Issue How come there isn't an easy method to sort my playlists alphabetically...
  • 163 Views
  • 0 replies
  • 1 likes
  • 163 Views
  • 0 replies
  • 1 likes

Superuser Contribution Sound normalization DOES NOT WORK

Sound normalization does not work at all. PlanPremiumCountryusOperating SystemWindows 10

  • Roadie
  • Sound normalization does not work at all.   Plan Premium Country us Operating System Windows 10
  • Mario
  • Spotify Legend
  • 2034 Views
  • 3 replies
  • 0 likes
  • 2034 Views
  • 3 replies
  • 0 likes

Can't reorder tracks in a playlist

i am trying to rearrange tracks inside a playlist on the desktop app (windows 10) i can't manage to do that. I've been doing that in the web browser app until now, but the browser app has suddenly stop showing new additions to the playlist. is there ...

  • Casual Listener
  • i am trying to rearrange tracks inside a playlist on the desktop app (windows 10) i can't manage to do that. I've been doing that in the web browser app until now, but the browser app has suddenly st...
  • Sebasty
  • Spotify Star
  • 3088 Views
  • 3 replies
  • 0 likes
  • 3088 Views
  • 3 replies
  • 0 likes

Podcast playlist keeps playing after adding 1 podcast to the queue

PlanPremiumCountryThe NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueWhen I listen to a music playlist and I see that a new episode of a podcast came out, I like to add the episode to the queue. So that when the current song ends, ...

  • Newbie
  • Plan Premium Country The Netherlands Device PC Operating System Windows 10   My Question or Issue When I listen to a music playlist and I see that a new episode of a podcast came out, ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
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Superuser Contribution Songs still play even after 'Got it we won't play that song again'

Operating SystemWindows 10 My Question or IssueI play the radio for one of my mixes and it repeatedly plays the same ~30 songs, even though I have specifically clicked 'Got it we won't play that song again' MULTIPLE times on each song. They will not ...

  • Regular
  • Operating System Windows 10   My Question or Issue I play the radio for one of my mixes and it repeatedly plays the same ~30 songs, even though I have specifically clicked  'Got it we w...
  • Ivan
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 1 likes
  • 206 Views
  • 1 replies
  • 1 likes

Superuser Contribution Continuous issues with desktop app in windows 10

Device(Lenovo Flex 14 Laptop)Operating System(Windows 10) My Question or Issue I’m wondering why the constant glitches that I’ve seen on the help questions repeatedly aren’t being rectified. I find lately I’m spending more time trying to fix problems...

  • Casual Listener
  • Device (Lenovo Flex 14 Laptop) Operating System (Windows 10)   My Question or Issue   I’m wondering why the constant glitches that I’ve seen on the help questions repeatedly aren’t b...
  • Mario
  • Spotify Legend
  • 552 Views
  • 9 replies
  • 4 likes
  • 552 Views
  • 9 replies
  • 4 likes

Superuser Contribution Spotify now skips all tracks unless started with "Run as Administrator"

PlanPremiumCountryUKDeviceWindows 10Operating SystemWindows 10 My Question or IssueNot sure this started with recent windows updates I did yesterday but now spotify will only play anything if I started with "Run as Administrator", I've tried all the ...

  • Visitor
  • Plan Premium Country UK Device Windows 10 Operating System Windows 10   My Question or Issue Not sure this started with recent windows updates I did yesterday but now spotify will only...
  • Mihail
  • Spotify Legend
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Cannot "clear" album playing

PlanPremiumOperating SystemWindows 10My Question or IssueI have been playing an album and it is now in the "queue". However I now want to play a podcast. Trying to play it fails. Adding it to the queue seems to work initially so it looks like it will...

  • Visitor
  • Plan Premium Operating System Windows 10 My Question or Issue I have been playing an album and it is now in the "queue". However I now want to play a podcast. Trying to play it fails. Adding it ...
  • 76 Views
  • 0 replies
  • 1 likes
  • 76 Views
  • 0 replies
  • 1 likes

Superuser Contribution Group Session - Volume level is linked across all users on PC

Brief description of the issue: We started a group session on our mobile devices (because that's currently the only way we've found to do it). We changed our devices to our respective Computers. However, our volume level is forced to be the same. Whe...

  • Visitor
  • Brief description of the issue: We started a group session on our mobile devices (because that's currently the only way we've found to do it). We changed our devices to our respective Computers. Howe...
  • Mihail
  • Spotify Legend
  • 2608 Views
  • 3 replies
  • 0 likes
  • 2608 Views
  • 3 replies
  • 0 likes

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