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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 136988 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
  • 53223 Views
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Superuser Contribution No more shuffle play

PlanPremiumCountryBelguimDevicePCOperating SystemLatest version of Windows My Question or IssueSo I've been using spotify for some time now, and I've never really had issues with it, until now.For some reason, the big green shuffle play button is jus...

  • Visitor
  • Plan Premium Country Belguim Device PC Operating System Latest version of Windows   My Question or Issue So I've been using spotify for some time now, and I've never really had issues ...
  • Alex
  • Moderator
  • 474 Views
  • 2 replies
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  • 474 Views
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Superuser Contribution Personalized playlist covers do not appear on other users

Hello Spotify Community, i have created covers for all my public playlists myself. Nevertheless, I regularly get screenshots sent to me by friends and other artists where the personalized cover does not show up, but only the first four album covers. ...

  • Music Fan
  • Hello Spotify Community,   i have created covers for all my public playlists myself.  Nevertheless, I regularly get screenshots sent to me by friends and other artists where the pers...
  • Ver
  • Spotify Legend
  • 294 Views
  • 1 replies
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  • 294 Views
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Solved!! Can't open Spotify App on Windows 10

PlanPremiumCountryHong KongDevicePCOperating SystemWindows 10 My Question or IssueOn startup Spotify shows an error like this. I have tried reinstalling and it worked for 5 minutes. Then it went back to this error when i quit and reopened Spotify.

  • Casual Listener
  • Plan Premium Country Hong Kong Device PC Operating System Windows 10   My Question or Issue On startup Spotify shows an error like this. I have tried reinstalling and it worked for 5 m...
  • OneByBoo
  • Community Legend
  • 300 Views
  • 5 replies
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  • 300 Views
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Superuser Contribution Unable to add local music files

Hello, Since a few days I can't add local music files to Spotify.I activated it in Spotify settings, but the local files playlist does not appear.Besides that the local files settings looks weird. I already tried uninstalling and reinstalling spotify...

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  • Visitor
  • Hello,   Since a few days I can't add local music files to Spotify. I activated it in Spotify settings, but the local files playlist does not appear. Besides that the local files settings lo...
  • Ivan
  • Spotify Legend
  • 157 Views
  • 1 replies
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  • 157 Views
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Solved!!Superuser Contribution [Desktop][Other] Songs not playing

Almost every time a song begins to play it stops playing within the first 10 seconds and a notification pops up that the song is unable to be played. This is only happening on my computer and doesn't happen on my phone or anything else. Some songs pl...

  • Casual Listener
  • Almost every time a song begins to play it stops playing within the first 10 seconds and a notification pops up that the song is unable to be played. This is only happening on my computer and doesn't...
  • Ivan
  • Spotify Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • Desktop
    Other
  • 265 Views
  • 3 replies
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1.1.47.684.g136419d9-a the -a is making my Spotify loose information - HELP ?

The update I have has a -a the end and I've lost the ability to see Top 5 Markets and other. Anyone know how to get the -a version off or how to make sure I can see on my laptop as I did before, feels like it's running the APP now, which is less deta...

  • Visitor
  • The update I have has a -a the end and I've lost the ability to see Top 5 Markets and other. Anyone know how to get the -a version off or how to make sure I can see on my laptop as I did before, feel...
  • 137 Views
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  • Browse
    Desktop
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Superuser Contribution How to get beta app on PC? (Windows 10, from Microsoft Store)

PlanPremiumCountryRussiaOperating SystemWindows 10, Ver. 2004, Built 19041.572App version1.1.48.625.g1c87c7f7 (Microsoft Store version)My Question or IssueHow to be a beta tester and get the beta App on Microsoft Store?

  • Casual Listener
  • Plan Premium Country Russia Operating System Windows 10, Ver. 2004, Built 19041.572 App version 1.1.48.625.g1c87c7f7 (Microsoft Store version) My Question or Issue How to be a beta tester an...
  • Eni
  • Moderator
  • 4244 Views
  • 1 replies
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  • 4244 Views
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Superuser Contribution Embedded podcasts do not play

Hi, I’m having issues with embedding podcast episodes from Spotify to web pages using iframe today. Embedding seems to look okay, but the embedded content will not play. It seems effects both episodes I’ve embedded earlier (and used to work just fine...

Spotify fail.jpg
  • Casual Listener
  • Hi,   I’m having issues with embedding podcast episodes from Spotify to web pages using iframe today. Embedding seems to look okay, but the embedded content will not play.   It seems ef...
  • CarlosE
  • Moderator
  • 856 Views
  • 4 replies
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  • 856 Views
  • 4 replies
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Superuser Contribution Spotify (Microsoft Store) works with connected standby ONLY if I let Windows go to sleep on its own

PlanPremiumCountry AustraliaDeviceSurface Pro 4Operating SystemWindows 10 Autumn Creators Update [1803] My Question or Issue I'm aware there have been posts about this issue before where Spotify does not keep playing music while in Connected Standby ...

  • Newbie
  • Plan Premium Country  Australia Device Surface Pro 4 Operating System Windows 10 Autumn Creators Update [1803]   My Question or Issue   I'm aware there have been posts about...
  • AndyAndyAndAnd
  • Casual Listener
  • 994 Views
  • 3 replies
  • 6 likes
  • 994 Views
  • 3 replies
  • 6 likes

Superuser Contribution I cant listen to any music or podcast

PlanPremiumCountryMexicoDevicedell latitude 3460Operating SystemWindows My Question or IssueSince yesterday i can´t listen to any song or podcast on my computer, i didrestart the computer, uninstalled and installed again my windows app and loging out...

  • Visitor
  •   Plan Premium Country Mexico Device dell latitude 3460 Operating System Windows   My Question or Issue Since yesterday i can´t listen to any song or podcast on my computer, i di...
  • Alex
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • Urgent
  • 166 Views
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Solved!!Superuser Contribution Escanear Spotify Codes QR en Windows

Plan PremiumCountry ArgentinaDeviceLenovo Legion Y520Operating SystemWindows 10 Problema:Existe alguna posibilidad de escanear los spotify codes qr en windows?

  • Casual Listener
  • Plan Premium Country Argentina Device Lenovo Legion Y520 Operating System Windows 10   Problema: Existe alguna posibilidad de escanear los spotify codes qr en windows?  
  • Ver
  • Spotify Legend
  • 262 Views
  • 1 replies
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  • 262 Views
  • 1 replies
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Fix for corrupted song name/album/artist for files from local folders

Hi, If you have followed the "delete index.dat" solution:https://community.spotify.com/t5/Desktop-Windows/Not-all-local-files-showing-up-not-finding-albums-maybe/m-p/1732623#M23721 to fix problems with local files not appearing in Spotify, but are le...

  • Newbie
  • Hi,    If you have followed the "delete index.dat" solution: https://community.spotify.com/t5/Desktop-Windows/Not-all-local-files-showing-up-not-finding-albums-maybe/m-p/1732623#M23721 ...
  • gedonis
  • Music Fan
  • 1322 Views
  • 1 replies
  • 2 likes
  • 1322 Views
  • 1 replies
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Cyrillic artists transliterated in desktop apps

PlanFreeCountryRussiaDeviceDesktop PCOperating SystemWindows 10 x64 (Version 20H2 OS Build 19042.685) My Question or IssueFor some reason artists with Cyrillic names and/or titles are transliterated in desktop apps. language of desktop app is set to ...

  • Music Fan
  • Plan Free Country Russia Device Desktop PC Operating System Windows 10 x64 (Version 20H2 OS Build 19042.685)   My Question or Issue For some reason artists with Cyrillic names an...
  • 129 Views
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  • 129 Views
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Solved!!Superuser Contribution No se reproducen automaticamente los accesos directos de Spotify

Plan PremiumCountry ArgentinaDevice Lenovo Legión Y520Operating System Windows 10 64 bitsApp Windows ProblemaHe realizado varios accesos directos de canciones y álbumes y los mismos no se reproducen de manera automática. Como agravante, la tecla "Ent...

  • Casual Listener
  • Plan Premium Country  Argentina Device Lenovo Legión Y520 Operating System Windows 10 64 bits App Windows    Problema He realizado varios accesos directos de...
  • Alex
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
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Superuser Contribution Lyrics won't sync properly

Hey, I'm having this problem with the synchronization. The lyrics will eventually go back to the part where it was when I pressed play. When I click pause, it synchronizes again. What should I do? Related video attached.

  • Newbie
  • Hey, I'm having this problem with the synchronization.   The lyrics will eventually go back to the part where it was when I pressed play. When I click pause, it synchronizes again. What should...
  • Alex
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Displaying the album cover in the player

PlanPremiumOperating SystemWindows 7My Question or IssueIn the spotify app for PC, the album cover display is hidden in the lower-left corner of the playback bar. How to return it?

  • Visitor
  •   Plan Premium Operating System Windows 7 My Question or Issue In the spotify app for PC, the album cover display is hidden in the lower-left corner of the playback bar. How to return it?...
  • Ivan
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
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[Podcasts] It isn't possible to rewind and fast forward 15 seconds on Joe Rogan's Videos on desktop

I posted something similar a few weeks ago and received a response from a moderator that I didn't notice so the case was closed. I still have the problem though. The moderator said there should be a fast forward 15 seconds button on desktop and mobil...

  • Casual Listener
  • I posted something similar a few weeks ago and received a response from a moderator that I didn't notice so the case was closed. I still have the problem though. The moderator said there should be a ...
  • 472 Views
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  • Podcasts
  • 472 Views
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Superuser Contribution Cant view artist and album pages on pc

PlanPremiumCountryTurkeyDeviceDesktop pcOperating SystemWindows 10 My Question or IssueCant view albums and artist pages on pc when i try open says: “oops something wrong while load album/artist page”

  • Casual Listener
  • Plan Premium Country Turkey Device Desktop pc Operating System Windows 10   My Question or Issue Cant view albums and artist pages on pc when i try open says: “oops something wrong whi...
  • Eni
  • Moderator
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
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Superuser Contribution Cache is 5.6gb. That's 4.6gb too large. How to PERMANENTLY change size AND location?

CountryUS of ADeviceAsusOperating SystemAsus GL503VMFMy Question or IssueI only have 120gb of space and I ran low so I looked around to see where I could save data and found what you see in the picture.I want to know how to PERMANENTLY change the siz...

  • Visitor
  • Country US of A Device Asus Operating System Asus GL503VMF My Question or Issue I only have 120gb of space and I ran low so I looked around to see where I could save data and found what you se...
  • Alex
  • Moderator
  • 509 Views
  • 1 replies
  • 0 likes
  • Cache
  • 509 Views
  • 1 replies
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Superuser Contribution Can‘t following the artist on desktop windows

PlanFreeCountrychina Operating SystemWindows 10 x64 My Question or IssueAfter following the artist on desktop windows, if I restart the client, the artist will not be displayed in the library. But if I follow it on the web version, there is no proble...

  • Visitor
  • Plan Free Country china   Operating System Windows 10 x64   My Question or Issue After following the artist on desktop windows, if I restart the client, the artist will not be disp...
  • Ivan
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes