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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133739 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133739 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50514 Views
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  • 32 likes
  • Windows
  • 50514 Views
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Superuser Contribution Spotify desktop app mutes itself when other sounds/videos are playing and during gaming

PlanPremiumCountryAustraliaDeviceAsus ZenbookOperating SystemWindows 10 My Question or IssueMy Spotify desktop app keeps muting itself whenever another sound on the computer plays, eg when a video or sound plays on chrome or when I am gaming. The son...

  • Visitor
  • Plan Premium Country Australia Device Asus Zenbook Operating System Windows 10   My Question or Issue My Spotify desktop app keeps muting itself whenever another sound on the computer ...
  • hannonsr
  • Casual Listener
  • 4268 Views
  • 4 replies
  • 1 likes
  • 4268 Views
  • 4 replies
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Superuser Contribution Discover Weekly - Wrong Person

PlanPremiumCountryGermanyDevicePC, SmartphoneOperating SystemWindows 10, Android My Question or IssueMy Discover Weekly shows a different person from my Facebook friends and also plays their music. A bit strange...Anyone got the same problem?

  • Casual Listener
  • Plan Premium Country Germany Device PC, Smartphone Operating System Windows 10, Android   My Question or Issue My Discover Weekly shows a different person from my Facebook friends and ...
  • Reineke0815
  • Casual Listener
  • 215 Views
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  • 215 Views
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Superuser Contribution ShortKeys GameBar

Bonjour, j'espère que vous pourrez m'aider. Comment personnaliser les raccourcis clavier Spotify dans la barre de jeu. Parce que je voudrais modifier "aller à la chanson suivante".

  • Visitor
  • Bonjour, j'espère que vous pourrez m'aider. Comment personnaliser les raccourcis clavier Spotify dans la barre de jeu. Parce que je voudrais modifier "aller à la chanson suivante".   &...
  • Elena
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
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New web UI on new account I created

PlanFreeCountryUSADeviceUnknownOperating SystemWindows 10 Pro My Question or IssueI recently created a new Spotify account (this one) for a simple username change. When I use Spotify on my new account, it has the web interface. I have lost so many fe...

  • Casual Listener
  • Plan Free Country USA Device Unknown Operating System Windows 10 Pro   My Question or Issue I recently created a new Spotify account (this one) for a simple username change. When I use...
  • phishpot
  • Casual Listener
  • 331 Views
  • 2 replies
  • 2 likes
  • 331 Views
  • 2 replies
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Superuser Contribution Spotify on desktop keeps crashing.

DevicePC Operating SystemWindows 10 My Question or IssueAfter around a minute and a half into a song my Spotify crashes every single time. I tried deleting it and re downloading i but that didn't fix it

  • Visitor
  •   Device PC  Operating System Windows 10   My Question or Issue After around a minute and a half into a song my Spotify crashes every single time. I tried deleting it and re dow...
  • Ivan
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Keep Skipping

PlanFreeCountryUSAOperating SystemWindows My Question or IssueI recently downloaded Spotify on desktop and it keeps skipping songs without playing them. Spotify works on mobile and through the internet just not the app, I have looked throughout the f...

  • Casual Listener
  • Plan Free Country USA Operating System Windows   My Question or Issue I recently downloaded Spotify on desktop and it keeps skipping songs without playing them. Spotify works on mobile a...
  • Mario
  • Moderator
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution No healthy upstream

PlanPremiumMy Question or IssueI got this message in the web player, i don't know what to do to solve it

  • Visitor
  • Plan Premium My Question or Issue I got this message in the web player, i don't know what to do to solve it 😞
  • CandiePop
  • Newbie
  • 6623 Views
  • 2 replies
  • 1 likes
  • 6623 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Desktop] Different accounts have different formats?

I made a Spotify account for both my mom and I, and use hers when with her because it has her music preferences. On her account, I can change playlist covers, make playlists collaborative, and add a description of them. However, on my account, there ...

  • Casual Listener
  • I made a Spotify account for both my mom and I, and use hers when with her because it has her music preferences.  On her account, I can change playlist covers, make playlists collaborative, and ...
  • Katerina
  • Spotify Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Desktop
  • 337 Views
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Solved!! I beg an equalizer is added to Spotify for desktop.

I have it on my phone and its great... I switch to my desktop and I'm often disappointed. I do not understand why it has not been added yet and has been considered a closed topic for years.

  • Music Fan
  • I have it on my phone and its great... I switch to my desktop and I'm often disappointed. I do not understand why it has not been added yet and has been considered a closed topic for years.
  • Jharp07
  • Visitor
  • 1407 Views
  • 2 replies
  • 2 likes
  • 1407 Views
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Superuser Contribution Artist no longer moves to the top of Artists page when I add a new song

PlanPremium - FamilyCountryUKDeviceDell - Late 2018Operating SystemWindows 10 Pro My Question or IssuePreviously when I liked a new song of an artist I followed, it would bump the artist to the top of the artist page and add the song to the top of th...

  • Casual Listener
  • Plan Premium - Family Country UK Device Dell - Late 2018 Operating System Windows 10 Pro   My Question or Issue Previously when I liked a new song of an artist I followed, it would bum...
  • Jonneth
  • Casual Listener
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Sonos speakers disappearing a few seconds after starting Spotify client on Windows

PlanPremiumCountryItalyDeviceDesktop PCOperating SystemWindows 10 My Question or IssueAs you can see from the attached gif, the Windows client doesn't list all the available speakers in my network; it only shows the Amazon Echo devices, not the Sonos...

  • Casual Listener
  • Plan Premium Country Italy Device Desktop PC Operating System Windows 10   My Question or Issue As you can see from the attached gif, the Windows client doesn't list all the available ...
  • mbagattini
  • Casual Listener
  • 428 Views
  • 4 replies
  • 0 likes
  • 428 Views
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Solved!!Superuser Contribution Stop playing/dislike button missing

PlanPremiumCountryBelgiumDeviceDesktopOperating SystemWindows 10 My Question or IssueSince a few days, my dislike/stop playing button has gone missing in my (up to date) Spotify app in Windows 10 from my daily mixes. For some reason, Spotify has stil...

  • Casual Listener
  • Plan Premium Country Belgium Device Desktop Operating System Windows 10   My Question or Issue Since a few days, my dislike/stop playing button has gone missing in my (up to date) Spot...
  • Elena
  • Moderator
  • 483 Views
  • 4 replies
  • 0 likes
  • 483 Views
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trying to play songs and "cant play track" other

PlanPremiumCountryUSDevicelenovo lap topOperating Systemwin 10 when i select songs i tells me it cant play the selected track and i can download it to play or when i select a play list it simply cycles through all the songs one after the other withou...

  • Casual Listener
  •   Plan Premium Country US Device lenovo lap top Operating System win 10   when i select songs i tells me it cant play the selected track and i can download it to play or when i se...
  • Sebasty
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • cant play track
  • 244 Views
  • 1 replies
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Superuser Contribution All songs added ro a playlist

PlanPremiumCountryBulgaria Operating SystemWindows 10 latest release My Question or IssueFor a few days now every song that i listen to gets added to a specific playlist. Even if the song was already in it it overwrites it as a newly added.

  • Visitor
  • Plan Premium Country Bulgaria  Operating System Windows 10 latest release   My Question or Issue For a few days now every song that i listen to gets added to a specific playlist. Ev...
  • Mario
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
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Superuser Contribution [Desktop][Other] Allow upload of screen shots when reporting bugs

Sometimes a picture is worth 1,000 words which is why it would be a great idea to allow users to upload screen shots which clearly shows UI and other issues.

  • Regular
  • Sometimes a picture is worth 1,000 words which is why it would be a great idea to allow users to upload screen shots which clearly shows UI and other issues.
  • james_blonde
  • Regular
  • 616 Views
  • 6 replies
  • 0 likes
  • Desktop
    Other
  • 616 Views
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Solved!!Superuser Contribution Spotify Signin Error

PlanPremiumCountryNew ZealandDeviceDesktop WindowsOperating SystemWindows 10 My Question or IssueEvery time I close Spotify and reopen it, I get signed out and when I try to sign back in it gives me this error message but eventually signs me in after...

InkedSpotify Issue_LI.jpg
  • Casual Listener
  • Plan Premium Country New Zealand Device Desktop Windows Operating System Windows 10   My Question or Issue Every time I close Spotify and reopen it, I get signed out and when I try to ...
  • ThomasHartwey
  • Casual Listener
  • 553 Views
  • 4 replies
  • 0 likes
  • 553 Views
  • 4 replies
  • 0 likes

Superuser Contribution No dislike button

PlanPremiumCountrySwedenDeviceLenovo laptopOperating SystemWindows 10there is simply no dislike button for the songs on the play lists !and this is irritating and awful !I'm a man of picky choices, and having to press the skip button endlessly is unb...

  • Casual Listener
  • Plan Premium Country Sweden Device Lenovo laptop Operating System Windows 10 there is simply no dislike button for the songs on the play lists ! and this is irritating and awful ! I'm a m...
  • momozex
  • Casual Listener
  • 741 Views
  • 4 replies
  • 1 likes
  • 741 Views
  • 4 replies
  • 1 likes

Superuser Contribution Desktop app unusable

Can't change playlist coverCan't change playlist descriptionCan't sort music in any wayCan't select / move / delete multiple songsNo Local Files So, basically, the desktop app got replaced with the web version for no apparent reason. This is very sad...

  • Newbie
  • Can't change playlist cover Can't change playlist description Can't sort music in any way Can't select / move / delete multiple songs No Local Files   So, basically, the desktop app got re...
  • jonniemiles1
  • Casual Listener
  • 960 Views
  • 9 replies
  • 5 likes
  • Desktop
    Windows
  • 960 Views
  • 9 replies
  • 5 likes

Superuser Contribution Multiple selection on Desktop

PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or Issue Hello, I just got my Facebook profil hacked and can't seem to be able to retreive it (and my email address too), my spotify account was linked to it so I had to recreate ...

  • Casual Listener
  •   Plan Premium Country France Device PC Operating System Windows 10   My Question or Issue   Hello,   I just got my Facebook profil hacked and can't seem to be able ...
  • Ivan
  • Spotify Legend
  • 462 Views
  • 6 replies
  • 4 likes
  • 462 Views
  • 6 replies
  • 4 likes

System mistaking *new, different versions* for duplicates

Here is an issue that is becoming problematic for artists.In order to avoid duplicates, similar releases may be merged (w/ the old release being the top version).The problem is that the system is now mistaking *new, different versions of songs* for d...

  • Regular
  • Here is an issue that is becoming problematic for artists. In order to avoid duplicates, similar releases may be merged (w/ the old release being the top version). The problem is that the system ...
  • Israell
  • Regular
  • 196 Views
  • 1 replies
  • 0 likes
  • singles
  • 196 Views
  • 1 replies
  • 0 likes