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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137245 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137245 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53500 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53500 Views
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Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it." Help

PlanPremiumCountryCanadaDeviceWindows DesktopOperating SystemWindows My Question or Issueokay so when I press play on any of my songs, they will not play and will automatically skip. now I have looked into this issue for awhile and this only started ...

  • Newbie
  • Plan Premium Country Canada Device Windows Desktop Operating System Windows   My Question or Issue okay so when I press play on any of my songs, they will not play and will automatical...
  • Jeremy
  • Spotify
  • 244 Views
  • 1 replies
  • 1 likes
  • 244 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify on PC Buggy

PlanFree/Premium CountryUnited KingdomDeviceWindows 10 DesktopOperating SystemWindows 10 Pro My Question or IssueSpotify from either the windows store and direct download from Spotify is buggy, when playing there’s a delay before the music starts, at...

  • Visitor
  • Plan Free/Premium  Country United Kingdom Device Windows 10 Desktop Operating System Windows 10 Pro   My Question or Issue Spotify from either the windows store and direct downloa...
  • Jeremy
  • Spotify
  • 827 Views
  • 3 replies
  • 0 likes
  • Freezing
    Spotify Buggy
  • 827 Views
  • 3 replies
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Superuser Contribution Spotify permalocked in offline mode

PlanPremium(Family)CountryUSADeviceCustom built PCOperating SystemWindows 10 My Question or IssueSpotify never goes back online, despite having the "Offline mode" box unticked in the top left, and reinstalling the app several times. I nuked the appda...

  • Casual Listener
  • Plan Premium(Family) Country USA Device Custom built PC Operating System Windows 10   My Question or Issue Spotify never goes back online, despite having the "Offline mode" box unticke...
  • Jeremy
  • Spotify
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps automatically switching music to some playlist I've never listened to

PlanPremium (valid to 08.01.2020)CountryPolandDevice(PC, Huawei P30 Pro)Operating System(Windows 10, Android 11) Hello, From today I have a strange problem with Spotify on all devices (Desktop app, Web app, Mobile app). If I play music from my playli...

  • Visitor
  • Plan Premium (valid to 08.01.2020) Country Poland Device (PC, Huawei P30 Pro) Operating System (Windows 10, Android 11)   Hello,   From today I have a strange problem with Spotif...
  • Jeremy
  • Spotify
  • 1095 Views
  • 4 replies
  • 1 likes
  • 1095 Views
  • 4 replies
  • 1 likes

Superuser Contribution I can't stop Spotify

When I click pause inside of Spotify it only lasts for twenty seconds, then it un-pauses. Every. Time. It won't stop playing music. PlanDuoCountryUSADeviceDesktopOperating SystemWindows 10 (Version 10.0.18363 Build 18363) Spotify Version 1.1.46.916.g...

  • Casual Listener
  • When I click pause inside of Spotify it only lasts for twenty seconds, then it un-pauses. Every. Time. It won't stop playing music.     Plan Duo Country USA Device Desktop Operatin...
  • thetinynova
  • Casual Listener
  • 390 Views
  • 2 replies
  • 1 likes
  • 390 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify will not autoplay

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueHello,I am trying to listen to a new album, and it will not autoplay at all. A friend of mine, trying to listen to the same album ...

  • Visitor
  • Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue Hello, I am trying to listen to a new album, and...
  • CriticalMass
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows 10, Spotify can't play this right now.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Spotify can't play this right now. If you have the file..... etc. seen 200 posts on this already and I have tried everything there is on the face of planet except the one thing that may fix it. ...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   Spotify can't play this right now. If you have the file..... etc. seen 200 posts on this already and I have tried everyt...
  • CarlosE
  • Moderator
  • 1378 Views
  • 7 replies
  • 1 likes
  • Windows 10
  • 1378 Views
  • 7 replies
  • 1 likes

Superuser Contribution Error 50 while install on windows 7

Ok, so I downloaded spotify to reinstall it, as it stopped working. First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error.Then I tried to download it and reinstall it, but I got error 5...

  • Regular
  • Ok, so I downloaded spotify to reinstall it, as it stopped working.   First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error. T...
  • Novy
  • Moderator
  • 520 Views
  • 9 replies
  • 0 likes
  • 520 Views
  • 9 replies
  • 0 likes

Superuser Contribution Problem with Russian font - Проблема с русским шрифтом

Hi, names of Russian songs are shown with illegal characters. How I can resolve it?Названия песен отображаются в Spotify неправильным шрифтом и не читаются. Что делать? PlanFreeCountryRussiaDeviceDesktop PC Operating SystemWindows 10 x64 My Question ...

  • Music Fan
  • Hi, names of Russian songs are shown with illegal characters. How I can resolve it? Названия песен отображаются в Spotify неправильным шрифтом и не читаются. Что делать?   Plan Free Country...
  • gedonis
  • Music Fan
  • 765 Views
  • 12 replies
  • 0 likes
  • 765 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify crashes after few minutes playing on Windows 10 when cache is on a custom location

PlanPremiumCountryBrazilDeviceDell G5 Operating System Windows 10 My Question or IssueMy Spotify is crashing unexpectedly with no error messages or popups when I changed the cache to a custom location. My default location is at C:\Users\Lucas\AppData...

  • Newbie
  •   Plan Premium Country Brazil Device Dell G5  Operating System  Windows 10   My Question or Issue My Spotify is crashing unexpectedly with no error messages or popups w...
  • Jeremy
  • Spotify
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft App Force Closing Itself

PlanStudent PremiumCountryUSADeviceLenovo Yoga C640Operating SystemWindows 10 My Question or IssueMy App keeps force closing itself, and I don't know how to make it stop. I have a US Student Premium account, and have had my Spotify Account since like...

  • Casual Listener
  • Plan Student Premium Country USA Device Lenovo Yoga C640 Operating System Windows 10   My Question or Issue My App keeps force closing itself, and I don't know how to make it stop.&nb...
  • Jeremy
  • Spotify
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! [Desktop] Artist "About" page photo scroll buttons not working

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10Version1.1.48.625.g1c87c7f7 My Question or IssueWhenever you go into the Artist's About page and enlarge one picture (by clicking on it), the previous and next buttons don't seem to change t...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10 Version 1.1.48.625.g1c87c7f7   My Question or Issue Whenever you go into the Artist's About page and enlarge one p...
  • TreyAnastasio
  • Spotify Star
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

Very annoying UI window control bug

DevicePCOperating SystemWindows 10 ProI've been experiencing a weird bug with the window controls on the upper right corner (close, expand, minimize), where it'll randomly expand that section and starts to cover other parts of the application entirel...

spotify_bug.png
  • Regular
  • Device PC Operating System Windows 10 Pro I've been experiencing a weird bug with the window controls on the upper right corner (close, expand, minimize), where it'll randomly expand that s...
  • dinomight
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't want Turkish Music on my Browse tab

For a few weeks there are only Turkish Playlists,Turkish New Artsist etc. in my browse, overview, charts, new releases. I'm from Turkey but I don't want them entirely, I think its made because of my location but how could I disable Turkish stuff and ...

  • Casual Listener
  • For a few weeks there are only Turkish Playlists,Turkish New Artsist etc. in my browse, overview, charts, new releases.  I'm from Turkey but I don't want  them entirely, I think its made be...
  • lzfan
  • Visitor
  • 1125 Views
  • 8 replies
  • 1 likes
  • 1125 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution [Desktop] Album art of current song disappeared on desktop player

So the most recent update jacked with a lot of key features. Among them was the album art display (and sizing) that was available for whatever song you were currently playing. See image for what's missing. These little functionality grabs are like sl...

  • Gig Goer
  • So the most recent update jacked with a lot of key features.  Among them was the album art display (and sizing) that was available for whatever song you were currently playing.   See imag...
  • robert_joy
  • Gig Goer
  • 432 Views
  • 2 replies
  • 0 likes
  • Desktop
  • 432 Views
  • 2 replies
  • 0 likes

[Desktop][Connect] Do not remote pause when sleeping

Often I'll play music on my smartphone and remote control it from the Spotify client on my laptop. Then sometimes I want to close my laptop (putting it in sleep) and continue playback on my mobile. Problem is that the Spotify desktop client sends a p...

  • Newbie
  • Often I'll play music on my smartphone and remote control it from the Spotify client on my laptop. Then sometimes I want to close my laptop (putting it in sleep) and continue playback on my mobile. P...
  • 113 Views
  • 0 replies
  • 0 likes
  • Connect
    Desktop
  • 113 Views
  • 0 replies
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Superuser Contribution Windows app won't play to speaker, but webplayer will

I had been using the Spotify app on my computer without issue, but suddenly it won't connect to my Sonos speaker. It will only play through the cheesy laptop speakers. My android app connects to the speaker just fine, but then I am unable to control ...

  • Gig Goer
  • I had been using the Spotify app on my computer without issue, but suddenly it won't connect to my Sonos speaker. It will only play through the cheesy laptop speakers. My android app connects to the ...
  • Novy
  • Moderator
  • 343 Views
  • 3 replies
  • 0 likes
  • windows app
  • 343 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why is everything on my account not working

PlanFreeDevice: pc desktopOperating system Windows 10 My Question or IssueEverything just doesnt work. I can't search up anything I can't play anything. All official spotify created playlist are just empty.can someone plz help me. I already tried rei...

  • Casual Listener
  •   Plan Free Device: pc desktop Operating system Windows 10   My Question or Issue Everything just doesnt work. I can't search up anything I can't play anything. All official spotify ...
  • Ver
  • Spotify Legend
  • 497 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 497 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trap music getting in release radar with wrong Tag!

PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear Spotify how many years will it take to get a proper tag on my artist i actually want to listen on my ...

  • Visitor
  • Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear Spotify how many years w...
  • user-removed
  • Not applicable
  • 446 Views
  • 4 replies
  • 0 likes
  • 446 Views
  • 4 replies
  • 0 likes

Superuser Contribution Queue changes when filtering unplayed podcasts

PlanPremiumCountryNetherlands DevicePCOperating SystemWindows 10 My Question or IssueWhen I filter the unplayed episodes of a podcast, it automatically puts them on my active queue. I would like to just browse my podcasts, to see if there is anything...

  • Newbie
  • Plan Premium Country Netherlands   Device PC Operating System Windows 10   My Question or Issue When I filter the unplayed episodes of a podcast, it automatically puts them on my...
  • Mihail
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes