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Dislike song does not work

Solved!

Dislike song does not work

ddd3a88cec2b12b2b1e10648ccddf5c9

 

Plan

Premium

Country

Sweden

Device

PC, Xiaomi Redmi

Operating System

Windows 10, Android

 

My Question or Issue

Disliking songs in radio playlist does nothing. It will continue to add the song back into the radio playlist when you enter the station.

 

This happens on both PC app and Android.

Reply

Accepted Solutions
Marked as solution

Hey @kenchu,

 

Thank you for reaching out to the Community and for reporting this issue.

 

According to the video you attached, this issue could be related to some damaged cache stored on your device from previous versions or updates. We'd recommend performing a clean reinstall of the app on both of your devices by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

 

If the issue persists, would you mind checking if it happens with different tracks or just with this one? This will give us a better look at the issue.

 

Lastly, include in your next response the Spotify version you're currently running to continue investigating your case.

 

We'll be on the lookout.

OscarDCModerator
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View solution in original post

1 Reply
Marked as solution

Hey @kenchu,

 

Thank you for reaching out to the Community and for reporting this issue.

 

According to the video you attached, this issue could be related to some damaged cache stored on your device from previous versions or updates. We'd recommend performing a clean reinstall of the app on both of your devices by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

 

If the issue persists, would you mind checking if it happens with different tracks or just with this one? This will give us a better look at the issue.

 

Lastly, include in your next response the Spotify version you're currently running to continue investigating your case.

 

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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