Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139219 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139219 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54944 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54944 Views
  • 0 replies
  • 33 likes

Solved!!Superuser Contribution Can't play song on PC but works on Phone

PlanPremiumCountryEnglandDevicePCOperating SystemWindows 10 Home My Question or IssueI am trying to listen to some songs on spotify but whenever I go to play one on my computer I get this message "Spotify can't play this song right now. If you have t...

  • Music Fan
  •   Plan Premium Country England Device PC Operating System Windows 10 Home   My Question or Issue I am trying to listen to some songs on spotify but whenever I go to play one on m...
  • Devfine
  • Music Fan
  • 2640 Views
  • 23 replies
  • 0 likes
  • 2640 Views
  • 23 replies
  • 0 likes

Solved!!Superuser Contribution listen songs no page of artist and songs likés

PlanFreeCountryFranceDeviceDesktop HP Operating System Windows 10 version 20H2my screenshot is on the page community FlorianLB My Question or IssueWhen i listen a songs a page of artist for example Mozart : but Is not listen the songs. the section of...

Capture d’écran 2021-02-20 135600.jpg
  • Composer
  • Plan Free Country France Device Desktop HP  Operating System  Windows 10  version 20H2 my screenshot is on the page community FlorianLB   My Question or Issue When i li...
  • Alex
  • Moderator
  • 523 Views
  • 5 replies
  • 0 likes
  • classical
    songs
  • 523 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sorting by Artist defaults to Title instead of Album

Operating SystemWindows 10 Spotify Version: Originally reported version 1.1.32.618.gda5638a6 Current version that is still experiencing the issue:1.1.44.538.g8057de92 My Question or IssueWhen sorting Liked Song's by Artist. What seemed like the indus...

micsea64_0-1589306551344.png micsea64_1-1589306691191.png
  • Visitor
  • Operating System Windows 10  Spotify Version:   Originally reported version 1.1.32.618.gda5638a6   Current version that is still experiencing the issue: 1.1.44.538.g8057de92 &n...
  • sammalamma88
  • Casual Listener
  • 1095 Views
  • 4 replies
  • 4 likes
  • bug
    Desktop
    sorting
  • 1095 Views
  • 4 replies
  • 4 likes

Superuser Contribution Podcasts Tab Missing

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueI cannot browse Podcasts on desktops. The category is completely missing. It exists on my phone, but not on any desktop app.

  • Casual Listener
  •   Plan Premium Country USA Device Laptop Operating System Windows 10   My Question or Issue I cannot browse Podcasts on desktops. The category is completely missing. It exists on...
  • Eni
  • Moderator
  • 600 Views
  • 5 replies
  • 1 likes
  • 600 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Local Files won't update

PlanFreeCountryIsraelDeviceLaptopOperating SystemWindows 10 My Question or IssueI added an MP3 file to the folder Spotify takes the Local Files from. It was not added to the Spotify Local Files. I waited a lot, restarted my computer, tried adding dif...

  • Music Fan
  • Plan Free Country Israel Device Laptop Operating System Windows 10   My Question or Issue I added an MP3 file to the folder Spotify takes the Local Files from. It was not added to the ...
  • Creenel
  • Music Fan
  • 779 Views
  • 12 replies
  • 0 likes
  • 779 Views
  • 12 replies
  • 0 likes

Superuser Contribution How to delete from Playlist songs that were removed from Spotify?

I have a playlist that has two removed songs (i.e. the artists removed them from Spotify) so they don't show up in the playlist anymore.However, when I create a link to the playlist to share on my blog in a Spotify widget, the removed songs are showi...

  • Music Fan
  • I have a playlist that has two removed songs (i.e. the artists removed them from Spotify) so they don't show up in the playlist anymore. However, when I create a link to the playlist to share on my ...
  • Jeremy
  • Spotify
  • 399 Views
  • 3 replies
  • 0 likes
  • Deleted songs
    Playlist
  • 399 Views
  • 3 replies
  • 0 likes

Superuser Contribution Blackscreen when open, not responding when closed

PlanFreeCountryUkDevicePCOperating SystemWindows 10 My Question or IssueEverytime I open Spotify it goes to a black screen, and everytime I close it, it stops responding. When it is closed, I go into task manager and see that 4-5 processes are still ...

  • Regular
  •   Plan Free Country Uk Device PC Operating System Windows 10   My Question or Issue Everytime I open Spotify it goes to a black screen, and everytime I close it, it stops respond...
  • Mihail
  • Spotify Legend
  • 402 Views
  • 5 replies
  • 0 likes
  • 402 Views
  • 5 replies
  • 0 likes

Superuser Contribution Now playing bar disappeared

PlanPremiumCountryGreeceOperating SystemWindows 10 My Question or IssueHello,the past week or so when I use the web player on windows 10 the now-playing bar is gone. I've tried deleting my cookies but still nothing. The weird thing is that when i use...

  • Newbie
  • Plan Premium Country Greece Operating System Windows 10   My Question or Issue Hello, the past week or so when I use the web player on windows 10 the now-playing bar is gone. I've tried...
  • Eni
  • Moderator
  • 1271 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1271 Views
  • 1 replies
  • 0 likes

Superuser Contribution upstream request timeout

PlanFree/PremiumCountryUSA DeviceDell LaptopOperating SystemWindows 10 My Question or IssueEverytime i click on the spotify web player it says upstream request timeoutand its fine after i refresh the page.

  • Music Fan
  • Plan Free/Premium Country USA   Device Dell Laptop Operating System Windows 10  My Question or Issue Everytime i click on the spotify web player it says  upstream request ti...
  • Eni
  • Moderator
  • 4050 Views
  • 5 replies
  • 3 likes
  • 4050 Views
  • 5 replies
  • 3 likes

Superuser Contribution No healthy upstream

PlanPremiumMy Question or IssueI got this message in the web player, i don't know what to do to solve it

  • Visitor
  • Plan Premium My Question or Issue I got this message in the web player, i don't know what to do to solve it 😞
  • CandiePop
  • Newbie
  • 6968 Views
  • 2 replies
  • 1 likes
  • 6968 Views
  • 2 replies
  • 1 likes

[Desktop][Other] Start

I've installed Spotify on my computer Windows 10 with Microsoft Store and when I turn on the computer Spotify starts. Ho I have to do for remove this feature?

  • Visitor
  • I've installed Spotify on my computer Windows 10 with Microsoft Store and when I turn on the computer Spotify starts. Ho I have to do for remove this feature?
  • Emilia_8
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to block song or artist

PlanPremiumCountryRussianDeviceWindows Macbook Pro late 2019/ Huawei P30 ProOperating SystemWindows 10 (Web/desktop) / Android / Mac os My Question or Issue I want to block song and artist in daily mix. I try search dislike button and i don't find.

  • Casual Listener
  • Plan Premium Country Russian Device Windows Macbook Pro late 2019/ Huawei P30 Pro Operating System Windows 10 (Web/desktop) / Android / Mac os   My Question or Issue   I want to ...
  • caponecapone
  • Newbie
  • 75566 Views
  • 27 replies
  • 36 likes
  • 75566 Views
  • 27 replies
  • 36 likes

Seeing Every Device on Base

Hey Everyone, I am currently deployed for a wonderful time of sitting in the desert listening to music for a year. At least I thought I would be. Turns out the only internet I currently have where I am located is essentially a public access net that ...

  • Newbie
  • Hey Everyone,   I am currently deployed for a wonderful time of sitting in the desert listening to music for a year. At least I thought I would be. Turns out the only internet I currently have...
  • Keanu_C
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sync mobile app with mobile computer / sincronização com computador

PlanPremiumCountryBrazil Device(iPhone 7)Operating System(iOS 14.4) My Question or Issue(ENG) Hi guys, how are you?So, it's more a question than an issue.There's some way to snyc my playlist in PC app with the mobile app?For example:I got a playlist ...

  • Newbie
  • Plan Premium Country Brazil   Device (iPhone 7) Operating System (iOS 14.4)   My Question or Issue (ENG) Hi guys, how are you? So, it's more a question than an issue. There's s...
  • Novy
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify repeatedly requests access for camera on Windows 10

Hi! Spotify repeatedly requests my camera on Windows 10. I noticed it from Lenovo SafeCam that records all camera requests. I am using Spotify that I downloaded from official source, and keep it updated. I scanned the software using Norton 360 and it...

  • Casual Listener
  • Hi!   Spotify repeatedly requests my camera on Windows 10. I noticed it from Lenovo SafeCam that records all camera requests. I am using Spotify that I downloaded from official source, and kee...
  • Mihail
  • Spotify Legend
  • 808 Views
  • 6 replies
  • 0 likes
  • camera request
  • 808 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify for Windows Desktop is showing the Web Player UI

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10My Question or Issue Hello, One of my friends is experiencing a problem where whenever they open their desktop Spotify app (both window 10 store and downloaded from spotify), they see t...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10 My Question or Issue   Hello,   One of my friends is experiencing a problem where whenever they open the...
  • Jeremy
  • Spotify
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not Opening

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueWhenever i try to start Spotify, nothing happens. No error message, nothing in the task manager.Reinstalling it didnt help and the safe mode method also didnt help. I als...

  • Newbie
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Whenever i try to start Spotify, nothing happens. No error message, nothing in the task ma...
  • Jeremy
  • Spotify
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify app on PC

Hello guys! In my opinion the appearance on Spotify it’s just boring. And I think you can add some fresh to your application. Thanks for answering

  • Newbie
  • Hello guys!  In my opinion the appearance on Spotify it’s just boring. And I think you can add some fresh to your application. Thanks for answering      
  • Flanstario1
  • Composer
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Solved!! [Desktop] Increase 'Liked Songs' Capacity....

I have, recieved the message that my song library (on Desktop) is full and cannot add anymore songs. Could this be increased? I have songs since 2014 when I started using spotify and I don't intend to stop using Spotify nor 'remove' any of my faves. ...

  • Newbie
  • I have,  recieved the message that my song library (on Desktop) is full and cannot add anymore songs. Could this be increased? I have songs since 2014  when I started using spotify and I do...
  • OneByBoo
  • Community Legend
  • 214 Views
  • 1 replies
  • 1 likes
  • Desktop
  • 214 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify please fix VPN issues once and for all

PlanPremium, user since North American closed betaCountryUSADeviceHP laptop 9th gen Intel CPUClient: both Spotify Desktop and Win 10 app behave the same wayOperating SystemWindows 10 Pro My Question or IssueSpotify has over the past few years been tr...

  • Casual Listener
  • Plan Premium, user since North American closed beta Country USA Device HP laptop 9th gen Intel CPU Client: both Spotify Desktop and Win 10 app behave the same way Operating System W...
  • Ivan
  • Spotify Legend
  • 692 Views
  • 1 replies
  • 1 likes
  • 692 Views
  • 1 replies
  • 1 likes