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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136315 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136315 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52689 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52689 Views
  • 0 replies
  • 33 likes

Superuser Contribution Can I delete local files from my computer once I’ve added them to my library?

I don’t want to take the chance of losing them. If I remove the files from my computer, will they remain in my liked songs on Spotify? The folder I use for local files is so full now. I need to free up space on my computer.PlanPremium CountryU.S.Devi...

  • Regular
  • I don’t want to take the chance of losing them. If I remove the files from my computer, will they remain in my liked songs on Spotify?  The folder I use for local files is so full now. I need to...
  • Alex
  • Moderator
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution "don't like" button has disappeared

PlanFreeCountryRussian federationDevicePCOperating SystemWindows 10 My Question or Issue"don't like" button has disappeared in playlist "Discover Weekly". I already reinstalled the App. What can i do to return this?

  • Casual Listener
  •   Plan Free Country Russian federation Device PC Operating System Windows 10   My Question or Issue "don't like" button has disappeared in playlist " Discover Weekly ". I already...
  • Darkglove
  • Regular
  • 274 Views
  • 3 replies
  • 5 likes
  • 274 Views
  • 3 replies
  • 5 likes

Superuser Contribution Spotify messing with Windows 10 Pictures.

Some weeks ago I started having problems opening pictures in Windows 10. The picture program would either not start, or it would just go black. I tried to Google it, but could not find any solutions to it. One day I realised that there were multiple ...

  • Casual Listener
  • Some weeks ago I started having problems opening pictures in Windows 10. The picture program would either not start, or it would just go black. I tried to Google it, but could not find any solutions ...
  • Jeremy
  • Spotify
  • 482 Views
  • 2 replies
  • 0 likes
  • pictures
    Windows 10
  • 482 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [All Platforms][Playlists] sort/filter songs by the artist name

The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore...Please bring it back!

  • Casual Listener
  • The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore....
  • ecorp
  • Visitor
  • 2083 Views
  • 11 replies
  • 8 likes
  • All Platforms
    Playlists
  • 2083 Views
  • 11 replies
  • 8 likes

Superuser Contribution Where has the repeat button gone November 2020

I don’t understand why some Spotify user interface changes are made when they make the experience WORSE. Where is the user research informing that users don’t want the repeat functionality (or clear visibility of this functionality) anymore??? I now ...

  • Newbie
  • I don’t understand why some Spotify user interface changes are made when they make the experience WORSE. Where is the user research informing that users don’t want the repeat functionality (or clear ...
  • Alex
  • Moderator
  • 1672 Views
  • 3 replies
  • 2 likes
  • 1672 Views
  • 3 replies
  • 2 likes

Superuser Contribution Local Files New Issue

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or Issue Just yesterday all of my local files suddenly disappeared. I rescanned everything and then only the local files that were specifically in my playlist were the only ones...

  • Casual Listener
  •   Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue  Just yesterday all of my local files suddenly disappeared. I rescanned everythi...
  • Jeremy
  • Spotify
  • 203 Views
  • 3 replies
  • 1 likes
  • 203 Views
  • 3 replies
  • 1 likes

Superuser Contribution Windows 10 freezes for 2 seconds, Spotify quality drops afterwards

PlanPremiumCountryUSADevicePCOperating SystemWin10Spotify build: 1.1.46.916.g416cacf1 My Question or IssueFor the last several weeks, I have had an issue where my computer will freeze for 2 seconds and then Spotify's audio quality will drop. A common...

  • Regular
  • Plan Premium Country USA Device PC Operating System Win10 Spotify build: 1.1.46.916.g416cacf1   My Question or Issue For the last several weeks, I have had an issue where my comp...
  • Jeremy
  • Spotify
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Playlist is currently empty" problem in spotify pc application + problems in web version

PlanPremiumCountryPhilippinesDeviceHP LaptopOperating SystemWindows 10 My Question or IssueI cannot see the songs in the playlists that I have created in the spotify pc application. The page says "the playlist is currently empty". You also could not ...

  • Visitor
  • Plan Premium Country Philippines Device HP Laptop Operating System Windows 10   My Question or Issue I cannot see the songs in the playlists that I have created in the spotify pc appli...
  • Ivan
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can no longer remove songs from Made For You

Plan PremiumCountry UK DeviceLenovo Thinkpad T480Operating SystemWindows 10 1903 My Question or IssueThe option to remove songs from my Made For You > My Daily Mix playlists has disappeared, was this an intentional update or is there somethingn wrong...

  • Music Fan
  • Plan Premium Country UK   Device Lenovo Thinkpad T480 Operating System Windows 10 1903   My Question or Issue The option to remove songs from my Made For You > My Daily Mix play...
  • Mario
  • Spotify Legend
  • 1463 Views
  • 11 replies
  • 3 likes
  • 1463 Views
  • 11 replies
  • 3 likes

[Desktop][Developer] Now Playing display / home display bug in version 1.1.47.684.g136419d9-a

This is on Windows 10. I just re-downloaded and then updated the app to the newest version. Home screen shows some messed up markup and Now Playing shows a blank black screen.

  • Casual Listener
  • This is on Windows 10. I just re-downloaded and then updated the app to the newest version.    Home screen shows some messed up markup and Now Playing shows a blank black screen.
  • 171 Views
  • 0 replies
  • 0 likes
  • Desktop
    Developer
  • 171 Views
  • 0 replies
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Superuser Contribution Multi user for spotify family

PlanFamilyCountryItalyDeviceBoxTVOperating SystemWindows 10My Question or IssueI have Spotify Family used in my living room by all my family. It's installed in a tv box with Windows 10 operating system. The problem is each time a member wants to list...

  • Casual Listener
  • Plan Family Country Italy Device BoxTV Operating System Windows 10 My Question or Issue I have Spotify Family used in my living room by all my family. It's installed in a tv box with Windows...
  • Peter
  • Spotify Legend
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline and online songs are not played

PlanPremiumCountrySwitzerland DevicePC, Sound Card Creative AE-5 plus (G6 USB soundcard i tried too)Operating SystemWindows 10 pro 64bit My Question or IssueIf i try to play a song its not working at all.If I try play songs from a play list its jumpi...

  • Casual Listener
  • Plan Premium Country Switzerland   Device PC, Sound Card Creative AE-5 plus (G6 USB soundcard i tried too) Operating System Windows 10 pro 64bit   My Question or Issue If i try t...
  • Alex
  • Moderator
  • 207 Views
  • 3 replies
  • 0 likes
  • Win10 playing not working
  • 207 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cache Location

PlanPremiumCountryTurkey DevicePCWindows 10 My Question or Issue Hello changing cache location doesn't work on Windows. I set the cache location in a different hard drive but spotify still stores data in my main windows partition. Need help

  • Casual Listener
  • Plan Premium Country Turkey   Device PC Windows 10   My Question or Issue   Hello changing cache location doesn't work on Windows. I set the cache location in a different ha...
  • Katerina
  • Spotify Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Superuser Contribution Opt-Out on the New Desktop Version

I never asked for, or was never asked to participate in this forced downgrade. As a paying customer i want the old version back NOW.

  • Regular
  • I never asked for, or was never asked to participate in this forced downgrade. As a paying customer i want the old version back NOW.
  • 9qll-gg_8go6a
  • Music Fan
  • 722 Views
  • 8 replies
  • 17 likes
  • 722 Views
  • 8 replies
  • 17 likes

Superuser Contribution Some of my local files won't play

PlanPremiumCountryUKDevicePCOperating SystemWindows 10My Question or IssueI can only play a few of my local files on my PC some of them I can play, and some of them are greyed out but they're all still saved on my PC. I even have songs that show they...

  • Casual Listener
  •   Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue I can only play a few of my local files on my PC some of them I can play, and some of them are grey...
  • 0pTicaL
  • Gig Goer
  • 2976 Views
  • 11 replies
  • 1 likes
  • 2976 Views
  • 11 replies
  • 1 likes

Solved!! Windows clean reinstall inconsistent instructions in different articles

The windows troubleshooting topic here: [Troubleshooting] Windows - The Spotify Communitylinks to this article for instructions on reinstalling the windows app: Reinstall Spotify - SpotifyElsewhere moderators keep posting links here instead: How can ...

  • Roadie
  • The windows troubleshooting topic here: [Troubleshooting] Windows - The Spotify Community links to this article for instructions on reinstalling the windows app: Reinstall Spotify - Spotif...
  • dinomight
  • Spotify Star
  • 327 Views
  • 1 replies
  • 2 likes
  • 327 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Most local files don't show up but used to

Most of my local files (that I've never previously had any issues with) have suddenly disappeared from the Local Files section and are greyed out in the playlist I added them to, so I can't listen to them through Spotify. Most of the missing files ar...

  • Regular
  • Most of my local files (that I've never previously had any issues with) have suddenly disappeared from the Local Files section and are greyed out in the playlist I added them to, so I can't listen to...
  • shoelessyo
  • Regular
  • 908 Views
  • 8 replies
  • 5 likes
  • 908 Views
  • 8 replies
  • 5 likes

Superuser Contribution Typing to jump to songs no longer works

PremiumUnited StatesWindows 10 Spotify used to have this feature, but it disappeared a while ago and I haven't been able to find anything on here explaining why. Being able to start typing a song or artist or album (whatever your sort is set to) and ...

  • Regular
  • Premium United States Windows 10   Spotify used to have this feature, but it disappeared a while ago and I haven't been able to find anything on here explaining why. Being able to start typi...
  • mlidbo
  • Roadie
  • 346 Views
  • 5 replies
  • 0 likes
  • 346 Views
  • 5 replies
  • 0 likes

Solved!! Can't switch to another window when Spotify is the active one

PlanPremiumCountryGermany DeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen my Spotify App is open and it's the active window I can't switch to another window (neither with Alt+Tab nor with clicking on something else in the task bar...

  • Casual Listener
  • Plan Premium Country Germany   Device Desktop PC Operating System Windows 10   My Question or Issue When my Spotify App is open and it's the active window I can't switch to anoth...
  • Andagoras
  • Casual Listener
  • 1879 Views
  • 2 replies
  • 1 likes
  • 1879 Views
  • 2 replies
  • 1 likes

Solved!! Local files don't appear on my desktop app.

PlanFamily premiumCountryUSADeviceDektop appOperating SystemWindows 10 My Question or IssueNo matter what I do, local files are not shown on my desktop app. I changed the preferences allowing local files and setting the music library folder, reinstal...

  • Casual Listener
  • Plan Family premium Country USA Device Dektop app Operating System Windows 10   My Question or Issue No matter what I do, local files are not shown on my desktop app. I changed the pre...
  • mlidbo
  • Roadie
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes