Mobile app not syncing with desktop app

[Mixinium]

Plan

Premium

Country

US

Device

PC :
20,0 Go ram
Pc ID 00325-80888-00365-AAOEM
64 bits

Phone :

Oppo Reno 2

Android 11

Operating System

Pc :

Windows 10

Phone :

ColorOs

App Version

Pc :
1.1.91.824.g07f1e963

Phone :

8.7.54.403

My Question or Issue

I've had an issue for a couple of weeks now and it is that my pc doesnt sync in with my phone. If i'm playing a song on my phone, i can also play a different song on my pc, tho, playlists syncs. And discord rich presence also doesnt work, i tried a clean uninstall but also doesnt work.

[Dian]

Hey @Mixinium,

Thanks for posting in the Community.

Have you tried logging out and back in again a few times on both devices after resetting the router? Do the apps sync if you use a different internet connection, e.g. a hot spot from your phone?

Does the syncing work if you use a different account?

Let us know how that went,

Cheers!

[Mixinium]

Hello,

I don't know for a different account but the syncing doesn't work after logging back after restarting the router and on a different internet connection but it works on a different computer. I'm thinking it's how my computer handles the Spotify app.

[Dian]

Hey @Mixinium,

Thanks for the reply and the troubleshooting you've tried.

Are you using the app version from the Microsoft Store or the one from the Spotify site? Could you try switching between the two?

Also create a new account for testing purposes and let us know how the new one behaves.

Keep us posted,

Cheers!