Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi. At first my spotify showed me that I was offline even tho I was connected to my internet and I have tried going onto different internet connections but I still couldnt connect so I decided to log off and tried logging back in and thats when this error 101 kept popping up and now I can't log back in. I keep getting that error 101 message everytime I try to log in. I have tried EVERYTHING. I tried reinstalling by following the instructions given from the help forum. I tried changing my password. I tried going to my firewall and allowing spotify but when I check my firewall it said that spotify was allowed. I also checked my antivirus software and spotify was allowed in that too. I've gone through everything more than a dozen times and I am still getting that error. Can anyone please help me? PLEASE?!?!?! =(
Solved! Go to Solution.
If it's not your firewall settings as user DevSumner suggested, it could be due to youreally anti-virus, or location (for example, a college campus)
Im having the same problem its a nightmare =(
It's happening to me as well on my android phone...it very frustrating as there is no information on this web page on what to do!! I am a premium user but unable to listen to music so I am basically throwing my money away!
If it's not your firewall settings as user DevSumner suggested, it could be due to youreally anti-virus, or location (for example, a college campus)
BUT HOW DO I GO TO FIREWALL SETTINGS PLSSSSSSSS
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…