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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39215 Views
  • 75 replies
  • 26 likes
  • 39215 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67295 Views
  • 265 replies
  • 21 likes
  • 67295 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

Superuser Contribution Ad results in spotify stopping

PlanFreeCountrySwedenDeviceLaptopOperating SystemWindows 10 My Question or IssueLately, an ad "www.pegi.info" results in that the announcement is not played, and spotify does not play anymore music. It halts. Not the first time. Some times, some ads ...

  • Regular
  • Plan Free Country Sweden Device Laptop Operating System Windows 10   My Question or Issue Lately, an ad "www.pegi.info" results in that the announcement is not played, and spotify does...
  • Elena
  • Moderator
  • 913 Views
  • 11 replies
  • 0 likes
  • 913 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Windows App very large queue RAM and crashing

Operating SystemWindows 10 My Question or IssueI have a really large queue synced between my spotify apps at the moment. This usually isn't a problem on any device, but on the Windows app viewing the queue causes problems. If I don't look at the queu...

  • Visitor
  • Operating System Windows 10   My Question or Issue I have a really large queue synced between my spotify apps at the moment. This usually isn't a problem on any device, but on the Windows ap...
  • Eni
  • Moderator
  • 412 Views
  • 2 replies
  • 1 likes
  • 412 Views
  • 2 replies
  • 1 likes

How to remove Facebook / Friend activity?

Plan: PremiumCountry: Finland Device: Any desktop app, all platforms. I can see "Friend activity" even Spotify is NOT connected to Facebook. Screenshot attached as proof. This happens on both Linux and Mac, I assume people who used to be my Facebook ...

  • Regular
  • Plan: Premium Country: Finland   Device: Any desktop app, all platforms.   I can see "Friend activity" even Spotify is NOT connected to Facebook. Screenshot attached as proof...
  • Bilstar
  • Newbie
  • 13264 Views
  • 7 replies
  • 4 likes
  • Premium
    Security
  • 13264 Views
  • 7 replies
  • 4 likes

Superuser Contribution Web app Spotify on Windows 11 increases it's size on desktop from session to session. Annoying.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 816 Views
  • 6 replies
  • 0 likes
  • 816 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't play through wireless headphones

PlanPremiumCountryAustraliaDevicePC Operating SystemWindows 10 My Question or Issue Hi guys, recently got a pair of Sony WH-1000XM3 for my birthday. Tried to connect them to my PC to listen to music however my PC didn't have bluetooth, so I went out ...

  • Casual Listener
  • Plan Premium Country Australia Device PC  Operating System Windows 10   My Question or Issue   Hi guys, recently got a pair of Sony WH-1000XM3 for my birthday.   ...
  • kwalser
  • Newbie
  • 177162 Views
  • 34 replies
  • 7 likes
  • 177162 Views
  • 34 replies
  • 7 likes

Superuser Contribution Make Playlist Header's Background Blurred Out

PlanFree/PremiumDevicePersonal ComputerOperating SystemWindows 10 My Question or IssuePlaylist header(#,Title,Album,...) is on top of the songs title like this:i think it would be much better if they add blur filter to the header like this: 

Screenshot_1.jpg Screenshot_2.jpg
  • Newbie
  • Plan Free/Premium Device Personal Computer Operating System Windows 10   My Question or Issue Playlist header(#,Title,Album,...) is on top of the songs title like this: i think it w...
  • Mihail
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Album art for local files + remote playback

PlanPremiumCountryAustraliaDeviceDesktop PC, Notebook, Apple iPhone 12Operating SystemWindows 10 Pro & iOS 15 My Question or IssuesI genuinely tried searching as suggested but could not find my exact "issue". MY SCENARIO:I have a desktop PC which I u...

  • Casual Listener
  • Plan Premium Country Australia Device Desktop PC, Notebook, Apple iPhone 12 Operating System Windows 10 Pro & iOS 15   My Question or Issues I genuinely tried searching as suggeste...
  • Alex
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Windows 10 notifications Not Working

PlanFree/PremiumCountryUSADeviceDesktop AppOperating SystemWindows 10 My Question or IssueI installed the app 2 days ago on my Windows 10 desktop, iPhone and iPad. There is nothing in the Windows 10 settings to enable Desktop Notifications, only in t...

  • Newbie
  •   Plan Free/Premium Country USA Device Desktop App Operating System Windows 10   My Question or Issue I installed the app 2 days ago on my Windows 10 desktop, iPhone and iPad. Th...
  • MafeG
  • Spotify Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Keeps repeating same songs when search a keyword in playlists

So, I have Windows 10, connecting from Turkey. After the big update which the template changed this problem occured for me, if it is a problem. Let's say I search for "yellow" in a playlist and it founds 5 songs related to that. When I start playing ...

  • Casual Listener
  • So, I have Windows 10, connecting from Turkey. After the big update which the template changed this problem occured for me, if it is a problem. Let's say I search for "yellow" in a playlist and it fo...
  • Kiril
  • Moderator
  • 1787 Views
  • 7 replies
  • 0 likes
  • Desktop
    queue
    Search
  • 1787 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlist Reorder doesn't work properly since the update

DevicePCOperating SystemWindows 10 My Question or IssuePlaylist Reorder doesn't work properly since the update, im trying to rearrange my playlist on my pc and when i drag a song i cant make it upward only downward which is bs. the rencent updates ha...

  • Casual Listener
  •   Device PC Operating System Windows 10   My Question or Issue Playlist Reorder doesn't work properly since the update, im trying to rearrange my playlist on my pc and when i drag a ...
  • Jeremy
  • Spotify Legend
  • 614 Views
  • 4 replies
  • 1 likes
  • 614 Views
  • 4 replies
  • 1 likes

Superuser Contribution How do I play Local Files on SD card on my phone, using Android Auto?

Plan FreeCountry USA Device Samsung S10+Operating SystemAndroid My Question or IssueI have SD card on my phone filled with MP3 music. I also use Android Auto with the Spotify app. How can I configure Spotify app to play and show ONLY my locally store...

  • Visitor
  • Plan Free Country USA   Device Samsung S10+ Operating System Android     My Question or Issue I have SD card on my phone filled with MP3 music. I also use Android Auto with th...
  • chagitniss
  • Regular
  • 938 Views
  • 2 replies
  • 0 likes
  • 938 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't recognize internet connection.

PlanFamily Plan PremiumCountryUSDevicePCOperating SystemWindows 11 My Question or IssueApplication does not recognize internet unless I restart entire system....I lose connection due to terrible area I live in, everytime I do spotify no longer works ...

  • Casual Listener
  • Plan Family Plan Premium Country US Device PC Operating System Windows 11   My Question or Issue Application does not recognize internet unless I restart entire system....I lose connec...
  • MafeG
  • Spotify Legend
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Windows] Control buttons (max, min, close) do not response after waking from Sleep / Hibernate

PlanPremiumCountryUSADeviceDell Latitude 7490Operating SystemWindows 10 My Question or IssueAfter I wake my computer from Sleep / Hibernate, the window control buttons (minimize, maximize, close) do not respond or work. Thankfully, I am able to get a...

  • Casual Listener
  • Plan Premium Country USA Device Dell Latitude 7490 Operating System Windows 10   My Question or Issue After I wake my computer from Sleep / Hibernate, the window control buttons (min...
  • MafeG
  • Spotify Legend
  • 653 Views
  • 3 replies
  • 0 likes
  • 653 Views
  • 3 replies
  • 0 likes

When i open Spotify my ping goes skyhigh

A couple of days ago i've noticed that when i open Spotify's app my ping goest from 24ms to 6000 for less then a minute, then it goes back to normal. I've already tried to uninstall and reinstall the app but witohut fixing it. I've also disabled the ...

  • Casual Listener
  • A couple of days ago i've noticed that when i open Spotify's app my ping goest from 24ms to 6000 for less then a minute, then it goes back to normal. I've already tried to uninstall and reinstall the...
  • vanfront
  • Newbie
  • 843 Views
  • 1 replies
  • 1 likes
  • Windows
  • 843 Views
  • 1 replies
  • 1 likes

Anyone else seeing a new playlist size limit on Connect when controlled by desktop app?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been a premium user for years and I have discovered a new behavior by Spotify Connect,...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • paupaulaz
  • Newbie
  • 1023 Views
  • 2 replies
  • 4 likes
  • 1023 Views
  • 2 replies
  • 4 likes

Solved!! Spotify won't let me play artist's songs until I've "allowed this artist in the Spotify app"

I have this issue on mobile and on PC, playing the artist's songs on my Xbox works just fine. It's either "We couldn't play this track right now" or "We can't play this until you have allowed this artist on the Spotify app". Picture attached is in sw...

  • Casual Listener
  • I have this issue on mobile and on PC, playing the artist's songs on my Xbox works just fine. It's either "We couldn't play this track right now" or "We can't play this until you have allowed this ar...
  • Shamwisehamfast
  • Gig Goer
  • 2796 Views
  • 3 replies
  • 0 likes
  • 2796 Views
  • 3 replies
  • 0 likes

Doesn't change the resolution when I change desktop

Hi! I have two screens like this:When I maximize in screen 2 and drag the window into the screen 1, Spotify shows like this:

screen.png screenn.png
  • Newbie
  • Hi!   I have two screens like this: When I maximize in screen 2 and drag the window into the screen 1, Spotify shows like this:
  • idatadavid
  • Newbie
  • 470 Views
  • 1 replies
  • 2 likes
  • Windows
  • 470 Views
  • 1 replies
  • 2 likes

Superuser Contribution Memory usage, performance problems and UI refreshes, result of memory leak?

PlanPremiumCountryBelgiumDeviceRyzen 5 5600X16GB RAMGTX 1070Hardware Acceleration enabledOperating SystemWindows 10 Build 19042.1348 My Question or IssueEver since switching over to React for the desktop UI, I've noticed that when in normal use (goin...

  • Newbie
  • Plan Premium Country Belgium Device Ryzen 5 5600X 16GB RAM GTX 1070 Hardware Acceleration enabled Operating System Windows 10 Build 19042.1348   My Question or Issue Ever since swit...
  • Alex
  • Spotify Legend
  • 627 Views
  • 3 replies
  • 1 likes
  • memory leak
    React
    ui refresh
  • 627 Views
  • 3 replies
  • 1 likes

Solved!! Scrolling too fast in new update~

So, when the new update of Spotify rolled out, the scrolling got all wierd. When I scroll through a page, 1 unit of scrolling (one slight turn of the mouse wheel) scrolls an entire page. Is it just me, or is this happening to everyone? This is really...

  • Casual Listener
  • So, when the new update of Spotify rolled out, the scrolling got all wierd.  When I scroll through a page, 1 unit of scrolling (one slight turn of the mouse wheel) scrolls an entire page.  ...
  • qohmos
  • Casual Listener
  • 18018 Views
  • 15 replies
  • 41 likes
  • Windows
  • 18018 Views
  • 15 replies
  • 41 likes