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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133774 Views
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  • Mac
    Windows
  • 133774 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50534 Views
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  • Windows
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Superuser Contribution CPU usage

Hi, Experiencing high usage of the CPU (much more than ordinary). Normal values ranging between 1-4%. My plan is premium, platform windows-10. This occured sometime late last week.

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  • Casual Listener
  • Hi,  Experiencing high usage of the CPU (much more than ordinary). Normal values ranging between 1-4%.  My plan is premium, platform windows-10.  This occured sometime late last wee...
  • CompleteyourP
  • Regular
  • 2008 Views
  • 17 replies
  • 1 likes
  • 2008 Views
  • 17 replies
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Superuser Contribution [Win10] Spotify crashes immediately on song playback

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueSpotify crashes immediately as soon as a song should be played without any error message.I can launch the program. I can open and edit playlists etc. without issue. I'm a...

  • Regular
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Spotify crashes immediately as soon as a song should be played without any error message. I c...
  • Conne
  • Regular
  • 230 Views
  • 2 replies
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  • 230 Views
  • 2 replies
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Cannot Connect to Internet, Error code 4,

PlanFreeCountryUSADeviceWindows 10 Desktop, Latest Update, checked 7/5/2020. Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today. My Question or IssueI cannot connect to the internet; error code: 4. A...

  • Visitor
  • Plan Free Country USA Device Windows 10 Desktop, Latest Update, checked 7/5/2020.  Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today.&nb...
  • 283 Views
  • 0 replies
  • 2 likes
  • Desktop
    Error
    No Internet
    Troubleshooting
    Windows 10
  • 283 Views
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Superuser Contribution Spotify skipping songs (Asus Xonar users)

PlanFree/PremiumCountryARGENTINA Operating SystemWindows 10 My Question or IssueSpotify skipping all songs. I have an Asus Xonar DX and I tried disabling DSP mode in the card's panel. That works, but this reproduces all music in stereo and not in 5.1...

  • Regular
  • Plan Free/Premium Country ARGENTINA   Operating System Windows 10   My Question or Issue Spotify skipping all songs. I have an Asus Xonar DX and I tried disabling DSP mode in the ...
  • Morguliusz
  • Visitor
  • 896 Views
  • 6 replies
  • 0 likes
  • 896 Views
  • 6 replies
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Podcast not adding to library Is this a premium/listening issue or am I doing something wrong?

Plan: FreeCountry: AustraliaDevice: PCVersion: Windows 10 I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it appears in my library podcasts fine. The second one same producer ho...

  • Visitor
  • Plan: Free Country: Australia Device: PC Version: Windows 10   I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it ...
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  • 164 Views
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Superuser Contribution Icon display

PlanFree/PremiumCountryukDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)windows vlaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I change the display format for my Recently Played music icons? it's d...

  • Casual Listener
  • Plan Free/Premium Country uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) windows vlaptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Sue888
  • Casual Listener
  • 310 Views
  • 4 replies
  • 0 likes
  • 310 Views
  • 4 replies
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Superuser Contribution spotify keeps crashing midsong??

PlanpremiumCountrySaudi ArabiaDevicePCOperating SystemWindows 10 My Question or Issuei have reinstalled spotify 3 times and the issue is still present, it usually plays 1 full song then the next one gets cut midway i tried doing every single thing i ...

  • Newbie
  • Plan premium Country Saudi Arabia Device PC Operating System Windows 10   My Question or Issue i have reinstalled spotify 3 times and the issue is still present, it usually plays 1 ful...
  • Mario
  • Moderator
  • 1559 Views
  • 1 replies
  • 0 likes
  • 1559 Views
  • 1 replies
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Superuser Contribution Error code 39

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueCant log in from my PC after have done a fresh install of windows. It shows me (pic) and ive tried looking on youtube and google around. nothing works so far, tried with d...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Cant log in from my PC after have done a fresh install of windows. It shows me (pic) and ive tr...
  • 2049
  • Casual Listener
  • 16145 Views
  • 10 replies
  • 1 likes
  • 16145 Views
  • 10 replies
  • 1 likes

Local files play fine on mobile but NOT on desktop

I managed to search for local files and add them to playlists on my desktop (Windows 10, app), but they are not playing. They don't show any error message, it's just stuck at 0:00. However, after downloading them on my mobile app (iPhone SE), they pl...

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  • Visitor
  • I managed to search for local files and add them to playlists on my desktop (Windows 10, app), but they are not playing. They don't show any error message, it's just stuck at 0:00. However, after dow...
  • 130 Views
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  • 130 Views
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Can't open, uninstall, reinstall spotify.

I use Windows 10. I reset my computer and Spotify came installed by the Windows Store. I used that Spotify for a while, but yesterday I realized that Spotify was not opening. I would try to remove it from the control panel and settings, but Spotify w...

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  • Casual Listener
  • I use Windows 10. I reset my computer and Spotify came installed by the Windows Store. I used that Spotify for a while, but yesterday I realized that Spotify was not opening. I would try to remov...
  • Felir0n
  • Casual Listener
  • 333 Views
  • 2 replies
  • 1 likes
  • 333 Views
  • 2 replies
  • 1 likes

"a brief message from our sponsors" stops the playlist and nothing happens

PlanFreeCountryGermanyDeviceThoshiba NotebookOperating SystemWindows 10 My Question or Issue Hello, I always have the same problem, after clean installation, after new account... When in the left lower corner "a brief message from our sponsors" appea...

  • Visitor
  •   Plan Free Country Germany Device Thoshiba Notebook Operating System Windows 10   My Question or Issue   Hello, I always have the same problem, after clean installation, a...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Recently Played Songs on the Home Page won't Update

PlanFamily PremiumCountryCanadaDeviceRazer BladeOperating SystemWindows 10 My Question or IssueMy Recently Played on my home page on the desktop app won't update. It only occurs on the desktop app on both the spotify download and the Microsoft Store ...

  • Visitor
  •   Plan Family Premium Country Canada Device Razer Blade Operating System Windows 10   My Question or Issue My Recently Played on my home page on the desktop app won't update. It ...
  • Skatehead
  • Visitor
  • 294 Views
  • 1 replies
  • 0 likes
  • bug
    Glitch
    Home
    Recently Played
    Recently Played Stuck
    stuck
  • 294 Views
  • 1 replies
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Recently Played List

PlanFamily Premium CountryU.S.A. DeviceDesktop PC and Android Mobile Device Operating System(Windows 10, Android Oreo) My Question or IssueThe "Recently Played" list on the Home screen has not updated for over half a year. There was a thread opened f...

  • Visitor
  • Plan Family Premium   Country U.S.A.   Device Desktop PC and Android Mobile Device   Operating System (Windows 10, Android Oreo)   My Question or Issue The "Rece...
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  • 0 replies
  • 3 likes
  • 171 Views
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Solved!!Superuser Contribution Spotify funktioniert auf meinem W 10 PC nicht mehr

Plan Family/PremiumCountry Germnany Windows 10 Pro Build 2004 Seit 14 Tagen funktioniert Spotify nicht mehr auf meinem Windows 10 Desktop PC. Die Cache zu löschen, Spotify neu zu installieren, ab und wieder anmelden bringt nichts. Ich sehe meine Play...

  • Casual Listener
  •   Plan  Family/Premium Country Germnany   Windows 10 Pro Build 2004   Seit 14 Tagen funktioniert Spotify nicht mehr auf meinem Windows 10 Desktop PC. Die Cac...
  • Ivan
  • Spotify Legend
  • 5033 Views
  • 3 replies
  • 0 likes
  • 5033 Views
  • 3 replies
  • 0 likes

Liked songs not appearing as liked in the Album they come from

PremiumWindows 10 (may apply to other platforms) Quite often songs which I have liked in my Artists library from an album, appear as liked in my artists library , but not in the album when I access the album via the artists' page. If I play a track f...

  • Roadie
  • Premium Windows 10 (may apply to other platforms)   Quite often songs which I have liked in my Artists library from an album, appear as liked in my artists library , but not in the album when...
  • MarkWilliams123
  • Roadie
  • 268 Views
  • 5 replies
  • 0 likes
  • 268 Views
  • 5 replies
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Desktop App Issues

1-) When I press the album cover to see where I'm listening to the song, it directs me to the default order of the playlist (which is nonsense). 2-) When I used the search bar in my playlist before, it would perceive it as a filter, and when I starte...

nazmievci_0-1593776964280.png Annotation 2020-07-03 145606.png
  • Visitor
  • 1-) When I press the album cover to see where I'm listening to the song, it directs me to the default order of the playlist (which is nonsense).     2-) When I used the se...
  • 249 Views
  • 0 replies
  • 1 likes
  • Desktop
    Playlists
  • 249 Views
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  • 1 likes

Tiles not shown correctly

Hi everyone, I'm having an issue with the Spotify App on Windows 10. In the section "made for you", some the tiles are not shown correctly. They are cut vertically. I attached some Screenshots.On this page, I also can't scroll to the side. So in the ...

  • Casual Listener
  • Hi everyone,   I'm having an issue with the Spotify App on Windows 10. In the section "made for you", some the tiles are not shown correctly. They are cut vertically. I attached some Screensho...
  • Flylois
  • Casual Listener
  • 338 Views
  • 5 replies
  • 0 likes
  • 338 Views
  • 5 replies
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Solved!!Superuser Contribution how to change the output device in 2020 today.

hi guys!how to change the output device in 2020 today.all the old post talking about the changing output device is no longer support.you guys changed the setting in some reason. Please resume the "play back device" function!!!

  • Visitor
  • hi guys! how to change the output device in 2020 today. all the old post talking about the changing output device is no longer support. you guys changed the setting in some reason.   Please...
  • torriz
  • Regular
  • 74107 Views
  • 5 replies
  • 4 likes
  • 74107 Views
  • 5 replies
  • 4 likes

Superuser Contribution No sound via HDMI anymore

PlanPremiumCountryNetherlandsDeviceHP Elitebook x360 / Dell U2410 LCD monitor (with speakers) via HDMI connectedOperating SystemWindows 10 My Question or Issue:Since a few days (after one of the recent app updates?), Spotify does not play sound anymo...

  • Casual Listener
  • Plan Premium Country Netherlands Device HP Elitebook x360 / Dell U2410 LCD monitor (with speakers) via HDMI connected Operating System Windows 10   My Question or Issue: Since a few da...
  • Mihail
  • Spotify Legend
  • 822 Views
  • 6 replies
  • 0 likes
  • 822 Views
  • 6 replies
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Superuser Contribution Songs won't play in App until I change audio device

PlanPremiumCountryUKDeviceWindows 10 Operating SystemWindows 10 My Question or IssueWhen I try to play songs after startup spotify just flicks through the songs rapidly and says song can't be played. I have searched the forums and found a fix that wo...

  • Casual Listener
  • Plan Premium Country UK Device Windows 10  Operating System Windows 10    My Question or Issue When I try to play songs after startup spotify just flicks through the songs ra...
  • Eni
  • Moderator
  • 1303 Views
  • 6 replies
  • 1 likes
  • 1303 Views
  • 6 replies
  • 1 likes