Friends Activity on Windows Desktop

[Rojas7350]

Plan

Premium

Country

Spain

Device

HP Omen

Operating System

Windows 10

My Question or Issue

Hi, for some time now in the "Friends activity" I can only see the activity of those friends with whom I have a collaborative playlist. But I can't see the activity of the rest of them. I have already tried reinstalling the application, reconnecting to Facebook but none of this works. 

[Alex]

Hi there @Rojas7350,

Thanks for reaching out about this in the Community!

This is very strange. Could you ask one of your other friends, who you can't see, if they have the following setting switched on: Settings> Social > Share my listening activity on Spotify.

They must also have listened to music without Private Session switched on recently.

Let us know how it goes.

[Rojas7350]

Hi Alex. 

Thanks for your reply. 

Yes, they have switched on the option "Share my listening activity on Spotify" and they have listened to music without Private Session switched on recently.

For some reason, I can only see the activity of those friends with whom I have or had a collaborative playlist. In fact, I have tried it with a friend. I couldn´t see his activity until we made a collaborative list. After that, I can see it.

Regards!

[Lyubka]

Hey @Rojas7350,

Thanks for getting back to us!

By saying that you got us thinking that this issue could be related to some damaged cache stored on your device. We'd recommend performing a clean reinstall of the app by following the steps in this article. This is more thorough than a regular one and can be helpful to get rid of any cache that might be causing issues. In addition, that will update your Spotify app with the latest version so that you don't miss out on any fixes.
 

If the above doesn't do it for you, could you try reproducing the issue with a different account? You can ask a friend or a family member if they're able to see the activity of a different account.

Keep us posted. We'll be on the lookout for your reply.

[Rojas7350]

Hi Luybka! 

First of all, thank you for your reply. 

I have tried removing and installing Spotify again but nothing has changed, the problem is still there. 

I have asked a friend if he can see the activity of a different account and they can see others activity´s and also mine.

Do you have any new ideas?

Thank you in advance.

Regards.

[Lyubka]

Hey @Rojas7350, 

Thanks for getting back to us!
 

Can you let us know which source you used to download Desktop App? If you have downloaded from the Windows Apps store, could you try getting it from our web site and vice versa?

On another note, by saying that Friends Activity is visible on other account but not on yours, you got us thinking that this might be an account related issue. Would you mind creating a free account for testing purposes and try following a few people to see if you'll experience the same. This will help us understand if it's account related or not. 

We'll be keeping an eye out for your reply!