Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

401 Views

0 replies

2 likes

  • 401 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

140958 Views

83 replies

27 likes

  • 140958 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

124578 Views

294 replies

22 likes

  • 124578 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10485 Views

1 replies

6 likes

  • 10485 Views
  • 1 replies
  • 6 likes

Superuser Contribution Lyric encode

PlanPremiumCountryVietnamDeviceSportify for WindowsOperating SystemWindows 10 My Question or Issue:Dear support team,Can you help fix the lyric function work with Unicode characters? The lyrics display well on mobile but seem not to support our langu...

Newbie

Plan Premium Country Vietnam Device Sportify for Windows Operating System Windows 10   My Question or Issue: Dear support team, Can you help fix the lyric function work with Unicode c...

Kiril

Moderator

932 Views

3 replies

0 likes

lyric
  • 932 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [PC] [WINDOWS] Every song shows "Spotify can't play this right now"

For about 10 days, I am unable to play any song or podcast on my PC, I get an error messege with "Spotify can't play this right now". I tried the downloadable app and Microsoft Store one, disabled acceleration, reinstalled, checked AppData folder and...

Casual Listener

For about 10 days, I am unable to play any song or podcast on my PC, I get an error messege with "Spotify can't play this right now". I tried the downloadable app and Microsoft Store one, disabled ac...

Dian

Spotify Legend

3429 Views

14 replies

0 likes

  • 3429 Views
  • 14 replies
  • 0 likes

Superuser Contribution The Spotify application is not responding

PlanPremiumCountrySpainDevicePersonal ComputerOperating SystemWindows 10 My Question or Issue Hi! I've been getting this message after I close Spotify (it usually bugs and I can't search for any music nor see my music inside Liked Songs or playlists)...

Casual Listener

Plan Premium Country Spain Device Personal Computer Operating System Windows 10   My Question or Issue   Hi! I've been getting this message after I close Spotify (it usually bugs...

Vasil

Moderator

73519 Views

53 replies

15 likes

bug
  • 73519 Views
  • 53 replies
  • 15 likes

Spotify Not Starting

PlanFreeCountryUnited StatesDeviceWindowsOperating SystemWindows 10 My Question or IssueSpotify is not starting no matter what I do. I have restarted my device multiple times, re-installed Spotify many times, and my issue isn't fixed. I have uninstal...

Casual Listener

  Plan Free Country United States Device Windows Operating System Windows 10   My Question or Issue Spotify is not starting no matter what I do. I have restarted my device multip...

Julijuanjuan

Casual Listener

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify works differently on my two computers

PlanPremiumCountryNorwayDeviceHP laptop and gaming pcOperating SystemWindows 10 My Question or IssueI hav downloaded spotify on both my computers, but the one on my laptop works better. I can change what order to play the songs (latest added, date, l...

Newbie

  Plan Premium Country Norway Device HP laptop and gaming pc Operating System Windows 10   My Question or Issue I hav downloaded spotify on both my computers, but the one on my l...

Vasil

Moderator

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] Readable discography list

The current discography view is totally unreadable or maybe broken in the Desktop (Windows) app.See picture below.I can't ready any of the album titles or have any clue as to which one I'm looking for.Selecting the List view is not an option because ...

Newbie

The current discography view is totally unreadable or maybe broken in the Desktop (Windows) app. See picture below. I can't ready any of the album titles or have any clue as to which one I'm lookin...

OscarDC

Moderator

457 Views

1 replies

0 likes

Browse
Desktop
  • 457 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Images not showing

PlanPremiumCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 11 My Question or IssueSpotify won't load most images. Album covers, artists photos, playlist photos etc. It seems that if an image stays in one place long enough, it can be load...

Casual Listener

Plan Premium Country United Kingdom Device Desktop PC Operating System Windows 11   My Question or Issue Spotify won't load most images. Album covers, artists photos, playlist photos e...

AlejaR

Moderator

5113 Views

3 replies

0 likes

Images
  • 5113 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot drag songs to top of the queue

PlanPremiumCountryUruguayDevicePCOperating SystemWindows 10 My Question or IssueI've been unable to drag a song to the top of the queue ever since the Spotify revamp. If I drag the song to the top of the screen, it does not auto scroll. Dragging song...

Gig Goer

Plan Premium Country Uruguay Device PC Operating System Windows 10   My Question or Issue I've been unable to drag a song to the top of the queue ever since the Spotify revamp. If I dr...

OscarDC

Moderator

12080 Views

35 replies

9 likes

bug
drag
queue
Scroll
  • 12080 Views
  • 35 replies
  • 9 likes

Image hosts

Hi, I use the windows app (not store app) win windows 10. Although the app works relatively well, it can't show some images (in browse and most profiles pics). It is behind corporate firewall and uses proxy. I would like to mention which hosters/cdns...

Casual Listener

Hi, I use the windows app (not store app) win windows 10. Although the app works relatively well, it can't show some images (in browse and most profiles pics). It is behind corporate firewall and use...

jimger

Casual Listener

674 Views

3 replies

0 likes

  • 674 Views
  • 3 replies
  • 0 likes

Superuser Contribution Black screen in web player in chrome

PlanPremiumCountryUKDeviceDellOperating SystemWindows 10 My Question or IssueI am on a work laptop so cannot download the desktop app. Web player used to open for me but keep jumping songs and was unlistenable. Now there's just a black screen? I clea...

Casual Listener

Plan Premium Country UK Device Dell Operating System Windows 10   My Question or Issue I am on a work laptop so cannot download the desktop app. Web player used to open for me but keep...

Alex

Spotify Legend

436 Views

3 replies

0 likes

  • 436 Views
  • 3 replies
  • 0 likes

Superuser Contribution Multiple Issues with desktop app

Recently I've been experiencing a lot of problems with the Spotify Desktop app. 1. Playing songs I have not saved in my library or my playlists.Problem: This sadly does not work at all. Before playing any song, I have to save it (not download it) aft...

Regular

Recently I've been experiencing a lot of problems with the Spotify Desktop app.   1. Playing songs I have not saved in my library or my playlists. Problem: This sadly does not work at all. Be...

Dian

Spotify Legend

1667 Views

10 replies

0 likes

Windows 10 Application
  • 1667 Views
  • 10 replies
  • 0 likes

Solved!! Youtube overrides my media keys

Operating System(Windows 10) KeyboardBlackweb Centaur mechanical keyboard My Question or IssueUnless I click into spotify, if I have youtube open, not even the current window, tab, or on-screen, and I hit play/pause (F7 function) youtube overrides sp...

Casual Listener

Operating System (Windows 10)   Keyboard Blackweb Centaur mechanical keyboard   My Question or Issue Unless I click into spotify, if I have youtube open, not even the current window,...

Sharoarlowe

Visitor

14501 Views

5 replies

6 likes

  • 14501 Views
  • 5 replies
  • 6 likes

Superuser Contribution [HELP] Spotify desktop app is stuck on a black screen for minute when starting

This is very annoying and started happening to me since a few days after the latest update. When starting the desktop app it often stays on a black screen for a long time (longer than usual) and won't load anything for minutes, I often have to force ...

Visitor

This is very annoying and started happening to me since a few days after the latest update. When starting the desktop app it often stays on a black screen for a long time (longer than usual) and won'...

sun101

Music Fan

16549 Views

13 replies

8 likes

  • 16549 Views
  • 13 replies
  • 8 likes

cOOOL

PlanFree/PremiumCountryJADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country JA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

341 Views

1 replies

0 likes

aaaa
  • 341 Views
  • 1 replies
  • 0 likes

Missing Dragging Songs Up

PlanPremiumCountryUnited StatesDeviceAcer Swift X LaptopOperating System Windows 10 My Question or IssueRecently, I believe there's been a new update to Spotify on PC, as now when I add new songs and try to hold left click to drag them up/rearrange, ...

Newbie

Plan Premium Country United States Device Acer Swift X Laptop Operating System  Windows 10   My Question or Issue Recently, I believe there's been a new update to Spotify on PC, a...

Loxer

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Windows & Android currently playing different songs at the same time

My Question or IssueHi, I have been trying to fix this issue myself, but there is absolutely no way. I have tried everything I have found online, and I'm literally incapable of making this right again. As of now, this very moment, with the same accou...

Newbie

My Question or Issue Hi, I have been trying to fix this issue myself, but there is absolutely no way. I have tried everything I have found online, and I'm literally incapable of making this right ag...

Loxer

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Spotify changes songs when I move my mouse

I minimize spotify and go do my homework or other things online and whenever I move my mouse the songs just start changing. How do I fix this, or turn it off?

Newbie

I minimize spotify and go do my homework or other things online and whenever I move my mouse the songs just start changing. How do I fix this, or turn it off?

AlexanderElert

Visitor

980 Views

2 replies

0 likes

Windows
  • 980 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast category pages fail to load in Windows version of Spotify

PlanPremiumCountryUSADeviceTwo different Windows laptops, one running Windows 10; another running Windows 11Operating SystemWindows 10 & Windows 11 My Question or IssueWhen I search for a podcast category and click on podcast category link, the podca...

Regular

  Plan Premium Country USA Device Two different Windows laptops, one running Windows 10; another running Windows 11 Operating System Windows 10 & Windows 11   My Question or I...

Alex

Spotify Legend

532 Views

4 replies

0 likes

  • 532 Views
  • 4 replies
  • 0 likes

Superuser Contribution Some Songs Will Play/Others Wont

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHey, so I'm having this issue and I figure you all can help. The desktop spotify app currently is giving me some significant trouble that has been aggravating to say the leas...

Newbie

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Hey, so I'm having this issue and I figure you all can help. The desktop spotify app currently is ...

Alex

Spotify Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing songs on windows app

PlanFreeCountryTaiwanDeviceMSI GL62MOperating SystemWindows 10My Question or IssueIn this picture, you could see some song are unable in random mode.Since last week, I have been unable to shuffle to listen to songs I already like ,also can't even cli...

Newbie

Plan Free Country Taiwan Device MSI GL62M Operating System Windows 10 My Question or Issue In this picture, you could see some song are unable in random mode. Since last week, I have be...

Alex

Spotify Legend

291 Views

1 replies

0 likes

Desktop Windows
  • 291 Views
  • 1 replies
  • 0 likes