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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Discover weekly playlist was rebuilt in the middle of the week (songs disappeared from the list)

PlanPremiumCountryCyprusDeviceiPhone 6, Win 10 laptopOperating System(iOS 12.4.8, Windows 10)Settings:"show unavailable songs" is turned on My Question or Issue1. I've listened all songs of discover weekly in first 2 days of the week (partly from des...

  • Gig Goer
  • Plan Premium Country Cyprus Device iPhone 6, Win 10 laptop Operating System (iOS 12.4.8,  Windows 10) Settings: "show unavailable songs" is turned on   My Question or Issue 1. I...
  • Elena
  • Moderator
  • 216 Views
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  • Discover Weekly
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Superuser Contribution Spotify can't play ANY songs on the desktop app.

PlanPremiumOperating SystemWindows 10 My Question or IssueI'm using the desktop app for Spotify and every time I try to play any song, it always says "Spotify can't play this right now." error message. I have no idea on how to fix this so can someone...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue I'm using the desktop app for Spotify and every time I try to play any song, it always says "Spotify can't play this right n...
  • Jeremy
  • Moderator
  • 2524 Views
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Superuser Contribution About Artist: Can't move through

Plan: FreeCountry: UKDevice: Window 10 PC My Question or IssueWas wondering if Free users can no longer see more than 3 Artist pictures as I can't move left or right. When you go into about artist and they have pictures I used to be able to open the ...

  • Newbie
  • Plan: Free Country: UK Device: Window 10 PC   My Question or Issue Was wondering if Free users can no longer see more than 3 Artist pictures as I can't move left or right. When you go into ...
  • Elena
  • Moderator
  • 285 Views
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Superuser Contribution Spotify app not working

PlanPremiumDeviceDesktop Operating SystemWindows 10 My Question or IssueThe songs are not playing in the app, my playlists are all empty and it also cannot detect my other devices. I tried to use the web Spotify. I can play songs there but cannot sea...

  • Visitor
  •   Plan Premium Device Desktop  Operating System Windows 10    My Question or Issue The songs are not playing in the app, my playlists are all empty and it also cannot det...
  • Mario
  • Spotify Legend
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Superuser Contribution Albums or queued songs continually stop playback on Windows

hi there, i've been having this issue on spotify for months and it's driving me mad! whenever i play an album, spotify will play one or two songs before stopping playback and hiding the album cover, graying out the play/pause/skip buttons, and hiding...

  • Casual Listener
  • hi there,   i've been having this issue on spotify for months and it's driving me mad!  whenever i play an album, spotify will play one or two songs before stopping playback and hiding t...
  • Elena
  • Moderator
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  • 155 Views
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Superuser Contribution Album Art of Local Files Showing on Synced Moblie Devices but not on PC

Recently, I have added a bunch of local files to my Spotify Playlist and have synced them to my iPhone. While most of the album art shows on both devices, some album art only shows on my iPhone, and not my PC, despite it being the source of the local...

  • Newbie
  • Recently, I have added a bunch of local files to my Spotify Playlist and have synced them to my iPhone. While most of the album art shows on both devices, some album art only shows on my iPhone, and ...
  • Mario
  • Spotify Legend
  • 278 Views
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  • 278 Views
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Superuser Contribution Choppy/Crackling Playing over Bluetooth Reciever/Headset

I have Spotify Premium. I wanted to be able to wirelessly play Spotify to my Speakers, so I bought a Logitech Wireless Speaker Adapter. If i play a song (either one from my own library or one streaming through spotify) the sound quallity is extrmemly...

  • Casual Listener
  • I have Spotify Premium. I wanted to be able to wirelessly play Spotify to my Speakers, so I bought a Logitech Wireless Speaker Adapter. If i play a song (either one from my own library or one streami...
  • Jeremy
  • Moderator
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  • 95892 Views
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Solved!!Superuser Contribution No More Offline Mode in Desktop Versions

The new update for the Desktop Versions (Mac and Windows) have removed the application's "offline" mode function. You can still download songs and put it available for offline playing but putting the entire app on "offline" mode is no longer possible...

  • Casual Listener
  • The new update for the Desktop Versions (Mac and Windows) have removed the application's "offline" mode function. You can still download songs and put it available for offline playing but putting the...
  • EnerG
  • Casual Listener
  • 13207 Views
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  • Desktop
    features
    offline
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[Desktop][Other] Crackling and popping when using bluetooth device. ONLY ON SPOTIFY

before you remove this for being a similar post, at least acknowledge the sheer amount of similar complaints, dating back 8 f************ years. Why does your app have such a problem with certain bluetooth devices? ive uninstalled it multiple times. ...

  • Music Fan
  • before you remove this for being a similar post, at least acknowledge the sheer amount of similar complaints, dating back 8 f************ years.    Why does your app have such a problem w...
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  • Desktop
    Other
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Superuser Contribution None of the playlist alphabetization articles actually answer the question

PlanPremium student CountryUnited States Devicemacbook air and acer nitro 5 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to know about the previous feature that allowed you to sort playlists, NOT the artists or a...

  • Newbie
  • Plan Premium student  Country United States  Device macbook air and acer nitro 5  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I ...
  • Ver
  • Spotify Legend
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Superuser Contribution I cant see my friends activity

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy friends and I like to see what others are listening to, the problem is that i can't see th...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my frie...
  • Jeremy
  • Moderator
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Superuser Contribution Spotify in Windows 10 is... flakey.

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueThe last few months I've noticed that the Spotify app is really flakey. For example, it will randomly say I'm playing on another device, but when I try to switch it, the...

  • Regular
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue The last few months I've noticed that the Spotify app is really flakey.   For example,...
  • Elena
  • Moderator
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Solved!!Superuser Contribution Spotify web won't play songs on playlists

PlanPremiumCountry DeviceWindows dell laptopOperating SystemWindows 10 My Question or IssueHi,I can't play any song on spotify Web which is in playlist. When i enter songs album it's all fine. This is extremely frustrating as i can't have Spotify app...

  • Casual Listener
  •   Plan Premium Country   Device Windows dell laptop Operating System Windows 10   My Question or Issue Hi, I can't play any song on spotify Web which is in playlist. When i...
  • Ver
  • Spotify Legend
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Superuser Contribution Most local files disappeared from iOS mobile

Most of the songs I had saved from my local files disappeared from the mobile app a couple days ago. I tried creating a new playlist and dragging the songs on there, but none of the songs that disappeared show up on the iPhone app. I’m really confuse...

  • Casual Listener
  • Most of the songs I had saved from my local files disappeared from the mobile app a couple days ago. I tried creating a new playlist and dragging the songs on there, but none of the songs that disapp...
  • Alex
  • Moderator
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Superuser Contribution [Desktop] Song position after sorting bug

Spotify version 1.0.96.181.gf6bc1b6b on Windows 10 When you click on the album art icon to jump to the song position on the playlist and re-sort playlist (e.g. by artis or album) and try to jump to the song again you end in the wrong position. I trie...

  • Casual Listener
  •   Spotify version 1.0.96.181.gf6bc1b6b on Windows 10     When you click on the album art icon to jump to the song position on the playlist and re-sort play...
  • Ver
  • Spotify Legend
  • 812 Views
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  • 812 Views
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Solved!! Spotify generating folders with files with extension "FILE"?

PlanPremiumCountryUSAOperating SystemWindows 10 ProMy Question or IssueApparently Spotify is generating folders in my music library folder that are either empty or have files with the extension "FILE" that are several KB in size. Is this a corruption...

  • Casual Listener
  •   Plan Premium Country USA Operating System Windows 10 Pro My Question or Issue Apparently Spotify is generating folders in my music library folder that are either empty or have files wi...
  • Sebasty
  • Spotify Star
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Solved!! spotify desktop cache taking a lot on storage

I've noticed for a while that spotify had at least 8GB of data cached on my main drive, i've tried telling it to use a folder in my second drive for caching to no avail, i resorted to denying access to the folder on my main drive, but this resulted i...

  • Regular
  • I've noticed for a while that spotify had at least 8GB of data cached on my main drive, i've tried telling it to use a folder in my second drive for caching to no avail, i resorted to denying access ...
  • alebret3
  • Regular
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Superuser Contribution Can't play certain songs.

With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i click play, nothing happens. Sometimes i can see the ...

  • Newbie
  • With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i cl...
  • Mario
  • Spotify Legend
  • 135 Views
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  • Help
    HELP !!!
    no audio
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Superuser Contribution Ik kan geen liedjes opzoeken in spotify er staat dan Oeps, er is iets fout gegaan.

Hallo Spotify,ik zit al een tijdje op mijn windows laptop op spotify, helaas kan ik sinds een tijdje niets opzoeken in de zoekbalk van spotify er staat dan oeps, er is iets fout gegaan. Het is zowel op de Spotify web player als op in de Spotify apps ...

  • Visitor
  • Hallo Spotify, ik zit al een tijdje op mijn windows laptop op spotify, helaas kan ik sinds een tijdje niets opzoeken in de zoekbalk van spotify er staat dan oeps, er is iets fout gegaan. Het is zowe...
  • Alex
  • Moderator
  • 335 Views
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  • 335 Views
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